Legal Services Administrator Job description and person specification Sheffield Citizens Advice and Law Centre provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We campaign for change to social policy to improve the well-being of the people and communities we support. Our advice services provide help and advice across a wide range of issues and more in depth help in respect of welfare benefits, debt, housing, employment and immigration. Our independent advocacy services are delivered through Sheffield Advocacy Hub, in partnership with three organisations. We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield. Purpose of job Our Legal Services Administrators provide technical administrative support for our fee earning Legal Services. These currently include Legal Aid Agency funded work in Housing and Immigration Advice. The role provides critical support to a team which supports people in the city in extremely vulnerable situations such as homelessness and eviction, asylum claims and citizenship applications. The role includes all aspects of administration and ensuring the smooth running of the Legal Services offices. This is a fast paced role which enables our legal teams to maximise their focus on client work and fee earning activities. Administrators are required to undertake all their duties in accordance with Citizens Advice Sheffield policies and procedures, utilising national and local sources of information and guidance. Responsible For: Legal Services admin volunteers, where appropriate Responsible To: Solicitor Main duties and responsibilities Service provision Legal Services Administrators are required to: ● Welcome clients to the service, in person, digitally or on the telephone, enable clients to explain their needs and advise clients on the appropriate service ● Triage client queries and incoming referrals for legal services, record client data and manage caseworker diaries for new appointments ● Facilitate the processing of incoming and outgoing mail and email correspondence as appropriate ● Operate legal services support systems, including maintaining electronic and paper records to the Specialist Quality Mark (SQM) standard and in line with Legal Aid Agency requirements; ● To input, update and maintain data held on the Case Management System, including to document advice and casework ● Prepare Legal Aid files for billing and audits ● Operate information technology systems ● Support finance systems, including maintaining electronic and paper records ● Support the management of premises ● Support the recruitment, development and retention of volunteers ● Support the administration and delivery of training ● Provide support to conferences, meetings and other events ● Provide general administrative support to the team and managers ● Ensure that these duties are undertaken in accordance with all relevant policies and standards. Professional learning and development Legal Services administrators are required to undertake learning and development including: ● Keeping up to date with legislation ● Keeping up to date with policies and procedures ● Attending internal and external training Person specification Technical Legal Aid/SQM Competence ● Competency: Demonstrates practical skills relevant to the administration of legal aid including working to precise accuracy, maintaining quality standards and meeting deadlines Indicators: Legal Aid Agency submissions are fully compliant and submitted within deadlines, and all work is carried out to the requirements of the Specialist Quality Mark (SQM) ● ICT and Digital Competence ● Competency: demonstrates proficiency in ICT and digital software and ● applications including the ability to adapt to new systems Indicators: makes effective use of existing ICT and digital applications and takes a positive approach to new ICT and digital solutions Organisational & Planning Competence ● Competency: Organises tasks, prioritises effectively, and maintains accurate records. Indicators: Manages administrative duties, plans for efficient resource use ● Communication & Teamwork Competence ● Competency: Communicates effectively and works collaboratively as part of a ● team. Indicators: Liaises with stakeholders, provides clear information, and supports colleagues. Problem Solving & Initiative Competence ● Competency: Identifies and addresses problems, proposes solutions, and ● demonstrates self-motivation. Indicators: Oversees small projects, suggests efficiency improvements, and works with minimal supervision. Personal Development & Values Competence ● Competency: Demonstrates commitment to personal learning, professional development, and the values of Citizens Advice Sheffield particularly equality, diversity and inclusion. Indicators: Develops competence in facilities management, works flexibly, and supports community empowerment. ● In addition to the above competencies, the postholder must have the Right to Work in the UK, and will be subject to a basic DBS check for work with adults.
Data Analyst Job description and person specification Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We campaign for change to social policy to improve the well-being of the people and communities we support. Our advice services provide help and advice across a wide range of issues and more in depth help in respect of welfare benefits, debt, housing, employment, immigration and discrimination. Our independent advocacy services are delivered through Sheffield Advocacy Hub, in partnership with three organisations. We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield. We campaign for change to social policy to improve the well-being of the people and communities we support. Purpose of job The Data Analyst will lead the collection, analysis, interpretation and presentation of a range of internal and external data in order to effectively tell the story of our impact, support our decision making, and inform service development and improvement. You’ll work closely with our Social Policy and Involvement Manager to effectively tell our story to a range of audiences. We work with people in the city in situations that make them extremely vulnerable. We know the difference we make - but we need to be better at communicating this. You will play a key role, by spotting opportunities to add substance and impactful numbers to our story, showing members of the public, partners, professionals and decision makers the difference we make. You’ll also play a key role in helping us to use data to understand who we aren’t reaching or where changes to our approach could make us more effective. You’ll need a passion for both numbers and social justice. Reports to: Social Policy & Involvement Manager Main duties and responsibilities ● The collection of appropriate internal and external data - liaising with colleagues to ensure that essential data is collected from (i) clients, paid staff and volunteers (ii) internal systems (iii) external data sources ● The analysis of the above data in line with internal and external reporting requirements ● The presentation of data and analyses in appropriate formats for different audiences, in liaison with colleagues ● Exploring data to develop insights for service development, for example identifying gaps in uptake of different services and channels between different groups of people, and presenting these to the leadership team and board of trustees ● Ensuring full compliance with our information assurance policies and procedures throughout the data lifecycle You will work closely with Service Managers and the Leadership Team to define the questions and focus for analysis and liaise closely with key external partners such as the Sheffield City Council Public Health Team. Person specification Knowledge and experience Essential: ● Excellent IT skills across a range of packages ideally including the full Google suite (Docs, Forms, Sheets, Slides, GMail etc) ● Experience of collecting, analysing, interpreting and presenting data ● Experience of using databases or customer relationship management (CRM) systems, including importing, exporting and reporting ● Experience of writing and producing clear and easily understood material in a range of formats to tell a story to people who don’t have any technical knowledge Skills and abilities Essential: ● Strong numerical skills ● Work to a high level of accuracy and attention to detail, both written and numerical ● Self-motivated ● Strong digital skills ● To be able to analyse and interpret data and produce metrics and reports in a visually attractive form that are understandable to people with limited technical knowledge ● Work with a high level of integrity and discretion to hold confidential personal and sensitive data about clients, colleagues and business strategy ● Ability to manage complex processes ● Have a genuine passion to develop effective data processes within our organisation and constantly looking for ways to improve the way we work ● Good communication skills (verbal and written) ● Able to prioritise ● Well organised ● Able to work as part of a team Aptitude Commitment to: ● the goals and values of Citizens Advice Sheffield ● working flexibly and to adapting to changing needs and priorities ● team working ● personal learning and professional development ● equal opportunities and to valuing diversity
Consumer Service Adviser Job description and person specification Purpose of the job Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield. We campaign for change to social policy to improve the well-being of the people and communities we support. The Consumer Helpline is open every week day and is a dedicated service for people from across the whole of England and Wales to contact with consumer enquiries (General Consumer, Energy - including Heat Networks, Post) Your role will be answering incoming calls and digital contacts to undertake an assessment of the consumer advice needs and to provide relevant help and advice to support in the resolution of the clients issue. You will be working in a busy, target driven contact centre environment managing a high volume of incoming telephone calls and digital contacts from some of the most vulnerable people in the community. We may also ask you to deliver other services, depending on the business needs of the organisation. Main duties and responsibilities ● To deliver excellent customer service. ● To conduct short, focused interviews either by telephone or digitally to explore the clients situation and issues that need resolving. ● To make a judgement about what the next steps should be, based on understanding the problem, the clients ability and effective use of resources and other agencies which provide advice. ● Where appropriate to provide quality assured assisted self-help information/early intervention information. ● Where appropriate refer or signpost clients to one of the external partners in line with documented procedures. ● To ensure all clients work is entered onto the relevant case recording system in line with the quality requirements of the service. ● To maintain detailed and accurate statistical information as required by the Consumer Service and identify and report evidence to support social policy campaigns. ● Where additional advice needs are identified follow our documented procedures to refer or signpost those customers to an agreed external partner or a Local Citizens Advice office. ● Ensure that service and individual performance standards and targets are met ● To adhere to the documented Consumer Service quality standards. ● Any other duties deemed necessary for the delivery of the service. Professional learning and development Consumer Service Advisers are required to complete the relevant Consumer service training programme (General Consumer, Energy including Heat Networks or Post) and other mandatory training. They will also need to demonstrate satisfactory achievement of adviser competencies within six months of starting the role. All staff are required to undertake learning and development including keeping up to date with rules and legislation, policies and procedures and attending internal and external training as required. Person specification Essential: Knowledge and experience in ● The delivery of excellence in customer service across digital and telephone channels including requirement for accurate record keeping ● Experience of working with others to deliver a service Skills and abilities ● The ability to understand and assimilate complex information and apply it to a ● client’s circumstances ● Excellent communication skills ● Strong IT skills and have the ability to quickly and accurately record information ● ● Ability to undertake self-directed independent learning and also to learn as part of a including the ability to talk and type. group in a classroom environment Aptitude Commitment to: ● Working flexibly across multiple channels and to adapting to changing needs and priorities ● Team and partnership working ● Reliability and excellent time keeping ● The delivery of service and individual performance standards ● Valuing diversity and understanding of the barriers people face ● Flexibility and willingness to be available to work on a rota between the hours ● of 8am and 6pm Monday to Friday. ● The goals and values of Citizens Advice Sheffield Qualifications and training ● No specific prior qualifications for the role as full training will be provided but evidence of recent learning and a commitment to further learning is essential.
Assessment and Support Worker
Job description and person specification
Purpose of the Job:
Citizens Advice Sheffield was set up in October 2013. We provide generic and
specialist advice and statutory advocacy services via telephone, digitally and in
person.
We aim for excellence. Our ambition is to be among the best advice and
advocacy services in the country, and one of the leading voluntary and
community organisations in Sheffield. We campaign for change to social policy
to improve the well-being of the people and communities we support.
Part of what makes us distinct and innovative is our Advocacy service, which
was set up in 2002 and has grown significantly since that time. The Advocacy
Service currently provides the following modes of independent advocacy:
- Generic mental health advocacy
- Advocacy under the Care Act 2014
- Independent Mental Health Advocacy (IMHA)
- Independent Mental Capacity Advocacy (IMCA)
- Deprivation of Liberty Safeguards Relevant Person’s Representative
(DOLS RPR) service
- Rule 1.2 Representative service (for Community DoLS)
- NHS Complaints Advocacy
- Generic advocacy for people with learning disabilities
- Generic d/Deaf advocacy
As an assessment and support worker, you will be joining a team (including
independent advocates, advisers and administrators) delivering services to
some of the most vulnerable people in the community. Your role is to provide
the initial point of contact both for individual clients and people from agencies
seeking to make a referral.
Main duties and responsibilities
Our assessment and support worker is required to:
• Welcome clients and referrers to the service via the telephone and email.
• Enable clients and referrers to explain their needs and requirements
• Explore clients’ circumstances, support needs and - communication
preferences
• Assess clients’ needs and - direct them to services which may be able to
meet these needs
• Develop knowledge to-signpost clients to relevant services
• Efficiently gather information required and enter on to databases
• Create and maintain comprehensive client and service provision records.
• Provide services in accordance with all relevant quality standards
• Ensure that service and individual performance standards and targets are
met
• Work in partnership with others in the best interests of clients
• Identify and report evidence to support social policy campaigns.
• Maintain internal database and produce monitoring reports
• Any other duties deemed necessary for the delivery of the service
Professional learning and development
Assessment and support workers are required to undertake learning and
development including keeping up to date with guidance, policies and
procedures and attending internal and external training as required.
Person specification
Essential:
Knowledge and experience in
● The delivery of excellence in customer service across digital and
telephone channels including requirement for accurate record
keeping.
● Experience of working with others to deliver a service.
Skills and abilities
● To be able to learn and interpret complex information and convey it in
an understandable way
● To communicate clearly with clients (including those
facing barriers), colleagues and representatives from
other agencies
● To support and empower clients
● To have strong IT skills and have the ability to quickly and
accurately record information, including the ability to talk and
type.
● To be able to use information technology including databases
and monitoring tools to support advocacy provision
Aptitude
Commitment to:
●
Working flexibly and to adapting to changing needs and
priorities
● Team working and partnership working
● Reliability and excellent time keeping
● Attention to detail and the importance of “right first time”.
● The delivery of service and individual performance
standards
● Valuing diversity
● The goals and values of Citizens Advice Sheffield
Qualifications and training
● Successful completion of all mandatory training requirements
Desirable:
● Experience of working in a social care environment
SHEFFIELD CITIZENS ADVICE AND LAW CENTRE
34,263 - 36,649 per year
Sheffield
Full-time
8th January 2026
Housing Team Manager - Solicitor or CILEx (Legal Aid) Solicitor or CILEx qualification required for this role Salary: £34,263 to £36,649 p.a. depending on experience and qualifications Contract: Full-time, permanent This is an exciting opportunity to join one of the country’s largest Citizens Advice organisations delivering advice and advocacy services to tens of thousands of people every year. We deliver services by phone, digitally and face to face, in multiple locations and to some of Sheffield’s most vulnerable communities. We also work to influence local and national policy and are committed to increasing the opportunities for those who use or need our services to help shape what we deliver. We are also a Law Centre giving people, who would otherwise have no access to it, specialist legal advice across a number of areas including Housing. We’re looking for a Solicitor or CILEx with practice rights in advocacy and litigation to supervise our housing advice team and legal aid contract. The team offers complex casework and representation to clients facing possession, eviction, serious disrepair and housing issues related to domestic abuse and violence and to anti-social behaviour. You will have 3 years’ PQE in housing law and be able to manage a wide range of cases, as well as experience of working under a legal aid contract, supervising caseworkers, and meeting targets. We can offer you a supportive culture within a charity setting committed to social justice. We offer an attractive remuneration package with good terms and conditions of employment including: 35 hour working week; Pension scheme with 4% employer contribution; Health Plan with integrated employee assistance programme; onsite Gym. Job application packs are available to download at www.citizensadvicesheffield.org.uk or you can contact applications@citizensadvicesheffield.org.uk. Please quote the job reference number in the subject heading. All candidates must submit the application form (no CVs accepted) to applications@citizensadvicesheffield.org.uk by 5pm on Thursday 8th Jan 2026. For an informal discussion about the post, contact the applications inbox and we will arrange for someone to contact you. Interview date Thursday 15th January 2026. Applications will be reviewed as they arrive, and interviews may be conducted before the closing date. Therefore, early applications are strongly encouraged. This post will be subject to a basic DBS check for work with adults.
Job Description and Person Specification Solicitor (with Legal Aid) Citizens Advice Sheffield is Sheffield’s leading provider of advice and advocacy services. Every year we help over 20,000 people in Sheffield. Our services are free, confidential, independent and impartial. We work with our partners, ranging from large public sector bodies to smaller community organisations, to support our clients with the problems they face, while campaigning to improve the policies and practices that affect people's lives. We provide a wide variety of advice and advocacy services through digital means, by telephone and in person and we strive to be responsive and adaptable in order to meet the changing needs of the communities we serve. We work in a fast-changing and often challenging environment but together we make a big difference. Job Description and Person Specification The Role Solicitor specialising in a specific area of social welfare law, providing high-quality legal advice and representation. Managing their own caseload and providing comprehensive legal services under our Legal Aid contract. The solicitor is also responsible for managing a team of advisors within their specific specialist area of law and the monitoring of the quality of their work through both local and national Citizens Advice standards and the external ones set by the Legal Aid Agency. An important aspect of this role is to communicate effectively with other client-facing staff members to offer support, advice and guidance when dealing with clients presenting with queries relating to their specialist area. Duties and Responsibilities Solicitors at CAS are Team Managers and part of the wider management team. They are required to: ● Deliver services in accordance with our service delivery strategy and operational plans, including telephone, digital and pre-booked appointment services ● Meet the needs of all clients, wherever possible empowering clients to improve their confidence and capability, and supporting them to develop and implement action plans to meet their needs In addition Solicitors are expected to: ● Provide expert legal advice, casework assistance, and representation to clients in your specialist area (eg Housing, Employment, or Immigration Law). ● Manage a varied caseload, including conducting initial interviews, undertaking legal research, drafting legal documents, negotiating settlements, and representing clients in court or tribunals. ● Conduct thorough case analysis and develop effective legal strategies. ● Maintain accurate and up-to-date case files in accordance with Legal Aid Agency requirements and internal procedures. ● Comply with all relevant Law Society and Legal Aid Agency regulations, standards, and quality requirements. Including but not limited to ensuring preparation, record keeping and service delivery for SQM (Service Quality Mark) and all other required audits. ● Ensuring that accurate and securely stored records are maintained for the required period and are available for timely legal aid billing requirements. ● Contribute to the development of legal resources and training materials for staff and volunteers. ● Participate in internal and external meetings and networking events as required. ● Work collaboratively with other team members, including caseworkers, volunteers, and administrative staff, to provide a holistic service to clients. ● Contribute to the organisation's aims and objectives, including promoting access to justice and raising awareness of social welfare issues. ● Undertake continuous professional development to maintain and enhance legal knowledge and skills. Staff supervision, support and development Like all team managers, Solicitors are required to: ● Contribute to creating and supporting a positive culture in which all paid staff and volunteers are supported and valued ● Contribute to engaging paid staff and volunteers in good team work, planning and delivering services, and in campaigning ● Supervise paid staff and volunteers in accordance with our policies and procedures ● Provide advice, guidance and support to and supervise paid staff and volunteers in relation to any aspect of service delivery ● Support volunteer recruitment, training, development and retention ● Support the design and delivery of training Campaigning and social policy development Solicitors may also: ● Support research and other activity to identify priorities for campaigns and social policy development, and the evidence to support such campaigns ● Support the design and implementation of campaigns locally ● Assist with our contribution to regional and national campaigns, and with acting upon these campaigns locally Service strategy, planning and development Solicitors will: ● Support and advise the leadership team to develop and implement service delivery strategies and plans Professional learning and development Solicitors, like all team managers are all required to undertake learning and development including: ● Keeping up to date with legislation ● Keeping up to date with policies and procedures ● Attending internal and external training ● Obtaining and maintaining accreditation for specialist practice Reporting to: Service Manager Responsible for: a team of paid advisers/ advice workers and volunteers Person specification The Solicitor (with legal aid) will demonstrate the following competencies: ● Deep Knowledge of Relevant Law: A thorough understanding of the specific areas of law covered by the legal aid contract (e.g., housing, welfare benefits, immigration, family law). This includes legislation, case law, and procedural rules. ● Casework Management Proficiency: Excellent ability to manage a complex caseload efficiently and effectively, adhering to legal aid regulations, deadlines, and quality standards. This includes conducting client interviews, undertaking legal research, drafting documents, and representing clients in relevant forums. ● Legal Analysis and Problem-Solving: Strong analytical skills to assess complex legal issues, identify relevant facts, and develop sound legal strategies. ● Risk Management and Compliance: Understanding and adherence to professional conduct rules, legal aid guidelines, and the policies and procedures of both Citizens Advice and the law centre. ● Commitment to Access to Justice: A genuine passion for and understanding of the principles of access to justice and a commitment to serving vulnerable individuals. Line Management & Leadership: ● Supervisory Skills: Ability to effectively supervise and support a team of legal caseworkers, staff members, or volunteers. This includes delegating tasks, monitoring performance, providing constructive feedback, and conducting PDR’s and supervisions. ● Performance Management: Ability to set clear objectives, monitor progress, and address performance issues in a fair and consistent manner. ● Coaching and Mentoring: Skilled in developing the skills and knowledge of team members through coaching, mentoring, and identifying training needs. ● Team Building and Motivation: Ability to foster a positive and collaborative team environment, promote teamwork, and motivate individuals to achieve their best. ● Communication and Interpersonal Skills: Excellent written and verbal communication skills to effectively interact with team members, senior management, clients, and external stakeholders. This includes active listening, clear articulation, and the ability to adapt communication style to different audiences. ● Organisational and Time Management Skills: Strong ability to organise workload, prioritise tasks for themselves and their team, and meet deadlines in a demanding environment. ● Delegation Skills: Ability to effectively delegate tasks to team members, empowering them and ensuring efficient workload distribution. ● Conflict Resolution: Ability to mediate and resolve conflicts within the team or with other stakeholders in a constructive and professional manner. Organisational Awareness & Collaboration: ● Understanding of Citizens Advice and Law Centre Ethos: Appreciation for the distinct yet complementary missions and values of both Citizens Advice and the law centre model, including their commitment to holistic advice and advocacy. ● Collaboration and Partnership Working: Ability to work effectively with other teams within both organizations, including advice workers, administrators, and managers. This also includes potential collaboration with external agencies and partners. ● Adaptability and Flexibility: Ability to navigate the different operational structures and reporting lines that may exist within a joint organization. ● Understanding of the Legal Aid Landscape: Awareness of the challenges and opportunities within the legal aid sector, including funding constraints and policy changes. ● Commitment to Continuous Improvement: A proactive approach to identifying areas for improvement within their team and the wider organization. Personal Attributes: ● Integrity and Professionalism: Maintaining high ethical standards and demonstrating professionalism in all aspects of their work. ● Empathy and Client Focus: Understanding and responding to the needs and vulnerabilities of clients accessing legal aid services. ● Resilience: Ability to cope with the emotional demands of legal aid work and manage pressure effectively. ● Problem-Solving and Initiative: Ability to identify and proactively address challenges and find creative solutions. ● Commitment to Equality, Diversity, and Inclusion: Ensuring fair and equitable access to services and promoting an inclusive work environment.
Job Description and Person Specification Team Manager Sheffield Citizens Advice and Law Centre, operating as Citizens Advice Sheffield provides a range of advice and advocacy services to Sheffield’s communities and contributes to regional and national services. We provide our services by phone, through digital routes and in person. We are part of the national Citizens Advice and Law Centres networks. Our advice services provide help and advice across a wide range of issues and more in depth help in respect of welfare benefits, debt, housing, employment, immigration and discrimination. We offer bespoke services for communities who face particular barriers including those with mental health problems, the Deaf community, people in hospital, and refugees and asylum seekers. We undertake specialist casework, including debt services and legal aid work in housing and immigration. We have well established partnerships with a wide range of public sector and community organisations to ensure advice is as accessible as possible to those who most need it. Our independent advocacy services are primarily delivered through Sheffield Advocacy hub under contract to Sheffield City Council. We also deliver a number of smaller contracts such as generic mental health advocacy. We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield. We campaign for change to social policy to improve the well-being of the people and communities we support. Purpose of job Our team managers are responsible for supervising the provision of our services to clients. Team managers manage, supervise and support our paid staff and volunteers to support and empower clients to address their needs, and to provide tailored casework when this is needed. Team managers are part of the management team, responsible for shaping and implementing service strategy, to ensure high quality service delivery and performance in accordance with contractual and other requirements, and to develop and implement service policy and practice. Team managers provide advice, guidance and support to other staff, and support the provision of training and professional development in their fields of expertise. Team managers lead and contribute to specific projects as agreed with their service manager. Team managers themselves provide advice, advocacy and other services, including casework, including complex cases. Team managers seek to support and empower clients to address their needs. Team managers provide advice and advocacy that is accessible by all clients, taking full account of clients’ communication and other needs. Team managers provide services through multiple channels and in a wide range of settings, including our own offices, those of partner agencies and clients’ homes. Team managers play a key role in campaigning and social policy work. Team managers may play a lead role in the provision of independent advocacy or advice in one or more areas of law; this may include welfare benefits, debt, housing, employment, immigration, discrimination, health and social care and other areas of public and social welfare law. Team managers are required to undertake all their duties in accordance with Citizens Advice Sheffield’s policies and procedures, utilising national and local sources of information and guidance. Main duties and responsibilities Service provision Team managers are required to: ● Ensure the delivery of services in accordance with our service delivery strategy and operational plans, including telephone, digital and pre-booked appointment services ● Meet the needs of all clients, wherever possible empowering clients to improve their confidence and capability, and supporting them to develop and implement action plans to meet their needs ● supervise advice and/or advocacy sessions and casework, in accordance with relevant quality standards ● contribute to ensuring that performance standards and targets are met ● ensure that comprehensive client and service records are maintained, using information technology and other systems ● contribute to ensuring compliance with funders’ and contractual requirements ● support the identification and reporting of evidence to support social policy campaigns, and may lead and contribute to such campaigns Team managers may also provide advice and/or advocacy, and carry a caseload, including complex casework, court and tribunal representation, and are required to do so in accordance with all relevant quality standards. Staff supervision, support and development Team managers are required to: ● Contribute to creating and supporting a positive culture in which all paid staff and volunteers are supported and valued ● Contribute to engaging paid staff and volunteers in good team work, planning and delivering services, and in campaigning ● Supervise paid staff and volunteers in accordance with our policies and procedures ● Provide advice, guidance and support to and supervise paid staff and volunteers in relation to any aspect of service delivery ● Support volunteer recruitment, training, development and retention ● Support the design and delivery of training Campaigning and social policy development Team managers may also: ● Support research and other activity to identify priorities for campaigns and social policy development, and the evidence to support such campaigns ● Support the design and implementation of campaigns locally ● Assist with our contribution to regional and national campaigns, and with acting upon these campaigns locally Service strategy, planning and development Team managers support and advise the leadership team to develop and implement service delivery strategies and plans Professional learning and development Team managers are all required to undertake learning and development including: ● Keeping up to date with legislation ● Keeping up to date with policies and procedures ● Attending internal and external training ● Obtaining and maintaining accreditation for specialist practice Person specification Knowledge Comprehensive knowledge of: ● national and local legislation, policies, strategies , systems and processes for advice and/or advocacy services ● one or more of welfare benefits, debt, housing, employment, immigration, discrimination, public law, pensions, mental health and care, and other service specialisms ● advice and/or advocacy giving processes and systems ● the communities supported by Sheffield Citizens Advice ● supervision and management methods Skills High quality skills: ● to support and manage paid staff and volunteers ● to communicate well with clients, colleagues and other agencies ● to contribute to service delivery strategies and plans ● to support the implementation of plans, including service development and change ● to develop advice, advocacy and service policies, procedures and practice ● to positively resolve operational service challenges ● to support team and staff development, and resolve human resources issues ● to support the engagement of clients in service planning and development ● to support work in partnership with other agencies Aptitude Commitment to: the goals and values of Citizens Advice Sheffield ● ● working flexibly and to adapting to changing needs and priorities ● delivering service quality and performance standards and targets ● supporting service improvement and development ● team working ● working in partnership with other agencies ● personal learning and professional development ● equality opportunities and to valuing diversity Qualifications, training and accreditation Successful completion (or willingness to complete) mandatory training requirements. Participation in and commitment to participating in management and supervision development programmes. Accreditation as required for specialist areas of advice and/or advocacy practice. For the role of housing team manager, this would include CILEx with practice rights in advocacy and litigation and to meet LAA supervisor standard.
SHEFFIELD CITIZENS ADVICE AND LAW CENTRE
24,938 - 27,172 per year (pro rata)
Sheffield
Part-time
5th January 2026
Job Reference: HR1225 HR & Governance Administrator Fixed term 12 months maternity cover post, 21-35 hours per week Salary £24,938 - £27,172 per annum pro rata (depending on qualifications and experience) Sheffield Citizens Advice and Law Centre provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We campaign for change to social policy to improve the well-being of the people and communities we support. We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield Our people are our most important resource - this post has a key role to play in ensuring HR processes run smoothly and that we provide a workplace where people feel supported and valued. Due to maternity leave we are seeking to recruit to a fixed term contract within our Support Services team. The ideal candidate will have good all round admin experience and ideally experience of working in an HR team. Familiarity with SAGE HR would be an advantage and a Level 3 CIPD qualification is desirable though not essential. The role requires working to tight deadlines with excellent organisation and a high degree of accuracy and attention to detail. It also requires sensitivity and discretion. In return, you will have the satisfaction of knowing your work directly supports our teams as they deliver advice and advocacy to people across Sheffield. We can offer you a supportive culture within a charity setting committed to social justice. We offer an attractive remuneration package with good terms and conditions of employment including: 35 hour working week; Pension scheme with 4% employer contribution; Health Plan with integrated employee assistance programme; onsite Gym. Job application packs are available to download at www.citizensadvicesheffield.org.uk or you can contact applications@citizensadvicesheffield.org.uk. Please quote the job reference number in the subject heading. All candidates must submit the application form (no CVs accepted) to applications@citizensadvicesheffield.org.uk by 9:00am on Monday 5th January 2026. For an informal discussion about the post, contact the applications inbox and we will arrange for someone to contact you. Interviews 13th or 14th January 2026. This post will be subject to a basic DBS check for work with adults.
Specialist Administrator (HR & Governance) - Maternity Cover Job description and person specification Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We campaign for change to social policy to improve the well-being of the people and communities we support. We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield. We believe in the value of strong partnership working with both voluntary and statutory sector organisations to make the most of limited resources and ensure quality, reliable advice and advocacy are available to all who need them in the city. Purpose of job This role reports to the Admin Team Manager and sits within the support services team, providing specialist Human Resources & Governance support across the organisation. The post-holder will liaise closely with the interim HR Manager and external HR contract. The postholder will also work closely with the Senior Management Team and Board of Trustees. The HR & Governance Administrator will assist in the administration of all HR & People processes and procedures, as well as providing administrative support to our Governance functions. Responsible to: Admin Team Manager Responsible for: n/a Main duties and responsibilities The postholder will: ● Assist with the recruitment and induction of paid staff and volunteers ● Update HR database and any other personnel records ● Maintain accurate governance records internally and with the Charity Commission, Companies House, Financial Conduct Authority and the Information Commissioner’s Office and with other regulators and bodies ● Monitor trustee training and compliance and ensure all mandatory courses are undertaken ● Arrange trustee board and committee meetings ● Take minutes at meetings of the Trustees, both in person and via video recordings where appropriate and produce written minutes in line with organisational procedures and policies (including out of hours meetings) ● Prepare HR documents including employment contracts ● Prepare Board and Committee papers ● Assist with HR policy development ● Provide regular reports on HR metrics ● Assist the interim HR Manager in supporting our wider management team with HR & People issues ● Provide administrative support to managers at any HR or Governance related meetings ● Administer people surveys and any other people feedback mechanisms ● Work closely with other support services staff to enable accurate payroll calculations, training and learning and health and safety records ● Be responsible for ensuring that all appropriate checks are completed in a timely and efficient manner including Right to Work and DBS checks ● Support the delivery of our internal communications strategy and the use of digital tools to support this ● Support the delivery of a People Health and Wellbeing strategy ● Support the best use of our external HR contract including accessing advice as appropriate ● Address HR & Governance arising risks and issues in line with the role ● Support the delivery of the responsibilities of the HR & Governance functions in complying with employment, charity law and other legislation and organisational policies and procedures. ● Answering incoming calls, taking messages and passing through where required. ● Greet any visitors to the offices in a professional manner ● Proactively assist with the smooth running of the office. The above list is not exhaustive and other more general duties may be required within the role. Person specification Knowledge and experience Essential: ● Working knowledge of using ICT software (Google or Microsoft applications) to produce documents, spreadsheets and presentations or a proven ability to learn new software Desirable: ● Experience in providing high quality, efficient and modern administrative services within HR, Governance or other similar setting ● Experience of using CRM systems, including importing, exporting and reporting ● Experience of writing and producing clear and easily understood material in a range of formats Skills and abilities ● Work with a high level of integrity and discretion to hold confidential personal and sensitive data about colleagues and business strategy ● Strong digital skills and be able to apply these to the job ● To be able to analyse data and produce metrics in a visually attractive form ● Maintaining accurate record keeping systems ● Able to produce comprehensive and accurate reports and minutes to a high standard ● Ability to work flexibly and to adapt to changing needs and priorities ● Excellent attention to detail and ability to manage complex processes ● Ability to manage difficult and emotionally charged conversations and interviews ● Have a genuine passion to develop effective HR processes within our organisation and constantly looking for ways to improve the way we work ● Good communication skills (verbal and written) ● Self motivated ● Able to prioritise ● Well organised ● Able to work as part of a team Aptitude Commitment to: • the goals and values of Citizens Advice Sheffield • working flexibly and to adapting to changing needs and priorities • team working • personal learning and professional development • equal opportunities and to valuing diversity Qualifications, training and accreditation A CIPD (level 3) qualification is desirable. Other Essential: ● Right to work in the UK ● Subject to DBS check