Job Title: Senior Service Manager Alabaré Homes for Veterans Bristol/Gloucester Job Location: Hybrid/Bristol/Gloucester Accountable to: Head of Veteran Services Hours of Work: This is a full time, 37.5 hours per week post to include some evening and weekend working, hours to be worked flexibly to meet the needs of the service. JOB ROLE SUMMARY: The Senior Service Manager is responsible for ensuring that the highest standards of service quality, performance, and improvements are achieved. To support the Head of Service in the implementation and delivery of service monitoring and development through ensuring that accurate data is recorded. To provide excellent leadership of the teams within their area of responsibility through embodying the values of the organisation. To provide a high level of experience and understanding of provision of services to veterans within the areas of Bristol and Gloucester. OUTLINE RESPONSIBILITES Service Delivery • Provide planning, leadership and direction, meeting contractual, statutory and organisational quality standards. • To coordinate, oversee and maximise the occupancy of the service. • Develop and maintain a housing related support service for all service users in the area, based on the identified needs and individual aspirations of the service users. • To keep abreast of relevant legislation in relation to homelessness, housing, and the Equalities Act. • To ensure management of referrals is fast and transparent, in line with our processes and to maintain a waiting list which will reduce the void times. • Leading, managing, and motivating a team to provide support. • Aligning your team with the current vision of the charity and our values. • To promote opportunities for clients to participate in shaping the delivery and development of our services in Bristol and Gloucester. • Health and Safety • Ensure the service remains safe for all residents, staff and visitors and adheres to our Health & Safety processes and procedures. 1 • Responsibility for Health & Safety requirements in the service, maintaining audits and risk assessments. • On a day-to-day basis to oversee the performance of the services, acting as the main point of contact for the team. • To produce verbal/written reports as directed by the Head of service. Finance • Assume personal responsibility for income and expenditure for your services. Regularly reviewing • Work with the Head of Veteran services and Finance Department towards meeting the annual budget expectations. Staff Management • Manage a team of staff to include responsibility for recruitment, induction, appraisal, supervision, training and development. • To ensure that staff comply with all statutory and training requirements. • To manage performance of individuals and the team as a whole in line with agreed performance measures and targets. Deal with issues of poor performance and conduct. • Empowering your team to use a strength based and trauma informed approach when engaging with and supporting service users. • Lead the staff team to provide expert support for Veterans in housing need, and the issues that are associated with that. • Build effective and motivated staff and volunteer teams, promoting a culture of continuous improvement. • To identify areas of training need and via the development team co-ordinate in house training for the team or signpost staff to appropriate providers. • To chair meetings, ensure minutes are taken and disseminated and that there is regular attendance from all staff. Quality Assurance • Ensure that support is delivered in accordance with the Local Authority contract and that the service meets the Quality Assurance requirements • To ensure the service is run in accordance with all relevant legislative requirements and policies. Future Developments • To promote the service in the locality and look for ways to enhance the service. On Call • The Senior Service manager will be expected to take part in an On-call rota providing out of hours support to service users. Additional payments are made for being on-call. Other: - • To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible and positive way on all occasions. • Work towards the outcomes outlined in the Charity’s Strategy for Growth and Resilience 2025-30. 2 • We reserve the right to ask you from time to time to undertake any other reasonable duties as required within this role. • To be committed to safeguarding children and young people and vulnerable adults in line with Alabaré, Local Children’s Safeguarding Board and Adult Care Guidelines. • To adhere to the list of general duties contained within the staff handbook. The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. The job role as described will be reviewed from time to time and where necessary be amended. This Job Description also forms the basis at the annual discussion of the Charity’s Appraisal Programme. Name………………………………………………………….. Signed ………………………..………………………………. Date…………………………………………………………… Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 3 Person Specification Requirement Education and Experience: Essential/Desirable 1. Educated to A level standard or equivalent Essential 2. Demonstrable experience of working within a Supported Housing environment and proven track record in the delivery of operational housing services. 3. Demonstrable experience of managing staff and to set/monitor measurable performance objectives. 4. Experience of managing rent and arrears recovery processes. 5. Experience of developing and sustaining productive inter- agency working for the benefit of our clients. 6. Knowledge of current supported housing issues and legislation 7. Proficiency in recording financial and management information. 8. Experience of managing excluded licence agreements. 9. Demonstrable ability of change management. 10. Commitment to equality and diversity, identifying service strategies to deliver equitable and fair services for users and employees, challenging discriminatory practices and actively managing and promoting diversity. 11. Demonstrable ability to analyse a wide range of information to plan for future housing trends. 12. Excellent communication, negotiation, consultation and influencing skills tailored to meet the needs of a wide range of audiences and stakeholders. 13. Ability to build sound and productive working relationships with colleagues, partners and staff groups in a credible 4 Essential Essential Desirable Essential Essential Essential Desirable Essential Essential Desirable Essential way. Essential 14. Ability to demonstrate the excellent attention to detail Essential required in the post particularly of Health and Safety and maintenance management. 15. Demonstrate an understanding of engaging and working with vulnerable people who may have a wide range of complex issues 17. You will need to be IT literate with excellent verbal and written skills 18. Own car and driving licence Essential Essential Essential Alabaré Registered in England No. 2604011 Registered Charity No. 1006504 Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD 5