@dovecottagedayhospice               www.dovecottage.org                 01949 860303Dove Cottage Day Hospice, Canal Lane, Stathern, LE14 4EXTRUSTEEAPPLICATION PACKPlease contact us if you have any enquiries regarding theinformation enclosed in this application packDove Cottage Day Hospice Trustee Role Brief
January 2026

1.  Introduction

Dove Cottage is seeking to appoint a chairperson and a new trustee to its board
with immediate effect.  For the position of chairperson, we are particularly
looking to receive applications from someone with a good understanding of
governance and leadership ideally in a charity context. We are also looking for
an applicant with a health & social care background to join as trustee.

The following brief tells you everything you need to know about the role and
how to apply. If you would like to have an informal discussion about the role
please contact Dan Smeeton – CEO  dan@dovecottage.org

2.  About Dove Cottage

Founded in 1996 and based in a picturesque location in the village of Stathern in
the Vale of Belvoir, Dove Cottage Day Hospice provides high quality day care and
support for people in North East Leicestershire, South East Nottinghamshire and
South West Lincolnshire who are living with life-limiting illnesses such as cancer,
motor neurone disease and end stage COPD. As a charity, we offer our care
services free of charge. We provide care and advice, wellbeing activities such as
complementary therapies, chaplaincy support, bereavement counselling, games,
crafts, refreshments and a home-cooked lunch. Our guests come to the hospice to
be cared for in a home-from-home atmosphere, usually for one day a week. We
also provide a number of support services such as bereavement support and a
dementia sitting service. Dove Cottage Day Hospice is well supported by the local
community, over 120 of whom support us as volunteers.   Our funding comes
from donations, trusts, fundraising events and network of charity shops which
contribute significantly to the overall income of the charity.  We also receive a
small grant from NHS Leicester, Leicestershire and Rutland Integrated Care Board
to support our work.

Dove Cottage Day Hospice, Canal Lane, Stathern, Melton Mowbray, LE14 4EX
Tel: 01949 860303, email: admin@dovecottage.org, www.dovecottage.org
Registered charity number: 1057941

3.  Merger with LOROS

2023 marked a significant moment in the life of the charity as our founder and
Chief Executive, Chris Gatfield,  retired in April after almost three decades of
transformative hospice work in our community.  After thinking carefully about the
future, the trustees and members of Dove Cottage felt that a merger with LOROS
hospice (The Leicestershire and Rutland Organisation for the Relief of Suffering)
could provide excellent opportunities to build on Chris’ legacy and help safeguard
the long-term future of the charity.

LOROS is a large and very well-established charitable provider of care and support
for people affected by terminal illness, which is keen to ensure that more people
living in rural communities have access to specialist support.  The merger took
place on 1 April 2023 when the existing members and most trustees stood down,
enabling LOROS to become the sole member of Dove Cottage and a different
group of trustees to take up the reigns.  Adopting this model of merger enabled
Dove Cottage to benefit from LOROS’ support and extensive expertise whilst
retaining its name and charity status, both of which are important to our guests
and supporters. Since the merger the new board have made real progress in
ensuring the organisation has remained stable for its people, the community it
serves and financially. We are now looking for two talented people to lead the
realisation of our three-year strategy as members of the board of trustees.

4.  The trustee role

The board of trustees is the governing body of Dove Cottage.  Our trustees play a
vital role in making sure that the charity achieves its core objectives as set out in
the governing documents.  They oversee the overall management, finances and
administration of Dove Cottage and ensure that the charity is successfully
implementing a clear strategy in line with our vision.   Trustees are also there to
support and constructively challenge the Chief Executive Officer.

The Charity Commission sets out 6 main duties for our trustees.

a)  Ensure Dove Cottage is carrying out the purposes for which it was set up, and

no other purpose.  This means:
•  Understanding the purposes as set out in the governing document.
•  Planning what Dove Cottage will do, and want you want it to achieve.
•  Being able to explain how all of the charity’s activities are intended to

further or support its purposes.

Dove Cottage Day Hospice, Canal Lane, Stathern, Melton Mowbray, LE14 4EX
Tel: 01949 860303, email: admin@dovecottage.org, www.dovecottage.org
Registered charity number: 1057941

•  Understanding how Dove Cottage benefits the public ...

Consultancy: Financial Inclusion Technical Lead (Start-up on Scaling Climate-Smart Agribusiness Finance in DRC)

Description

Scope of Work

Financial Inclusion Technical Lead (Start-up on Scaling Climate-Smart Agribusiness Finance in DRC)

Background:

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Purpose / Project Description:

Mercy Corps is currently starting up the FCDO-Funded ‘Scaling Climate-Smart Agribusiness Finance’ (SCAFIN) programme in DRC. Implemented as Component 3 of FCDO’s Green Growth Programme (GGP) in partnership with Cross Boundary, SCAFIN will increase access to finance for established climate-smart agribusinesses in Kongo Central, Kwilu, Mai-Ndombe, and Kwango provinces, prioritising value chains with strong growth potential, integration of green energy technologies, and impact on smallholder farmers. By providing technical assistance and transaction advisory support to local financial institutions (banks and MFIs), impact funds, DFIs, and other investors, SCAFIN will leverage catalytic grants and guarantees to mobilise additional financing, including debt and equity financing. The provision of financing will be complemented by the development of a pipeline of investment-ready businesses, as SCAFIN identifies financially viable, climate-smart businesses, and provides technical assistance to enable them to attract and utilise financing, for example by strengthening business models, clarifying financing needs, & structuring viable investment opportunities.

Working closely with GGP’s Components 1 (improving the enabling environment for agribusinesses) and 2 (providing TA and grants to grow climate-smart agribusinesses), SCAFIN builds on Mercy Corps’ 18 years of experience with Congolese agricultural value chains, markets, and financial institutions, and Cross Boundary’s first-class transaction advisory, technical assistance, and blended finance structuring for SMEs, cooperatives, and FIs across DRC’s major agricultural corridors. This diverse experience will enable SCAFIN to facilitate investments into larger anchor businesses and smaller, emerging, or downstream agribusinesses by engaging with a range of financial institutions, impact funds, DFIs, and other investors.

As part of the proposal process, Mercy Corps commissioned a rapid, desk-based market study of agribusiness financing in the four provinces. This study included:

• A description of the main agricultural value chains and a prioritisation of these value chains based on growth and investment potential, integration of green energy technologies, and impact on smallholder farmers
• An analysis of the demand for financing from agribusinesses, including a description and analysis of agribusiness characteristics and financing needs, unmet/additional needs and opportunities for financing, and the potential value of financing needs
• An overview of the current provision of financing to agribusinesses, including a description and analysis of financial service providers (FSPs), impact funds, DFIs, and key financial products, services, and partnerships, and recommendations on new product and service development to meet the demand for financing.

Mercy Corps has recruited a Start-up Team Lead (STL) to lead the program start-up activities during the initial four-month inception period, while permanent staff are recruited, and is seeking a consultant to provide technical support and guidance to the STL, and to validate and further develop the market study to inform program implementation.

Consultant Activities:

To achieve this, the consultant will undertake the following activities:

• Validate and further develop the market study

The consultant will validate and further develop the market study to:

• Analyse the demand for financing from agribusinesses in key value chains in the target provinces, including business characteristics, financing needs and opportunities, and how the provision of financing will contribute towards programme objectives
• Analyse the provision of financing to agribusinesses in DRC, with a focus on the four provinces, including a description of the key providers and other stakeholders - banks, MFIs, impact funds, DFIs, other donor-funded or multilateral actors –, the key financial products, services, mechanisms and partnerships being deployed to extend financing to agribusinesses; and key constraints.
• Make recommendations on priority value cha...

Renewable Energy Users Cooperative Societies (REUCS) and Policy Coordination Expert

Description

Project/Consultancy Title: Renewable Energy Users Cooperative Societies (REUCS) and Policy Coordination Expert

Project Location(s): Nigeria, Africa 

Background:  

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Energy 4 Impact (E4I), the energy innovation platform of Mercy Corps, manages programs that increase access to energy and productive use of energy (PUE) for poor and vulnerable communities in Sub Saharan Africa (SSA), Asia and other developing markets. We do a lot of work with small and medium-sized enterprises (SMEs) to help them grow their business, trial new business models and technologies, and raise capital.

Purpose / Project Description:  

The Rural Electrification Agency (REA), in partnership with Mercy Corps Energy 4 Impact (E4I), Murty International, Kigali Collaborative Research Centre (KCRC), and local innovation hubs, is implementing the Community Owned Rural Electrification (CORE) project funded through UK PACT.T The project is piloting Renewable Energy Users Cooperative Societies (REUCS) to enhance governance, drive productive use of energy (PUE), and establish sustainable rural electrification models.

To ensure effective coordination across REA, government entities, project partners, community cooperatives, and donors, the project requires a dedicated and experienced consultant. This role will support internal and external coordination, task order management, and facilitation of administrative approvals and logistics.

Consultant Objectives: 

The Consultant will act as a bridge between REA, the CORE team, REUCS communities, and external stakeholders. The role ensures smooth information flow, supports the facilitation of project approvals, manages stakeholder expectations, and coordinates activities to achieve timely delivery of project milestones.

Consultant Activities:

The Consultant will undertake the following responsibilities:

• Stakeholder engagement and coordination (February – November 2026)

• Serve as primary liaison between REA, and the project partners, REUCS cooperatives

• Coordinate consultations, workshops, market/industry events, and validation sessions with cooperatives, mini-grid operators, policy actors, and other relevant stakeholders

• Support task order management to ensure alignment of project activities with REA’s Mini-Grids Sustainability Program and overall milestones

• Facilitate administrative processes, including internal REA approvals and clearances needed for project execution

• Document stakeholder feedback and ensure integration into project design, governance, and operational frameworks

• Draft policy briefs, communiqués, and donor updates to strengthen sector engagement

• Coordinate logistics for training programs (Training-of-Trainers, workshops, cooperative capacity-building)

• Support the development of the REUCS business case for scale-up through effective stakeholder engagement.

• Risk & issue management (February– November 2026)

• Identify and escalate emerging risks (institutional, political, operational) that may affect project delivery or stakeholder alignment.

• Recommend mitigation strategies and support proactive engagement to maintain stakeholder confidence.

Consultant Deliverables:

The Consultant will deliver the following:

• Stakeholder engagement and coordination (February – November 2026)

• (Monthly, starting February 2026) Monthly stakeholder coordination and task order management reports

• (Monthly, starting February 2026) Documentation of consultations, workshops, market/industry events, and validation sessions carried out with stakeholders, including key outcomes and forward-looking steps

...

Consultant - Business Development and Partnership, AGRIFIN Kenya

Description

Proposed Consultant: Individual Consultant

Project/Consultancy Title: Business Development and Partnership Consultant

Project Location(s): Regional - Africa; Kenya - Nairobi

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

 Agrifin Program Context:

Nearly one and a half billion poor people live on less than US$1.25 a day. One billion of them live in rural areas where agriculture is their main source of livelihood. An estimated 70 million Small Holder Farmers (SHF) live in Sub Saharan Africa, over half of whom are women. Smallholders, who typically farm two hectares or less, provide over 80% of the food consumed in a large part of the developing world, contributing significantly to poverty reduction and food security. However, increasing fragmentation of landholdings, especially in infrastructure, coupled with reduced investment support, growing competition for land and water, rising input prices and climate change threaten this contribution, leaving many smallholders increasingly vulnerable.

Mobile phones are a powerful tool to access the electronic national retail payments system and enable vast numbers of clients to use a range of financial and informational services at lower cost. In agriculture, progressively more services are being delivered via mobile phone. Applications now deliver direct specific, timely information on agricultural production methods to farmers through their mobile phones.Moving beyond one-to-one communication, there are internet- and SMS-based services that allow farmers to access inputs; access price information on different crops and provide a platform for smallholders to collectively sell crops and buy inputs, thereby lowering costs and accessing new markets. Launched in 2012, Mercy Corps AgriFin’s primary target group is unbanked smallholder farmers living on less than USD 2 per day. Mobilizing a vast network of partners, AgriFin ensures that the needs of farmers inform the design of partner products and services. Our shared global context is challenging – climate variability and population growth present unprecedented challenges. Yet, our experience tells us that farmers are determined to beat the odds.

Weather and Climate Service (WCS) Context:

The Advancing Public-Private Engagement in Climate Services for Small Scale Producers program is a three-year engagement working in Kenya and Senegal, that aims to develop and pilot innovative public-private partnership or engagement (PPP/PPE) models that support effective and sustainable weather and climate service (WCS) delivery for improved agricultural decision making. The ultimate goal of the program is to increase the resilience of small-scale producers to the impacts of climate variability and change.

The intended outcome of this program is improved access to and uptake of WCS which improves agricultural decision-making at the meso-scale as a result of sustained engagement in innovative PPP/PPE to support wider adoption and scale-up. Four Outputs will contribute to the achievement of this goal:

• Country level context analyses that map the hydromet value chain, key public and private sector stakeholders, challenges and priority opportunities for greater private sector engagement, and relevant regulatory frameworks and policies.

• Effective public private collaboration in pilot projects founded upon clear, transparent, and equitable PPP/PPE frameworks.

• Pilot projects that deliver innovative, effective, and sustainable WCS solutions for smallholder agriculture that tap into the strengths of both public and private sector actors with a focus on addressing the gap between demand and supply of targeted WCS.

• Evidence generated and shared to inform scale-up of pilots and wider uptake of pilot approaches.

Purpose / Project Description:

The consultant will support the fulfillment of the objectives, activities, and deliverables below in close collaboration with the DCSA Director.

Consultant Objectives:

The Business Development and Partnership Consultant will support the identification, engagement, and support of potential partners through the utilizatio...

Commercial Finance & Compliance Manager, GGP Component 3 – DRC

Description

COMMERCIAL FINANCE & COMPLIANCE MANAGER, GGP

ABOUT MERCY CORPS

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Programme / Department / Team

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 national and expatriate employees and operational presence in Goma and Beni (North Kivu Province), in Bunia (Ituri Province), in Tshikapa, Kalonda West and Ndjoko Punda (Kasai Province), and in Kinshasa. As a leading NGO in DRC, working with more than 40 partners in 2024, Mercy Corps reached 2.12 million people in North Kivu, South Kivu, Ituri and Kasai with integrated programmes that ensured equitable access to improved water, sanitation and hygiene (WASH) services in humanitarian and development settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

Green Growth Programme Component 3: Scaling Finance for Established Agri-businesses in the Democratic Republic of Congo forms part of FCDO’s Green Growth Programme (GGP) in the Democratic Republic of the Congo (DRC). This component aims to increase access to finance for climate-smart agribusinesses, catalysing private investment, and promoting sustainable economic growth. The programme will work with financial institutions, impact funds, and agribusinesses to expand the use of innovative financial products, improve access to finance for DRC firms, and incentivise lenders and investors to support green activities such as the uptake of resilient seeds, irrigation systems, and solar technologies. Through a combination of technical assistance, catalytic grants, and concessional finance, the programme will mobilise additional private capital, strengthen financial markets, and build the resilience and productivity of DRC’s agricultural sector. This component forms part of FCDO’s broader efforts to promote low-carbon, climate-resilient development and deliver measurable results under the UK’s International Climate Finance (ICF) commitments.

The Position

The Commercial Finance and Compliance (CFC) Manager will provide strategic financial and complianceleadership to ensure the GGP Component 3 programme’s resources are used effectively, transparently and in full accordance with FCDO requirements, Mercy Corps internal policies and national regulations in DRC. The CFC must be fluent in compliance matters as the role will bridge the programme’s technical, financial and investment components – helping to manage finance risks and uphold strong financial governance and compliance standards across the delivery partners. m. S/he will empower the operations and finance team while providing quality control to ensure robust, flexible, and adaptive operations to support programme activities.

Working closely with the Programme Team Lead, Country Finance team, HQ UK Headquarters and a specialist delivery partner, the CFC Manager will oversee budgeting, financial reporting, grants and subcontract management, and compliance systems that promote transparency, accountability, and value for money. The position plays a key role in ensuring adaptive, inclusive, and compliant programme delivery - strengthening fiduciary integrity, supporting partner capacity, and contributing to strategic decision-making to advance the programme’s objectives.

Essential Responsibilities

OPERATIONAL – FINANCIAL

● Maintain and oversee the workflow processes for operations, finance and grants.

● Support the Programme Team Lead in managing all financial operations of the project, including accounting, financial reporting, cash management, and budget oversight.

● Lead the programme’s financial operations and reporting, supporting the development and ongoing management of detailed budgets, including Activity-Based Budgeting (ABB) and forecasts.

● Ensure activity budgets are developed in cooperation with technical teams, maintaining a master collation of activity budgets that details activity priorities and resources.

● Mitigate project risks and protect the programme against fraudulent practices through adherence to the programme’s schedule of authorities.

● Ensure strict implementation of a soun...

Cooperatives Data and Technical Integration Expert

Description

Project/Consultancy Title: Cooperatives Data and Technical Integration Expert

Project Location(s): Nigeria, Africa

Background:  

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Energy 4 Impact (E4I), the energy innovation platform of Mercy Corps, manages programs that increase access to energy and productive use of energy (PUE) for poor and vulnerable communities in Sub Saharan Africa (SSA), Asia and other developing markets. We do a lot of work with small and medium-sized enterprises (SMEs) to help them grow their business, trial new business models and technologies, and raise capital.

Purpose / Project Description:  

The Rural Electrification Agency (REA), in partnership with Mercy Corps Energy 4 Impact (E4I), Murty International, Kigali Collaborative Research Centre (KCRC), and local innovation hubs, is implementing the Community Owned Rural Electrification (CORE) project funded through UK PACT.T The project is piloting Renewable Energy Users Cooperative Societies (REUCS) to enhance governance, drive productive use of energy (PUE), and establish sustainable rural electrification models.

A critical success factor is aligning REUCS with Nigeria’s existing agricultural cooperative structures under the Federal Ministry of Agriculture and Rural Development (FMARD). This requires a dedicated consultant, directly supporting FMARD and the Rural Electrification Agency (REA) to gather and analyze data on cooperatives, identify synergies, and ensure that proposed REUCS reforms integrate smoothly with REA’s internal processes and standard operating procedures (SOPs).

Consultant Objectives: 

The Cooperatives Data and Technical Integration Expert will support the mapping, analysis, and integration of agricultural cooperative data with REUCS models, starting with the CORE project sites. The consultant will also provide technical support to REA’s internal REUCS unit and project partners, ensuring alignment of reforms with SOPs. Additionally, the role will support the planning and implementation of Train-of-Trainers (ToT) capacity building activities to REA’s internal REUCS unit and the cooperatives.

Consultant Activities:

The Consultant will undertake the following responsibilities:

• Data gathering and analysis (February 2026)

• Collect and review existing cooperative data from FMARD and related agencies.

• Analyze cooperative structures, governance models, and performance trends.

• Identify opportunities for synergy between REUCS and agricultural cooperatives.

• Develop a database/mapping tool of relevant agricultural cooperatives for project use.

• Technical support and institutional alignment (February 2026)

• Provide technical input to the REA REUCS unit and CORE project team on aligning reforms with existing REA SOPs.

• Review institutional processes and recommend adjustments for smoother integration of REUCS within REA’s framework.

• Support preparation of technical briefs and internal memos to guide REA’s management decisions on REUCS integration.

• Capacity building and knowledge transfer (March – August)

• Support the design, planning, and execution of ToT initiatives to REA, cooperatives, and local innovation hubs.

• Develop training content, manuals, and facilitation guides in collaboration with REA and the CORE team.

• Provide technical backstopping during ToTs, cooperative workshops, and trainings to local innovation hubs.

 Consultant Deliverables:

The Consultant will deliver the following:

• Data gathering and analysis (February 2026)

• (January 2026) Comprehensive analysis of cooperative structures, governance models, and performance trends for CORE project sites

• <...

Family Support Worker

Person Specification

Experience:

•  Experience based in the community working with individuals in a person-

centred way in a one to one and group setting.

•  Experience of working in partnership with individuals to identify support needs

and achieve outcomes.

•  Experience of developing and maintaining positive working relationships with
colleagues and professionals from Education, NHS, Statutory and Third
Sector organisations.

•  Experience of negotiating and promoting issues on behalf of the individuals

supported by the service

•  Ability to complete reports and collate date for monitoring and evaluation

purposes.

•  Ability to use IT effectively.

Attitude and Approach:

•  Empathy and understanding of the challenges unpaid Carers and Young Carers

may face.

•  Self-motivated and reliable with the ability to work both independently and as

part of a team.

•  Enthusiasm, commitment, and flexibility are all essential qualities required for

this post.

•  Commitment  to  the  principles  of  equal  opportunities  and  inclusion  and  their

practical implementation.

•  Communicate with colleagues, Carers, and other agencies helpfully,

professionally, and courteously.

Knowledge and Skills:

•  Ability to manage caseload and plan diary.
•  Excellent administrative skills, well organised with good time management

and a methodical approach to work.

•  Excellent communication skills both spoken and written.
•  Excellent interpersonal and negotiating skills.
•  An understanding of the principle of safeguarding and protection within Health

and Social Care Services.

February 2025

GLASGOW ASSOCIATION FOR MENTAL HEALTH

PERSON SPECIFICATION

POST:

PROJECT WORKER

PROJECT:

SERVICE CENTRES

QUALIFICATIONS

Essential:

Social Work, Community work, Social Care qualification, SVQ 2/3
or equivalent which can be registered with the Scottish Social
Services Council

EXPERIENCE

Essential:

A minimum of two years’ experience of working in a community
or Health and Social care setting with people and families with
support needs.
Experience in working with individuals in a person centred and
recovery focused way

                   Experience of working in partnership with service users to
identify support goals and achieve outcomes.
                   Experience in lone working as well as being part of a team.

         Experience of negotiating and promoting issues on behalf of

                   service users.

Experience of networking and joint working with colleagues and
professionals from other agencies and sectors.

                   Experience of report writing, monitoring and evaluation

Desirable:   Supervisory experience
                   Experience of dealing with the welfare benefits system

SKILLS

                   Excellent written and oral communication skills.
                   IT Literate

.

Ability to work effectively with individuals with a range of needs.
Ability to work under pressure both as part of a team and
independently.
Ability to contribute effectively in team meetings and supervision
sessions.
Ability to plan, organise, implement and evaluate work in
accordance with the goals agreed in the service user outcome
based Support Plan.

PW/PS

Page 1 of 2

2020

Excellent interpersonal and negotiating skills.
Reliability and good time management skills
Ability to keep accurate records of work.
Ability to develop your practice through reflection and learning.

KNOWLEDGE

 Essential:     Knowledge of the SSSC’s Codes of Practice and the National

Care Standards and how this framework applies to social care
practice.

                   An understanding of the principle of working in a socially

inclusive service and of encouraging user participation.
An understanding of equal opportunities and commitment to
anti-discriminatory practice.
An understanding of the principle of safeguarding and protection
in Health and Social Care services.

Desirable:

A knowledge of the current framework of legislation around
social care and mental health e.g. Regulation of Care (Scotland)
Act 2001 Mental Health (Care and Treatment) Act 2003,
A working knowledge of welfare benefits

PERSONAL QUALITIES/ATTRIBUTES

                   Compassionate and empathetic approach to support
                   Ability to relate well to people
                   A commitment to and understanding of human rights, equalities
                   and diversity.
.                  Enthusiasm, motivation, energy and flexibility are all essential

qualities required to this post.

PW/PS

Page 2 of 2

2020

GLASGOW ASSOCIATION FOR MENTAL HEALTH

Job Description

POST:

Distress Response Worker
Compassionate Distress Response Service (GAMH)

ACCOUNTABLE TO:  CDRS Service Manager

REPORTING TO:          Distress Response Project Leader

BACKGROUND:

Glasgow Association for Mental Health has been commissioned by Glasgow City Health and
Social Care Partnership to deliver a Compassionate Distress Response Service. This work
has been developed as part of the NHSGGC Multiagency Distress Collaborative with the aim
of providing a more appropriate response to people in distress who do not require a
medical, clinical or specialist psychiatric assessment. The service is available to adults 16+,
who at the time of their distress are currently within the geographical area of Glasgow City
HSCP.

Our OOHs service is for Emergency Services, First Responders and the Mental Health
Assessment Units at Leverndale and Stobhill. This service operates 7 days per week, from
4.45pm - 2am.

Our In Hrs service is for GPs and their multidisciplinary teams. This service operates 5 days a
week, from 9am-5pm.

Both services provide mainly telephone contact with some face to face support where
needed.

CDRS operate from our GAMH Head Office at St Andrews by the Green.

PURPOSE AND ROLE:

Specific Responsibilities

You will provide a quick and effective response to individuals referred to CDRS, help
alleviate their feelings of distress through compassionate listening and providing
appropriate coping strategies to meet their needs.

You will respond to referrals into the service, following initial triage conversations and risk
assessment

You will help individuals make informed choices and help with signposting when needed.

February 2025

Workload Management & Planning

You will be able to respond quickly, efficiently and professionally to referrals made into the
service.

You will help manage and resolve challenging situations promptly and raise issues
appropriately using the correct processes and procedures.

You will keep up to date with any correspondence from management and adapt practice in
line with any changes.

You will ensure that the appropriate staff are updated with relevant handover/follow up
arrangements.

Information Gathering, Monitoring and Evaluation

You will be responsible for accurate record keeping, administrative and information/data
processing tasks and ensure that they are processed to the required standards at all times,
contributing to service monitoring, evaluation and quality assurance requirements.

You will contribute to agreed systems, procedures and practice for assessments, plans and
reviews.

You will contribute to the development of systems to manage risk to self, others and team
members.

Training and Support

You will participate in training, induction and Preparation for Practice as necessary to carry
out the functions of the post.

You will take part in formal/informal team meetings, feedback and supervision sessions. You
will use Learning Sets to reinforce key issues and facilitate shared learning within and across
services.

Policies, Procedures and Contractual Agreement

You will ensure practice is within our contractual obligations and meets appropriate codes
of professional conduct.

You will have sound knowledge of relevant policies and procedures how they impact on
individuals, ensuring all safeguarding, H&S and risk concerns are appropriately reported and
recorded.

You will have a strong commitment to good practice and utilise resources appropriately.

February 2025

Safe Guarding

To contribute to the development of systems to manage risk to self, others and team
members.

To develop with the team working practices which ensure participation of all team members
and encourage effective and safe practice.

To promote the protection of service users and carers  including ensuring that you and the
team members can access and understand information about the legal and organisational
requirements for the protection of adults and children.

Maintain and monitor compliance with legislative, regulatory, registration and Inspection
requirements that support the safeguarding of individuals from harm or abuse

Health and Safety

Maintain and monitor compliance with health and safety and security requirements

To ensure that others are aware of the legal and work settings policies, procedures and
practices required for health, safety and security relating to their work.

General Data Protection Regulations (GDPR)

GAMH complies with all aspects of data protection and takes seriously its duties, and the
duties of its employees, under the General Data Protection Regulation 2016.

The GDPR (2016) applies to personal information that is "processed". This includes obtaining
personal information, retaining and using it, allowing it to be accessed, disclosing it and,
finally, disposing of it.

You will be expected to adhere to the organisations Data Protection and Data Management
Policy.

You will ensure t...

GLASGOW ASSOCIATION FOR MENTAL HEALTH

JOB DESCRIPTION

POST:

PROJECT WORKER

ACCOUNTABLE TO:

PROJECT LEADER

REPORTS TO:                  TEAM COORDINATOR

…………………………………………………………………………………………
GAMH - Our Approach

Glasgow Association for Mental Health is an independent Scottish charity
that provides community based support to the people of Glasgow and
their communities. The services and opportunities we offer help people
who are recovering from mental health problems live the lives THEY
want to live. We also support Carers, including Young Carers and
promote the equality, inclusion and human rights of people who have
been affected by mental ill health.

We work with people in ways that encourage hope (belief that recovery is
possible) learning and self confidence. We recognise that people are the
experts in their own lives and their own health They are experts by
experience and have the right to make their own choices and decisions.

We recognise that the effects of inequality and stigma and discrimination
make recovery more difficult than it should be and undermine people’s sense
of wellbeing. As an organisation we work to ensure that both as a service
provider and as an employer, we avoid discrimination and promote fairness
and inclusion for everyone.

Purpose

The role of the Project Worker will contribute to the effective delivery of our
community based support services ensuring that they meet key service
objectives and the expressed needs of service users and carers. The Project
Worker will encourage the people we support to lead the life they want to
lead by adopting a recovery focused approach to practice which encourages
and supports people to build in confidence, self-esteem and to increase and
develop life skills to plan for their future.

The Project Worker will provide first line management to the Assistant Project
Workers.

JD/PW/

Page 1 of 3                         June 2020

Management Tasks

To provide first line management to Assistant Project Workers using
established supervision and performance management systems.

To contribute to the personal development of self and the team of Assistant
Project Workers in conjunction with the Team Coordinator/ Project Leader.

To implement agreed systems, procedures and practice for assessments,
plans and reviews in conjunction with the Team/Coordinator Project Leader.

To contribute to the development of systems to manage risk to self, others
and team members.

Specific Responsibilities – Service Delivery

1.  To work in partnership with the service user or carer to identify support

goals and to regularly review user defined outcomes under the supervision
of the Project Leader.

2.  A key task will be to promote social inclusion and recovery by facilitating
opportunities for service users and carers to build networks of support so
that they are more connected with their community and have links with
other people and resources that are important to their health and
wellbeing.

3.  To work collaboratively with the service user to ensure that they can fully

participate in their individual support strategy, the direction of GAMH
services and the organisation as a whole by encouraging involvement in
GAMH forums and groups.

4.  To support service users and carers to increase and/or develop interests,
     skills and capabilities to enable them to participate fully in their own
     communities.

5.  To encourage service users’ to build meaningful networks within the
    community through participation in support opportunities and activities and
    enabling access to mainstream community based resources and services.

6.  To support service users to sustain their tenancies and build a sense of
     home.

7.  To participate in and facilitate other support opportunities as directed

JD/PW/

Page 2 of 3                         June 2020

8.  To use the team approach to plan and offer support as identified in the
Personal Support Plan in partnership with the service user and other
stakeholders.

9.  To implement agreed team working practices which ensure participation of

all team members and encourage effective and safe practice

10. To contribute to the development, implementation and review of support

plans with service users and carers

11. To work in partnership with service users and carers, key people and
others within and outside GAMH to promote service user and carer’s
choice about their support

12. To review with the Assistant Project Workers the outcomes of agreed

support and service arrangements and to provide feedback to the Project
Leader on individual and team performance based on objective
assessments.

13. To work with team members to ensure compliance with systems,

procedures and practice that support positive outcomes for service users
and carers.

14. To use organisational procedures to challenge poor practice and to record
and report any issues of poor and malpractice to appropriate person.

Safe Guarding

Follow agreed GAM...

FAMILY SUPPORT WORKER

JOB DESCRIPTION

Job Description

     We are seeking a compassionate, organised person who will work with unpaid
Carers, Young Carers and their families to identify and access supports that will
assist them within their caring role  creating their own Personal Plan or Young
Carers Statement. A key task will be to promote social inclusion by facilitating
opportunities  for  Carers  to  build  networks  of  support  so  that  they  are  more
connected  within  their  community  and  have  links  with  other  people  and
resources that are important to their health and well being.

Key Responsibilities

•  Working with Carers to assess their needs  creating a Personal Plan or Young
Carers Statement identifying outcomes that will support them in their caring
role. Reviewing regularly to ensure that support is relevant and effective.
•  Delivering a range of practical and emotional supports for Carers so they will
feel able to maintain their caring responsibilities whilst also achieving positive
wellbeing

•  Negotiate and liaise with services to ensure Carers needs are addressed.
•  Working closely with a broad range of services including Statutory, Education

and Third sector organisations throughout Glasgow to build new and strengthen
existing relationships with partners raising the profile of GAMH North East
Carers Service and Glasgow Carers Partnership.
Identify and participate in events and networking opportunities to raise
awareness of Adult and Young Carers ensuring they are identified and offered
support early in their caring journey.

•

•  Ensure adherence to GAMH policies and procedures including safeguarding

and Data Management protocols.

•  Collect and maintain accurate and up-to-date records relating to the service
including entry onto electronic spreadsheets and databases, and support
information retrieval and report writing.

•  Any other duties appropriate to the post and in accordance with the

requirements of GAMH

February 2025

General

•  Take responsibility for and keep up to date with current practice and maintain
records of your own personal and professional development, according to
legal and organisational requirements.

•  Ensure that the Scottish Social Services Council (SSSC) Codes of Practice

are always complied with.

•  Attend regular supervision with line manager.
•  Participate in team and staff meetings and attend other meetings as

requested.

•  Engage in training as necessary to support the role.
•  At all times maintain the professional integrity and reputation of the Charity

and represent their main interests in any dealings with other bodies, groups,
and individuals.

•  Participate in out-of-hours work as and when required.
•  To perform any other duties and responsibilities consistent with the post as

directed by the Carers Service Manager

Health and Safety

•

 Work effectively and follow lone working practices which encourage effective
and safe practice.

•  Ensure that you are aware of and comply with GAMH policies, procedures
and practices designed to protect the health, safety, and security of all
employees.

•  Report risks or issues to the Service manager.

February 2025

Cook - Ridgepark

Cook – Ridgepark

  Part time position available – small contract can be discussed and flexibility around this if suitable candidate

£24,242 pro rata per annum £12.60 per hour

Please note that we are unable to offer visa sponsorship for these roles

Reference:  SA1137

Embracing difference, leading change

We are currently looking for an enthusiastic and committed individual with a keen passion for cooking or baking. Based within our Ridgepark service in Lanark, you will work within a small team to provide nutritious meals for the individuals we support.

In this role, you will be responsible for performing a number of cooking activities, including planning healthy and varied menus (carefully considering special diets), preparing a full range of meals for supported individuals, organise the serving of meals and ensuring the kitchen preparation and storage areas are maintained to a clean and hygienic standard.

View the full Job Description HERE

Whilst prior experience is desirable, this is not essential as we have an excellent in-house mentor with a wealth of knowledge and experience. Scottish Autism will supply all relevant training.

We are actively seeking individuals who share the following values with Scottish Autism:

Collaboration, Compassion, Change Makers, Contribution

Scottish Autism offers you:

We are proud to offer a comprehensive benefits catalogue for colleagues which has a range of Wellbeing, Learning & Development and financial perks, including:

• 30 days holiday pro rata (which increases with your length of service)

• Non-contributory life assurance scheme
• Workplace Pension (Employer matched up to 9%)
• Discount platform
• Employee Assistance Programme

Find out more about our colleague benefits HERE

This post is subject to a PVG Disclosure check. All new employees must have applied to register with the Scottish Social Services Council within 3 months of starting in post and be registered within 6 months. Scottish Autism cover all the costs of PVG membership and SSSC Registration for employees.

Shift times: 8AM-5:30PM weekday I 9AM-5:30PM weekend

Closing Date:  13 th February 2026

We encourage and welcome applications from people with lived experience of autism.

Valuing diversity and promoting equal opportunities is at the heart of our vision, mission and values.

Registered charity number is SC009068

Apply now

Care Inspectorate are currently recruiting for an Information Governance Assistant in Dundee.

Full description and application site can be found here: https://www.careinspectorate.com/index.php/work-with-us/our-jobs?view=article&id=7351:information-governance-assistant&catid=10:organisation

The closing date is 08:00 on Monday 9th February 2026.

For further enquiries please email Janice.Morgan-Singh@careinspectorate.gov.scot

G. D. Lodge Architects are looking for a motivated and talented person to join our practice working on a diverse variety of projects across Scotland. The successful applicant must be capable of working both independently and as part of a team within our friendly office environment.

In particular we are looking for an experienced Architect / Technologist with a flair for design and detailing, and with technical experience in masterplanning and residential projects.

Proficiency in AutoCAD, Sketchup and Revit is essential.

To apply please send your CV and examples of work to amilne@gdlodge.co.uk

Negotiable

Permanent

Full Time

13 January 2026

27 February 2026

GD Lodge Architects LLP
Crown House
152 West Regent Street
GLASGOW G2 2RQ
United Kingdom

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