Support Worker - Homelessness

Job Title:

Support Worker - Homelessness

Job Location:

As per Contract

Accountable to:      Service Manager

Hours of Work:

See contract for full details  - Flexible over a 7 day rota

Key Performance Objectives:

•  To provide housing related support to service users to enable them to maintain their

licence and to achieve their aspirations for independent living.

•  This  job  description  is  generic  and  applies  to  all  Housing  Support  Workers.    The
duties  will  be  determined  by  the  individual  needs  of  the  service  users  being
supported.    The  context  in  which  support  is  provided  may  vary  according  to  the
service users living environment and may include site based or floating support.

Key Tasks:

•  Participate in the assessment of referrals, ensuring that good practice and equality

•

of opportunity is followed.
Identify service users individual support needs and through consultation and
agreement with the service user (and where appropriate other agencies) devise and
implement suitable action plans to ensure identified support needs are met.

•  From the date a service user moves in, ensure that the Move On Plan is used as a
focal support for support sessions and, in particular, ensure that former tenancy
arrears (if applicable) are addressed from month one.

•  Carry out risk assessments as and when necessary.
•  Ensure compliance as per Wiltshire Council contract and Alabaré’s policies and

procedures.

•  Ensure Harmonia is kept up to date to reflect the service user’s current

circumstances.

•  Organise and provide appropriate support for service users leading up to their move

on into independent living and liaising with the Resettlement Worker.

•  Ensure that service users have access to specialist support and, where appropriate,
to liaise and work in partnership with relevant agencies and with the agreement of
the service user, act as an advocate on their behalf.

•  Liaise with the Housing Administrator in order to monitor non-payment of

accommodation charge and take prompt action in line with the agreed policy and
procedure on arrears.

•  Ensure service users understand their licence agreement, their rights and
obligations, and report any breaches to Team Leader/Service Manager.

•  Ensure that weekly health & safety inspections of service users accommodation

take place and that any issues, such as maintenance, damage etc. are addressed
promptly and followed through.

•  Keep up to date with issues relevant to housing and support, welfare benefits and

other relevant legislation.

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•  This post may require some lone working.  Our lone working policy requires that

staff carry a service mobile and adhere to the lone working policy.

Other:-

•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a

responsible and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30.

•  We reserve the right to ask you from time to time to undertake any other reasonable

duties as required within this role.

•  To adhere to the list of general duties contained within the staff handbook.
•  To be committed to safeguarding children and young people and vulnerable adults

in line with Alabaré, Local Children’s Safeguarding Board and Adult Care
guidelines.

The purpose of this job description is to indicate the general level of responsibility and
standards expected of the post.  The detailed duties may vary or develop over time
according to needs without changing the nature or level of responsibility of the post.

The job role as described will be reviewed from time to time and where necessary be
amended. This Job Description also forms the basis at the annual discussion of the
Charity’s Appraisal Programme.

Name…………………………………………………………..

Signed ………………………..……………………………….

Date……………………………………………………………

Alabaré Registered in England No. 2604011  Registered Charity No. 1006504
Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD

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