Job Title: Team Leader Salary: Grade H Location: Hope House Reporting to: Service Manager Hours: Full time (37.5 hours per week) Job Summary: To assist in the delivery of a safe and calm environment for service users struggling to cope with life. With the aim of avoiding the need for emergency care. Provide a focal point for the team on a day-to-day basis. Operational Duties: • To ensure the highest possible standards of support are delivered to Service Users in accordance with the policies and procedures of Alabaré, and the aims of the Respite House, promoting and supporting choice, independence and self-determination • To take operational control of the Service • To work with the Senior Service Manager in ensuring that access to the service complies with the Equalities Act. • To oversee the development of relevant courses and activities to take place in the Service • To take the lead in carrying out referrals • To ensure Alabaré complies with any codes of practice and other legal requirements. • To ensure the safeguarding procedures are followed. • To assist the Senior Service Manager in the organising of staffing hours, identifying training and the development of support staff. • To assist the senior service manager implementing the staff rota to ensure a safe staffing level at all times • To manage within defined financial remits as necessary. • To promote Alabaré and the Respite House within your local area and network with Social Workers, health workers relevant organisations and others in the marketing of Alabaré events and fundraising opportunities. • To work independently and within a team, managing support staff, volunteers and Service Users APRIL 2025 1 • To co-ordinate with the Senior Service Manager that services are delivered in a manner that seeks to both empower and promote personal independence in accordance with Alabaré aims and objectives. • To ensure that sign posting to other services takes place for people that are not suitable for this service • To work with the Senior Service Manager in recognising frequent attenders to ensure that recovery pathways are being followed • To provide support to staff whom in turn will support the service users in the way they have chosen and as agreed within their support needs. • To work on own initiative and in a self-motivated manner managing own time to deliver a first-class service for Alabaré. • To ensure all service users paperwork is relevant and reviewed as required • Ensure the service is meeting the individuals support needs enabling them to achieve their outcomes and goals. • Ensure the service is complaint with health and safety Staff Management • To undertake direct line management of support staff including supervision and appraisal, sickness, absence, overtime and leave; assisting to ensure staffing costs are contained within budget. • To participate in training as appropriate to maintain an awareness of current developments and best practice • To support the Senior Service Manager to ensure all external reporting requirements are accurately completed within appropriate time scales. • To work closely with the management team to ensure that the performance targets are met. • Support with the induction of new staff, ensuring effective training and supervision during their probationary period. • To work together with colleagues and Partner Organisations / Key Stakeholders in a respectful and courteous manner. • To undertake other duties consistent with the responsibilities of the post as defined by your Line Manager and the organisation. Other: • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. APRIL 2025 2 • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines. • To adhere to the list of general duties contained within the staff handbook. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD APRIL 2025 3 PERSON SPECIFICATION Experience Experience of working with people with mental health problems Experience of line management responsibilities Knowledge and understanding To have a strong understanding of the needs of people with mental health problems To have a good understanding of recovery pathways A robust understanding of proactive safeguarding procedures To have up to date knowledge and awareness of local and national government initiatives in mental health services An understanding of the implications of health and safety to this service. Have an understanding of substance misuse Have an understanding of learning difficulties Skills and abilities An understanding of support and risk management plans Ability to work in an empowering way and to motivate others to do the same Skilled in difficult conversations with the ability to say “No” Ability to work in partnership with a range of statutory and voluntary sector organisations Good communication skills, both oral and written Ability to respond to service users’ needs Ability to produce clear, concise reports and records. APRIL 2025 4 Personal attributes Ability to work as part of a team Ability to manage and prioritise own workload The ability to remain calm in a crisis and to have a methodical approach to problem solving To have a strong commitment to Equal Opportunities Commitment to service user and carer involvement in the delivery of services Willing to embrace the charities Values and promote them within the service Particular skills/essential requirements Information Technology skills, including Windows based word processing, and e-mail Confident Telephone manner to enable service user assessment over the phone. Full driving licence and willing to transport service users in a company vehicle. Qualification Appropriate qualification in Mental Health or willing to work towards one e.g. Mental Health First Aid. GCSE Standard of English language. Literacy and numeracy skills or equivalent APRIL 2025 5