Job Title:

Young Person Support Worker

Job Location:

See Contract

Accountable to:

Line Manager

Hours of Work:

See contract for full details

Job Purpose:

To provide support and advice around accommodation, basic
life skills, welfare benefits, health and personal issues: all
allowing service users to work towards independent living.

Key Duties and Responsibilities
•  Work  as  part  of  a  team  being  responsible  to  your  Line  Manager  for  the  well-being  of

service users.

•  Provide service users with practical assistance, advice, advocacy and support in order
that they might develop their skills and work toward maximising their independence.
•  To hold regular innovative activities by enabling a user led approach to managing the

project.

•  To  be  proactive  in  building  positive  relationship  with  service  users.  To  help  create  a

“User led” project.

•  To work in accordance with the objectives of Alabaré, its policy and procedures at all

times.

Service User/Support:
•  To  work  with  service  users,  to  carry  out  assessment  using  Outcome  Star  Tool  to

develop their support needs, plans, and risk assessments.

•  Work  as  a  key  worker  for  individual  residents,  following  an  agreed  support  plan.  To

implement and monitor support plans.

•  To  proactively  work  with  all  service  users  to  ensure  they  are  made  aware  of  and

understand their rights and responsibilities in relation to the scheme.

•  Work with the service users to develop practical skill development such as budgeting,
shopping,  cooking,  housework,  laundry,  health  and  hygiene  etc.  as  detailed  in  the
support plan.

•  Assist  with  proactive  prevention  work  with  service  users  who  may  be  in  danger  of

losing their placement.

•  To  be  actively  involved  with  statutory  and  voluntary  agencies,  colleges,  day  services,

training providers and employers to assist service users as appropriate.

•  Encourage and support service users in experiencing social and leisure activities and

in taking part in their local community.

•  Assist  service  users  in  having  the  opportunity  to  voice  their  views  and  be  involved  in

the management of service delivery.

•  Maintain  service  user  confidentiality  within  the  policies  and  procedures  laid  down  for

the service.

•  Ensure  service  users  are  treated  with  respect  and  their  dignity  is  maintained  at  all

times.

•  To maintain appropriate professional boundaries at all times.

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Administration:
•  Maintain all necessary records in accordance with service policy.
•  Maintain administrative records and chronology on Harmonia (Data system), recording

appropriate factual information accurately.

•  Maintain  timesheets,  expense  records  and  mileage  logs  in  accordance  with  policies

and procedures.

•  Ensure confidentiality in relation to all service user documentation.

Finance:
•  Assist  the  service  users  with  their  finances  in  line  with  their  own  personal  plan  and

company policy.

Property and Equipment Maintenance/Health and Safety:
•  Work  with  and  support  service  users  and  other  staff  team  members  to  ensure  the
maintenance  of  a  clean  and  safe  environment  for  service  users,  staff  and  visitors,
ensuring  all  appropriate  Health  and  Safety  guidelines  are  adhered  to  in  accordance
with policy

•  Assisting service users with cleaning tasks as required.
•  Report maintenance requests in accordance with service policy.
•  At all times adhere to relevant legislation, good practice and policies and procedures,
including  Health  and  Safety,  Confidentiality  and  Equal  Opportunities,  Anti  –
discrimination.  To work at all times to maintain service policies.

•  After  young  person  has  moved  on,  within  48  hours,  ensure  room  is  prepared  for  any

new arrival.

Personal:
•  Attend regular individual personal support and supervision sessions, and Appraisals.
•  Attend regular staff team meetings. Attend relevant external meetings as requested by

your Line Manager.

•  Be committed to personal development through training, leading to a relevant level 3 or

above qualification in line with the Regulated Qualification Network

•  Attend training, conferences and workshops as required by Line Manager.
•  Maintain My Learning Cloud ensuring training is up to date and kept up to date.

Other:-
•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible

and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30

•  We reserve the right to ask you from time to time to undertake any other reasonable

duties as required within this role.

•  To adhere to the list of general duties contained within the staff handbook.
•  To be committed to safeguarding children and young people and vulnerable adults in
line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines.

The purpose of this job description is to indicate the general level of responsibility and
standards expected of the post.  The detailed duties may vary or develop over time
according to needs without changing the nature or level of responsibility of the post.

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The job role as described will be reviewed from time to time and where necessary be
amended. This Job Description also forms the basis at the annual discussion of the
Charity’s Appraisal Programme.

Name…………………………………………………………..

Signed ………………………..……………………………….

Date……………………………………………………………

Alabaré Registered in England No. 2604011  Registered Charity No. 1006504
Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD

PERSON SPECIFICATION   (YT3)

Housing Support Worker

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Essential:

▪  Experience of working with vulnerable young people.

▪  Educated to level 3 or above.

▪  Experience of working unsupervised and on your own initiative.

▪  Ability  to  form  and  maintain  professional  working  relationships  with  a  range  of

individuals.

▪  Experience of working as part of a team.

▪  Excellent  written,  verbal  and  non-verbal  communication  skills  including  ability  to  write

reports.

▪  Experience of forming and maintaining appropriate professional boundaries.

▪  Competent  IT  skills.  Ability  to  record  information  accurately,  objectively  and  within

prescribed timescales.

▪  Be flexible and able to move within houses as necessary.

▪  To currently hold or be committed to personal development through training leading to

level 3 or above accreditation.

▪  Hold a current driving licence and have access to a reliable car.

Desirable:

▪  Good working knowledge of the welfare benefits system.

▪  Experience and knowledge of key working systems.

▪  Experience of involving service users in improving services.

▪  Experience and knowledge of Health & Safety legislation and related issues.

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