Job Title: Service Manager – Crisis House Job Location: Hope House, Chippenham Reporting to: Head of Mental Health Services Hours of Work: 37.5 hours per week, to be worked flexibly including evening, weekend and Bank Holidays, Sleep ins and be part of the on-call rota. Main Purpose:- • To take responsibility for the day-to-day management responsibility of Crisis House Provision by facilitating high quality, person-centred services with a focus on integration with wider system partners. • Working with all key stakeholders to ensure that service users receive support appropriate to their individual needs. • Ensure optimal data capture is recorded through our in-house IT system. To support more detailed analysis and use for compilation of regular reporting to the ICB and other funders and the future development of the service, as well as capturing statistics. Impact on wider system partners including reduction of inpatient bed usage and responsiveness to building pathways with emergency services and 136 suite • Support the development of the Crisis House offer over the period of the contract • Service delivery:- • To be responsible for developing the Crisis House service with the support of the Head of Mental Health Services • To include research, business planning and reporting to funding bodies. • To feed into a wider system of Mental Health Urgent and Crisis provision across BSW. • Organisation, planning and scheduling of staff duties. • Direct supervision and assisting staff in the assessment, planning, implementation and evaluation of care and support using person-centred, trauma informed approaches. • To liaise with Managers and other professionals to identify the changing needs of Service Users and to support access to appropriate services as required. • To assess suitability of service users using the established safety conversations and referral pathways, ensuring equal opportunities. • To create an environment for guests to be supported safely and are given the opportunity to make sense of their experiences, building on agency, skills and resilience. • To ensure effective risk assessments/safety plans and support plans are in place for service users. • To respond flexibly to emergencies, this may involve arranging appropriate assistance or attending to problems out of hours. • Working with self-defined crisis is a learning process for all involved, this requires an honest and transparent approach to service delivery. • To work together with other agencies in the pursuit of building a sustainable model of integrated approaches to management of crisis. 1 | P a g e Finance:- • To play an active role in setting budgets, writing of business plans, and taking a lead on tenders or bids that are appropriate. • Supporting the implementation and maintenance of financial income and expenditure operating within a set budget. Staff Management:- • Manage teams of staff, including responsibility for recruitment, induction, supervision, appraisal, training and development. To ensure that staff comply with all mandatory and service appropriate training requirements. • To oversee the implementation of staffing rota ensuring a safe staffing level for the service the service • To ensure all staff have a current training plan in line with company policy; that all new staff are inducted to the company induction procedure and statutory training requirements met. • To ensure that your team are providing the appropriate information, advice and guidance to service users, or support in accessing the appropriate services to do so, on matters relating to finance, good housekeeping, health, neighbours, safety, security and daily activities and ensure that this is done in a way that respects dignity, privacy and choice. • To ensure that your team are supporting service users in accessing local services and resources in the community in order to develop independence and fulfilment in all aspects of life. Quality Assurance:- • To achieve agreed standards of service delivery in compliance with funders expectations/ • To produce a monthly report on the service, collecting relevant statistical information to monitor key performance indicators outlined by funding bodies. • To ensure co-production through STAR groups (shaping, Teaching and Responding) is a feature of the service development, recruitment of staff and the planning of care and support. • To develop and review operational policies and procedures of the service, ensuring compliance with all regulatory requirements. Health and Safety:- • Working with the Compliance Department to be responsible for the health and safety of Alabaré mental health services. • To comply with Alabaré policy and procedures as indicated in the staff and centre handbooks and other Alabaré literature. To ensure that your staff are also familiar and working within Alabaré policies and procedure. • To be responsible for ensuring that risk assessments are carried out on service users, staff and the environment, that they are appropriately stored and made available to anyone who may be impacted. • To ensure policies are implemented and staff trained in recognising signs and symptoms of all forms of abuse, as well as trained in procedures relating to responsibilities and actions with regards to safeguarding adults and children. Personal Development:- • Maintain own learning and continue to remain up to date with current legislation, national guidance and best practice principles. • Undertake Reflective Practice in line with PAT principles. 2 | P a g e Other:- • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025- 30. • To be committed to safeguarding children, young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To adhere to the list of general duties contained within the staff handbook. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 3 | P a g e PERSON SPECIFICATION Service Manager Essential • Registered health practitioner to degree level or equivalent e.g. Occupational Therapist, Social Worker or Mental Health nurse. Evidenced through CPD. • Management experience • To recognise recovery is a struggle, and a learning process within that struggle, but that it is important to hold the hope for people and remain optimistic • This is a radically different approach and requires all involved to challenge and question preconceived ideas and approaches (breaking down barriers) • Listening and compassion when supporting people in crisis • Demonstrable experience and knowledge of safeguarding policy and procedures around recognition of signs and symptoms of all forms of abuse, • The ability to support implementation of appropriate processes relating to safeguarding of adults and children. • Evidence of effective risk management and person focused crisis support skills • Broad clinical and multi-agency knowledge in partnership working. • Ability to work unsupervised and optimise own time. • Ability to remain calm and deal with ad hoc crisis situations. • To be tenacious when it comes to problem solving. • Budgetary and administrative skills • • Excellent communication and organisational ability • Evidence of, and ability to, actively research the potential to improve quality standards, IT literate seeking new ideas and methods to improve the service. • Understanding of support and person centred planning. • Ability to be flexible to meet needs of the service. Ability to work under pressure and meet deadlines • Hold current driving licence with access to a vehicle 4 | P a g e