Job Reference:
1554
Location:
Kent
Hours of Work:
9.5 hours per week (part time)
Salary:
£12.21 per hour
Contract Type:
Permanent
Closing Date:
05 Jan 2026
ID: 1556 Retail Assistant
Service: Relate at Family Action
Salary:
- £12.21 per hour
Location: Relate Charity Shop, Hythe, CT21
Hours: Part time (9.5 hours per week to be worked 3.5 hours on Saturday and 6 hours on Sunday) plus overtime hours as determined by shop need (holiday, sickness cover, etc)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent (Part time)
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are looking for an enthusiastic self-starter, with a passion for charity retail, to assist our Hythe Shop Manager in providing cover for the Relate Charity Shop. Charity retail experience is desirable.
Main Responsibilities:
• You will make a key contribution to the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.
Main Requirements (for details check the job description and person specification):
• Charity retail experience preferred
• Experience of customer care
• An eye for detail
• Good numeracy skills
Benefits:
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Monday 5th January 2026 at 23:59
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Julie.Potter@relate.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Job Reference:
1640
Location:
Bradford
Hours of Work:
29.6 hours per week (part-time)
Salary:
£23,728 FTE per annum (pro-rata for part-time hours)
Contract Type:
Permanent
Closing Date:
02 Jan 2026
ID: 1640 Administrator
Service: Bradford Perinatal and Therapeutic Services
Salary: £23,728 FTE per annum ( £18,982.40 pro rata per annum)
Location: Bradford, BD1 (office based)
Hours: Part-Time (29.6 hours)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are looking for a skilled administrator to work across our Perinatal Support Service, Children’s Trauma Therapy Service and Survive and Thrive Domestic Abuse Service.
Main Responsibilities:
As a skilled administrator you will offer a positive welcome to our families and visitors and oversee the smooth running of our front office, including answering a range of telephone calls. In addition, you will carry out administration duties to ensure our families receive high quality services.
Main Requirements (for details check the job description and person specification):
We are looking for an organised multi-tasker with a positive approach, who enjoys working with people. You will have experience of working in a customer facing role, using a booking system and be able to use a range of Microsoft packages efficiently. You will have high levels of numeracy and literacy skills.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Basic Level required for this role.
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days, plus bank holidays.
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 2nd January 2026 at 23:59
Interviews are scheduled to take place on 14/01/2026
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: julie.morgan@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
Job Reference:
1643
Location:
Homeworking
Hours of Work:
29.6 hours per week (part-time)
Salary:
£32,635 - £36,158 + £480 homeworking allowance FTE per annum (pro-rata for part-time)
Contract Type:
Permanent
Closing Date:
05 Jan 2026
Bid Writer
Service: Business Development Team
Salary: £32,635 - £36,158 + £480 homeworking allowance FTE per annum (£26,108 - £28,926.40 per annum for part time, 29.6 hours per week + £384 homeworking allowance)
Location: Homebased
Hours: 29.6 hours per week (part-time, 4 days) to be agreed upon successful appointment
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Main Responsibilities:
The Business Development Team provides a specialist support function to enable the organisation to achieve its growth objectives. We promote the strategic growth of the organisation by supporting the retention of existing work and securing new contracts via competitive tender, trusts, grants and statutory fundraising.
This is an exciting opportunity for a Bid Writer or someone with equivalent writing experience/knowledge to join us and write applications that fully articulate Family Action’s offer. The post works closely with other organisational functions and the rest of the Business Development team to convey service models and content to funders.
Main Requirements (for details check the job description and person specification):
• Produce quality written material in easy-to-understand ways; convey ideas graphically and tailor documents to specific audiences
• Ability to establish effective working relationships at all levels, both internally and externally
• Experience relevant for your effectiveness in the role might be from various sectors and disciplines. If you are passionate about supporting us to submit high-quality tenders and applications, achieving success rates whilst engaging with our services to contribute and evidence the impact of their work for inclusion in submissions then we would like to hear from you
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays pro-rata
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 5th January at 9am
Interviews are scheduled to take place w/c 12th January virtually
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: victoria.czajkowski-dye@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Job Reference:
1651
Location:
Kent
Hours of Work:
22 hours per week (part-time)
Salary:
£24,449 FTE per annum (pro-rata for part-time hours)
Contract Type:
Permanent
Closing Date:
31 Dec 2025
ID: 1651 Family Time Supervisor
Service: Medway Family Time
Salary: £24,449 FTE per annum (£14,537.24 pro rata per annum)
Location: Sunlight Centre, Richmond Road, Gillingham, Kent ME7
Hours: Part-time (open to negotiation, starting from 22 hours a week) with option for overtime
We offer flexible working arrangements - please see below for more details.
Contract: Permanent (open to a sessional arrangement - salary will be paid per hour)
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
You will be working closely with the Service Manager, Coordinator and Medway Children’s Services to provide a safe, happy and positive experience for families, children and young people who have been referred to the service. You will provide Supervised Family Time for those referred to the service by their Social Workers and will provide a safe and welcoming environment where families are able to build trusting relationships and where appropriate receive support, advice and guidance.
We are looking for Supervisors to work across weekdays, early evenings and Saturdays on a permanent basis, however we are always interested in talking to anyone interested in sessional work.
Main Responsibilities:
• To support the delivery of safe and effective supervised Family Time sessions.
• To promote and maintain Family Time arrangements that are agreed between all parties, including respecting the wishes of children and young people.
• To ensure you have an understanding of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare and safety of children and vulnerable adults, undertaking risk assessments before each session ensuring that the risks identified by Social Workers are mitigated.
• To ensure that all supervised Family Time sessions are managed to ensure as positive experience for the children and young people as possible.
• To recognise any risks of harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children.
• To keep records of your work using Family Action systems, adhere to confidentiality, information sharing protocols and risk assessment processes.
Main Requirements (for details check the job description and person specification):
• Educated to level two or above (or working towards) with experience of or a recognised professional qualification in social work, health, education, early years, youth work or equivalent, and evidence of a commitment to continuing learning and professional development.
• The ability to work with families in conflict and the importance of remaining impartial, objective and focused on the needs of the child/children at all times.
• Understanding of child development, attachment and appropriate parenting approaches.
• The ability to demonstrate an understanding of safe working practices, risk assessment and risk management.
• Excellent verbal, listening and written skills, including basic IT skills.
• Good planning and excellent report writing and record keeping skills. Experience of and ability to use MS Office applications and electronic recording systems.
• The ability to priorities and organise workload effectively including the timely completion and submission of case records and reports.
• Understanding of the needs of families / individuals, and of the impact of disadvantage and social exclusion and a commitment to and willingness to promote inclusion and equality of opportunity for all.
• Ability to align with and support Family Action’s mission and values.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced with Children’s Barred List DBS Check.
Benefits:
- an annual paid leave entitlement that commences at 25 working days rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata for part time).
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 31.12.25 at 23.59.
Interviews are scheduled to take place from 12-13th Jan 2026, in person, with slots throughout the working day available.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: caroline.byford@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Job Reference:
1650
Location:
Cumbria
Hours of Work:
22.2 or 29.6
Salary:
£25,221 - £27,780 FTE per annum - (£20,176 - £22,224 per annum, pro rata for 29.6 hours)
Contract Type:
Permanent
Closing Date:
29 Dec 2025
ID: 1650 Young Carers Practitioner x 2 posts
Cumberland Young Carers and Parent Carer Support Service
Salary: £25,221 - £27,780 FTE per annum - (£20,176 - £22,224 per annum, pro rata for 29.6 hours)
Location: Family Hubs in Cumberland
Hours: 22.2 or 29.6 hours (part time)
We offer flexible working arrangements - please see below for more details
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are seeking a Young Carers Practitioner who will offer support to young carers, working with families to make a huge impact and support the young people to ensure they have the same life opportunities as their peers.
Family Action have delivered Young Carers services since 2011 and are an established provider within the sector. We operate a whole family approach to working, with the child, young people or young adults being at the center of the support. We support young people from the age of 5 up to 25.
Main Responsibilities:
• Completing Young Carers Needs Assessments which will inform a package of support which is tailored to the young person and their family’s specific needs.
• Support delivered through one-to-one sessions, home visits, school, college or university visits, telephone support and small peer support sessions with other local young carers and young adult carers.
• Deliver age-appropriate focused events and support groups to provide peer support and learning with partner agencies.
• Operate a whole family approach at all times, as well as supporting and sign posting to other family members.
Main Requirements (for details check the job description and person specification):
• Enthusiasm, a creative approach to work and an ability to engage positively with a wide range of people and ages.
• A sound knowledge of child/young adult development, safeguarding, and the assessment process is essential as is sharing our commitment to co-production.
• Qualified to a level 3 or above with a recognised professional qualification in social work, health, education or equivalent.
• Excellent communication skills.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
Benefits:
• an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Monday 29th December at 9am
Interviews are scheduled to take place on Thursday 8th January in via teams.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: emma.crawfordmoore@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Job Reference:
1653
Location:
Greater Manchester
Hours of Work:
37 hours per week (full time)
Salary:
£25,221 - £27,780 FTE per annum
Contract Type:
Permanent
Closing Date:
06 Jan 2026
ID: 1653 Job Title: Recovery Worker Young Adults Lead
Service: BAND – Living Well
Salary: £25,221 - £27,780 FTE per annum
Location: Bolton BL4 (Based within NHS Living Well Team)
Hours: Full-time (37 hours per week)
We offer flexible working arrangements - please see below for more details.
Contract type: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Living Well is a transformative programme to deliver real change and improvement to mental health services for individuals in Bolton. Its aim is to design a service that sits around individuals to support their health and wellbeing rather than expecting people to fit into our services. The role of Recovery Worker young adults lead will be hosted by Family Action and will be part of the Living Well Team in Bolton.
We are looking for someone with knowledge and understanding of Mental Health conditions and their impact on daily living and a strong track-record of working with individuals and their families to deliver positive outcomes. You will work within the team to prototype new ways of supporting individuals, and contribute to the ongoing development of the team by sharing learning and by listening and responding to feedback from people who use the service
Main Responsibilities:
• You will carry a caseload of clients, working with individuals and their families to plan, support and achieve goals and outcomes that are important to them.
• To Develop trusting working relationships and provide practical and emotional support to individuals accessing the Living Well service.
• To develop and maintain positive professional working relationships and referral pathways to local statutory and community-based services which support adults
Main Requirements (for details check the job description and person specification):
• Strong interpersonal, consultation and holistic assessment skills.
• An interest in working with people to make sustainable positive changes.
• An effective communicator, who works in a person-centred way.
• Knowledge of Mental Health conditions and strategies to improve health and wellbeing
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced Adult workforce.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Tuesday 6th January 2026
• To learn more about Family Action: Careers
• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
Interviews are scheduled to take place in Mid-January 2025 in person in Bolton, with slots throughout the working day.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: dan.harrison@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Job Reference:
1656
Location:
Kent
Hours of Work:
22.2 or 29.6
Salary:
£25,221 - £27,780 FTE (Pro-rata for part time hours - £15,132 - £16,668 / £20,176 – £22.224)
Contract Type:
Temporary Contract
Closing Date:
25 Jan 2026
ID: 1656 SENDIASS Case Officer and Child and Young Person Lead
Medway SENDIASS
Salary: £25,221 - £27,780 FTE (Pro-rata for part time hours - £15,132 - £16,668 / £20,176 – £22.224)
Additionally, £480 home-based allowance FTE per annum, pro-rata
Location: Homebased within Medway area, with an expectation for frequent local travel, and some occasional wider and national travel for regional and national events.
Hours: 22.2 – 29.6 hours per week (Part-time) - To be negotiated with the successful candidate
We offer flexible working arrangements - please see below for more details.
Contract: Temporary for one year with the potential for extending, depending on budget review and business needs.
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are looking for a motivated, passionate and committed Case Officer/Young Person Lead for our SENDIAS service in Medway, who will be responsible for leading on the development of our Child and Young Person work. You will demonstrate experience of working with children, young people and families with additional needs and a drive to empower service users to self-advocate, improving holistic life chances.
To join us as a Case Officer, with responsibilities as the Child and Young Person Lead, you will have a recognised professional qualification in education, health, social work or equivalent (or equivalent experience) and evidence of a commitment to continuing learning and professional development, preferably with at least two year’s experience in a role working directly with children and young people with SEND, with particular experience of supporting the 16-25 years age group.
With a solution focused, early intervention approach, you will provide both enquiry and casework support for families and young people specifically, including in relation to the Education and Health Care Plan (process), as well as providing impartial advice around a wide range of education, health and social care issues, such as resolving disagreements, mediation and SEND appeals.
You will have the ability to empathise with and assist families of children/young people with additional needs or in crisis. You will demonstrate highly developed interpersonal and active listening skills and first-rate verbal and written communication skills to empower service users to self-advocate.
Main Responsibilities:
• To provide both initial enquiry and casework support for children, young people and their families/representatives through phone calls, emails, online and face-to-face meetings in relation to SEND.
• A key part of this role will be to develop and maintain in-depth knowledge of current legislation complying with statutory guidance and best working practises. To work in-line with Information, Advice & Support Service (IASS). To undertake IPSEA L1-3 training in order to manage enquiries and casework, providing impartial legal information, advice and support in accordance with SEND legislation, policies and SENDIASS Minimum Standards and exemplifications, including the EHCP process, amongst others.
• As Child and Young Person Lead, in liaison with the Project Manager, take the initiative on Child and Young Person service development as a priority.
• To provide individual impartial and accessible enquiry resolutions and casework for parents and young people through:
• Phone, text, Teams and email contact
• School/College meetings, YP community or SENDIASS events
• Representation and support in preparing for and attending meetings, either face-to-face or online
• Listening to concerns and helping families to understand local and statutory procedures and interventions
• Signposting to other local or national sources of holistic support
• Planning support to ensure the best use of time and advising on options
• Developing of co-production with CYP, establishing the YP voice within strategic meetings internally at FA, Regionally at IASSN meetings and locally in Medway
• Working towards embedding YP ambassador/s in our service
• To provide confidential and impartial advice to young people on their own, if requested, and promote the voice of the child/young person throughout all case work and in your role as Child and Young Person Lead.
• To adopt a conciliatory approach in resolving disagreements through early intervention to facilitate and improve communication between all stakeholders, including via meetings and reviews, mediation and tribunals.
• To ensure you have an understanding (appropriate to your role) of, and comply with the Local Authority and Family Action’s procedures, for promoting and safeguarding the welfare of children and vulnerable adults. To maintain professional curiosity and open dialogue.
• Knowledge of local area, SEND partners and ability to speak one of the most common other languages in Medway(Romanian, Polish and Punjabi) is an advantage as we would like our YP Lead to be representative of the local community.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Child and Adult Workforce with Children’s Barred List check
• Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days, plus Bank Holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Sunday 25th January 2026 at 23:59
Please note: we reserve the right to close the closing date early should we receive enough suitable applications for shortlisting, so early applications are advised.
Interview date TBC.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: mariya.zlatinova@family-action.org.uk or laura.france@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children
Job Reference:
1655
Location:
Greater Manchester
Hours of Work:
15 hours per week (part-time)
Salary:
£13.45 per hour
Contract Type:
Permanent
Closing Date:
02 Jan 2026
Admin Support
Service: BAND – Community mental health project based in the borough of Bolton
Location: Bolton
Hours: 15 hours per week (part-time)
Salary: £13.45 per hour
Contract type: Temporary (Starting Jan 2026 to June 2026, 6 month fixed term contract)
Family Action & the Role’s Impact:
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 200 community-based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
About the service
This post is being offered as part of a pilot project in partnership with Bolton CVS. The project aims to offer a learning and experience opportunity to people who are currently not in paid employment, who have not been seeking work within the last 4 weeks and/or are unable to start work within the next 2 weeks. This can include:
• Full time students
• Employment Support Allowance, Incapacity Benefit, Income Support claimants
• Universal Credit claimants who are placed in the work preparation requirement or work-focused interview requirement conditionality groups
• People not in receipt of benefits
• People who are distant from the labour market and need additional support, skills and/or confidence to enable them to move towards employment
• People in receipt of state pensions
The aim of the project is to offer work experience, skills development and build confidence.
This work placement will offer the opportunity to develop skills in customer service and administration
Main Responsibilities:
• Answer the telephone and respond to queries:
o Give information about the BAND service
o Record information for self-referrals
o Record and pass on messages for staff member
• Send information about the service via post or e-mail as required
• Record interactions with existing service users on our database
• Support the administration of group support by:
• Recording attendance
• Booking speakers
• Researching activities and days out as required
• Undertake other general administration duties as required
• Demonstrate a commitment to learning and personal development
• Engage actively in supervision
• Demonstrate a commitment to Co-production approaches and principles
• Comply with Family Action’s Safeguarding policies and procedures
Main Requirements (for details check the job description and person specification):
• An interest in working in an office environment.
• Understanding of mental health and its impact on day to day living
• Good written and oral communication skills
• Good interpersonal skills
• Good organisational skills
• Good IT skills
Benefits:
- up to 6% matched-pension contributions
- flexible working arrangements
- eye care vouchers
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 2nd January 2026 at 11.59pm
Interviews are scheduled to take place on Friday the 9th of January in person, with slots throughout the working day and early/late slots available.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: petra.fehn@family-action.org.uk
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.