Job Title: Young Person Support Worker Job Location: See Contract Accountable to: Line Manager Hours of Work: Job Purpose: 37.5 hours per week plus 1 contracted sleep per week on a flexible rota to include unsociable hours, weekends, bank holidays and sleepovers. To provide support and advice around accommodation, basic life skills, welfare benefits, health and personal issues: all allowing service users to work towards independent living. Key Duties and Responsibilities • Work as part of a team being responsible to your Line Manager for the well-being of service users. • Provide service users with practical assistance, advice, advocacy and support in order that they might develop their skills and work toward maximising their independence. • To hold regular innovative activities by enabling a user led approach to managing the project. • To be proactive in building positive relationship with service users. To help create a “User led” project. • To work in accordance with the objectives of Alabaré, its policy and procedures at all times. Service User/Support: • To work with service users, to carry out assessment using Outcome Star Tool to develop their support needs, plans, and risk assessments. • Work as a key worker for individual residents, following an agreed support plan. To implement and monitor support plans. • To proactively work with all service users to ensure they are made aware of and understand their rights and responsibilities in relation to the scheme. • Work with the service users to develop practical skill development such as budgeting, shopping, cooking, housework, laundry, health and hygiene etc. as detailed in the support plan. • Assist with proactive prevention work with service users who may be in danger of losing their placement. • To be actively involved with statutory and voluntary agencies, colleges, day services, training providers and employers to assist service users as appropriate. • Encourage and support service users in experiencing social and leisure activities and in taking part in their local community. • Assist service users in having the opportunity to voice their views and be involved in the management of service delivery. • Maintain service user confidentiality within the policies and procedures laid down for the service. • Ensure service users are treated with respect and their dignity is maintained at all times. 1 • To maintain appropriate professional boundaries at all times. Administration: • Maintain all necessary records in accordance with service policy. • Maintain administrative records and chronology on Harmonia (Data system), recording appropriate factual information accurately. • Maintain timesheets, expense records and mileage logs in accordance with policies and procedures. • Ensure confidentiality in relation to all service user documentation. Finance: • Assist the service users with their finances in line with their own personal plan and company policy. Property and Equipment Maintenance/Health and Safety: • Work with and support service users and other staff team members to ensure the maintenance of a clean and safe environment for service users, staff and visitors, ensuring all appropriate Health and Safety guidelines are adhered to in accordance with policy • Assisting service users with cleaning tasks as required. • Report maintenance requests in accordance with service policy. • At all times adhere to relevant legislation, good practice and policies and procedures, including Health and Safety, Confidentiality and Equal Opportunities, Anti – discrimination. To work at all times to maintain service policies. • After young person has moved on, within 48 hours, ensure room is prepared for any new arrival. Personal: • Attend regular individual personal support and supervision sessions, and Appraisals. • Attend regular staff team meetings. Attend relevant external meetings as requested by your Line Manager. • Be committed to personal development through training, leading to a relevant level 3 or above qualification in line with the Regulated Qualification Network • Attend training, conferences and workshops as required by Line Manager. • Maintain My Learning Cloud ensuring training is up to date and kept up to date. Other:- • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. 2 The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 3 PERSON SPECIFICATION (YT3) Housing Support Worker Essential: ▪ Experience of working with vulnerable young people. ▪ Educated to level 3 or above. ▪ Experience of working unsupervised and on your own initiative. ▪ Ability to form and maintain professional working relationships with a range of individuals. ▪ Experience of working as part of a team. ▪ Excellent written, verbal and non-verbal communication skills including ability to write reports. ▪ Experience of forming and maintaining appropriate professional boundaries. ▪ Competent IT skills. Ability to record information accurately, objectively and within prescribed timescales. ▪ Be flexible and able to move within houses as necessary. ▪ To currently hold or be committed to personal development through training leading to level 3 or above accreditation. ▪ Hold a current driving licence and have access to a reliable car. Desirable: ▪ Good working knowledge of the welfare benefits system. ▪ Experience and knowledge of key working systems. ▪ Experience of involving service users in improving services. ▪ Experience and knowledge of Health & Safety legislation and related issues. 4
Job Title: Young People Support Worker Job Location: See Contract Accountable to: Line Manager Hours of Work: Will include working unsociable hours, to be part of a flexible rota to include weekends, Bank Holidays and sleepovers. Job Purpose: To provide support and advice around accommodation, basic life skills, welfare benefits, health and personal issues: all allowing service users to work towards independent living. Key Duties and Responsibilities • Work as part of a team being responsible to your Line Manager for the well-being of service users. • Provide service users with practical assistance, advice, advocacy and support in order that they might develop their skills and work toward maximising their independence. • To hold regular innovative activities by enabling a user led approach to managing the project. • To be proactive in building positive relationship with service users. To help create a “User led” project. • To work in accordance with the objectives of Alabaré Christian Care Centres, its policy and procedures at all times. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. Service User/Support: To work with service users, to carry out assessment using Outcome Star Tool to develop their support needs, plans, and risk assessments. Work as a key worker for individual residents, following an agreed support plan. To implement and monitor support plans. To proactively work with all service users to ensure they are made aware of and understand their rights and responsibilities in relation to the scheme. Work with the service users to develop practical skill development such as budgeting, shopping, cooking, housework, laundry, health and hygiene etc. as detailed in the support plan. Assist with proactive prevention work with service users who may be in danger of losing their placement. To be actively involved with statutory and voluntary agencies, colleges, day services, training providers and employers to assist service users as appropriate. Encourage and support service users in experiencing social and leisure activities and in taking part in their local community. Assist service users in having the opportunity to voice their views and be involved in the management of service delivery. • • • • • • • • 1 • • • Maintain service user confidentiality within the policies and procedures laid down for the service. Ensure service users are treated with respect and their dignity is maintained at all times. To maintain appropriate professional boundaries at all times. Administration: • • • • Maintain all necessary records in accordance with service policy. Maintain administrative records and chronology on Harmonia (Data system), recording appropriate factual information accurately. Maintain timesheets, expense records and mileage logs in accordance with policies and procedures. Ensure confidentiality in relation to all service user documentation. Finance: • Assist the service users with their finances in line with their own personal plan and company policy. Property and Equipment Maintenance/Health and Safety: • • • • • Work with and support service users and other staff team members to ensure the maintenance of a clean and safe environment for service users, staff and visitors, ensuring all appropriate Health and Safety guidelines are adhered to in accordance with policy. Assisting service users with cleaning tasks as required. Report maintenance requests in accordance with service policy. At all times adhere to relevant legislation, good practice and policies and procedures, including Health and Safety, Confidentiality and Equal Opportunities, Anti –discrimination. To work at all times to maintain service policies. After young person has moved on, within 48 hours, ensure room is prepared for any new arrival. Personal: • • • • • individual personal support and supervision sessions, and Attend regular Appraisals. Attend regular staff team meetings. Attend relevant external meetings as requested by your Line Manager. Be committed to personal development through training, leading to a relevant level 3 or above qualification in line with the Regulated Qualification Network Attend training, conferences and workshops as required by Line Manager. Maintain My Learning Cloud ensuring training is up to date and kept up to date. Other:- • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. 2 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7 3 PERSON SPECIFICATION (YT3) Housing Support Worker Essential: ▪ Experience of working with vulnerable young people ▪ Educated to level 3 or above ▪ Experience of working unsupervised and on your own initiative. ▪ Ability to form and maintain professional working relationships with a range of individuals. ▪ Experience of working as part of a team ▪ Excellent written, verbal and non-verbal communication skills including ability to write reports ▪ Experience of forming and maintaining appropriate professional boundaries ▪ Competent IT skills. Ability to record information accurately, objectively and within prescribed timescales ▪ To be able to cover on a flexible rota to include evenings, weekends, Bank Holidays, waking nights and sleep-ins. ▪ Be flexible and able to move within houses as necessary ▪ To currently hold or be committed to personal development through training leading to level 3 or above accreditation ▪ Hold a current driving licence and have access to a reliable car Desirable: ▪ Good working knowledge of the welfare benefits system ▪ Experience and knowledge of key working systems ▪ Experience of involving service users in improving services ▪ Experience and knowledge of Health & Safety legislation and related issues. 4
Alabare
Across Wiltshire, with offices in Salisbury and North Wiltshire
Full-time
Job Title: Assistant Recovery Navigator Salary: Grade D Organisation: Alabaré Location: Across Wiltshire, with offices in Salisbury and North Wiltshire Reporting to: Senior Recovery Navigator Job Summary: As an Assistant Recovery Navigator, you will be gaining practical experience in providing direct, person-centred support to individuals in Wiltshire experiencing moderate to serious mental health needs. Reporting to the Senior Recovery Navigator, you will learn to work collaboratively within an integrated partnership that includes Alabaré, Second Step, Missing Link, Nilaari, and NHS partners. Your key focus will be on developing the skills to empower individuals to connect with their communities, build their resilience, and achieve improved wellbeing through supported support and learning about effective navigation of available resources. Operating under guidance within a Psychologically, Adversity, and Trauma-Informed framework, you will learn to build trusting relationships with individuals, work alongside them to contribute to recovery-focused support plans, and understand how to advocate for their needs within the wider health and social care system. This role requires a proactive, compassionate individual with good communication skills and a willingness to learn, a commitment to the principles of recovery and inclusion, and the ability to work flexibly under supervision. Key Responsibilities: Learning and Development: • Dedicate one day per week to off-the-job learning and development activities as required by the Training programme. • Work closely with a designated mentor within Alabaré and the apprenticeship training provider. • Actively participate in all learning activities, assessments, and reviews related to the apprenticeship. • Take responsibility for own learning and development, seeking out opportunities to expand knowledge and skills. APRIL 2025 1 Supported Support & Coordination (Under Supervision): • Learn to contribute to a positive and supportive team environment, working collaboratively with colleagues. • Participate in team meetings, handovers, and other team-based activities under the guidance of the Senior Recovery Navigator. • Learn to provide peer support and share knowledge with other team members as skills develop. • Under supervision, learn to triage referrals and participate in support conversations to ascertain the best support route/service for the individual; completing relevant paperwork on electronic systems and carrying out follow-up calls. • Under supervision, learn to contribute to case management and co- ordinate support for a caseload of individuals, referring and liaising with professionals and agencies as directed by the Senior Recovery Navigator. • Learn to work as part of an integrated partnership to provide a joined-up offer to individuals accessing the service, observing and participating in liaison with other agencies. • Under guidance, learn about working alongside AWP, PCLS, and other professionals to identify appropriate pathways of support. • Learn to maintain hope and optimism for people seeking support, observing recovery-focused practice. • Learn to ensure the service is delivered in a warm and welcoming way, observing and assisting in building trusting relationships with individuals. • Learn about working in an inclusive, equitable, culturally sensitive way, observing good practice and understanding relevant issues. • With guidance, learn about using lived experience (where appropriate) to positively support individuals' recovery. Risk Management & Safeguarding (Under Supervision): • Learn to identify and contribute to the assessment of risk, working in a safe manner and escalating concerns to the Senior Recovery Navigator. • Participate in safeguarding training and learn about Alabaré’s safeguarding policies and procedures. • Understand the principles of a ‘Think Family’ approach under supervision. Administration & Compliance (With Support): • Learn to ensure up-to-date and clear record keeping in line with policies, with guidance and support. • Contribute to the quality and accuracy of data entry and record-keeping within the team, following instructions from the Senior Recovery Navigator. • Carry out tasks as directed, adhering to Alabaré’s policies, procedures, values, code of conduct, and current legislation, learning about recovery- orientated, psychologically and trauma-informed, equalities-based approaches. APRIL 2025 2 • Provide information and data as requested, under guidance. Communication & Collaboration (As Part of Learning): • Attend and contribute to daily handovers and Multi-Disciplinary Discussions as part of learning and development. • Participate in supervision, formulation, and reflective practice spaces as part of the apprenticeship. • Learn to collaborate with other team members (internal and external) to understand teamwork and communication. Service Development & Improvement (Through Observation and Contribution): • Learn about promoting and facilitating individual involvement and inclusion within the service and the community. • Contribute to project work and development initiatives as directed and appropriate for learning. • Provide information to assist the Senior Recovery Navigator and Locality Manager in monitoring and evaluating the service. • Learn about the development of Community Mental Health Services. Personal Wellbeing & Professional Development: • Engage with Alabaré’s internal wellbeing at work process and discuss learning and development needs with the mentor and supervisor. • Demonstrate a willingness to learn and develop self-awareness and reflective practice. Other Duties: • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. APRIL 2025 3 The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD APRIL 2025 4 PERSONAL SPECIFICATION Essential Desirable Skills Knowledge Experience ▪ ▪ Numeracy and literacy to GCSE level/NVQ 2 or equivalent IT skills including ability to produce various documents in Word, and use of email and internet. ▪ Knowledge of support needs of people with mental health needs. ▪ Knowledge of equal opportunities issues ▪ Knowledge of health and safety issues, especially those relevant to mental health ▪ Experience of working with a number of individuals with competing needs and priorities ▪ A recognised qualification in a relevant field (for example DipSW, RMN, CPN) ▪ Psychologically informed practice ▪ Proven knowledge of welfare benefits ▪ Proven knowledge of the social care sector ▪ Knowledge of working with people with drug and alcohol, learning disabilities or complex needs ▪ Experience of mental health issues and/or services, either as a user, carer or supporter. ▪ experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions) Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD APRIL 2025 5
Job Title: Senior Service Manager Alabaré Homes for Veterans Bristol/Gloucester Job Location: Hybrid/Bristol/Gloucester Accountable to: Head of Veteran Services Hours of Work: This is a full time, 37.5 hours per week post to include some evening and weekend working, hours to be worked flexibly to meet the needs of the service. JOB ROLE SUMMARY: The Senior Service Manager is responsible for ensuring that the highest standards of service quality, performance, and improvements are achieved. To support the Head of Service in the implementation and delivery of service monitoring and development through ensuring that accurate data is recorded. To provide excellent leadership of the teams within their area of responsibility through embodying the values of the organisation. To provide a high level of experience and understanding of provision of services to veterans within the areas of Bristol and Gloucester. OUTLINE RESPONSIBILITES Service Delivery • Provide planning, leadership and direction, meeting contractual, statutory and organisational quality standards. • To coordinate, oversee and maximise the occupancy of the service. • Develop and maintain a housing related support service for all service users in the area, based on the identified needs and individual aspirations of the service users. • To keep abreast of relevant legislation in relation to homelessness, housing, and the Equalities Act. • To ensure management of referrals is fast and transparent, in line with our processes and to maintain a waiting list which will reduce the void times. • Leading, managing, and motivating a team to provide support. • Aligning your team with the current vision of the charity and our values. • To promote opportunities for clients to participate in shaping the delivery and development of our services in Bristol and Gloucester. • Health and Safety • Ensure the service remains safe for all residents, staff and visitors and adheres to our Health & Safety processes and procedures. 1 • Responsibility for Health & Safety requirements in the service, maintaining audits and risk assessments. • On a day-to-day basis to oversee the performance of the services, acting as the main point of contact for the team. • To produce verbal/written reports as directed by the Head of service. Finance • Assume personal responsibility for income and expenditure for your services. Regularly reviewing • Work with the Head of Veteran services and Finance Department towards meeting the annual budget expectations. Staff Management • Manage a team of staff to include responsibility for recruitment, induction, appraisal, supervision, training and development. • To ensure that staff comply with all statutory and training requirements. • To manage performance of individuals and the team as a whole in line with agreed performance measures and targets. Deal with issues of poor performance and conduct. • Empowering your team to use a strength based and trauma informed approach when engaging with and supporting service users. • Lead the staff team to provide expert support for Veterans in housing need, and the issues that are associated with that. • Build effective and motivated staff and volunteer teams, promoting a culture of continuous improvement. • To identify areas of training need and via the development team co-ordinate in house training for the team or signpost staff to appropriate providers. • To chair meetings, ensure minutes are taken and disseminated and that there is regular attendance from all staff. Quality Assurance • Ensure that support is delivered in accordance with the Local Authority contract and that the service meets the Quality Assurance requirements • To ensure the service is run in accordance with all relevant legislative requirements and policies. Future Developments • To promote the service in the locality and look for ways to enhance the service. On Call • The Senior Service manager will be expected to take part in an On-call rota providing out of hours support to service users. Additional payments are made for being on-call. Other: - • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. 2 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care Guidelines. • To adhere to the list of general duties contained within the staff handbook. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 3 Person Specification Requirement Education and Experience: Essential/Desirable 1. Educated to A level standard or equivalent Essential 2. Demonstrable experience of working within a Supported Housing environment and proven track record in the delivery of operational housing services. 3. Demonstrable experience of managing staff and to set/monitor measurable performance objectives. 4. Experience of managing rent and arrears recovery processes. 5. Experience of developing and sustaining productive inter- agency working for the benefit of our clients. 6. Knowledge of current supported housing issues and legislation 7. Proficiency in recording financial and management information. 8. Experience of managing excluded licence agreements. 9. Demonstrable ability of change management. 10. Commitment to equality and diversity, identifying service strategies to deliver equitable and fair services for users and employees, challenging discriminatory practices and actively managing and promoting diversity. 11. Demonstrable ability to analyse a wide range of information to plan for future housing trends. 12. Excellent communication, negotiation, consultation and influencing skills tailored to meet the needs of a wide range of audiences and stakeholders. 13. Ability to build sound and productive working relationships with colleagues, partners and staff groups in a credible 4 Essential Essential Desirable Essential Essential Essential Desirable Essential Essential Desirable Essential way. Essential 14. Ability to demonstrate the excellent attention to detail Essential required in the post particularly of Health and Safety and maintenance management. 15. Demonstrate an understanding of engaging and working with vulnerable people who may have a wide range of complex issues 17. You will need to be IT literate with excellent verbal and written skills 18. Own car and driving licence Essential Essential Essential Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 5
Job Title: Peer Support Worker Salary: Grade D Location: Elm House Reporting to: Service Manager Hours: See Contract for full details Job Summary: Alabaré, as a key partner within the Mental Health and Wellbeing Partnership (a collaboration of voluntary organisations including Second Step, Missing Link, and Nilaari), is seeking compassionate and dedicated Peer Support Workers to join our Crisis House provision. The complimentary skills, knowledge, experience, and connections of the MHWP ensure the development and delivery of excellent, accessible, person-centred, and integrated mental health services tailored to the diverse needs of communities in Bath & North East Somerset (B&NES), Swindon, and Wiltshire (BSW). The values of the MHWP are: focusing on recovery, valuing equity & integrity, doing what works, sharing learning, and leading change and transformation. As a Peer Support Worker, you will be an integral part of a supportive team, utilising your own lived experience of mental health challenges and recovery to offer hope, understanding, and build meaningful connections with our Guests. You will empower Guests to develop their skills and agency through collaborative care and safety planning. This vital role involves working with individuals (Guests) experiencing a mental health crisis, providing short-term support (typically 7-10 days) within a comfortable, homely environment. Peer support workers deliver trauma-informed care, promote stability, and facilitate effective onward planning, thereby preventing unnecessary admissions to mental health inpatient settings. Key Responsibilities: Direct Support to Guests: • Establish and maintain a professional and engaging manner, demonstrating excellent communication skills. • Deliver the highest possible standards of support to Guests in accordance with Alabaré's policies and procedures. APRIL 2025 1 • Utilise your lived experience of recovery skilfully and tactfully to build trusting, safe relationships with Guests. • Work with individuals to build trusting relationships and collaboratively develop and review person-centred support plans that focus on their goals and hopes, using evidence-based interventions. • Work in an inclusive, equitable, culturally-sensitive way for all service users, challenging stigma and discrimination, advocating for the person if appropriate, and ensuring up-to-date community knowledge. This includes working with a range of needs, e.g., from young people to older people, LGBTQ+ service users, disabled people, and people with a range of backgrounds and ethnicities, aiming to foster a sense of belonging. • Maintain hope and optimism for guests, holding high aspirations for peoples recovery. • Use lived experience (where appropriate) to positively support the individual’s recovery. • Support Guests to attend routine health care appointments. • Facilitate access to other service providers, agencies, or initiatives to support the achievement of recovery-based goals (e.g., benefits, housing, welfare rights, employment). • Link Guests with relevant community resources and promote mental health awareness to counter exclusion. • Support Guests in developing coping mechanisms and self-management strategies. Operational Duties: • Assist with the responsibility for the Health & Safety of the building, yourself, co-workers, and Guests. This includes identifying and reporting risks, including Health & Safety concerns, and completing appropriate paperwork. • Ensure GDPR compliance at all times when handling Guest information. • Maintain accurate and up-to-date records of support provided in accordance with organisational guidelines. • Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions. • Professional Development and Wellbeing: APRIL 2025 2 • Participate actively in regular supervision and appraisals with your manager, identifying personal development and training needs. • Undertake required training to promote the development of skills and knowledge relevant to the role. • Maintain self-awareness and reflect on your own mental health and recovery journey, role-modelling wellbeing, congruence, and personal growth. • Engage with Alabaré's internal wellbeing at work processes as required, participating in open and honest discussions about your needs and wellbeing. Other Duties: • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD APRIL 2025 3 Person Specification Experience Personal experience and understanding of living with and managing mental health issues or supporting someone in emotional distress, including understanding the barriers to meaningful living. Experience of working with people with mental health problems in a paid or voluntary capacity. Knowledge and Understanding: A strong understanding of the needs of people experiencing mental health problems. Broad knowledge and awareness of current mental health practice and trauma-informed approaches. Understanding of substance misuse and self-harm. Awareness of the principles of recovery and co-production in mental health services. Understanding of and commitment to Equal Opportunities and the Equalities Act and working in an inclusive and equitable way. Up-to-date community knowledge relevant to supporting individuals in mental health crisis. Skills and Ability to work in a strengths-based way, empowering service users, Abilities building resilience and managing difficult situations. Skilful in building and managing positive and professional relationships with Guests and colleagues. Ability to remain calm and think clearly in challenging or crisis situations. Ability to work effectively in partnership with other professionals and agencies. Good communication skills, both oral and written, including the ability to document information clearly and concisely. Ability to manage and prioritise own workload effectively. Information Technology skills, including proficiency in Windows-based word processing and email. Personal Ability to work effectively as part of a team. APRIL 2025 4 Attributes Strong commitment to service user and carer involvement and co- production in the delivery of services. Demonstrates empathy, compassion, and a genuine desire to support individuals in their recovery journey. Commitment to maintaining confidentiality and professional boundaries. Self-aware and reflective with a commitment to personal and professional development. Ability to uphold the Mental Health and Wellbeing Partnership values of focusing on recovery, valuing equity & integrity, doing what works, sharing learning, and leading change and transformation. Desirable Requirements: Experience Specific experience of working within a crisis house or similar short- term support setting. Experience of facilitating groups or peer support initiatives. Experience of working with individuals with complex needs. Knowledge Knowledge of relevant legislation and local resources related to and mental health, housing and welfare. Understanding Understanding of different therapeutic approaches. Skills and Experience in developing and delivering basic skills-based workshops Abilities or activities. Ability to advocate effectively on behalf of service users. Basic first aid skills. Other Requirements: Willingness to work flexibly, which may include evenings, weekends, and bank holidays (if applicable to the shift pattern). Commitment to upholding Alabaré's safeguarding policies and procedures. APRIL 2025 5
Job Title: Service Manager – Crisis House Job Location: Hope House, Chippenham Reporting to: Head of Mental Health Services Hours of Work: 37.5 hours per week, to be worked flexibly including evening, weekend and Bank Holidays, Sleep ins and be part of the on-call rota. Main Purpose:- • To take responsibility for the day-to-day management responsibility of Crisis House Provision by facilitating high quality, person-centred services with a focus on integration with wider system partners. • Working with all key stakeholders to ensure that service users receive support appropriate to their individual needs. • Ensure optimal data capture is recorded through our in-house IT system. To support more detailed analysis and use for compilation of regular reporting to the ICB and other funders and the future development of the service, as well as capturing statistics. Impact on wider system partners including reduction of inpatient bed usage and responsiveness to building pathways with emergency services and 136 suite • Support the development of the Crisis House offer over the period of the contract • Service delivery:- • To be responsible for developing the Crisis House service with the support of the Head of Mental Health Services • To include research, business planning and reporting to funding bodies. • To feed into a wider system of Mental Health Urgent and Crisis provision across BSW. • Organisation, planning and scheduling of staff duties. • Direct supervision and assisting staff in the assessment, planning, implementation and evaluation of care and support using person-centred, trauma informed approaches. • To liaise with Managers and other professionals to identify the changing needs of Service Users and to support access to appropriate services as required. • To assess suitability of service users using the established safety conversations and referral pathways, ensuring equal opportunities. • To create an environment for guests to be supported safely and are given the opportunity to make sense of their experiences, building on agency, skills and resilience. • To ensure effective risk assessments/safety plans and support plans are in place for service users. • To respond flexibly to emergencies, this may involve arranging appropriate assistance or attending to problems out of hours. • Working with self-defined crisis is a learning process for all involved, this requires an honest and transparent approach to service delivery. • To work together with other agencies in the pursuit of building a sustainable model of integrated approaches to management of crisis. 1 | P a g e Finance:- • To play an active role in setting budgets, writing of business plans, and taking a lead on tenders or bids that are appropriate. • Supporting the implementation and maintenance of financial income and expenditure operating within a set budget. Staff Management:- • Manage teams of staff, including responsibility for recruitment, induction, supervision, appraisal, training and development. To ensure that staff comply with all mandatory and service appropriate training requirements. • To oversee the implementation of staffing rota ensuring a safe staffing level for the service the service • To ensure all staff have a current training plan in line with company policy; that all new staff are inducted to the company induction procedure and statutory training requirements met. • To ensure that your team are providing the appropriate information, advice and guidance to service users, or support in accessing the appropriate services to do so, on matters relating to finance, good housekeeping, health, neighbours, safety, security and daily activities and ensure that this is done in a way that respects dignity, privacy and choice. • To ensure that your team are supporting service users in accessing local services and resources in the community in order to develop independence and fulfilment in all aspects of life. Quality Assurance:- • To achieve agreed standards of service delivery in compliance with funders expectations/ • To produce a monthly report on the service, collecting relevant statistical information to monitor key performance indicators outlined by funding bodies. • To ensure co-production through STAR groups (shaping, Teaching and Responding) is a feature of the service development, recruitment of staff and the planning of care and support. • To develop and review operational policies and procedures of the service, ensuring compliance with all regulatory requirements. Health and Safety:- • Working with the Compliance Department to be responsible for the health and safety of Alabaré mental health services. • To comply with Alabaré policy and procedures as indicated in the staff and centre handbooks and other Alabaré literature. To ensure that your staff are also familiar and working within Alabaré policies and procedure. • To be responsible for ensuring that risk assessments are carried out on service users, staff and the environment, that they are appropriately stored and made available to anyone who may be impacted. • To ensure policies are implemented and staff trained in recognising signs and symptoms of all forms of abuse, as well as trained in procedures relating to responsibilities and actions with regards to safeguarding adults and children. Personal Development:- • Maintain own learning and continue to remain up to date with current legislation, national guidance and best practice principles. • Undertake Reflective Practice in line with PAT principles. 2 | P a g e Other:- • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025- 30. • To be committed to safeguarding children, young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 3 | P a g e PERSON SPECIFICATION Service Manager Essential • Registered health practitioner to degree level or equivalent e.g. Occupational Therapist, Social Worker or Mental Health nurse. Evidenced through CPD. • Management experience • To recognise recovery is a struggle, and a learning process within that struggle, but that it is important to hold the hope for people and remain optimistic • This is a radically different approach and requires all involved to challenge and question preconceived ideas and approaches (breaking down barriers) • Listening and compassion when supporting people in crisis • Demonstrable experience and knowledge of safeguarding policy and procedures around recognition of signs and symptoms of all forms of abuse, • The ability to support implementation of appropriate processes relating to safeguarding of adults and children. • Evidence of effective risk management and person focused crisis support skills • Broad clinical and multi-agency knowledge in partnership working. • Ability to work unsupervised and optimise own time. • Ability to remain calm and deal with ad hoc crisis situations. • To be tenacious when it comes to problem solving. • Budgetary and administrative skills • • Excellent communication and organisational ability • Evidence of, and ability to, actively research the potential to improve quality standards, IT literate seeking new ideas and methods to improve the service. • Understanding of support and person centred planning. • Ability to be flexible to meet needs of the service. Ability to work under pressure and meet deadlines • Hold current driving licence with access to a vehicle 4 | P a g e
Job Title: Young Person Support Worker Job Location: See Contract Accountable to: Line Manager Hours of Work: See contract for full details Job Purpose: To provide support and advice around accommodation, basic life skills, welfare benefits, health and personal issues: all allowing service users to work towards independent living. Key Duties and Responsibilities • Work as part of a team being responsible to your Line Manager for the well-being of service users. • Provide service users with practical assistance, advice, advocacy and support in order that they might develop their skills and work toward maximising their independence. • To hold regular innovative activities by enabling a user led approach to managing the project. • To be proactive in building positive relationship with service users. To help create a “User led” project. • To work in accordance with the objectives of Alabaré, its policy and procedures at all times. Service User/Support: • To work with service users, to carry out assessment using Outcome Star Tool to develop their support needs, plans, and risk assessments. • Work as a key worker for individual residents, following an agreed support plan. To implement and monitor support plans. • To proactively work with all service users to ensure they are made aware of and understand their rights and responsibilities in relation to the scheme. • Work with the service users to develop practical skill development such as budgeting, shopping, cooking, housework, laundry, health and hygiene etc. as detailed in the support plan. • Assist with proactive prevention work with service users who may be in danger of losing their placement. • To be actively involved with statutory and voluntary agencies, colleges, day services, training providers and employers to assist service users as appropriate. • Encourage and support service users in experiencing social and leisure activities and in taking part in their local community. • Assist service users in having the opportunity to voice their views and be involved in the management of service delivery. • Maintain service user confidentiality within the policies and procedures laid down for the service. • Ensure service users are treated with respect and their dignity is maintained at all times. • To maintain appropriate professional boundaries at all times. 1 Administration: • Maintain all necessary records in accordance with service policy. • Maintain administrative records and chronology on Harmonia (Data system), recording appropriate factual information accurately. • Maintain timesheets, expense records and mileage logs in accordance with policies and procedures. • Ensure confidentiality in relation to all service user documentation. Finance: • Assist the service users with their finances in line with their own personal plan and company policy. Property and Equipment Maintenance/Health and Safety: • Work with and support service users and other staff team members to ensure the maintenance of a clean and safe environment for service users, staff and visitors, ensuring all appropriate Health and Safety guidelines are adhered to in accordance with policy • Assisting service users with cleaning tasks as required. • Report maintenance requests in accordance with service policy. • At all times adhere to relevant legislation, good practice and policies and procedures, including Health and Safety, Confidentiality and Equal Opportunities, Anti – discrimination. To work at all times to maintain service policies. • After young person has moved on, within 48 hours, ensure room is prepared for any new arrival. Personal: • Attend regular individual personal support and supervision sessions, and Appraisals. • Attend regular staff team meetings. Attend relevant external meetings as requested by your Line Manager. • Be committed to personal development through training, leading to a relevant level 3 or above qualification in line with the Regulated Qualification Network • Attend training, conferences and workshops as required by Line Manager. • Maintain My Learning Cloud ensuring training is up to date and kept up to date. Other:- • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. 2 The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD PERSON SPECIFICATION (YT3) Housing Support Worker 3 Essential: ▪ Experience of working with vulnerable young people. ▪ Educated to level 3 or above. ▪ Experience of working unsupervised and on your own initiative. ▪ Ability to form and maintain professional working relationships with a range of individuals. ▪ Experience of working as part of a team. ▪ Excellent written, verbal and non-verbal communication skills including ability to write reports. ▪ Experience of forming and maintaining appropriate professional boundaries. ▪ Competent IT skills. Ability to record information accurately, objectively and within prescribed timescales. ▪ Be flexible and able to move within houses as necessary. ▪ To currently hold or be committed to personal development through training leading to level 3 or above accreditation. ▪ Hold a current driving licence and have access to a reliable car. Desirable: ▪ Good working knowledge of the welfare benefits system. ▪ Experience and knowledge of key working systems. ▪ Experience of involving service users in improving services. ▪ Experience and knowledge of Health & Safety legislation and related issues. 4
Alabare
24,765 per year (pro rata)
Wiltshire, with offices in Salisbury and North Wiltshire
Full-time
Job Title: Service Administrator Salary: Grade D - £24,765 Rising to £25,116 Organisation: Alabaré Location: Wiltshire, with offices in Salisbury and North Wiltshire Reporting to: Locality Manager Job Summary: Alabaré is seeking a highly motivated and flexible Service Administrator to support the Access Community Mental Health Service. This role is integral to the multi- disciplinary team, providing crucial administrative support and fostering strong relationships with partner organisations, including AWP and the wider third sector. The Role: The Service Administrator will support relationships within the multi-disciplinary team, working from offices embedded in the local community and networking with partners. The role involves providing comprehensive administrative support to the Access Team, working closely with the Locality Manager. The post holder will be expected to work without direct supervision, manage their own workload, maintain diaries, arrange meetings, take formal minutes, and keep accurate records using the most up-to-date templates. They will work with partners and colleagues to ensure the provision of a trauma-informed and culturally inclusive service, supporting all communities in the locality, particularly those experiencing the greatest inequalities. We welcome applications from people who have experience of living with mental health challenges, using mental health services or caring for people with mental health challenges. Key Responsibilities: Administrative Support: • Provide efficient and effective administrative support to the multi-disciplinary team and the Locality Manager, ensuring the smooth day-to-day running of the service. • Be highly motivated, flexible, and multi-skilled with excellent organisational skills, working to high standards. APRIL 2025 1 • Manage the input of personal details from people and uploading them onto the electronic client record system (Rio/Inform) accurately and in a timely manner. • Meet deadlines, collate data, and maintain standards relating to administrative processes, producing accurate reports, correspondence, and documentation to specified regular deadlines. • Work effectively within a team and share work where appropriate, maintaining effective communication within the team. Partnership and Collaboration: • Build and maintain strong working relationships with a broad range of internal and external stakeholders, including AWP, to develop partner engagement and understanding of the service. • Support the Locality Manager in the day-to-day running of the service, contributing to the wider BSW services. • Work with partners and colleagues to ensure the provision of a trauma- informed and culturally inclusive service, supporting all communities in the locality, particularly those experiencing the greatest inequalities. Meetings and Documentation: • Set up and coordinate multi-team discussions/shared caseload meetings and lead on all administrative aspects relating to the service, including diary management, arranging meetings, and coordinating action logs. • Minute multi-team discussions/shared caseload meetings, ensuring minutes are prepared for approval. • Review recommendations for those to be brought into a shared caseload discussion and identify gaps in information for lead professionals to address prior to discussion. • Maintain necessary documentation to ensure the smooth running of the service, ensuring governance and confidentiality guidelines and requirements are fully adhered to, processing all communications appropriately. • Assist with the compilation of reports and presentations relevant to the work of the service. Service Delivery and Development: • Collect feedback from partners and organisations to support the continued evolution of the model of delivery. • Maintain a live Directory of Services with key contacts to ensure appropriate support can be accessed in a timely manner. APRIL 2025 2 • Support the reporting of key performance indicators for the service, in conjunction with the Partnership Administrator. Communication: • Listen, question, and challenge positively, and encourage others to do so. • Ensure that all communication with clients, family, friends, carers, and supporters is made in a supportive and empathetic way, in line with Alabaré’s values. • Receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly, ensuring appropriate action is taken with high-priority items. • Demonstrate excellent communication skills, both written and verbal, with a wide range of people, including the ability to communicate using tact and persuasive skills where required. • Exchange verbal and written information with clients, staff, and carers relating to appointments, admissions, and meetings. • Support the planning and facilitation of stakeholder activities (e.g., workshops, forums, networking events). • Support the sharing of results and celebrating success. • Seek and take opportunities to promote the service, attend forums, and build networks with other VCSE providers. Client / Service User Care: • Build understanding of population health, improving health outcomes and social wellbeing throughout work undertaken to aid informed decisions • Champion co-production with expert clients, carers and the public in progressing the development of the service approach within the integrating health and social care system. Organisation and Planning: • Support the Locality Manager to communicate planned service information fully with relevant stakeholders and ensure that agreed timetables and deadlines are met • Collate and support accurate and timely reporting of progress with the provision of performance against targets for the agreed key performance indicators, providing data and outcomes oversight and measures for improvement under direction of the locality manager • Keep accurate logs of risks and issues ensuring mitigating actions are agreed with stakeholders and implemented accordingly APRIL 2025 3 • Appropriately escalate issues affecting service delivery to the Locality Manager. • Provide project management support for specific projects requested by the Locality Manager Other Duties: • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD APRIL 2025 4 PERSON SPECIFICATION Essential Desirable ▪ Experience of using a client/care records system, e.g. RiO ▪ Use of database systems ▪ Experience of working in the voluntary / health sector Skills ▪ Numeracy and literacy to GCSE level/NVQ 2 or equivalent ▪ Working knowledge of Microsoft Office systems and have the ability to create Word and Excel and Outlook documents for emails, letters, reports, spreadsheets, graphs ▪ Proven administrative skills, including ability to deal with multiple tasks and deadlines ▪ Ability to take and present accurate minutes ▪ Be able to communicate effectively at all levels ▪ Strong customer care skills ▪ Flexible and able to adapt to change ▪ Understanding of office health and safety regulations ▪ Demonstrable understanding of the principles of confidentiality ▪ Understanding of cash Knowledge Experience handling/financial record keeping ▪ Proven experience of working on own initiative and as part of a team ▪ Proven experience of providing administration support in a team environment ▪ Experience of setting up filing and other office systems Values ▪ Commitment to diversity and equal opportunities at work ▪ Ability and motivation to work with a Recovery focused approach ▪ Demonstrates a non-judgemental approach to issues of mental wellbeing APRIL 2025 5
Alabare
Salisbury but covering approx. 10-mile radius of Salisbury & Amesbury
Full-time
Job title: Home and Community House Leader Reporting to: Senior Service Manager Based in: Salisbury but covering approx. 10-mile radius of Salisbury & Amesbury Hours of work: 37.5hrs per week. Flexible working hours to meet the requirements of the service to include some unsociable hours including evenings, weekends, bank holidays, sleep ins and being part of the On-Call rota. Job Summary: To lead a team of Care/Support staff enabling adults with a learning disability to lead fulfilling and independent lives. The position calls for a flexible approach developing innovative and effective practice, relating to team building, client involvement, key working and outcome monitoring. To provide supervision to own team as allocated by Senior Service Manager and co- ordination of the Home & Community Service ensuring the service is compliant with the requirements of the local authority commissioners and CQC regulations. Ensuring the service is ready for CQC inspection, local authority service review and Alabaré internal audit processes. Objectives: We provide a personalised service which is tailored to meet the individual needs of the client. Our support workers are fully trained to work with people with Learning Disabilities, Autism and Mental Health. We work with clients to reduce social barriers to enable them to live fulfilling lives and achieve their personal goals and aspirations. Key Performance Areas: • To take responsibility for ensuring the daily duties of the home are carried out, in line with the clients support needs and requirements of the house. • To support key-working staff and to be active in the planning and implementation of care and support in line with their Local Authority Care Assessment of Needs. • To keep local authority up to date with any changes to an individual’s care/support needs. • To attend client reviews of care/support. • To carry out staff competency assessments in relations to specific areas of administration of medication and finances. • Support senior service manager/Head of Service with any information that maybe required to complete investigations. • To ensure that the service under your own area of responsibility is compliant, meets CQC regulations, local authority requirements and organisation audits. 20/02/19 • To ensure the highest possible standard of support is delivered to clients in accordance with the policies and procedures of Alabaré, promoting and supporting choice, independence and self-determination. • Observe and comply with Alabaré policies and procedures for Health & Safety, Risk Assessments, Equal opportunities, Diversity & Equality, Customer Care and Service User involvement and participation. • To ensure Alabaré complies with any codes of practice and other legal requirements. • To ensure the safeguarding procedures are followed, all staff understand their responsibilities in accordance with the safeguarding process. • To assist the Staffing Coordinator in identifying and supporting staff training and the development of support staff. • Work with your manager to ensure the set rota meets clients support needs set out by the local authority, support staff with cover rota working at least one month ahead at all times. • Complete weekly checks to ensure the service is compliant meeting deadlines set by your line manager. • To promote Alabaré within your local area and network with Social Workers, health workers, relevant organisations and others in the marketing of Alabaré events and fundraising opportunities. • To work both independently and within a team of support staff, volunteers and residents to co-ordinate all aspects of the Home & Community Service, ensuring that services are delivered in a manner that seeks to both empower and promote personal independence in accordance with Alabaré aims and objectives. • To work on own initiative in a self-motivated manner to deliver an excellent service for Alabaré. • To support staff to ensure all client paperwork is relevant and reviewed as required by local authority and internally. • Ensure the service is meeting the individuals care and support needs enabling the clients to achieve their outcomes and goals. Responsibilities: • To undertake direct line management of support staff including Induction, probation, supervision, appraisal, sickness, absence, overtime, competencies and leave ensuring staffing costs are contained within budget as well as managing the individuals houses rota with regards to inputting and adjusting when needed. • To manage own calendar with flexibility to meet the needs of the service. • To participate in training as appropriate to maintain an awareness of current developments and best practice. • Participate with regular supervision to assess performance and identify relevant training needs. Participate in training in accordance with Alabaré staff development policy. • To participate in team meeting and team building events as arranged by the Project Senior service manager and Head of Service 20/02/19 • To be able to conduct yourself in a professional manner ensuring Alabaré values are displayed to all Alabaré staff and management. • To ensure all external reporting requirements are recorded accurately and completed within appropriate time scales. • To work closely with the management team to ensure that the performance targets are met. • To work together with colleagues and key organisations in a respectful and courteous manner. • To undertake other duties consistent with the responsibilities of the post as defined by your Line Manager and the organisation. Other • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive manner on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The Job Description also forms the basis at annual discussion of the Company’s Appraisal Programme. Staff Member’s Name: ____________________________________________ Staff Member’s Signature: ____________________________________________ Date: ________________ Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 20/02/19 PERSON SPECIFICATION Home and Community House Leader ESSENTIAL QUALITIES • Understanding the needs of Adults with a Learning Disability, Mental Health and Autism. • Good Standard of English language. Literacy and numeracy skills • Appropriate qualification in Health & Social Care QCF level 4 or willing to work towards IT Experience • Understanding of Health & Safety • Willing to embrace the charities Values and promote them within the service • • Understanding of support & Risk Management plans • Working in accordance of Person Centred Support • Understanding of Safeguarding procedures • Ability to prioritise work load and meet deadlines • Ability to compile a rota to meet client needs and staff requirements • Ability to work flexibly to meet the needs of the service to include being part of the On Call rota • Experience of effective supervision ability to support and develop the team • Ability to self-motivate and work professionally • Ability to work under pressure • Ability to cope in an emergency situation and act upon such when required. DESIRABLE QUALITIES • Knowledge of CQC • Basic knowledge of the Health and Social Care Act • Car Driver and use of own car • Understanding of social care legislation 20/02/19
Job Title: Senior Peer Support Worker Location: Riverside Sanctuary, Salisbury. Hours: Grade: 30 hours per week G Reporting to: Service Manager Job Summary: We are looking for Senior Peer Support Workers to join the team, this is part of a new Mental Heath framework that will sit alongside and compliment those provided by primary and secondary care. The role has been developed for people with lived experience who can build relationships and help service users work towards their recovery pathway. The Senior Peer Support Worker will work as part of a team that provides initial introductions with people in a community setting, focusing on the direct needs of the individuals ensuring a collabrative approach to meet the needs of the service user and their identified goals. Operational Duties: • You will be self-aware and reflective in managing your own mental health and recovery, role modelling wellbeing, authenticity and personal growth. • To engage with our internal wellbeing at work process, having honest discussions around your needs and your wellbeing • To utilise your lived experience of recovery skilfully and tactfully to enhance trusting, safe relationships with people using the service • You will be professional and engaging in your manner, with excellent communication skills and you will have experience of building strong partnerships and external relationships. • To ensure the highest possible standards of support are delivered to service users in accorande with the policies and procedures of Alabare. • To be the first point of contact for visitors and callers who may/will require assistance/assessment to access the service. • To support in collecting data used for key performance indicators (KPI) and to support outcomes • To assist with the responsibilty for the Health & Safety of the building, yourself, co-workers and service users. Report identified risks including Health & Safety and complete appropriate paper work. Ensure alarms are set when locking up the building. Report any suspicious activity outside the building when leaving. • With Service Users, signpost mainstream community resources, building relationships with strategic personnel in these resources and promoting mental health awareness that will counter social exclusion. • To offer dedicated support to service users as they access the service and expand their social networks, keeping in mind, care and support plans, risk assessments, crisis plans to an aim to build resiliance. • To encourage service users to attend routine health care appointments. • To ensure access to pathways to other service providers/agencies initiatives that will facilitate achievement of recovery based goals i.e. benefits, housing and welfare rights, employment related goals and to refer onto other agencies as appropriate. • To work on own initiative in providing and promoting the service. • To participate in community initiatives, partnerships and forums across Wiltshire promoting mental health awareness leading to bridges to be built between community audience and secondary mental health services. • To work with service users and partner organisations discussing support needs and aspirations, to identify Person Centred Plans. • Ensurening GDPR compliance at all times • To maintain an up to date awareness of relevant legislation, regulations, practice and procedures. • To participate in supervision and appraisals with the manager and to identify personal development and training needs. • To undertake such training as required promoting the development of skills. Other:- • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 2 PERSON SPECIFICATION Experience Experience and understanding of living with and managing mental health issues or supporting someone in emotional distress, including understanding the barriers to meaningful living. Experience of working with people with mental health problems Knowledge and understanding To have a strong understanding of the needs of people with mental health problems To have broad knowledge and awareness of local and national government initiatives in mental health services A demonstrable understanding of social exclusion and the Recovery approach Have an understanding of substance misuse and self harm Have an understanding of service users with additional needs e.g. learning difficulties, hearing impairment, dementia. Skills and abilities Ability to work in a strength based way, an empowering service users, building reslience and focusing on difficult situations Ability to work in partnership with a range of statutory and voluntary sector organisations Good communication skills, both oral and written Ability to respond to service users’ needs Ability to produce clear, concise reports and records. Personal attributes Ability to work as part of a team Ability to manage and prioritise own workload The ability to remain calm in a crisis and to have a methodical approach to problem solving To have a strong commitment to Equal Opportunities and the Equalities Act Commitment to service user and carer involvement in the delivery of services Information Technology skills, including Windows based word processing, and e-mail Particular skills/essential requirements 3
Job Title: Team Leader Salary: Grade H Location: Hope House Reporting to: Service Manager Hours: Full time (37.5 hours per week) Job Summary: To assist in the delivery of a safe and calm environment for service users struggling to cope with life. With the aim of avoiding the need for emergency care. Provide a focal point for the team on a day-to-day basis. Operational Duties: • To ensure the highest possible standards of support are delivered to Service Users in accordance with the policies and procedures of Alabaré, and the aims of the Respite House, promoting and supporting choice, independence and self-determination • To take operational control of the Service • To work with the Senior Service Manager in ensuring that access to the service complies with the Equalities Act. • To oversee the development of relevant courses and activities to take place in the Service • To take the lead in carrying out referrals • To ensure Alabaré complies with any codes of practice and other legal requirements. • To ensure the safeguarding procedures are followed. • To assist the Senior Service Manager in the organising of staffing hours, identifying training and the development of support staff. • To assist the senior service manager implementing the staff rota to ensure a safe staffing level at all times • To manage within defined financial remits as necessary. • To promote Alabaré and the Respite House within your local area and network with Social Workers, health workers relevant organisations and others in the marketing of Alabaré events and fundraising opportunities. • To work independently and within a team, managing support staff, volunteers and Service Users APRIL 2025 1 • To co-ordinate with the Senior Service Manager that services are delivered in a manner that seeks to both empower and promote personal independence in accordance with Alabaré aims and objectives. • To ensure that sign posting to other services takes place for people that are not suitable for this service • To work with the Senior Service Manager in recognising frequent attenders to ensure that recovery pathways are being followed • To provide support to staff whom in turn will support the service users in the way they have chosen and as agreed within their support needs. • To work on own initiative and in a self-motivated manner managing own time to deliver a first-class service for Alabaré. • To ensure all service users paperwork is relevant and reviewed as required • Ensure the service is meeting the individuals support needs enabling them to achieve their outcomes and goals. • Ensure the service is complaint with health and safety Staff Management • To undertake direct line management of support staff including supervision and appraisal, sickness, absence, overtime and leave; assisting to ensure staffing costs are contained within budget. • To participate in training as appropriate to maintain an awareness of current developments and best practice • To support the Senior Service Manager to ensure all external reporting requirements are accurately completed within appropriate time scales. • To work closely with the management team to ensure that the performance targets are met. • Support with the induction of new staff, ensuring effective training and supervision during their probationary period. • To work together with colleagues and Partner Organisations / Key Stakeholders in a respectful and courteous manner. • To undertake other duties consistent with the responsibilities of the post as defined by your Line Manager and the organisation. Other: • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. APRIL 2025 2 • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. • To adhere to the list of general duties contained within the staff handbook. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD APRIL 2025 3 PERSON SPECIFICATION Experience Experience of working with people with mental health problems Experience of line management responsibilities Knowledge and understanding To have a strong understanding of the needs of people with mental health problems To have a good understanding of recovery pathways A robust understanding of proactive safeguarding procedures To have up to date knowledge and awareness of local and national government initiatives in mental health services An understanding of the implications of health and safety to this service. Have an understanding of substance misuse Have an understanding of learning difficulties Skills and abilities An understanding of support and risk management plans Ability to work in an empowering way and to motivate others to do the same Skilled in difficult conversations with the ability to say “No” Ability to work in partnership with a range of statutory and voluntary sector organisations Good communication skills, both oral and written Ability to respond to service users’ needs Ability to produce clear, concise reports and records. APRIL 2025 4 Personal attributes Ability to work as part of a team Ability to manage and prioritise own workload The ability to remain calm in a crisis and to have a methodical approach to problem solving To have a strong commitment to Equal Opportunities Commitment to service user and carer involvement in the delivery of services Willing to embrace the charities Values and promote them within the service Particular skills/essential requirements Information Technology skills, including Windows based word processing, and e-mail Confident Telephone manner to enable service user assessment over the phone. Full driving licence and willing to transport service users in a company vehicle. Qualification Appropriate qualification in Mental Health or willing to work towards one e.g. Mental Health First Aid. GCSE Standard of English language. Literacy and numeracy skills or equivalent APRIL 2025 5
Job Title: Recovery Navigator Salary: Grade G Organisation: Alabaré Location: Across Wiltshire, with offices in Salisbury and North Wiltshire Reporting to: Senior Recovery Navigator Job Summary: Alabaré is seeking a compassionate and proactive Recovery Navigator to join our team, reporting to the Senior Recovery Navigator. This role will involve working directly with individuals experiencing moderate to serious mental health needs, supporting them to connect with their community, build resilience, and improve their wellbeing within a Psychologically, Adversity, and Trauma-Informed framework. The Recovery Navigator will work collaboratively with Individuals, GPs, and other health and care professionals to deliver tailored support. The Role: As a Recovery Navigator, you will be instrumental in providing direct, person-centred support to individuals in Wiltshire experiencing moderate to serious mental health needs. You will work collaboratively within an integrated partnership. Your key focus will be on empowering Individuals to connect with their communities, build their resilience, and achieve improved wellbeing through tailored support and effective navigation of available resources. Operating within a Psychologically, Adversity, and Trauma-Informed framework, you will build trusting relationships with individuals, work alongside them to develop and implement recovery-focused support plans, and advocate for their needs within the wider health and social care system. Recovery Navigator - Key Responsibilities Team Support & Contribution: • Contribute to a positive and supportive team environment, working collaboratively with colleagues. • Participate actively in team meetings, handovers, and other team-based activities. • Provide peer support and share knowledge with other team members as appropriate. APRIL 2025 1 Support & Coordination: • Triage referrals and carry out support conversations to ascertain the best support route/service for the Individual; completing relevant paperwork on electronic systems and carrying out follow-up calls. • Case manage and co-ordinate support for a caseload of Individuals, referring and liaising effectively with all professionals, agencies, and other parties involved in their support, under the guidance of the Senior Recovery Navigator. • Work as part of an integrated partnership to provide a joined-up offer to individuals accessing the service. Liaise with colleagues and build a strong working partnership with other agencies such as GPs, Health and Social Care, other Voluntary and Community Services to coordinate referrals and deliver support. • Work alongside AWP, PCLS, and other professionals to identify appropriate pathways of support to achieve these using Your Team, Your Conversation, Your Plan assessments and other self-management tools. Work flexibly, in the community and remotely to meet the service needs, responding to referrals within service timeframes. • Maintain hope and optimism for people seeking support, with high aspirations for recovery. • Ensure the service is delivered in a warm and welcoming way, demonstrating ambition and hope for all individuals. Build trusting and collaborative relationships with individuals. Uphold the Mental Health and Wellbeing Partnership values of focusing on recovery, valuing equity & integrity, doing what works, sharing learning, and leading change and transformation. • Work in an inclusive, equitable, culturally sensitive way for all individuals, challenging stigma, and discrimination, advocating for the person if appropriate, and ensuring up-to-date community knowledge. Work with a range of needs e.g., from young people to older people, LGBTQ+ individuals, disabled people and with people with a range of backgrounds and ethnicity, aiming to foster a sense of belonging. • Use lived experience (where appropriate) to positively support individuals recovery. Risk Management & Safeguarding: • Identify, assess, contribute to, and manage risk to ensure it is minimised, working in a safe manner and using a positive risk-taking approach, ensuring Alabaré Health and Safety policies are implemented and fully observed, to ensure all safeguarding issues are responsibly managed. • Have up-to-date safeguarding training and ensure that safeguarding policies and procedures are fully adhered to and that a ‘Think Family’ approach is embedded within working practice. APRIL 2025 2 Administration & Compliance: • Ensure up-to-date and clear record keeping in line with policies. • Contribute to the quality and accuracy of data entry and record-keeping within the team, following best practices and addressing any inconsistencies as directed by the Senior Recovery Navigator. • Carry out the role adhering to Alabaré’s policies, procedures, values, code of conduct, and current legislation using a recovery-orientated, psychologically and trauma-informed, equalities-based approach. • Provide feedback and data as requested to develop the service and effective joint working protocols with the staff team. Communication & Collaboration: • Attend and contribute in a positive and proactive way to daily handovers and Multi-Disciplinary Discussions. • Deliver and participate actively in supervision, formulation, and reflective practice spaces. Proactively seek advice and support from colleagues and the Senior Recovery Navigator as relevant. • Collaborate with other team members (internal and external) to meet targets and promote effective communication and teamwork. Service Development & Improvement: • Promote and facilitate individual involvement and inclusion within the service and the community. • Contribute to project work, development initiatives, and implementation of policies and procedures with guidance from the Senior Recovery Navigator and management team. • Assist the Senior Recovery Navigator and Locality Manager to monitor and evaluate the service by providing relevant information and feedback. • Support the development of Community Mental Health Services including testing new ways of providing integrated care to individuals. Personal Wellbeing & Professional Development: • To engage with our internal wellbeing at work process, having honest discussions around your needs and your wellbeing. You will be self-aware and reflective in managing your own mental health and recovery, role modelling wellbeing, congruence, and personal growth. Other Duties: • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. APRIL 2025 3 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD APRIL 2025 4 Skills Essential Desirable ▪ Numeracy and literacy to GCSE level/NVQ 2 or equivalent IT skills including ability to produce various documents in Word, and use of email and internet. ▪ ▪ A recognised qualification in a relevant field (for example DipSW, RMN, CPN) ▪ Psychologically informed practice ▪ Proven knowledge of welfare benefits ▪ Proven knowledge of the social care sector ▪ Knowledge of working with people with drug and alcohol, learning disabilities or complex needs ▪ Experience of mental health issues and/or services, either as a user, carer or supporter. Knowledge ▪ Proven knowledge of support Experience needs of people with mental health needs. ▪ Proven knowledge of equal opportunities issues ▪ Proven knowledge of health and safety issues, especially those relevant to mental health ▪ Proven knowledge of safeguarding policies and procedures relating to adults and children and young people ▪ A minimum of two years’ significant experience working with people with mental health needs, or people with complex needs ▪ Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions) ▪ Proven experience of carrying out needs and/or risk assessments and the support planning process ▪ Experience of working with a number of individuals with competing needs and priorities APRIL 2025 5