Relief Assistant Support Workers

Working hours: As and when required

Interview Date: Tuesday mornings weekly

The role of Relief Assistant Support Worker is an inspirational one and key to achieving successful outcomes for clients.

Portsmouth Homeless Families Service supports families to achieve their life goals, work towards longer term independent living, and change the face of homelessness. In the role you will work across our three residential Lifehouses, which accommodates a total of 45 homeless, vulnerable families (which include couples, single parents and pregnant mothers) with support needs. You will also support 32 families living in Local Authority Sublet tenancies and a further 14 families living in temporary housing.

Key Responsibilities: As a motivated and dynamic team member you will be assisting with the delivery of a high-quality programme of support which promotes client choice and control, enabling clients to achieve positive life changes and ultimately empower them to lead fulfilling lives. You will complete day to day activities including administration tasks, dealing with queries both face to face and over the phone, run activities with clients and support the successful operation of the Lifehouse.

The successful candidate(s) will be able to demonstrate:

• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
• Good customer service and time management skills with ability to prioritise workload
• The initiative towards problem solving which helps benefit colleagues and clients
• Excellent verbal and written communication skills

We expect you to exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list DBS Disclosure child and adult workforce 

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
N/A

We are currently seeking to appoint a Cleaner for our Domestic Services Department, reporting directly to the Cleaning Supervisor. The primary responsibility of this role is to maintain the highest standards of hygiene and cleanliness throughout the school.

This is a part-time position, with working hours from 7:00am to 11:00am, Monday to Friday. The role is term-time only, plus an additional 4 weeks during school holidays spread throughout the year.

This job description gives an overall indication of the areas of responsibility of the position but is by no means all-encompassing or fixed. The post holder may be required to undertake any other reasonable task requested by the Head which falls within the capabilities of the successful applicant, are within the general responsibilities of the post and which are in accordance with the usual practice of an independent boarding and day school.

The Mount School York is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

Rehabilitation of Offenders Act 1974

This post is exempt from the Rehabilitation of Offenders’ Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020, and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.

To apply for this position please complete the below forms:

The Mount School, York is an equal opportunities employer.

Closing Date: 13  February 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Description

                             Customer Service Assistant

Job Title

Customer Service Assistant

Department

Operations

Grade

L2

Reports to

Facilities Co-ordinator

Staffing
Responsibility

No

Organisation

Attached

JOB PURPOSE:
Provide a vibrant and high quality customer service by undertaking a wide range of duties. Provide
information and support to users and ensure all trust venues are safe, secure and well presented.

ORGANISATION CHART:

Head of Operations

Creative Cluster
Manager

Heritage Cluster
Manager

Facilities
Co-ordinator

Facilities
Co-ordinator

Customer Service
Assistants

Customer Service
Assistants

- 1 -

Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16

%

45

PRINCIPAL RESPONSIBILITIES:

1

2

3

4

5

6

7

8

Assist customers in a proactive, friendly and positive manner, with a wide range of
tasks. Signpost customers as required. Assist with and take room bookings, set up
refreshments, set up rooms, carry out retail and programme ticket sales, record
visitor information and ensure all Culture Trust venues are kept safe secure and well
presented.  Assist with preparing buildings for specific events, i.e. exhibitions,
meetings, functions, performances etc. including lifting and carrying equipment.

Undertake financial procedures including cash handling, operating a till and banking
in accordance with the Trust’s financial regulations.

20

 Promote services, programmes and ticketed events and signpost to other services
as appropriate.

Undertake clerical procedures.   Input, add, and amend data to maintain accurate
records, taking into account Data protection legislation.

Support new staff, casual staff and volunteers during their training and probationary
period.

Open and secure all sites as appropriate.

Prepare and maintain buildings for visitors on a daily basis.  Carry out regular
building checks and report any problems relating to the building or equipment,
including health and safety issues.  Carry out basic cleaning duties where required
to ensure areas are kept clean and tidy.  Undertake general maintenance duties as
instructed, in line with procedural guidelines.

Assist with catering facilities as required, including clearing tables, serving hot
beverages, delivering food and operating the till, taking payments and assisting with
cashing up.

5

5

5

5

10

5

Please note these percentages are approximate and should be used for guidance purposes only. They
may vary depending on staffing levels and place of work. This job description is not a definitive list of
tasks – it is designed to give an overall view of the job and not to indicate what the sole requirements
are for the post. Post holders will be required to perform other related duties as assigned.

DIMENSIONS:

Supervisory Management:     Directing volunteers

Financial Resources & Responsibilities:  None

Physical Resources:
•  Appropriate use of Trust ticketing system (Spektrix) under training and supervision of the

Marketing Team.

•  Appropriate use of Trust retail and till systems (Sum-up) under training and supervision of the

Retail Coordinator

Work Ethos:

- 2 -

Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16

Respect colleagues and work together to achieve high standards of customer excellence in all our
work.  Work flexibly and positively to achieve the business objectives of the Trust.

Other:
•  Able to work across Trust sites when necessary to support other teams in order to meet the

business requirements of the organisation.

•  Able to work evenings and weekends as required as part of a shift pattern.

Trust Objective:
Our vision is to be an award winning cultural Trust providing exemplary public engagement with
arts and culture.

Context:
The Culture Trust, Luton is a charity Established in 2008, the Culture Trust, Luton is a vibrant and
progressive independent charity and our mission is ‘to connect communities through culture’. We
do this through our accredited museums, theatres, galleries, creative workspaces and Arts Centre in
Luton. Pre-Covid we attracted over 285,000 visits per annum. We animate five sites: The Hat Factory
Arts Centre, Hat House creative workspace, Hat Works Creative Workspace, Wardown House
Museum & Gallery and Stockwood Gardens & Museum. We present multi-cultural and year-round
programme of events, exhibitions, workshops and performances. We support creative talent and
skills by providing opportunities, platforms and cultural career progression for young people. We
care for a collection of over 2 million artefacts, 1.5 million photographs and maps and hold the most
extensive and complete hat and headwear collection in the UK. We co-produce activity with our
community, Museum Makers volunteers and team of cultural experts

Trust Responsibilities:
Post holder will ensure they deliver against the agreed Trust Responsibilities as set out in the Team
Responsibilities Grid at all times.

Trust Standards:
Post holder will o...

Job Description

Department: Customer Service
Job Title: Customer Service Assistant
Contract: Fixed Term Contract until 31st July 2026
Responsible To: Customer Experience Manager and Customer Service
Supervisors
Job Purpose:
The Customer Service Assistants engage with our diverse Theatre audiences,
delivering an excellent customer experience in a welcoming, helpful and
consistent way whilst ensuring compliance to all safety regulations.

Key Task Areas:
Customer Experience

•  Comply with the Core’s experience standards to provide an excellent

customer service for every customer.

•  Ensure the Theatre remains clean, hygienic and is immaculately presented

at all times.

•  Conduct safety checks and security checks as instructed.
•  Understand that customers have questions and be knowledgeable about
the theatre, retail operation and current productions in order to answer
them.

•  Proactively direct customers to the auditorium, toilets and bars.
•  Proactively help customers in need of assistance. Resolve minor

complaints or issues referring more serious matters to the Customer
Service Management Team.

•  Conduct ticket checks, help customers locate their seats and seat

latecomers quickly and discreetly at the times prescribed.

•  To assist customers who have had an accident or who become unwell;

seeking the assistance of trained first aiders.

Health and Safety

•  Participate in all required safety and security training and drills.
•  Participate in and comply with arrangements laid out in the Company’s
Health and Safety Policy and other related method statements, risk
assessments and polices.

•  Participate in and comply with arrangements laid out in the Theatre’s Fire
Risk Assessment and Evacuation Plans including training and rehearsal
drills.

•  Participate in the theatre’s cleaning and sanitising procedures.

Job Ref: Customer Service Assistant
January 2026

Retail

•  Prepare bar and retail point of sale positions in line with hygiene and

merchandising standards.

•  Proactively sell retail products to customers, with the goal of improving the

customer’s experience.

•  Make customers aware of any current promotions at the time of sale.
•  Prepare any pre-ordered items or drinks.
•  Be fully knowledgeable about the entire range of products on sale.
•  Ensure that service areas, equipment, cellars and stock rooms are clean

and hygienically sanitised.

•  Participate in all stock control processes; stock rotation, stock counting,

stock deliveries.

Additional Responsibilities:

•  Promote and adhere to the organisation’s culture and values.
•  To support in creating a safe, pleasant, respectful and productive work
environment setting an example of positive professional standards.

•  To be aware of and adhere to any legislative requirements consistent with
the overall duties of this post, with particular regard to Health and Safety
policies and procedures, General Data Protection Regulations and Equal
Opportunities.

•  To be aware of and adhere to policies and procedure related to Lone

Working.

•  To be aware of and adhere to policies and procedure related to

Safeguarding.

•  To be available to work evenings and weekends to include Friday &

Saturday nights and Bank Holidays as these are the core operating times.

•  To undergo relevant training and development required by the Customer

Experience Manager and wider organisation.

•  To carry out any other tasks that will, from time to time, be allocated by the
Line Manager Title on an ad hoc or continuing basis, commensurate with
the general level of responsibility of the post.

You must be aged 18+ years due to the required sale of alcohol

It is a requirement of The Core at Corby Cube all colleagues work in a flexible
manner compatible with their jobs and in line with the objectives of the company.
This job description is a guide to the key duties, responsibilities and tasks for which
the jobholder is accountable but due to the nature of the business, the specific
responsibilities and activities may vary and develop over time. Therefore, this job
description should be seen as indicative and not as a permanent, definitive and
exhaustive statement

Job Ref: Customer Service Assistant
January 2026

 Person Specification

Essential Experience:

•  Experience of working face to face with diverse audiences
•  Experience at working in an engaging and welcoming manner

Essential Knowledge/Qualifications:

•  Understanding of, and commitment to, live performance
•  Health & Safety

Essential Skills/Abilities:

•  Excellent communication skills
•  Excellent organisational skills
•  Excellent interpersonal skills
•  Pro-active, can-do and passionate attitude
•  Ability to meet deadlines and work under pressure
•  Ability to work independently or as part of a team
•  Excellent attention to detail
•  Problem solving skills

Desirable Experience:

•  Direct Sales and experience of up-selling in a busy environment
•  Visual display and merc...

Recruitment home

Fundraising Assistant (Partnerships) FTC

More details

Job title: Fundraising Assistant (Partnerships) FTC 12 months

Salary: £24,866 - £25,360 per annum.

Hours of work: 37.5 hours per week.

*This is a fixed term contract for 12 months*


As a Fundraising Assistant (Partnerships) FTC, you’ll play a vital role in building meaningful relationships with businesses and high-value donors across Hull and East Riding. Working alongside our Partnerships Fundraiser, you’ll help deliver engaging campaigns, sponsorship initiatives, and business events that inspire support for hospice care.

Could you bring creativity and organisation to help deliver impactful fundraising campaigns?
Could you build strong relationships that make a real difference to local families?

If the answers are yes, then team Dove House is for you!



Please download our Recruitment Pack for more details about this exciting opportunity!

Accessibility

Press esc or tap outside this menu to close

This site uses cookies and other tracking technologies to improve your browsing experience, show personalised content/ads and analyse site traffic.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds raised in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

• Reference number:22394
• Job Title:Store Associ...

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds raised in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

• Reference number:22388
• Job Title:Store Associ...