Seasonal Pleasure Boat Captain
This seasonal role will be responsible for operating Nene Park Trust’s electric pleasure boat, providing regular 30-45 minute trips around the lakes and onto the River Nene for members of the public visiting the Park. On occasion, to provide longer themed trips or chartered “cruises” as part of the Trust’s educations and activity programme.
This role will encompass a variety of tasks including but not limited to the following:
- Provide safe and fun boat trips to paying customers on the Trust’s Frolic 31 electric pleasure craft.
- To promote Nene Park, it’s historic and natural heritage, as well as Park activities and the work of the Trust more widely.
- Ensure that the craft is maintained to high standards on a daily basis.
In addition, the ideal candidate will naturally demonstrate the following characteristics:
- Positive, enthusiastic and customer-focused approach.
- Excellent communication skills with a track record of providing high-quality customer service.
- Confidence to work independently.
This is a zero hours, fixed term role ending 31st January 2027. Working hours will be delivered flexibly across a 7 day week – with notice provided in advance. The role is based at, Nene Outdoors Watersports and Activity Centre within Ferry Meadows Country Park, Ham Lane, Peterborough, PE2 5UU.
Please click on the recruitment pack below for more information. Completed application forms should be sent to recruitment@neneparktrust.org.uk by 9am on Monday 9th February 2026.
Latest
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Safeguarding
Nene Park Trust is committed to creating and maintaining a safe and positive environment for all. It accepts its responsibilities to safeguard the welfare of all children or vulnerable adults visiting, participating in activities organised by Nene Park Trust or partnering organisations, and to protect them from poor practice, abuse, or bullying.
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Seasonal Activity Instructor
Working as part of the busy team at Nene Outdoors, you'll play an important role delivering a wide range of outdoor adventure activities to a diverse audience of schools and groups, whilst also helping to operate our very popular public pay and play offer.
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Seasonal Activity Assistant
You will join the team at Nene Outdoors, supporting the delivery of a wide range of outdoor adventure activities to a diverse audience of schools and groups, whilst also helping to operate our very popular public pay and play offer.
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Seasonal Pleasure Boat Captain
An exciting opportunity to join the team at Nene Outdoors to run the Trust's electric boat service within the Park.
Most read
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Ferry Meadows
Ferry Meadows is the ideal place for a family day out and one of the largest country parks in the region. Situated less than three miles from Peterborough city centre, at the heart of Nene Park, its varied landscapes make it the favourite destination for thousands of visitors throughout the year.
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Water Pay & Play Activities
At Nene Outdoors, we run a ‘Pay and Play’ scheme, providing visitors of all ages and abilities with the opportunity to enjoy the watersports we have on offer. Book for half hour sessions on line or for one hour, book two consecutive time slots, hire our equipment and use our facilities.
- Parking charges at Ferry Meadows
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Summer Nights
Summer Nights are back at Ferry Meadows! Join us for an unmissable season of Foodie Fridays, live music, outdoor cinema and community films from June till September.
- Festival programme
- ...
Support Worker - Waking Nights
Support Worker - Waking Nights
Job reference:005135
Salary:£12.60 per hour
Closing date:13/02/2026
Location:Bolton
Job Description
Support Worker – Empowering People with Autism and Learning Disabilities.We are looking for Waking Nights Support Workers for: 12-hour shifts
Are you passionate about making a real difference in someone’s life?
This is an exciting opportunity to be part of supporting a gentleman as he moves from a long-stay hospital into his own home and begins a new chapter of independence. You’ll be joining a small, dedicated team working across two apartments in the same building, supporting two gentlemen to live meaningful, fulfilling lives.
About the Role
Using an individualised and values-led approach, guided by MacIntyre’s DNA, you’ll:
- Support each person to live life their way, making choices and taking part in activities they enjoy.
- Encourage independence and community involvement – including walks, public transport, and local activities.
- Provide high-quality support with daily living and emotional wellbeing.
- Work collaboratively with colleagues to ensure consistency and a positive environment.
About You
We’re looking for people who are:
- Compassionate, resilient, and positivein their approach
- Physically fit, able to support people on walks and when out in the community
- Committed to delivering tailored, people-led supportthat celebrates individuality
- Great communicators and team players
No driving licence is required, but you must be able to reliably get to and from their home.
"Please note, we are currently unable to offer sponsorship as we await further guidance from the Home Office. Applications requiring sponsorship cannot be considered at this time. We appreciate your understanding."
#IND
About you
Experience isn’t always necessary. If you have the right attitude, good customer service skills, share our values and are willing to learn, you’re likely to be a great fit. We are looking for people who celebrate differences, and we strive to make all our staff feel included, valued and respected.
About us
MacIntyre is a national charity which supports over 1,200 people with a learning disability and/or autism.
We were founded in 1966 by the visionary parent of a child with disabilities and have been growing steadily ever since. We celebrate and develop everyone’s unique gifts, talents and contributions.
Training and Development
At Macintyre we fully support your training and development. We know it can be daunting to start a new job, and not everyone learns the same way, so throughout your probation we will provide you with a mixture of eLearning, face-to-face training and mentoring support whilst on the job.
But it doesn't stop there - throughout your career with us you will have access to our own dedicated in house Learning and Development team, Quality Specialists and HR Teams. These teams, along with your Manager, will provide you with opportunities to learn and develop professionally as well as enabling and supporting you to achieve professional qualifications and career progression opportunities - all free of charge.
Pay and Rewards
We provide a range of benefits to reward and thank our staff which includes:
- Six weeks' annual leave including statutory public holidays
- Workplace Pension scheme – MacIntyre will contribute 3% of your salary to all eligible employees
- MacIntyre Staff Savings Scheme
- Employee Assistance Plan (EAP) to support your health and wellbeing
- Health Cash Plan which provides money back on core health treatments such as: optical, dental, physiotherapy, chiropody (at reduced cost)
- MacIntyre Sick Pay (qualifying period)
- Life assurance scheme offering valuable benefits to your dependents
- MacIntyre Rewards Scheme which recognises and rewards staff
- MacIntyre Perks which offers up to 6% discount off leading retailers including Tesco, Curry/PC World, Costa and many more
- Access to the Blue Light Card which offers thousands of amazing discounts online and on the high street for emergency and social care staff.
- Enhanced DBS Certificate (cost paid by MacIntyre)
How to apply
If this job sounds like the right fit for you, click on the Apply button on the MacIntyre website, complete some brief details and upload your CV.
Alternatively if you would prefer to complete a ma...
Area Co-ordinator
Leicestershire
Contact: volunteering@iasupport.org
Main tasks and activities:
• Liaising with colleagues at National Office to draw up annual activity plans for the area.
• Assisting with the recruitment of other volunteers and supporting them to increase capacity in the area.
• Acting as the main contact for the group in the area.
• Act as a finance signatory and work with the National Office to agree any budgetary requirements.
• Attending quarterly online volunteer network meetings to share information with National Office and others in the group network.
• Attending the annual Information Day/AGM, acting as the Company Law Member.
• Organising meetings for volunteers in the area to share updates and information.
• Leading on the production of the annual report to highlight the impact that the group has made to members and the wider community.
• Champion all relevant IA group policies and keeping informed of any updates to these policies.
• Ensuring that the group acts in the best interests of members, in line with the group agreement.
Are you the person we are looking for? Why not visit the volunteer profile for more information.
Area Co-ordinator
Kent
Contact: volunteering@iasupport.org
Main tasks and activities:
• Liaising with colleagues at National Office to draw up annual activity plans for the area.
• Assisting with the recruitment of other volunteers and supporting them to increase capacity in the area.
• Acting as the main contact for the group in the area.
• Act as a finance signatory and work with the National Office to agree any budgetary requirements.
• Attending quarterly online volunteer network meetings to share information with National Office and others in the group network.
• Attending the annual Information Day/AGM, acting as the Company Law Member.
• Organising meetings for volunteers in the area to share updates and information.
• Leading on the production of the annual report to highlight the impact that the group has made to members and the wider community.
• Champion all relevant IA group policies and keeping informed of any updates to these policies.
• Ensuring that the group acts in the best interests of members, in line with the group agreement.
Are you the person we are looking for? Why not visit the volunteer profile for more information.
Area Co-ordinator
North London
Contact: volunteering@iasupport.org
Main tasks and activities:
• Liaising with colleagues at National Office to draw up annual activity plans for the area.
• Assisting with the recruitment of other volunteers and supporting them to increase capacity in the area.
• Acting as the main contact for the group in the area.
• Act as a finance signatory and work with the National Office to agree any budgetary requirements.
• Attending quarterly online volunteer network meetings to share information with National Office and others in the group network.
• Attending the annual Information Day/AGM, acting as the Company Law Member.
• Organising meetings for volunteers in the area to share updates and information.
• Leading on the production of the annual report to highlight the impact that the group has made to members and the wider community.
• Champion all relevant IA group policies and keeping informed of any updates to these policies.
• Ensuring that the group acts in the best interests of members, in line with the group agreement.
Are you the person we are looking for? Why not visit the volunteer profile for more information.
Area Co-ordinator
Tayside IA
Contact: volunteering@iasupport.org
Main tasks and activities:
• Liaising with colleagues at National Office to draw up annual activity plans for the area.
• Assisting with the recruitment of other volunteers and supporting them to increase capacity in the area.
• Acting as the main contact for the group in the area.
• Act as a finance signatory and work with the National Office to agree any budgetary requirements.
• Attending quarterly online volunteer network meetings to share information with National Office and others in the group network.
• Attending the annual Information Day/AGM, acting as the Company Law Member.
• Organising meetings for volunteers in the area to share updates and information.
• Leading on the production of the annual report to highlight the impact that the group has made to members and the wider community.
• Champion all relevant IA group policies and keeping informed of any updates to these policies.
• Ensuring that the group acts in the best interests of members, in line with the group agreement.
Are you the person we are looking for? Why not visit the volunteer profile for more information.
Area Co-ordinator
Sussex
Contact: volunteering@iasupport.org
Main tasks and activities:
• Liaising with colleagues at National Office to draw up annual activity plans for the area.
• Assisting with the recruitment of other volunteers and supporting them to increase capacity in the area.
• Acting as the main contact for the group in the area.
• Act as a finance signatory and work with the National Office to agree any budgetary requirements.
• Attending quarterly online volunteer network meetings to share information with National Office and others in the group network.
• Attending the annual Information Day/AGM, acting as the Company Law Member.
• Organising meetings for volunteers in the area to share updates and information.
• Leading on the production of the annual report to highlight the impact that the group has made to members and the wider community.
• Champion all relevant IA group policies and keeping informed of any updates to these policies.
• Ensuring that the group acts in the best interests of members, in line with the group agreement.
Are you the person we are looking for? Why not visit the volunteer profile for more information.
Area Co-ordinator
Greater London West
Contact: volunteering@iasupport.org
Main tasks and activities:
• Liaising with colleagues at National Office to draw up annual activity plans for the area.
• Assisting with the recruitment of other volunteers and supporting them to increase capacity in the area.
• Acting as the main contact for the group in the area.
• Act as a finance signatory and work with the National Office to agree any budgetary requirements.
• Attending quarterly online volunteer network meetings to share information with National Office and others in the group network.
• Attending the annual Information Day/AGM, acting as the Company Law Member.
• Organising meetings for volunteers in the area to share updates and information.
• Leading on the production of the annual report to highlight the impact that the group has made to members and the wider community.
• Champion all relevant IA group policies and keeping informed of any updates to these policies.
• Ensuring that the group acts in the best interests of members, in line with the group agreement.
Are you the person we are looking for? Why not visit the volunteer profile for more information.
Area Co-ordinator
South East London and West Kent IA
Contact: volunteering@iasupport.org
Main tasks and activities:
• Liaising with colleagues at National Office to draw up annual activity plans for the area.
• Assisting with the recruitment of other volunteers and supporting them to increase capacity in the area.
• Acting as the main contact for the group in the area.
• Act as a finance signatory and work with the National Office to agree any budgetary requirements.
• Attending quarterly online volunteer network meetings to share information with National Office and others in the group network.
• Attending the annual Information Day/AGM, acting as the Company Law Member.
• Organising meetings for volunteers in the area to share updates and information.
• Leading on the production of the annual report to highlight the impact that the group has made to members and the wider community.
• Champion all relevant IA group policies and keeping informed of any updates to these policies.
• Ensuring that the group acts in the best interests of members, in line with the group agreement.
Are you the person we are looking for? Why not visit the volunteer profile for more information.
Website
Royal Collection Trust
Everyday, made exceptional
It’s inspiring the team to deliver an exceptional customer experience.
Through permanent and seasonal shops across The Official Residencies of His Majesty The King, as well as a growing eCommerce platform, Royal Collection Trust’s retail operations sell a wide range of giftware from limited edition porcelain and jewellery to postcards and souvenirs. All of the revenue from these sales is directly invested into the care and conservation of the incredible Royal Collection.
As the multi-site Retail Manager of our London shops, you will ensure that sales are driven and optimised, leading a dedicated team to deliver an exceptional retail experience.
Key Responsibilities:
- You will work as a key part of the wider Visitor Operations department, focussed on delivering excellent service at every touchpoint of the visitor journey.
- Guiding, training, and supporting your team, you will ensure that they thrive in their roles and are motivated and equipped to ensure that every customer feels welcomed in-store.
- With data at the heart of your decision making, you will set targets and budgets, manage stock levels and implement eye-catching store displays, working in close partnership with central teams.
- You will lead a significant annual increase of activity for the summer – which will include the preparation, set-up and successful delivery of our temporary garden summer shop, requiring a keen eye for detail and organisational skills.
- Plus, on a daily basis you will ensure the secure and safe operation of the shop floors; overseeing compliance by your team of managers and staff in all retail procedures, stock movements, financial and audit processes and till and computer usage – consistency is key!
It’s a busy environment and no two days will be the same. But whether you’re running through opening checks ahead of a busy day, or celebrating the success of exceeding set budgets, you’ll be the driving force behind the continuous improvement of our London Retail business.
Essential Criteria:
- You will be a retail professional with the ability of driving sales through exceptional customer service and commercial focus, keen to develop your career further in a new environment.
- You will have previous experience of budgeting and target setting, with proven ideas and methods to exceed sales goals and KPIs in a target-driven environment.
- Proven numeracy and IT skills with a working knowledge of Outlook, Word and Excel will also be important.
- You will have a creative approach to creating visually attractive displays and ensuring our shops are presented in a professional and engaging way for customers.
- With good judgement and initiative, you can be relied upon to work flexibly and effectively even when deadlines are challenging and circumstances change.
- With strong leadership skills, you will be familiar with recruitment and training processes, and eager to lead a team from the front, developing and encouraging those around you to get the best out of them.
- A natural team player, with a clear communication style and collaborative approach, you will be confident building relationships with a wide range of people.
Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
- Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
- Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
- We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
- Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Website
Grimm & Co
Changing Lives One Story at a Time
Grimm & Co is a Yorkshire charity, based in Rotherham, that supports children and young people to make meaning of the world around them and build a positive narrative for themselves within it through the joyful discovery of stories.
Our Emporium of Stories is an enchanting story destination with Book Nook, Apothecary to the Magical, a story market, Feastery (serving story-themed food and drink) and secret doors that hide beanstalks and writing/theatre spaces, where imaginations are ignited for children and young people to bring stories to life.
This role has been made possible due to funding support from the National Lottery Heritage Fund, in place until August 2027.
We are looking for a Creative Learning Coordinator – Connecting Chronicles
The role in brief:
Working closely with the Head of Learning & Impact and Creative Learning Manager, coordinators will develop, plan and facilitate a variety of fun, engaging and inspiring arts-based activities for children and young people to empower them to undertake intergenerational action research with people of all backgrounds and ages to unearth and unlock hidden stories. These will span multiple artforms (such as writing, reading, craft, visual art, drama, storytelling etc.) and will include a range of innovative outputs that creatively share intangible heritage of cultural spaces through stories. These programmes will have creativity, culture and heritage at their heart, and will support children’s communication skills, confidence and enthusiasm to learn, whilst building a sense of ownership, pride and connectivity to heritage assets of the town as the future custodians of these spaces/artefacts/stories.
Coordinators will adopt the Grimm & Co pedagogy – using a child-centred approach – to build socio-cultural literacies and support children and young people to make sense of the world around them and find their place within it. Simultaneously, the creative learning provision will build the capacity of those with influence on the child (parents/carers, educators etc.) and coordinators will work to build a whole family and community approach.
All of the Creative Learning Team will work closely with partner organisations and funders, including children’s social care services, family/early childhood settings and formal/alternative education institutions in order to understand and meet the needs of the most marginalised communities to support educational outcomes.
01909 470985HR@aurorawellbeing.org.ukwww.aurorawellbeing.org.ukCharity no. 11166462Candidate Information PackBeauty/Holistic TherapistClosing date - 13th February 2026 About Aurora Offering services across three sites in Worksop, Doncaster andMexborough Aurora Wellbeing offers a unique service bringingtogether health and heritage to provide support for local peopleaffected by cancer, and long-term health conditions. We encouragepeople to be active participants in their wellbeing, working togetherto improve physical and emotional health.Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in the reliefof symptoms and the improvement of the quality of life by providingsupportive services to those who have been diagnosed with oraffected by cancer and long-term conditions and providing support,information and education on the benefits of receivingcomplementary and holistic therapies as well as to build awarenessof the links between heritage and good health and wellbeing,education and research of wellbeing to the general public as a whole.’‘’ The Aurora service is a lifelinefor those people facing theshocking diagnosis of cancer. ‘’‘’ The compassion and supportwe have received from the firstmoment we walked through thedoor has been exemplary. Aurora provide such awonderful service which ismuch needed and very muchappreciated. ‘’ Main PurposeJob titleBeauty/Holistic TherapistLocationAurora Wellbeing Doncaster and Mexborough SitesSalaryActual £13218 (FTE £24785)Hours20hours weekly. Tues. Thursday Fri and Sat working across theDoncaster and Mexborough Sites including evening andweekends Annual Leave28 days including Bank Holidays (FTE) pro rata for part-time employeesContractPermanentReports toBeauty Therapy LeadThe Beauty Therapist role at Aurora Wellbeing exists to providecompassionate, confidence-boosting beauty treatments for people affectedby cancer, long-term health conditions, and the wider community. Bydelivering personalised, holistic therapies in a safe and supportiveenvironment, the therapist helps individuals feel relaxed, valued, andempowered throughout their wellbeing journey.Please submit your CV and covering letter to hr@aurorawellbeing.org.uk for theattention of Kerry Lester.Closing date - 13th February 2026Interview date - 5th March 2026Application Process Be responsible for helping clients make the most of their physicalappearance and more importantly help them feel relaxed and asconfident as possible about themselvesProvide a high degree of professionalism throughout the sessions,adhering to confidentiality protocolsProvide a safe, warm and relaxing environment, whereby clients feel ableto open upSignpost clients to appropriate services when necessaryContribute to Aurora's non-clinical environment by helping create arelaxed and welcoming space for all visitors to feel valued and safe,where their concerns can be heard, and relationships can bemaintained.Maintain effective records in line with GDPR requirements and adhere toall Aurora policies and procedures.Liaise with the social media comms team to promote Aurora's beautytherapy serviceContribute to Aurora's fundraising activities throughout the yearA job description is not an exhaustive list of duties and does not form partof your contract of employment. It is intended to give a general indicationof the range of work undertaken and will vary in light of changing demandswithin Aurora. Any changes in the work undertaken will be carried out inconsultation with the post holder. Main Purpose Requirements and Skills RequiredDesirableMinimum of 2 years experience in a Beauty Therapy Role XExperience of working in a third-sector organisationXNVQ level 3 or equivalent Beauty TherapyXReflexology XReiki level 2/3XAbility to work independently and as part of a team XExperience of working with vulnerable people XPerson Specification
Community Outreach Worker Gloucestershire Job Role Skip to main content Enable accessibility for low vision Open the accessibility menu Skip to content Menu Search Log in Create account 0 Cart Home Find a Service Plymouth Devon & Torbay Gloucestershire Cornwall Somerset Professionals Free Resources Training Get Involved Support our work Merch About us About us Meet the team Work for us Working for us Contact Jobs DONATE Log in Create account Close Home Find a Service Plymouth Devon & Torbay Gloucestershire Cornwall Somerset Professionals Free Resources Training Get Involved Support our work Merch About us About us Meet the team Work for us Working for us Contact Jobs DONATE Home Find a Service Plymouth Devon & Torbay Gloucestershire Cornwall Somerset Professionals Free Resources Training Get Involved Support our work Merch About us About us Meet the team Work for us Working for us Contact Jobs DONATE Log in Create account Close Home Community Outreach Worker Gloucestershire Job Role Community Outreach Worker Gloucestershire Job Role general.search.search Cart Your cart is empty Continue shopping Close Choosing a selection results in a full page refresh. You need to enable JavaScript in order to use the AI chatbot tool powered by ChatBot Afrikaans Shqip አማርኛ العربية Հայերեն Azərbaycan dili Euskara Беларуская мова বাংলা Bosanski Български Català Cebuano Chichewa 简体中文 繁體中文 Corsu Hrvatski Čeština Dansk Nederlands English Esperanto Eesti Filipino Suomi Français Frysk Galego ქართული Deutsch Ελληνικά ગુજરાતી Kreyol ayisyen Harshen Hausa Ōlelo Hawaiʻi עִבְרִית हिन्दी Hmong Magyar Íslenska Igbo Bahasa Indonesia Gaeilge Italiano 日本語 Basa Jawa ಕನ್ನಡ Қазақ тілі ភាសាខ្មែរ 한국어 كوردی Кыргызча ພາສາລາວ Latin Latviešu valoda Lietuvių kalba Lëtzebuergesch Македонски јазик Malagasy Bahasa Melayu മലയാളം Maltese Te Reo Māori मराठी Монгол ဗမာစာ नेपाली Norsk bokmål پښتو فارسی Polski Português ਪੰਜਾਬੀ Română Русский Samoan Gàidhlig Српски језик Sesotho Shona سنڌي සිංහල Slovenčina Slovenščina Afsoomaali Español Basa Sunda Kiswahili Svenska Тоҷикӣ தமிழ் తెలుగు ไทย Türkçe Українська اردو O‘zbekcha Tiếng Việt Cymraeg isiXhosa יידיש Yorùbá Zulu en
Fluff it. Duff it. Score it. Smash it. Whatever you do, just give it a go.
That’s our motto for sport and for life. We’re for jumping right in and going on new adventures together, as a team.
We believe that being more active, like the Christian faith, can change people’s lives forever. And so we’re here to get everyone moving and show them that things are a lot more fun when we’re kicking, diving, riding, rolling, running and jumping around together.
Across Gloucestershire we’re committed to providing the best quality sports coaching and education, with fun and joy being at the heart of all the sessions.
Will you join us?
SPORT, PHYSICAL ACTIVITY, FAITH, ADVENTURE, CHILDREN AND YOUNG PEOPLE, WELLBEING, FULLNESS OF LIFE, LEADERSHIP DEVELOPMENT, FUN.
Will you join Team Sportily as a Pilates Instructor working primarily in Gloucester, but also perhaps exploring opportunities across our Gloucestershire network?
We’re looking for a qualified Pilates instructor to deliver sessions for our growing Pilates community and explore development opportunities too.Our current offering includes All-ability Pilates, Beginners Pilates, Wellbeing Pilates, Parent and Baby Pilates and Pilates for young people.
You'll be a qualified Pilates instructor, have a Christian faith and be interested in exploring ways to integrate the two.
On our sessional workers bank, we'll work with you to offer you sessions that fit with your availability and that of our clients.
If you'd like to visit us, or find out more before applying, please email hello@sportily.org.uk
IMA Operations Manager Job Description and Person Specification Reporting to: Chief Executive Officer Role Purpose: To lead and develop IMA operations and deputise for the CEO when required. Roles reporting into this position: Money Advice Specialist, Membership Marketing and Communications Manager, Policy Officer and an Administrator Key accountabilities 1. Operational Oversight of all IMA operations and service delivery responsibilities management which fall within the scope of the role’s direct reports. 2. Customer Relationship Management a) Providing operational oversight of the organisation’s CRM system, ensuring it supports efficient delivery of training, membership, and other core services. (CRM) System b) Using CRM data and reporting tools to identify business development opportunities and produce insights to inform strategic decision-making. c) Monitoring and improving CRM workflows to enhance efficiency, accuracy, and consistency across teams. d) Identifying and implementing improvements to the CRM user experience, ensuring the system is intuitive and adds value for staff, members and customers. 1 2. Training Responsibility for managing and developing all IMA training provision and delivery, including: a) producing training programmes and learning events that meet the needs of money advisers. b) Overseeing any funded training activity, including managing relationships and meeting reporting obligations. ensuring the quality and consistency of all IMA training, including managing a pool of freelance trainers and overseeing quality assurance processes. c) Analysing training feedback data and driving continuous improvement in course content and learner experience. d) maintaining accreditation of the Certificate in Money Advice Practice and Debt Advice Development Pathway. e) managing the Institute’s Money and Pensions Service (MaPS) accredited training delivery and assessment. f) Negotiating with in-house training customers, securing their business, and working collaboratively to develop bespoke training solutions that meet their specific needs. 3. People Lead and manage staff in the effective delivery of services, management including: a) managing the performance and development of staff, mainly through supervision and the appraisal process. b) creating a positive working environment, in which staff wellbeing and equity, diversity and inclusion are well- managed and staff can do their best. c) planning and allocating work, monitoring achievement of outputs and targets and supporting staff as appropriate. d) recruiting and arranging the induction of new staff as required. 2 4. General operations management and deputising for the CEO a) monitoring, analysing and interpreting management information, identifying statistical trends and reporting to the CEO and other parties as required. b) providing operational insight into Senior Management Team meetings to support the effective delivery and strategic development of IMA services. c) assisting the CEO with key projects. d) Deputising for the CEO and representing the IMA at external events, when required. e) Leading the development of new technology to support the needs of members and the wider IMA business. f) contributing flexibly as part of the team to assist in the smooth-running of IMA services. g) undertaking any other duties as may be reasonably required within the scope of the role. h) adhere to the IMA’s Manager competencies. 3 PERSON SPECIFICATION Essential 1. 2. Ability to use Microsoft 365 software packages. Ability to quickly learn, manage and optimise digital platforms including Customer Relationship Management (CRM) systems. 3. Strong written and oral communication skills, with excellent attention to detail and the ability to convey complex information concisely and accurately. 4. 5. 6. 7. Proven ability to lead, motivate and effectively manage others. Ability to manage complex projects and programmes, including high-profile events and technology implementations. Ability to develop and manage good relationships with stakeholders. Substantial and recent experience of giving either frontline or second-tier debt advice, with a strong understanding of the money advice sector. 8. Ability to work flexibly, to manage several diverse activities at one time and to resolve conflicting priorities effectively. 9. Ability to work on own initiative and flexibly as part of a team. 10. Ability to apply Equity, Diversity and Inclusion principles in operational practice and team management. 11. Understanding of the purpose and role of the Institute of Money Advisers and commitment to its aims. Desirable 12. Experience of managing the implementation of CRM systems and new technologies. 13. An understanding of adult learning and experience of successfully managing programmes of l...