Listed 2 weeks ago
APASEN OPPORTUNITY ZONE SERVICES JOB DESCRIPTION GENERAL INFORMATION Job Title: Salary: Working hours: discussed. #Responsible to: Responsible for: Project Worker (Complex Need) £13.85 per hour Casual Worker contract-working pattern to be Service Manager, Opportunity Zone To provide routine advice and guidance to: 1. Opportunity Zone Workers 2. Sessional, Support and voluntary workers 3. Agency workers and new members of staff. JOB SUMMARY 1. To provide high quality personal, social, and emotional care for COMPLEX NEED with challenging behaviour service users within day care setting. 2. To care for and beware of the needs of people who attend a day centre and help them Achieve a fulfilled, self-determined and dignified life. 3. To take part in the care planning process and provide care for individual learners to meet the objectives of agreed personal care plans. 4. To always work within the sector’s philosophy of care, promoting equality of opportunity, choice, privacy, dignity, rights independence, and fulfilment for learners. 5. To provide ongoing support to people from the local community who are affected by difficulties related to physical or sensory disability, ageing, learning difficulties, mental illness or with terminal illness. MAIN DUTIES AND RESPONSIBILITIES SPECIFIC DUTIES 1. To welcome new learners in the induction to the service using a holistic approach. 2. In conjunction with Opportunity Zone Manager to take part in the care planning process and act as a supervisor/keyworker for individual learners. 3. To support and assist learners and encourage independence and self-determination during their time at the center. 4. To be aware of the individual needs of learners and respond appropriately to their likes and dislikes with regards to: • Personal Care. • Clothing and personal belongings. • Food and diet. • Emotional, Social, Cultural, and religious needs. 1 APASEN OPPORTUNITY ZONE SERVICES 5. To provide all aspects of personal care as necessary e.g., washing, bathing, dressing, feeding and mobilising learners. To be able to move and handle clients and equipment. 6. To assist learners with personal care and, if needed, carry out an incontinent programme. In addition, to change and clean colostomy and catheter bags, and take responsibility for the safe disposal of incontinence waste. 7. To monitor learners’ practical and personal needs which may include clothing, hairdressing, and health needs, such as dentistry and chiropody and liaise with other agencies as appropriate. In addition, to carry out simple treatments as required, as directed by a doctor or district Nurse. 8. To be aware of the learners’ emotional needs, provide support in times of distress and assist in maintaining good relationships with relatives, friends, and other learners of the service. 9. To maintain a responsible approach to the learners’ personal belongings and ensure that valuables are kept in a safe place. 10. To prepare and serve simple meals and beverages and assist learners who need help with eating, in providing choice, to be aware of any special dietary needs of the clients and assist with menu planning. 11. To clean and tidy eating areas after meals, wash up crockery and kitchen tools when necessary. 12. To organise and be prepared to accompany learners on outings which may include visits to shops, theatres etc and activities outside the centre and, when required, to escort learners to and from the centre. 13. To assist with organising and leading activity groups for learners this may focus on educational, leisure or therapeutic themes. 14. In direct practice with learners, and during sessional work, to be able to provide a high level of professional, personal, and social care and be capable of meeting the needs of learners who have multiple disabilities and a high care of need. 15. To immediately inform the Opportunity Zone Manager of any significant change in a learner’s behaviour pattern or appearance and give a full report at the end of each shift. 16. To use IT skills in compiling reports and assist the admin staff in maintaining routine administrative system. General responsibilities 1. To attend all meetings all relevant to the service which may include away from the centre. 2. To be aware of quality issues including the implementation of investors in people. 3. To receive from Opportunity Zone Manager/Supervisor and to attend relevant training as identified through appraisal. formal supervision and appraisal 4. To abide by all the organisation’s Policies and procedures and its code of Conduct/Handbook. 2 APASEN OPPORTUNITY ZONE SERVICES 5. To be aware of and implement Departmental procedures on access to records, complaints procedures and confidentiality. 6. To implement the organization’s policy on valuing Diversity and ensure that issues relating to equal opportunities are incorporated in the planning and monitoring of services. 7. To ensure that all relevant aspects of health and safety regulations and organisation policies are fully implemented in carrying out risk management. 8. To undertake any other duties and responsibilities as may be required reflects the developing nature of the service. 9. To drive minibus/escort to pick up and drop off learners to home and the Opportunity Zone or where necessary. PROBATIONARY PERIOD This post is subject to the requirements of a six-month probationary scheme for new staff only. CONFIDENTIALITY All information concerning learners and staff must be always treated as strictly confidential. EQUAL OPPORTUNITIES It is the aim of the organisation to ensure that no job applicant or employee receives less favorable treatment on the grounds of sex, race, color, religion, marital status, sexuality, age or disability and is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end the organisation has an Equal Opportunities Policy, and it is for each employee to contribute to its success. HEALTH & SAFETY Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients, and visitors. SMOKEFREE POLICY. The organisation operates a smoke-free policy. In accordance with this policy smoking is positively discouraged and is not permitted anywhere within the buildings on the premises or grounds. DATA PROTECTION If you have contact with computerised data systems you are required to obtain, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisation’s as instructed. 3 APASEN OPPORTUNITY ZONE SERVICES ACCESS TO HEALTH RECORDS All staff who contribute to learners’ health records are expected to be familiar with, and adhere to, the organisation’s Standards of Records Keeping Policy. Staff should be aware that learners’ records throughout the organisation will be subject to regular audit. All staff have a responsibility to ensure that these are maintained efficiently, and confidentiality is protected in line with the organisation’s Confidentiality of Health Records Policy. WASTE DISPOSAL All staff must ensure that waste produced within the organisation is disposed of in ways that control the risk to the health or safety of staff and the public alike in accordance with relevant legislation and procedures contained within the policy. REVIEW OF THIS JOB DESCRIPTION This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder on an annual basis. 4 APASEN OPPORTUNITY ZONE SERVICES PERSON SPECIFICATION This is a specification of the qualifications, experience, skills, knowledge, and abilities that are required to effectively carry out the responsibilities of the post (as outlined in the job description) and forms the basis for selecting a candidate. POST: Opportunity Zone Project Worker with Complex Need CANDIDATES NAME: ................................................... REQUIREMENTS Please Tick One Box Please Tick One Box Method used to Support Assessment Evidence to Support Assessment Essential Desirable Fully Met Partially Met Not Met Experience One year’s work experience in personal care and working with complex needs as well as challenging behaviour service users. literacy and Numeracy Skills NVQ Level 2 (Health & Social Care) ✓ ✓ IT skills ✓ ✓ 5 APASEN OPPORTUNITY ZONE SERVICES MiDAS (Minibus Driver Awareness Scheme) Driving license. LDAF (Learning Disabilities Award Framework) ✓ ✓ 6 APASEN OPPORTUNITY ZONE SERVICES Knowledge Have knowledge and understanding of Health and Safety matters. To be able to describe how these matters relate to the care of multiple disabled, especially for learning disabled people within a Day Care setting. Abilities • To understand clients’ needs and demonstrate this within the interview- a) Personal care b) Physical, including lifting and handling of client and equipment. c) Social (including dietary) d) Emotional • In conjunction with Opportunity Zone Manager, ability to take part in care planning processes, including case conferences and Learner reviews. ✓ ✓ ✓ 7 APASEN OPPORTUNITY ZONE SERVICES • To write basic information reports and support other staff with the development of individual care plans, carrying out actions as required. To demonstrate understanding of confidentiality. • Ability to key work individual Learners. • Willingness and ability to attend staff meetings, accept supervision, training and adhere to the Project’s performance appraisal system. • Ability and willingness to work as a member of a team. • To deal effectively with issues surrounding the ageing process, i.e.: loss, grief. • Plan activities in consultation with Learners and staff. ✓ ✓ ✓ ✓ ✓ ✓ 8 APASEN OPPORTUNITY ZONE SERVICES • To communicate effectively with learners, carers, and relatives ✓ a) Providing choices. b) Offering privacy and personal space. c) Demonstrate a warm and friendly manner. • To have knowledge of the purpose of staff meetings. • To demonstrate awareness, understanding Equal Opportunities and valuing Diversity policies and to be able to describe how these relate with our work setting. • Have knowledge and understanding of Health and Safety matters and be able to describe how these matters relate to the care of learning- disabled people within a day care setting. ✓ ✓ ✓ 9
Listed 2 weeks ago
JOB DESCRIPTION AND PERSON SPECIFICATION JOB TITLE: Project Worker Croydon Opportunity Zone (COZ) RESPONSIBLE TO: Project Manager Croydon Opportunity Zone (COZ) Salary: £12.55 per hour Hours: 20 hours per week /4 days (5 hours per day) JOB SUMMARY 1. 2. 3. 4. 5. To provide high quality personal, social, and emotional care for service users within day care settings. To care for and beware of the needs of people who attend a day center and help them achieve a fulfilled, self-determined and dignified life. To take part in the care planning process and provide care for individual service users to meet the objectives of agreed personal care plans. To always work within the section’s philosophy of care, promoting equality of opportunity, choice, privacy, dignity, rights independence, and fulfilment for service users. To provide ongoing support to people from any ethnic community who are affected by difficulties related to physical or sensory disability, learning difficulties and mental illness. MAIN DUTIES AND RESPONSIBILITIES SPECIFIC DUTIES 1. 2. 3. 4. 5. 6. 7. 8. 9. To welcome new service users in the introduction to the service using a holistic approach. In conjunction with Croydon Opportunity Zone Manager to take part in the care planning process and act as a Key Worker for individual service users. To support and assist service users and encourage independence and self- determination during their time at the centre. To be aware of the individual needs of service users and respond appropriately to their likes and dislikes with regards to: a. b. c. d. Personal Care. Clothing and personal belongings. Food and diet. Emotional, Social, Cultural and religious needs. To provide all aspects of personal care as necessary e.g., washing, bathing, dressing, feeding and mobilising service users. To be able to move and handle clients and equipment. To assist service users in personal care and, if needed, carry out an incontinence program. In addition, assist allocated nurse/qualified staff to change and clean colostomy and catheter bags, and take responsibility for the safe disposal of incontinence waste. To monitor service users’ practical and personal needs which may include clothing, hairdressing and health needs, such as dentistry and chiropody and liaise with other agencies as appropriate. To be aware of the service users’ emotional needs, provide support in times of distress and assist in maintaining good relationships with relatives, friends, and other service users of the service. To maintain a responsible approach to the service users’ personal belongings and ensure that valuables are kept in a safe place. 1 10. To prepare and serve simple meals and beverages and assist service users who need help with eating, in providing choice, to be aware of any special dietary needs of the clients and assist with menu planning. 11. To clean and tidy eating areas after meals, wash up crockery and kitchen tools when necessary. 12. To organise and be prepared to accompany service users on outings which may include visits to shops, theatres etc. and activities outside the centre and, when required, to escort service users to and from the centre. 13. To assist with organising and leading activity groups for service users this may focus on educational, leisure or therapeutic themes. 14. In direct practice with service users, to be able to provide a high level of professional, personal, and social care and be capable of meeting the needs of service users who have multiple disabilities and a high care of need. 15. To immediately inform the Croydon Croydon Opportunity Zone Manager of any significant change in the service users’ behaviour pattern or appearance and provide a full report at the end of the agreed period. 16. To use IT skills in compiling reports and assist the admin staff in maintaining routine administrative system. GENERAL RESPONSIBILITIES 1. 2. 3. 4. 5. 6. 7. 8. 9. To attend all meetings all relevant to the service which may include away from the centre. To be aware of quality issues including the implementation of investors in people and other organisations. To receive formal supervision and appraisal from Croydon Croydon Opportunity Zone Manager/Supervisor and to attend relevant training as identified through appraisal. To abide by all the organisation’s Policies and Procedures and its Code of Conduct. To be aware of and implement Departmental procedures on access to records, complaints procedures and confidentiality. To implement the organisations policy on valuing Diversity and ensure that issues relating to equal opportunities are incorporated in the planning and monitoring of services. To ensure that all relevant aspects of health and safety regulations and organisation policies are fully implemented in carrying out risk management. To undertake any other duties and responsibilities as may be required reflects the developing nature of the service. To drive minibus/escort to pick up and drop off service users to home and the Croydon Opportunity Zone or where necessary. 2 PROBATIONARY PERIOD This post is subject to the requirements of a six-month probationary scheme for new staff only. CONFIDENTIALITY All information concerning service users and staff must always be treated as strictly confidential. EQUAL OPPORTUNITIES It is the aim of the organisation to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, religion, marital status, sexuality, age or disability and is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end the organisation has an Equal Opportunities Policy and it is for each employee to contribute to its success. HEALTH & SAFETY Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors. SMOKEFREE POLICY. The organisation operates a smoke-free policy. In accordance with this policy smoking is positively discouraged and is not permitted anywhere within the buildings on the premises or grounds. DATA PROTECTION If you have contact with computerised data systems you are required to obtain, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised people or organisations as instructed. ACCESS TO HEALTH RECORDS All staff who contribute to service users’ health records are expected to be familiar with, and adhere to, the organisation’s Standards of Records Keeping Policy. Staff should be aware that service users’ records throughout the organisation will be subject to regular audit. All staff have a responsibility to ensure that these are maintained efficiently and confidentiality that is protected in line with the organisation’s Confidentiality of Health Records Policy. WASTE DISPOSAL All staff must ensure that waste produced within the organisation is disposed of in such ways that control risk to health, or safety of staff and the public alike in accordance with relevant legislation and procedures contained within the policy. REVIEW OF THIS JOB DESCRIPTION This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder on annual basis. 3 PERSON SPECIFICATION This is a specification of the qualifications, experience, skills, knowledge and abilities that are required to effectively carry out the responsibilities of the post (as outlined in the job description) and forms the basis for selecting a candidate. POST: Croydon Opportunity Zone Worker CANDIDATES NAME: ................................................... REQUIREMENTS Please Tick One Box Please Tick One Box Method used to Support Assessment Evidence to Support Assessment Essential Desirable Fully Met Partially Met Not Met Experience Two year’s work experience in a personal care environment preferred but not essential. Basic literacy and Numeracy Skills NVQ Level 2 (Health & Social Care) Basic IT skills ✓ ✓ ✓ ✓ 4 MiDAS (Minibus Driver Awareness Scheme) Driving license LDAF (Learning Disabilities Award Framework) ✓ ✓ Knowledge Have knowledge and understanding of Health and Safety matters To be able to describe how these matters relate to the care of multiple disabled, especially for learning disabled people within a Day Care setting. Abilities • to understand clients’ needs and demonstrate this within the interview- a) Personal care b) Physical, including lifting and handling of client and equipment c) Social (including dietary) d) Emotional ✓ ✓ ✓ 5 • in conjunction with Croydon Opportunity Zone Manager, ability to take part in care planning processes, including case conferences and Service user reviews. • To write basic information reports and support other staffs with the development of individual care plans, carrying out actions as required. To demonstrate understanding of confidentiality. ✓ ✓ • Ability to Key Work individual ✓ service users. • Willingness and ability to attend ✓ staff meetings, accept supervision, training and adhere to the Project’s performance appraisal system. • Ability and willingness to work as ✓ a member of a team. ✓ 6 • To deal effectively with issues surrounding the ageing process, i.e. loss, grief. • Plan activities in consultation with Service users and staff. • To communicate effectively with service users, carers and relatives a) Providing choices. b) Offering privacy and personal space. c) Demonstrate a warm and friendly manner. • To have knowledge of the purpose of staff meetings. • To demonstrate awareness, understanding Equal Opportunities and valuing Diversity policies and to be able to describe how these relate with our work setting. ✓ ✓ ✓ ✓ ✓ 7 • Have knowledge and understanding of Health and Safety matters and be able to describe how these matters relate to the care of learning- disabled people within a day care setting. ✓ Read and agreed by: Signature: Date: 8
APASEN
HCS Redbridge and Barking and Dagenham
Full-time
Listed 1 week ago
JOB DESCRIPTION JOB TITLE: CARE MANAGER (REGISTERED) – HCS REDBRIDGE & BARKING&DAGENHAM (R & B&D) ANNUAL SALARY: £35,637 P/A WORKING HOURS: 35 HOURS P/W ANNUAL LEAVE: 20 DAYS + 8 STATUTORY BANK HOLIDAYS REPORTING TO: HR AND BUSINESS DEVELOPMENT MANAGER RESPONSIBLE FOR: ALL OPERATIONAL STAFF AND VOLUNTEERS (HCS R & B&D) COMPANY BACKGROUND Apasen is an established and experienced provider of high-quality care services with over 30 years of proven excellence. We are recognised across the care sector for delivering compassionate, person-centred support through our dedicated support workers and care assistants. As a local provider, we work in close partnership with Local Authorities, Clinical Com- missioning Groups (CCGs), and private clients. Our services are designed to meet the needs of older adults, children, and individuals requiring support in their homes and communities. We are passionate about improving lives by delivering safe, effective, caring, respon- sive, and well-led services that enable people to live independently. Our approach supports not only physical needs but also emotional, spiritual, and social wellbeing. An exciting opportunity has arisen for a highly skilled, experienced, and motivated Care Manager at Apasen HCS Redbridge and Barking and Dagenham. You will be responsible for the efficient running of our domiciliary care service, quality control, managing the needs of our clients, management of staff and ensuring the delivery of outstanding quality of care. MAIN DUTIES Leadership & Management • Provide strong, visible leadership in line with Apasen’s values and CQC’s Well-Led standards. • Work under the guidance of HR and Business Development Manager, sup- ported by a structured induction and ongoing professional development. • Manage and support staff teams, ensuring safe staffing levels and effective del- egation. • Promote a positive, open, and inclusive culture across the service. Quality & Compliance • Ensure full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations and CQC Fundamental Standards. • Maintain an up-to-date Statement of Purpose and ensure the service operates within it. • Notify CQC of all notifiable incidents and events in a timely manner. • Ensure all policies and procedures are current, implemented, and regularly re- viewed. • Oversee quality assurance systems, audits, and spot checks to maintain high standards of care. • Conduct regular quality assurance visits and ensure learning from incidents, complaints, and feedback is embedded into practice. • Maintain accurate, timely, and compliant documentation and records. • Lead on governance systems including audits, risk registers, incident reviews, and action plans • Maintain oversight of medication management, infection control, and health & safety compliance. Service Delivery • Ensure care is safe, person-centred, outcome-focused, and responsive to indi- vidual needs. • Oversee care planning, risk assessments, and reviews in line with legal and regulatory requirements. • Ensure effective rota management and continuity of care. • Respond promptly to safeguarding concerns and ensure robust safeguarding practices. • Pro-actively manage and monitor ECM database and ensure invoices are timely submitted to finance with accurate and relevant data. • Plan and monitor the budget for the Service, exercising good cost management and appropriate financial control to maintain efficiency and effectiveness. • Proactively seeks opportunities to improve the effectiveness and quality of the service delivery to achieve better outcomes for clients. • Promotes a culture of safe and effective services. • Promotes a culture of continuous development and learning. Safeguarding Leadership • Act as the Safeguarding Lead for the service, ensuring robust safeguarding practices. • Ensure all staff receive safeguarding training and understand reporting proce- dures. • Liaise with Local Authority Safeguarding Teams and contribute/lead on investi- gations. . Recruitment & Workforce Compliance • Ensure safer recruitment practices, including enhanced DBS checks, refer- ences, and right-to-work compliance. • Maintain up-to-date staff files, training records, and supervision logs. • Ensure staff competency assessments are completed and documented. • Ensure all payroll documentation including new starters, staff variations and P45 are collated reviewed and submitted on time to finance and hr. Client Outcomes & Person-Centred Care • Ensure care plans are outcome-focused, regularly reviewed, and co-produced Staff Development & Supervision • Provide regular supervision to Care Coordinators, Field Care Supervisors (FCS) and ECM, Admin Officer, Out Of Hours Support Officer, Care Workers and other direct reports. • Support staff development, training, and competency assessments. • Keep up to date with developments in social care, education, health, and other relevant legislation; disseminates information to staff and encourages continuing professional and career development in staff. • Promote a culture of continuous learning and reflective practice by ensuring all employees and volunteers undertake relevant/required/regulatory learning and development to meet the needs of their service users and to comply with pre- vailing policy and procedures Business & Operational Management • Support recruitment, onboarding, and retention of high-quality staff. • Convert new enquiries, conduct assessments, and support service growth. • Monitor and manage service budgets, ensuring cost-effective and efficient op- erations. • Build strong relationships with clients, families, commissioners, and external partners. • Liaise effectively with internal and external stakeholders and operational teams across Apasen. • Submit the relevant information accurately and on time to finance, HR, IT, train- ing and Admin. Equality, Diversity & Inclusion • Promote and uphold equality, diversity, and human rights in all aspects of ser- vice delivery. • Ensure compliance with relevant legislation and organisational policies. On-Call Responsibilities • Participate in the on-call rota, providing support to staff and clients in emer- gency or urgent situations. • Travel within the community to conduct assessments, reviews, and quality Quality Of Practice • Ensure regular supervision and appraisal of care coordinators and FCS, either directly and/or through direct reports assess the quality of practice and the impact made on service users. • Undertake additional relevant responsibilities assigned by line manager. • Cover desks as required during staff’s annual leave or sick absence. Benefits • Competitive salary based on experience • Opportunities for career progression • Supportive and nurturing work culture • Ongoing training and professional development • Access to Employee Assistance Program A full driving licence and access to a vehicle are essential, as the role requires travel across the community for assessments, reviews, and emergency support. PERSON SPECIFICATION [QUALIFICATIONS & EXPERIENCE] Qualifications • NVQ Level 5 in Leadership for Health & Social Care (or willingness to work to- wards). • Eligibility and commitment to register with CQC as the Registered Manager. Experience • Minimum 1 year as a registered Care Manager (preferred) or strong experience as a Care Manager/Team Leader in domiciliary care. • Proven experience in managing regulated services and achieving compliance with CQC. • Experience in staff management, supervision, and performance development. Skills & Attributes • Strong leadership and people-management skills. • Excellent understanding of safeguarding, risk management, and quality assur- ance. • Commercial awareness and ability to support business growth. • Highly organised, able to work under pressure, and capable of managing com- peting priorities. • Strong communication and interpersonal skills. • Ability to build positive relationships with clients, families, staff, and external stakeholders. • Flexible and committed to meeting the needs of the service, including on-call duties. • Warm, approachable, and committed to delivering outstanding care.