Applications are invited for the above permanent full-time post, working as part of the Accommodation Services Team (previously called Residential Life team) in the Student & Academic Services department.

The successful candidate will be educated to 2 AS Levels or 1 A level or NVQ level 4 in a relevant subject area. You will be an individual who has proven people management experience, is truly customer-focused and who embraces change. You will lead and develop your team to react positively and effectively. You will have experience of building collaborative relationships with colleagues, customers and stakeholders. You will have experience of operational financial processes within a service environment, preferably within a residential setting with customer service at its core.

The ability to communicate in Welsh is essential for this post.

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work-life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Informal enquiries can be made by contacting: Jeanette Wilson j.wilson@bangor.ac.uk

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 382646.

Committed To Equal Opportunities.

Overview

The Accommodation Services department provides students with the best experience in their living accommodation, by keeping them safe and supported and by promoting their participation and ownership of an equal and responsible communal society. The department currently supports approximately 2,500 students living in 38 buildings across two purpose-built villages. We are an award winning, fast paced and student focused department, delivering the best in student experience. The successful candidate will join an enthusiastic and positive team and will be expected to contribute proactively to the ethos of the department. The standard working week will be on an as and when required basis, working 5 days out of 7 in any one week to support business needs, although the standard working days will be Monday – Friday 8.45am- 5.00pm.

Purpose of the Job

We are seeking an experienced manager to be responsible for the leadership and day-to-day management of the Accommodation Team within Accommodation Services; ensuring that the highest possible standards of customer service and care are maintained across the full accommodation cycle (applications, allocations, arrivals, room moves and departures).

Main Duties and Responsibilities

Manage and coordinate the work of the Accommodation Services Assistants and the Accommodation Services Administrator (Systems), ensuring effective delivery of all reception duties and year-round application processing.
Lead on the induction, training, and ongoing development of team members, ensuring consistent standards of performance.
Set clear objectives, delegate tasks appropriately, and motivate staff to deliver a high-quality service.
Conduct regular one-to-one meetings, facilitate monthly team meetings, and carry out Performance Development Reviews.
Communicate detailed and complex information to staff and determine effective methods for conveying guidance and procedural updates.
Maintain a thorough knowledge of the University’s Banner student records system as it relates to Halls of Residence.
Carry out routine configuration tasks in the Kinetics system to support daily operations, ensuring annual updates support efficient online applications, allocations and service delivery.
Ensure Kinetics contains accurate and up-to-date information to support the allocation of varied student cohorts and accommodation pathways, carrying out routine updates as required.
Understand, use and communicate specialist system information, including KxStudent and Kinetics Web configuration.
Use established analytical methods to produce operational reports.
Follow established procedures and protocols to ensure compliance with University Financial Regulations and Quality Assurance standards.
Carry out the operational tasks required for the annual and in-year accom...

Accommodation Officer

Job Number

School/Department

Grade

Salary Information

Contract Duration

Responsible to

Closing Date

Overview

Purpose of the Job

Main Duties and Responsibilities

Connect with a cause that needs you!

Wraparound Practitioner jobs available