CARE MANAGER (REGISTERED) – HCS REDBRIDGE & BARKING&DAGENHAM (R & B&D)
APASEN
HCS Redbridge and Barking and Dagenham
Full-time
JOB DESCRIPTION JOB TITLE: CARE MANAGER (REGISTERED) – HCS REDBRIDGE & BARKING&DAGENHAM (R & B&D) ANNUAL SALARY: £35,637 P/A WORKING HOURS: 35 HOURS P/W ANNUAL LEAVE: 20 DAYS + 8 STATUTORY BANK HOLIDAYS REPORTING TO: HR AND BUSINESS DEVELOPMENT MANAGER RESPONSIBLE FOR: ALL OPERATIONAL STAFF AND VOLUNTEERS (HCS R & B&D) COMPANY BACKGROUND Apasen is an established and experienced provider of high-quality care services with over 30 years of proven excellence. We are recognised across the care sector for delivering compassionate, person-centred support through our dedicated support workers and care assistants. As a local provider, we work in close partnership with Local Authorities, Clinical Com- missioning Groups (CCGs), and private clients. Our services are designed to meet the needs of older adults, children, and individuals requiring support in their homes and communities. We are passionate about improving lives by delivering safe, effective, caring, respon- sive, and well-led services that enable people to live independently. Our approach supports not only physical needs but also emotional, spiritual, and social wellbeing. An exciting opportunity has arisen for a highly skilled, experienced, and motivated Care Manager at Apasen HCS Redbridge and Barking and Dagenham. You will be responsible for the efficient running of our domiciliary care service, quality control, managing the needs of our clients, management of staff and ensuring the delivery of outstanding quality of care. MAIN DUTIES Leadership & Management • Provide strong, visible leadership in line with Apasen’s values and CQC’s Well-Led standards. • Work under the guidance of HR and Business Development Manager, sup- ported by a structured induction and ongoing professional development. • Manage and support staff teams, ensuring safe staffing levels and effective del- egation. • Promote a positive, open, and inclusive culture across the service. Quality & Compliance • Ensure full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations and CQC Fundamental Standards. • Maintain an up-to-date Statement of Purpose and ensure the service operates within it. • Notify CQC of all notifiable incidents and events in a timely manner. • Ensure all policies and procedures are current, implemented, and regularly re- viewed. • Oversee quality assurance systems, audits, and spot checks to maintain high standards of care. • Conduct regular quality assurance visits and ensure learning from incidents, complaints, and feedback is embedded into practice. • Maintain accurate, timely, and compliant documentation and records. • Lead on governance systems including audits, risk registers, incident reviews, and action plans • Maintain oversight of medication management, infection control, and health & safety compliance. Service Delivery • Ensure care is safe, person-centred, outcome-focused, and responsive to indi- vidual needs. • Oversee care planning, risk assessments, and reviews in line with legal and regulatory requirements. • Ensure effective rota management and continuity of care. • Respond promptly to safeguarding concerns and ensure robust safeguarding practices. • Pro-actively manage and monitor ECM database and ensure invoices are timely submitted to finance with accurate and relevant data. • Plan and monitor the budget for the Service, exercising good cost management and appropriate financial control to maintain efficiency and effectiveness. • Proactively seeks opportunities to improve the effectiveness and quality of the service delivery to achieve better outcomes for clients. • Promotes a culture of safe and effective services. • Promotes a culture of continuous development and learning. Safeguarding Leadership • Act as the Safeguarding Lead for the service, ensuring robust safeguarding practices. • Ensure all staff receive safeguarding training and understand reporting proce- dures. • Liaise with Local Authority Safeguarding Teams and contribute/lead on investi- gations. . Recruitment & Workforce Compliance • Ensure safer recruitment practices, including enhanced DBS checks, refer- ences, and right-to-work compliance. • Maintain up-to-date staff files, training records, and supervision logs. • Ensure staff competency assessments are completed and documented. • Ensure all payroll documentation including new starters, staff variations and P45 are collated reviewed and submitted on time to finance and hr. Client Outcomes & Person-Centred Care • Ensure care plans are outcome-focused, regularly reviewed, and co-produced Staff Development & Supervision • Provide regular supervision to Care Coordinators, Field Care Supervisors (FCS) and ECM, Admin Officer, Out Of Hours Support Officer, Care Workers and other direct reports. • Support staff development, training, and competency assessments. • Keep up to date with developments in social care, education, health, and other relevant legislation; disseminates information to staff and encourages continuing professional and career development in staff. • Promote a culture of continuous learning and reflective practice by ensuring all employees and volunteers undertake relevant/required/regulatory learning and development to meet the needs of their service users and to comply with pre- vailing policy and procedures Business & Operational Management • Support recruitment, onboarding, and retention of high-quality staff. • Convert new enquiries, conduct assessments, and support service growth. • Monitor and manage service budgets, ensuring cost-effective and efficient op- erations. • Build strong relationships with clients, families, commissioners, and external partners. • Liaise effectively with internal and external stakeholders and operational teams across Apasen. • Submit the relevant information accurately and on time to finance, HR, IT, train- ing and Admin. Equality, Diversity & Inclusion • Promote and uphold equality, diversity, and human rights in all aspects of ser- vice delivery. • Ensure compliance with relevant legislation and organisational policies. On-Call Responsibilities • Participate in the on-call rota, providing support to staff and clients in emer- gency or urgent situations. • Travel within the community to conduct assessments, reviews, and quality Quality Of Practice • Ensure regular supervision and appraisal of care coordinators and FCS, either directly and/or through direct reports assess the quality of practice and the impact made on service users. • Undertake additional relevant responsibilities assigned by line manager. • Cover desks as required during staff’s annual leave or sick absence. Benefits • Competitive salary based on experience • Opportunities for career progression • Supportive and nurturing work culture • Ongoing training and professional development • Access to Employee Assistance Program A full driving licence and access to a vehicle are essential, as the role requires travel across the community for assessments, reviews, and emergency support. PERSON SPECIFICATION [QUALIFICATIONS & EXPERIENCE] Qualifications • NVQ Level 5 in Leadership for Health & Social Care (or willingness to work to- wards). • Eligibility and commitment to register with CQC as the Registered Manager. Experience • Minimum 1 year as a registered Care Manager (preferred) or strong experience as a Care Manager/Team Leader in domiciliary care. • Proven experience in managing regulated services and achieving compliance with CQC. • Experience in staff management, supervision, and performance development. Skills & Attributes • Strong leadership and people-management skills. • Excellent understanding of safeguarding, risk management, and quality assur- ance. • Commercial awareness and ability to support business growth. • Highly organised, able to work under pressure, and capable of managing com- peting priorities. • Strong communication and interpersonal skills. • Ability to build positive relationships with clients, families, staff, and external stakeholders. • Flexible and committed to meeting the needs of the service, including on-call duties. • Warm, approachable, and committed to delivering outstanding care.