Job Title: Young People Support Worker Job Location: See Contract Accountable to: Line Manager Hours of Work: Will include working unsociable hours, to be part of a flexible rota to include weekends, Bank Holidays and sleepovers. Job Purpose: To provide support and advice around accommodation, basic life skills, welfare benefits, health and personal issues: all allowing service users to work towards independent living. Key Duties and Responsibilities • Work as part of a team being responsible to your Line Manager for the well-being of service users. • Provide service users with practical assistance, advice, advocacy and support in order that they might develop their skills and work toward maximising their independence. • To hold regular innovative activities by enabling a user led approach to managing the project. • To be proactive in building positive relationship with service users. To help create a “User led” project. • To work in accordance with the objectives of Alabaré Christian Care Centres, its policy and procedures at all times. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. Service User/Support: To work with service users, to carry out assessment using Outcome Star Tool to develop their support needs, plans, and risk assessments. Work as a key worker for individual residents, following an agreed support plan. To implement and monitor support plans. To proactively work with all service users to ensure they are made aware of and understand their rights and responsibilities in relation to the scheme. Work with the service users to develop practical skill development such as budgeting, shopping, cooking, housework, laundry, health and hygiene etc. as detailed in the support plan. Assist with proactive prevention work with service users who may be in danger of losing their placement. To be actively involved with statutory and voluntary agencies, colleges, day services, training providers and employers to assist service users as appropriate. Encourage and support service users in experiencing social and leisure activities and in taking part in their local community. Assist service users in having the opportunity to voice their views and be involved in the management of service delivery. • • • • • • • • 1 • • • Maintain service user confidentiality within the policies and procedures laid down for the service. Ensure service users are treated with respect and their dignity is maintained at all times. To maintain appropriate professional boundaries at all times. Administration: • • • • Maintain all necessary records in accordance with service policy. Maintain administrative records and chronology on Harmonia (Data system), recording appropriate factual information accurately. Maintain timesheets, expense records and mileage logs in accordance with policies and procedures. Ensure confidentiality in relation to all service user documentation. Finance: • Assist the service users with their finances in line with their own personal plan and company policy. Property and Equipment Maintenance/Health and Safety: • • • • • Work with and support service users and other staff team members to ensure the maintenance of a clean and safe environment for service users, staff and visitors, ensuring all appropriate Health and Safety guidelines are adhered to in accordance with policy. Assisting service users with cleaning tasks as required. Report maintenance requests in accordance with service policy. At all times adhere to relevant legislation, good practice and policies and procedures, including Health and Safety, Confidentiality and Equal Opportunities, Anti –discrimination. To work at all times to maintain service policies. After young person has moved on, within 48 hours, ensure room is prepared for any new arrival. Personal: • • • • • individual personal support and supervision sessions, and Attend regular Appraisals. Attend regular staff team meetings. Attend relevant external meetings as requested by your Line Manager. Be committed to personal development through training, leading to a relevant level 3 or above qualification in line with the Regulated Qualification Network Attend training, conferences and workshops as required by Line Manager. Maintain My Learning Cloud ensuring training is up to date and kept up to date. Other:- • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. 2 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7 3 PERSON SPECIFICATION (YT3) Housing Support Worker Essential: ▪ Experience of working with vulnerable young people ▪ Educated to level 3 or above ▪ Experience of working unsupervised and on your own initiative. ▪ Ability to form and maintain professional working relationships with a range of individuals. ▪ Experience of working as part of a team ▪ Excellent written, verbal and non-verbal communication skills including ability to write reports ▪ Experience of forming and maintaining appropriate professional boundaries ▪ Competent IT skills. Ability to record information accurately, objectively and within prescribed timescales ▪ To be able to cover on a flexible rota to include evenings, weekends, Bank Holidays, waking nights and sleep-ins. ▪ Be flexible and able to move within houses as necessary ▪ To currently hold or be committed to personal development through training leading to level 3 or above accreditation ▪ Hold a current driving licence and have access to a reliable car Desirable: ▪ Good working knowledge of the welfare benefits system ▪ Experience and knowledge of key working systems ▪ Experience of involving service users in improving services ▪ Experience and knowledge of Health & Safety legislation and related issues. 4