NATIONAL MUSEUM OF WALES

This is an exciting opportunity to play your part in the transformation of one of Amgueddfa Cymru’s best-loved museums. The National Slate Museum (NSM) Redevelopment Project will conserve, improve and interpret the exceptional Amgueddfa Lechi site and create a UNESCO World Heritage hub supporting traditional skills, learning and wellbeing.

The project will engage and inspire both communities and visitors, connecting people to the remarkable story of the slate industry and the globally significant landscape it has shaped.

This project will work closely with partners including Cyngor Gwynedd as they deliver on ambitious plans to redevelop Parc Padarn country park surrounding the museum. The redevelopment project will integrate with wider developments as part of a vision for sustainable tourism that is sensitive and responsive to local communities.

Produce graphic designs for the NSM redevelopment project: interpretation, signage/wayfinding across site (including café, learning centre and shop), and help inform the look and feel of digital content.

Ensure that all designs meet accessibility standards and Welsh Language Standards.

Develop good relationships with external printers and have a good understanding of best practice for print.

Support and work closely with the exhibition and interpretation design consultants to make sure the graphic design plan supports the overall exhibition and interpretation development and production.

Reporting to the Head of Finance, you will:

• Plan and oversee management accounting and budget monitoring services including the supervision of the Accounting Technician

• Provide accounting and financial support for Amgueddfa Cymru’s priority projects and grant applications/reporting

• As part of the department management team, develop and implement systems and procedures, and ensure good communication with departments across Amgueddfa Cymru.

• Provide targeted financial advice to heads of department to help meet budgeted requirements, improve performance, and meet goals of the organisation

• Act as System Administrator for the Finance system, including trouble-shooting problems, maintaining coding structure, liaison with the Finance system external support on problems, upgrades and improvements, and overseeing interfaces with other Amgueddfa Cymru systems

• Management accounting and budget management services are provided to a high standard and on a timely basis

• Priority projects are properly budgeted for and monitored over their duration

• Grant accounting claims and reporting provided accurately and on a timely basis

• Finance system runs effectively and system users are trained and able to use the system effectively

• Finance systems and procedures that are fit for purpose and meet legislative and best practice requirements are in place

The role of the Digital Content Officer is to deliver digital activities and experiences as part of the major redevelopment of the National Slate Museum. You will plan, commission and produce content for the National Slate Museum’ online and on-site audiences including web presence, mobile applications, and on-site experiences. You will be key to training and facilitating others in the production of content for our digital platforms.

Key Responsibilities

• Coordinate the production of content for use on the Museum’s digital platforms, both online on on-site.
• Create and deliver small projects within an agile and fast-moving environment ensuring ongoing testing and iteration of product development.
• Engage with local and online communities to encourage participation with the National Slate Museum and its collections
• Liaise and manage workflows with third parties who we may commission to produce digital products on our behalf.
• Design user journeys as a response to user behaviour and need, convey it to other staff and use it to inform future digital developments.
• Train staff to create and update digital content to standards set by the Digital Media Department.
• Ensure that digital experiences align to the wider LleCHI LleNI Digital Strategy for the Slate Landscape of Northwest Wales World Heritage Site.
• An understanding of how the organisation can be more efficient with internal processes in order to save money and increase the commercial success of Amgueddfa Cymru
• Support the Digital team on delivery of the departments key responsibilities and projects.
• Assist in the implementation of the Digital Data and Technology Strategy.

You will play a critical role in ensuring the success of Amgueddfa Cymru’s priority programmes including National Museum Cardiff 100. Supporting the delivery of internal communications, you will create and deliver high-quality creative, informative and consistent content that engages colleagues and aligns with the strategic goals.

You will work across all sites and departments to support the delivery of key programmes, using internal communications channels to engage with, inspire and inform colleagues.

By communicating brand and values across the organisation, you will help drive forward the development of a positive culture across Amgueddfa Cymru. Supporting the development and delivery of internal communications plans and activities (including writing and editing the internal newsletter – Newyddfa) you will ensure that our messages are accessible to colleagues and wider stakeholders at the right time and in the right way.

You’ll act as a key coordinator between programme and project leads and colleagues from across the museum, ensuring information is shared effectively, in a timely manner and museum priorities are understood.

This role is particularly suited to someone with experience of communications during transformation or major projects.

Please note that Welsh is essential for this role.

The Visitor Experience team work closely with the visitors and the collections at each museum. They deliver an exceptional visitor experience and provide a consistently high standard of visitor care. They have the knowledge and confidence to use collections to engage and inspire visitors, whilst also providing safety and security at the museum. They also support Amgueddfa Cymru’s strategic priorities in terms of promoting learning for all, increasing income generation and working collaboratively with all the wider museum teams to ensure the visitor has an excellent experience whilst visiting our museums.

The role can require team members to be stationed in one area or location, or to move around a wider variety of locations, dependent on where the work is required at the museum. (Where people are required to travel this will be covered by our expenses policy, if different to your contractual location).

The primary requirements are to:

• Provide a friendly, informative and engaging experience.
• Ensure the safety and security of collections and visitors.
• Help visitors navigate the museum.
• Provide engaging information, talks, tours and demonstrations about the collections and displays at the museum.
• Promote opportunities for visitors to donate and become members.
• Promote all income generating opportunities including but not limited to events, food & beverage, retail and venue hire.
• Support events, learning and volunteering programmes.
• Promote the family of Amgueddfa Cymru museums.
• Provide feedback on visitor comments to support the development of the visitor experience and museum spaces, displays and exhibitions.

The role may also require:

• Work to deliver a great retail experience in our shops.
• Support the retail range by informing visitors of current displays/ exhibitions and support products and where these can be purchased.
• Support the food & beverage experience by ensuring visitor dining areas are kept clean and tidy.
• Where required, assist with the cleaning and preparation of the museum and buildings.
• Preparing and lighting fires in the historic buildings where appropriate.
• Support community and commercial events, including commercial hire events and commercial attractions, either in a primary or supporting role (see notes at end of JD).
• Support visitor arrival and car parking co-ordination.
• Be a first aider and/or fire marshal. Training for both roles will be provided.

In addition to the above it is important that Visitor Experience staff are able to remain calm and take control and lead visitors to safety in the event of evacuations and emergency situations.

• Provide administrative support and assistance to the Capital Projects Manager and other capital team members in the delivery capital projects.
• Issue purchase orders using the museums finance software system and managing and processing monthly incoming invoices. Maintain financial spreadsheets for the capital projects, updating financial reports as required.
• Work with Procurement to manage framework clarifications and administration linked to the tender processes. This includes liaison with external consultants and contractors across a variety of procurement frameworks.
• Managing online software for internal and external data sharing including Viewpoint (4 Projects web-based portal) and Kykloud (condition surveying web-based database) for annual site surveys.
• The administration of project stakeholder sessions and project board meetings, to include, agenda setting, minutes, actions, and meeting logistics
• Work closely with other Amgueddfa Cymru staff, to ensure the effective presentation and development of the core services provided by the capital projects team.

Key Responsibilities

• Provide capital projects programme administrative duties efficiently and effectively.
• Responsibility for managing on the capital project finances using the internal NAV application.
• Provide up to date statistical information, reports & other project requirements.
• Work with Procurement to manage framework clarifications and papers linked to the tender processes.
• Manage & administer online software for internal and external data sharing including Viewpoint 4 Project and Kycloud web-based project portal.
• Work collaboratively with internal teams, stakeholders & contractors to support the capital projects delivery.

We are seeking a dynamic professional to lead transformative projects aimed at enhancing the visitor experience at the National Museum Cardiff (NMC). As part of our commitment to creating an engaging and interactive environment, you will help deliver initiatives designed to improve the visitor experience.

In this role, you will collaborate closely with key stakeholders to ensure that every project reflects a deep understanding of our audience's needs.

Your leadership will be critical in coordinating internal stakeholders and external partners and you will play an essential role in facilitating meetings to ensure alignment and progress across all initiatives.

The primary purpose of this role is to co-ordinate transformative projects at the National Museum Cardiff that significantly enhance the visitor experience. By focusing on the visitor journey and implementing innovative displays and infrastructure upgrades, this position aims to create a more engaging, informative, and accessible environment for all museum visitors.

You will work within a small customer-centric team (line-managed by a Retail Supervisor) to provide our visitors an excellent retail shopping experience that promotes the Museum’s brand values and builds brand affiliation. You will help in maintaining high retail standards, store treatment, and visual merchandising that aligns with the Visual Merchandising Guidelines Manual, maximising sales and KPI targets. As part of the retail team, your role will include some manual handling when processing deliveries, pre retailing new stock and merchandising stock on the shop floor. The role involves long periods of time standing and carrying out a cash and wrap service at our till point.

• Creating a welcoming, safe and appealing environment for visitors to enjoy and shop.
• Becoming an ambassador for the brand and Museum by delivering the very best shopping experience and standards of service for our customers.
• Maximising sales through high standards of customer service and experience, delivering attentive, authoritative and enthusiastic levels of engagement with our broad range of visitors.
• Compliance with all departmental policies, and with all relevant legislation including adherence to retail and company cash handling procedures at all times.
• Maximising sales opportunities through upselling and promotion, and achieving KPI targets.
• Cash handling, till use, cashing up
• Embracing our visitor experience ethos
• Becoming an ambassador for the brand and Museum, by delivering the very best customer experience and standards of service for our customers
• Being focused on achieving all targets, as part of the Enterprises team
• Support Visitor Experience duties as required.
• Commercial responsibility: every member of staff has responsibility for the commercial success of Amgueddfa Cymru.

Amgueddfa Cymru has over 5.3 million items in its collection including Art, History and Archaeology and natural Sciences. These are spread across our seven museum sites and the National Collections Centre in Nantgarw. The national collection is a resource for the people of Wales, to be explored and enjoyed at our museums and at other museums and community settings across the country.

Based in St Fagans, you will be required to conserve our collections, both on display and in store, as part of an interdisciplinary team of conservators.

The types of objects, materials and collections you will focus your remedial work on are:

You will be involved with activity to enable:

Your base will be at St Fagans National Museum of History in Cardiff but you may be required to work at other sites.

Date of proposed interview: 08/01/26

As our Food & Beverage Supervisor you will be operationally based at our F&B premises/outlets, leading in the daily operation of that space and supporting a team of F&B Assistants. This will include the delivery of both the daily F&B offer in our cafes/canteens etc., and in delivery of catering for commercial hire events (sandwich lunches, buffets, canape receptions, Gala dinners etc.)

You will be responsible for ensuring that high-quality food, beverage and service is consistently delivered, and for line management of the F&B Assistant team, to include all HR duties as required.

You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, and will take an active role in the ordering of stock and equipment and stocktaking for your designated area/outlet.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Deputy Operations Manager.

• Being operationally based in the F&B outlets, directly supervising the team and ensuring consistently excellent levels of customer service are delivered and standards are upheld
• Being accountable for ensuring the F&B outlets are compliant in all aspects of legislation and regulation, including food safety and health and safety, and to include the retention of a 5 Food Hygiene rating
• Maximising sales and profit and achieve targets through planning and delivery of all aspects of the catering operations, and by controlling costs
• Being responsible for departmental keys and cash control, completing departmental cash policy paperwork on a daily basis and investigating and resolving any variances in a timely manner. Ensuring that cash is secured at all times
• Full line management responsibilities for the F&B Assistant team, including recruitment and PDR completion
• Responsible for recruiting and training F&B Assistants to departmental standards, and driving a sales and visitor experience mentality within the team
• Leading the team by communicating and directing them to complete allocated tasks in line with departmental processes and procedures
• Taking an active role in driving our visitor experience ethos and training forward and embedding this across the F&B outlets
• Developing and training teams to excel in customer care and product knowledge, resulting in a highly-trained and motivated team who excel in customer care and product knowledge
• Responsible for supporting in stock ordering and stock control, to include the control of wastage and completion of stocktakes
• Responsible for supporting in menu creation and implementation, ensuring that gross profit is achieved in line with budget
• Delivery of a high-quality, sustainable and commercially viable food & beverage offer in each outlet
• Achievement of a successful business operation within each outlet, contributing positive net results to the Enterprises P&L. This to be achieved through prudent management of all financial aspects of the F&B outlets, to include effective stock management and rotas
• Maintenance of systems for accurate record keeping and ensuring compliance with these

This is a senior role within Amgueddfa Cymru’s archaeology team, which consists of curators, collections care and access staff, PAS Cymru and Treasure staff. The team is part of the History and Collection Development Department which works across all Amgueddfa Cymru sites.

It will be based at National Museum Cardiff, but with a requirement to work at other Amgueddfa Cymru venues which store or display archaeological material. It will be responsible for the management of Wales’s national archaeology collections, ensuring they are both accessible and used in a range of diverse ways in the present, and inclusively /meaningfully documented and preserved for the future.

The role will require the development of new approaches to ensure that the collections continue to function as an important tool through which Amgueddfa Cymru delivers its strategic objectives. It will also require you to maintain and implement detailed collection management procedures necessary for the long-term care of the collections, whether in store, on display or on loan to others.

Care for the users of our collections is as central to this role as care for the collections themselves, and the postholder will be committed to broadening the range of people using these resources.

To help in the delivery of your objectives you will manage a small team of archaeologists focused on collections care, documentation, and access, and work as part of a cross-departmental group ensuring best practice in collections care across disciplines.

• To maintain a strategic overview of all Amgueddfa Cymru’s archaeology and numismatic collections, ensuring that information relating to the scale, scope, storage locations and display parameters are available to support delivery of Amgueddfa Cymru’s event, exhibition and capital projects.
• To lead on the management of, and access to those collections, ensuring that this work is carried out in accordance with the ethical standards and legal frameworks defined in its policies and procedures.
• To maintain external relationships and documentation relating to loans from the archaeology collections to other museums, ensuring that all lender conditions are satisfied.
• To ensure documentation (e.g., condition reports and photography) relating to archaeological material on display is maintained.
• To manage the internal process for assessing requests to take samples from items in the collections.
• To contribute to the work of Amgueddfa Cymru’s Collections Management Group to develop and maintain best practice across all our collection areas.
• To represent Amgueddfa Cymru on external forums relating to the management of archaeology collections.
• To develop and maintain volunteer and other community programmes that support the management of the archaeology collections.
• To ensure that our archaeology study spaces are welcoming and useful to all our visitors.
• To work with teams across Amgueddfa Cymru in the delivery of shared goals (e.g., curators, conservators, photographers, registrars and the buildings teams).
• To line manage a small group within the Archaeology Team.
• To deputise for the Head of Archaeology as necessary.
• To seek external funding opportunities in pursuance of the above responsibilities.

Date of proposed interview: 27 January 2026

As our Kitchen Manager, you will oversee the kitchen operations at our designated premises, with the role being a 50:50 split between operational duties and admin/compliance duties.

You will lead and direct the culinary team to ensure that high-quality food and service is consistently delivered across all outlets (cafes, canteens, etc.) and for all commercial hire events (sandwich lunches, buffets, canape receptions, Gala dinners etc.).

You will be responsible for ensuring overall compliance with all kitchen food safety, allergen, and health and safety processes, policies and procedures, ensuring that exemplary standards and accurate records are maintained.

You will be responsible for all kitchen stock management processes at the designated premises, to include stocktakes, ordering, and accurate maintenance of stock systems, records and invoices.

You will be involved in the development, creation and delivery of menus and new concepts across the sites, supported by the culinary team and Group Food & Beverage Manager.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Operations Manager. You will line manage all kitchen team.

• Responsible for overseeing the implementation of new menus, including accurate creation and entry of recipes onto stock systems
• Responsible for creation of DSS/recipe crib sheets for the culinary team, and ensuring that the kitchen team adhere to these at all times
• Responsible for the kitchen rota creation and management, ensuring that labour targets are met
• Responsible for line management of kitchen teams, to include all HR duties as required
• Working closely with the Group F&B Manager and F&B Operations Managers and F&B Supervisors to ensure that high-quality food and service is consistently delivered
• Responsible for overall kitchen compliance with all food safety processes, policies and procedures, including the accurate completion of all required food safety paperwork. Being proactive in liaising with EHO as required, and ensuring that you stay up-to-date and compliant with any legislation changes
• Responsible for overall kitchen compliance with all required allergen processes and documentation, including the creation and maintenance of accurate allergen information matrixes
• Responsible for overall kitchen compliance with all health & safety policies, processes and procedures, ensuring responsibility for yourself and others, and working in a safe and efficient manner at all times
• Completion of regular stocktakes, to include ensuring accurate counting, inputting, reconciliation and variance investigation
• Responsible for the ordering of stock and reconciliation of deliveries, ensuring that accurate delivery checks and records are maintained
• Responsible for accurate inputting and updating of data into the EPOS stock system (ingredients, recipes, orders, deliveries, wastage, transfers etc.)
• Responsible for procurement of all food and kitchen equipment items, ensuring adherence with all procurement processes and policies
• Maintaining and developing existing supplier relationships, and exploring and engaging with new suppliers as required.

Fel Cynorthwyydd Bwyd a Diod, byddwch yn gweithio fel rhan o'r tîm Bwyd a Diod, sy'n gyfrifol am ddarparu bwyd a diod i westeion ar draws y siopau/mangreoedd.

Bydd hyn yn cynnwys cyflwyno'r arlwy Bwyd a Diod dyddiol yn ein caffis/ffreuturau etc, ac wrth ddarparu’r gwasanaeth arlwyo ar gyfer digwyddiadau llogi masnachol (ciniawau brechdan, bwyd bys a bawd, derbyniadau canapes, ciniawau Gala etc)

Byddwch yn gyfrifol am ddarparu safonau uchel o ran bwyd a diod a gwasanaeth i gwsmeriaid a hynny yn gyson.

Byddwch yn gyfrifol am sicrhau y cydymffurfir â'r holl brosesau, polisïau a gweithdrefnau ar ddiogelwch bwyd, alergenau, ac iechyd a diogelwch, gan gwblhau'r holl hyfforddiant a gwaith papur yn ôl yr angen.

Mae'r rôl hon yn rhan o'r tîm Bwyd a Diod ac fe'i rheolir gan y tîm Goruchwylio Bwyd a Diod.

As our Food & Beverage Assistant you will work as part of the F&B team, responsible for providing guests with food & beverage across the outlets/premises.

This will include both the delivery of the daily F&B offer in our cafes/canteens etc., and in delivery of catering for commercial hire events (sandwich lunches, buffets, canape receptions, Gala dinners etc.)

You will be responsible for delivering consistently high standards of both food and beverage and customer service.

You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, completing all training and paperwork as required.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Supervisor team.

As our Food & Beverage Assistant you will work as part of the F&B team, responsible for providing guests with food & beverage across the outlets/premises.

This will include both the delivery of the daily F&B offer in our cafes/canteens etc., and in delivery of catering for commercial hire events (sandwich lunches, buffets, canape receptions, Gala dinners etc.)

You will be responsible for delivering consistently high standards of both food and beverage and customer service.

You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, completing all training and paperwork as required.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Supervisor team.

Fel Cynorthwyydd Bwyd a Diod, byddwch yn gweithio fel rhan o'r tîm Bwyd a Diod, sy'n gyfrifol am ddarparu bwyd a diod i westeion ar draws y siopau/mangreoedd.

Bydd hyn yn cynnwys cyflwyno'r arlwy Bwyd a Diod dyddiol yn ein caffis/ffreuturau etc, ac wrth ddarparu’r gwasanaeth arlwyo ar gyfer digwyddiadau llogi masnachol (ciniawau brechdan, bwyd bys a bawd, derbyniadau canapes, ciniawau Gala etc)

Byddwch yn gyfrifol am ddarparu safonau uchel o ran bwyd a diod a gwasanaeth i gwsmeriaid a hynny yn gyson.

Byddwch yn gyfrifol am sicrhau y cydymffurfir â'r holl brosesau, polisïau a gweithdrefnau ar ddiogelwch bwyd, alergenau, ac iechyd a diogelwch, gan gwblhau'r holl hyfforddiant a gwaith papur yn ôl yr angen.

Mae'r rôl hon yn rhan o'r tîm Bwyd a Diod ac fe'i rheolir gan y tîm Goruchwylio Bwyd a Diod.

As our Food & Beverage Assistant you will work as part of the F&B team, responsible for providing guests with food & beverage across the outlets/premises.

This will include both the delivery of the daily F&B offer in our cafes/canteens etc., and in delivery of catering for commercial hire events (sandwich lunches, buffets, canape receptions, Gala dinners etc.)

You will be responsible for delivering consistently high standards of both food and beverage and customer service.

You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, completing all training and paperwork as required.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Supervisor team.

The CELF Senior Paper Conservator will have specialist expertise in the care and conservation of works in that discipline. The focus of this post will be on works by contemporary artists that are being digitised and/or lent to partner galleries as part of the CELF project.

• Leading on remedial conservation treatments of selected modern and contemporary artworks on paper that have been triaged as requiring conservation during the mapping of the collection.
• Condition checking and remedial treatment of modern, contemporary and historic works on paper for Amgueddfa Cymru Exhibitions, often including challenging materials.
• Facilitating our programme of loans to museums and galleries across Wales, the UK, and internationally. Advising on loan conditions, undertaking condition reporting and conservation on works on paper that are being lent.
• Research and planning for the development of Amgueddfa Cymru’s collection care and acquisition practices for complex contemporary art installations, including liaison with living artists.
• Develop and maintain the Paper Conservation Studio, including requesting supplies and equipment as necessary, updating health and safety documentation, cleaning and responsible disposal of waste.
• Provide tours and talks for the public, partner galleries and other staff members to share knowledge of conservation and the collection at Amgueddfa Cymru.
• Support partner galleries as a conservation liaison, responding to queries and advising on best practice where necessary.
• Undertake virtual/physical couriering as required.
• Working with the Art Technicians and external contractors, manage and undertake mounting, framing and building of supports such as cradles as required.
• Specify packing methods and materials for transport and storage.
• Work with external contractors such as technicians on Amgueddfa Cymru collections.
• Commercial responsibility: every member of staff has responsibility for the commercial success of Amgueddfa Cymru. Specifically for this role: The role will create a legacy of works which have been treated and prepared for display and loan internationally as well as in Wales.

As our Kitchen Porter you will work as part of the Food & Beverage team, responsible for both kitchen cleanliness and the receiving and storage of deliveries.

You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, completing all training and paperwork as required.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Supervisor team.

• Ensuring that all kitchen and back of house areas are cleaned and maintained in line with food safety and health & safety policies
• Assisting with the receipt and storage of deliveries, and collation of all required delivery paperwork e.g. invoices
• Washing, drying and storing correctly all equipment used in the kitchen and food service areas
• Supporting the Front of House team in clearing food service areas, including the café, restaurant and function room spaces
• Ensuring accurate completion of food safety paperwork as required, including delivery checklists and temperature checklists
• Promptly reporting any equipment maintenance or health & safety issues to the F&B Supervisor team
• Completing opening, closing and shift cleaning duties and checklists as required
• Supporting the kitchen team in stock management and stock rotation
• Removing kitchen waste in line with the museum’s waste strategy
• Supporting the kitchen team in basic food preparation e.g. cutting ingredients, peeling & washing food items
• Supporting in stocktaking and stock line checks as required
• Supporting the kitchen team in stock order creation