J O B V A C A N C Y Older Peoples Support Worker (CASUAL) £12.21 per hour Plus travel time, expenses and excellent holidays. Our Lifestyle Service is an invaluable support service for many older people across Sunderland. We are aiming to grow the service to meet demand and to boost our team with new people that want to make a real difference to the older generation. This is an exciting opportunity to join our team as an Older Peoples Support Worker - Casual. The role supports the individual needs of older people who want to remain independent and includes day to day tasks which involve: light house work, shopping and companionship ensuring older people are able to enjoy a fulfilling and positive Lifestyle. Older Peoples Support Workers work flexibly between the hours 9am and 5pm, Monday to Friday. • The post of Older Peoples Support Worker is a zero hours’ contract • Hours of work may increase or decrease on a weekly basis to meet the needs of the service • Must have a current driving licence with access to a car for work purposes • Must have access to a mobile device with internet access for work purposes This post is subject to DBS Enhanced Disclosure To request an application pack please email enquiries@ageuksunderland.org.uk or download one from our website www.ageuksunderland.org.uk Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland, SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted. Age UK Sunderland is an Equal Opportunities Employer Reg. Charity No. 1086995. Reg. Co. No. 4199449 Reg. No. 88Q10781
Age UK Sunderland Job Description Post: Essence Service Manager Responsible to: Senior Operations Manager Location: Doxford Park Hours: Salary: Job Purpose 35 hours per week £33,160 p. a. To provide direct management to Age UK Sunderland’s Essence Service and staff team; ensuring the exemplar provision of practical, social and emotional specialised support to individuals who are living with a mild to moderate diagnosis of dementia and their Carers. Job Description To provide operational management of The Essence Service to ensure the provision of innovative interventions and continuous practical, social and emotional support to those living with a mild to moderate diagnosis of dementia and their Carers. To manage and oversee the delivery of other services or developments as required by Age UK Sunderland. To ensure clear and effective referral pathways are maintained with the Sunderland Memory Protection Unit and other key partner statutory/voluntary organisations in the City including the liaison with social work teams. To lead, motivate, supervise and manage a staff team including direct line management and appraisals. To effectively recruit, train, support and develop volunteers involved in the delivery of the Services. To ensure the implementation of a person-centred approach for people living with mild to moderate dementia diagnosis and their carer; to create a supportive environment to retain confidence, personal interests, wellbeing and independence. To ensure the continuous monitoring of assessment tools and support plans for the Essence Service to ensure robust operational processes and systems are sustained and implemented. To ensure the Essence transitional pathway is adhered to and higher support services are sought for the person with dementia and their carers where appropriate. To ensure the implementation of a varied programme of activities that are responsive to the needs of the client groups. 1 To monitor the adherence to service KPIs and Risk Register including all risk management needs. To provide high level written and verbal service reports/summaries as required. This will include operational reports, evaluations and the contribution to strategic leadership reports on developing and maintaining the Essence and other services of responsibility in Sunderland. To ensure a robust referrals pathways to VCS and statutory support across the City. To keep an accurate training matrix ensuring the provision of appropriate training and support to staff and volunteers. To support in all HR related activities including staff disciplinaries. To oversee the input of data onto the client information management systems to update client details, and periodically produce detailed accurate reports ensuring client details are correct in line with GDPR requirements. To ensure the Doxford Park Essence Building is kept to an excellent standard and a dementia friendly environment is maintained at all times. Be aware of Health and Safety issues involved in the management of a building and the delivery of this service. To actively promote, develop and market the Essence service liaising with partner agencies appropriately as an Age UK Sunderland representative. To ensure effective communication and joint working with the wider Age UK Sunderland teams. To support the successful contract management of the Essence Service To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To act as a responsible person within Age UK Sunderland’s safeguarding policy and procedure. To abide by all equality and diversity practice in the provision of the Essence Service. To support in the sustainment and attainment of all Age UK Sunderland quality marks and accreditations To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Chief Executive Officer. This post is subject to a Disclosure & Barring Service (DBS) Enhanced check. 2 Age UK Sunderland Person Specification Post: Essence Service Manager Responsible to: Senior Operations Manager Location: Doxford Park Essential Criteria: A minimum of three years operational management experience of leading and managing a diverse staff team Extensive experience of HR related tasks including appraisals and performance management including good knowledge and experience of disciplinary processes. Good track record of contract management and commissioning procedures. Vast experience required on contract monitoring including the adherence of KPIs and targets to achieve outcome focussed results. Experience of supporting people with dementia, their carers and older people with low level mental health issues. Experience of implementing the provision of services to vulnerable people and the identification of gaps in service provision. Proven track record of managing the logistics of a multi operational and multi partner service. Exemplary partnership/multiagency working experience and skills. Extensive experience of client assessments, evaluation processes and working within a person-centred approach. Ability to manage a busy workload and prioritise appropriately. Previous experience of working with vulnerable people. A good track record of developing and maintaining successful services. Possess excellent communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis. Excellent report writing and analytical skills required via the aggregation of data to produce complex reports. Excellent communicator and influencer with the ability to tailor communications to different audiences. 3 Have a good understanding of volunteering and demonstrate evidence of the ability to recruit, train and retain volunteers. Commitment to working in the voluntary sector. Be innovative and take on new challenges. Be a dynamic self-starter. Demonstrate a flair for organising. Ability to respond effectively to unplanned/ emergency situations including crisis management. A flexible approach to work. Maintain confidentiality at all times. Educated to Degree level (although consideration may be given to candidates who are able to demonstrate a track record of operational managerial achievement and experience). Sound understanding of GDPR principles and safeguarding processes for vulnerable adults Have excellent IT skills, with ability to produce reports, databases and other key IT project management tools. Possess a full, clean driving licence and have access to a car for work. Desirable: Management qualification of level 4 or above. 4
J O B V A C A N C Y Day Service / Community Club Driver (Casual Hours) £12.21 per hour The successful applicants will be responsible for transporting older people into our Day Services and Community Clubs across is essential. Experience of working in a care environment is desirable, along with qualifications in safe moving and assisting. You must demonstrate a caring and flexible attitude to work. A category D1 the city. This post is subject to DBS Enhanced Disclosures To request an application pack you can email enquiries@ageuksunderland.org.uk or download one directly from our website www.ageuksunderland.org.uk. Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland. SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role. Age UK Sunderland is an Equal Opportunities Employer. Reg. Charity No. 1086995. Reg. Co. No. 4199449 Reg. No. 88Q10781
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
A P P L I C A T I O N F O R E M P L O Y M E N T
Please complete in block letters, using black ink, or type. Where necessary continue answers
on a separate sheet of paper.
1. Details of Post
For which post are you applying? Essence Service Manager
How did you learn about this vacancy?
2. Personal Details
First Names
Address
……………………………………………………
Last Name
……………………………………………………
……………………………………………………
Post Code…………..………………………….
National Insurance No.
Tel. No. (Home) including area code
Mobile No.
Email
Tel No. (Work) including area code
May we telephone you at work?
Yes No
In order to comply with the Asylum & Immigration Act 1996 we require appropriate
documentary evidence of authorisation to work, e.g. National Insurance No.
You will also be required to produce a British/EU passport.
Do you require a work permit to work in the UK Yes No
If YES, please give details………………………………………………….…………………………
……………………………………………………………………………………………………………
3. Declaration
I understand that the information given on this form is true and correct, and understand
that any deception could result in instant dismissal.
Signed
Date
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
1
4. Disability
What do we mean by disability? The Equality Act 2010 defines a disability as a "physical
or mental impairment which has a substantial and long-term adverse effect on a person's
ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is
likely to last, more than 12 months.
If you consider yourself to have a disability as defined by the Equality Act 2010 and you require
any adjustments to or assistance with the interview process, please detail your requirements
below and we will try to make the necessary arrangements
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
5. Car Owner
Do you have a current full, clean driving licence? Yes No
Do you own/have access to a car for work? Yes No
Do you have D1 category on your driving licence? Yes No
Number of years licence held ………………………………………………………
6. Criminal Convictions and Cautions
Due to working with vulnerable adults all posts are subject to Disclosure and Barring Service
checks. A caution or conviction does not necessarily mean you will not be considered for
employment. Each case is considered on its merits. This post is exempt from the
Rehabilitation of Offenders Act of 1974. This means that applicants are not entitled to withhold
details of cautions or convictions (including those considered spent) unless the caution or
conviction is "protected". "protected cautions" and "protected convictions" are defined in the
The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2013
and are not subject to disclosure to employers, and cannot be taken into account. Guidance
on the filtering of these cautions and convictions can be found on the Disclosure and Barring
Service website.
Other than a "protected caution" or "protected conviction", have you ever been convicted of a
criminal offence, received a caution, or awaiting prosecution?
Yes No
If YES, details will be required from you in strict confidence on a separate sheet and they will
not necessarily debar you from employment within Age UK Sunderland.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
2
7. Employment History
Please give details of your present/most recent employer.
Job Title
Employment Status
Salary
Employer’s Name
Date appointed
Date of leaving
Reason for leaving
Period of notice required by current employer
Full time Part time
If part time, state number of hours worked.
Employers Address
……………………………………………………
……………………………………………………
……………………………………………………
Post Code………..…………………………….
Brief description of main duties and responsibilities
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
3
8. Employment History cont.
Dates from
and to
Name and
address of
employer
Position held and
outline of
responsibility
Reason for
leaving
Full/
Part-time
Pay/
benefits
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
4
8. Referees
Please give names and addresses of two referees. One should be your present or most
recent employer.
Reference 1 – should be current/last
employer
Reference 2
Name…………………………………………….
Name…………………………………………….
Position Held…………………………………..
Position Held…………………………………..
Organisation…………………………………….
Organisation…………………………………….
Address………………………………………….
Address………………………………………….
……………………………………………………
……………………………………………………
……………………………………………………
……………………………………………………
Postcode………………………………………
Postcode……………………………………….
Email Address………………………………..
Email Address………………………………..
Tel. No. ………………………………………….
Tel. No. ………………………………………….
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
5
9. Secondary & Further Education
Name and address of
schools/colleges
Dates from
and to
Subjects taken
Grade (GCSE,
A-Level or
equivalent
Level
Attained
10. Higher Education & Professional Qualifications
*Please state whether attained/expected
Name & address of
University/college
Dates from
and to
Qualifications
Class attained/
expected*
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
6
11. Training & Experience
Please include any training courses/voluntary work and non-paid work.
*Please state whether attained/expected.
Dates from and to
Description of course/work
Qualification*
(if applicable)
12. Experience & Skills
This is an opportunity to draw attention to your experience, skills and aspects or your career,
study, training, interests and ambitions which meet the requirements of the post as described
in the Person Specification. Please continue on separate sheet if necessary.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
7
13. Reason for Applying
Please state briefly why you are interested in applying for the post.
14. Additional Information
Please list any other information relevant to your application not covered elsewhere on the
form, e.g. public service/duties.
About your data
Your privacy is important to Age UK Sunderland. Age UK Sunderland is the Data Controller for all personal data you provide in a job application
or otherwise across the recruitment process. Our lawful basis for processing your personal data in this way is the legitimate interest of Age UK
Sunderland’s staff recruitment. All personal data you submit to Age UK Sunderland is collated and processed for recruitment purposes only.
This applies to the completed Application Form and the completed Equal Opportunities Monitoring Form.
Only authorised employees of Age UK Sunderland have access to submitted job applications and Age UK Sunderland will never supply any
personal data it holds for this purpose to any third party. Age UK Sunderland does not store or transfer your personal data outside of the UK.
The personal data you provide will be used to assess your application for employment with Age UK Sunderland. Should your application be
successful, the information collected will become part of your employment record.
If your application is unsuccessful, your application form and other any other personal data acquired over the recruitment process will be
shredded or otherwise destroyed securely within one month of the completion of the recruitment process. The Equal Opportunities Monitoring
Form is anonymous and will be detached and kept for one year in order to assist us with our recruitment and selection processes.
As a data subject you have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain
kinds of processing of your personal data; to the portability of your personal data and to complain to the UK’s data protection supervisory
authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject you are not obliged to share your
personal data with Age UK Sunderland. If you choose not to share your personal data with us we may not be able to progress your application.
For more information please go to www.ageuksunderland.org.uk/privacy
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
8
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
E Q U A L O P P O R T U N I T I E S M O N I T O R I N G F O R M
We are committed to ensuring that all job applicants and members of staff are treated equally,
without discrimination on the grounds of gender, sexual orientation, marital or civil partner
status, gender reassignment, race, ethnicity or nationality, religion or belief, disability or age.
This form is intended to help us maintain equal opportunities best practice and identify barriers
to workforce equality and diversity.
Please complete this form and return it with your application. The form will be separated from
your application on receipt. The information on this form will be used for monitoring purposes
only and will play no part in the recruitment process.
All questions are optional. You are not obliged to answer any of these questions but the
more information you supply, the more effective our monitoring will be. All information
supplied will be treated in the strictest confidence. It will not be placed on your personnel
file.
POST APPLIED FOR: Essence Service Manager
GENDER
Male Female Other ☐ Prefer not to say
Please specify
GENDER IDENTITY
Does your gender identity match your sex registered at birth? Yes ☐ No ☐
prefer not to say ☐
ETHNIC GROUP
British/
English, Scottish
or Welsh
White and
Black Caribbean
Irish Other White
background
Other Asian
background
White and
Black African
White and
Asian
Prefer
not to say
Indian Pakistani
Bangladeshi
Caribbean
African
Other Black
background
Chinese
Other
ethnic group
Other Mixed
background
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
9
AGE
16-19 20-24 25-29 30-34 35-39 40-44 45-49
50-54 55-59 60-64 65 & over Other
please specify
Do not wish to
disclose age
SEXUAL ORIENTATION
Heterosexual Homosexual
Bisexual
Other
please specify
Prefer not to say
RELIGION OR BELIEF
Agnostic Atheist Bahai Buddhist Christian Hindu Jewish
Muslim Pagan Sikh Not
Religious
Other
Please
specify
Do not wish to
disclose my religious
beliefs
DISABILITY
The Equality Act 2010 defines a disability as a "physical or mental impairment which has a substantial
and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect
is long-term if it has lasted, or is likely to last, more than 12 months.
Do you consider that you have a disability under the Equality Act (please tick)?
Yes
No
Used to have a disability
but now recovered
Prefer not to say
Don’t know
How did you find out about this post? Please state the source of any advertisement.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
10
AGE UK SUNDERLAND
Bradbury Centre, Stockton Road, Sunderland
Part-time
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
A P P L I C A T I O N F O R E M P L O Y M E N T
Please complete in block letters, using black ink, or type. Where necessary continue answers
on a separate sheet of paper.
1. Details of Post
For which post are you applying? Older Peoples Support Worker (Casual)
How did you learn about this vacancy?
2. Personal Details
First Names
Address
……………………………………………………
Last Name
……………………………………………………
……………………………………………………
Post Code…………..………………………….
National Insurance No.
Tel. No. (Home) including area code
Mobile No.
Email
Tel No. (Work) including area code
May we telephone you at work?
Yes No
In order to comply with the Asylum & Immigration Act 1996 we require appropriate
documentary evidence of authorisation to work, e.g. National Insurance No.
You will also be required to produce a British/EU passport.
Do you require a work permit to work in the UK Yes No
If YES, please give details………………………………………………….…………………………
……………………………………………………………………………………………………………
3. Declaration
I understand that the information given on this form is true and correct, and understand
that any deception could result in instant dismissal.
Signed
Date
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
1
4. Disability
What do we mean by disability? The Equality Act 2010 defines a disability as a "physical
or mental impairment which has a substantial and long-term adverse effect on a person's
ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is
likely to last, more than 12 months.
If you consider yourself to have a disability as defined by the Equality Act 2010 and you require
any adjustments to or assistance with the interview process, please detail your requirements
below and we will try to make the necessary arrangements
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
5. Car Owner
Do you have a current full, clean driving licence? Yes No
Do you own/have access to a car for work? Yes No
Do you have D1 category on your driving licence? Yes No
Number of years licence held ………………………………………………………
6. Criminal Convictions and Cautions
Due to working with vulnerable adults all posts are subject to Disclosure and Barring Service
checks. A caution or conviction does not necessarily mean you will not be considered for
employment. Each case is considered on its merits. This post is exempt from the
Rehabilitation of Offenders Act of 1974. This means that applicants are not entitled to withhold
details of cautions or convictions (including those considered spent) unless the caution or
conviction is "protected". "protected cautions" and "protected convictions" are defined in the
The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2013
and are not subject to disclosure to employers, and cannot be taken into account. Guidance
on the filtering of these cautions and convictions can be found on the Disclosure and Barring
Service website.
Other than a "protected caution" or "protected conviction", have you ever been convicted of a
criminal offence, received a caution, or awaiting prosecution?
Yes No
If YES, details will be required from you in strict confidence on a separate sheet and they will
not necessarily debar you from employment within Age UK Sunderland.
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
2
7. Employment History
Please give details of your present/most recent employer.
Job Title
Employment Status
Salary
Employer’s Name
Date appointed
Date of leaving
Reason for leaving
Period of notice required by current employer
Full time Part time
If part time, state number of hours worked.
Employers Address
……………………………………………………
……………………………………………………
……………………………………………………
Post Code………..…………………………….
Brief description of main duties and responsibilities
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
3
8. Employment History cont.
Dates from
and to
Name and
address of
employer
Position held and
outline of
responsibility
Reason for
leaving
Full/
Part-time
Pay/
benefits
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
4
8. Referees
Please give names and addresses of two referees. One should be your present or most
recent employer.
Reference 1 – should be current/last
employer
Reference 2
Name…………………………………………….
Name…………………………………………….
Position Held…………………………………..
Position Held…………………………………..
Organisation…………………………………….
Organisation…………………………………….
Address………………………………………….
Address………………………………………….
……………………………………………………
……………………………………………………
……………………………………………………
……………………………………………………
Postcode………………………………………
Postcode……………………………………….
Email Address………………………………..
Email Address………………………………..
Tel. No. ………………………………………….
Tel. No. ………………………………………….
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
5
9. Secondary & Further Education
Name and address of
schools/colleges
Dates from
and to
Subjects taken
Grade (GCSE,
A-Level or
equivalent
Level
Attained
10. Higher Education & Professional Qualifications
*Please state whether attained/expected
Name & address of
University/college
Dates from
and to
Qualifications
Class attained/
expected*
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
6
11. Training & Experience
Please include any training courses/voluntary work and non-paid work.
*Please state whether attained/expected.
Dates from and to
Description of course/work
Qualification*
(if applicable)
12. Experience & Skills
This is an opportunity to draw attention to your experience, skills and aspects or your career,
study, training, interests and ambitions which meet the requirements of the post as described
in the Person Specification. Please continue on separate sheet if necessary.
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
7
13. Reason for Applying
Please state briefly why you are interested in applying for the post.
14. Additional Information
Please list any other information relevant to your application not covered elsewhere on the
form, e.g. public service/duties.
About your data
Your privacy is important to Age UK Sunderland. Age UK Sunderland is the Data Controller for all personal data you provide in a job application
or otherwise across the recruitment process. Our lawful basis for processing your personal data in this way is the legitimate interest of Age UK
Sunderland’s staff recruitment. All personal data you submit to Age UK Sunderland is collated and processed for recruitment purposes only.
This applies to the completed Application Form and the completed Equal Opportunities Monitoring Form.
Only authorised employees of Age UK Sunderland have access to submitted job applications and Age UK Sunderland will never supply any
personal data it holds for this purpose to any third party. Age UK Sunderland does not store or transfer your personal data outside of the UK.
The personal data you provide will be used to assess your application for employment with Age UK Sunderland. Should your application be
successful, the information collected will become part of your employment record.
If your application is unsuccessful, your application form and other any other personal data acquired over the recruitment process will be
shredded or otherwise destroyed securely within one month of the completion of the recruitment process. The Equal Opportunities Monitoring
Form is anonymous and will be detached and kept for one year in order to assist us with our recruitment and selection processes.
As a data subject you have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain
kinds of processing of your personal data; to the portability of your personal data and to complain to the UK’s data protection supervisory
authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject you are not obliged to share your
personal data with Age UK Sunderland. If you choose not to share your personal data with us we may not be able to progress your application.
For more information please go to www.ageuksunderland.org.uk/privacy
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
8
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
E Q U A L O P P O R T U N I T I E S M O N I T O R I N G F O R M
We are committed to ensuring that all job applicants and members of staff are treated equally,
without discrimination on the grounds of gender, sexual orientation, marital or civil partner
status, gender reassignment, race, ethnicity or nationality, religion or belief, disability or age.
This form is intended to help us maintain equal opportunities best practice and identify barriers
to workforce equality and diversity.
Please complete this form and return it with your application. The form will be separated from
your application on receipt. The information on this form will be used for monitoring purposes
only and will play no part in the recruitment process.
All questions are optional. You are not obliged to answer any of these questions but the
more information you supply, the more effective our monitoring will be. All information
supplied will be treated in the strictest confidence. It will not be placed on your personnel
file.
POST APPLIED FOR: Older Peoples Support Worker (Casual)
GENDER
Male Female Other ☐ Prefer not to say
Please specify
GENDER IDENTITY
Does your gender identity match your sex registered at birth? Yes ☐ No ☐
prefer not to say ☐
ETHNIC GROUP
British/
English, Scottish
or Welsh
White and
Black Caribbean
Irish Other White
background
Other Asian
background
White and
Black African
White and
Asian
Prefer
not to say
Indian Pakistani
Bangladeshi
Caribbean
African
Other Black
background
Chinese
Other
ethnic group
Other Mixed
background
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
9
AGE
16-19 20-24 25-29 30-34 35-39 40-44 45-49
50-54 55-59 60-64 65 & over Other
please specify
Do not wish to
disclose age
SEXUAL ORIENTATION
Heterosexual Homosexual
Bisexual
Other
please specify
Prefer not to say
RELIGION OR BELIEF
Agnostic Atheist Bahai Buddhist Christian Hindu Jewish
Muslim Pagan Sikh Not
Religious
Other
Please
specify
Do not wish to
disclose my religious
beliefs
DISABILITY
The Equality Act 2010 defines a disability as a "physical or mental impairment which has a substantial
and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect
is long-term if it has lasted, or is likely to last, more than 12 months.
Do you consider that you have a disability under the Equality Act (please tick)?
Yes
No
Used to have a disability
but now recovered
Prefer not to say
Don’t know
How did you find out about this post? Please state the source of any advertisement.
Private & Confidential for official use only
Ref No: Older Peoples Support
Worker (Casual)
App No:
10
AGE UK SUNDERLAND
25,425 per year
Bradbury Centre, Stockton Road, Sunderland
Full-time
Age UK Sunderland Job Description Post: Senior Management Team (SMT) & Business Support Responsible to: Age UK Sunderland Senior Management Team (SMT) Location: Bradbury Centre, Stockton Road, Sunderland Hours: 28 - 35 hours per week Salary £25, 425 p.a. Job Purpose To provide effective and efficient SMT & Business administrative support co-ordinating all activities and associated administrative duties in line with business need. Job Description Provide first class professional and confidential administrative support to the Age UK Sunderland’s SMT. Co-ordinate SMT diaries, prioritising, scheduling and cancelling meetings. Organise and facilitate internal/external meetings, events, appointments, collate information, provide briefings, arrange and carry out follow up actions. Provide key point of contact for the SMT determining and dealing with all internal and external contacts effectively. Coordinate correspondence, electronic and paper-based communications, prioritising, actioning and storing as appropriate. Assist SMT in both national and local campaigning work, liaising with Age UK Campaigns unit, partner organisations, general public and media etc. on their behalf. Provide business administrative support in all aspects of recruitment of new staff and of current staff (e.g. minute taking at staff consultations, disciplinary investigations and hearings etc.). Draft, word process and distribute emails, letters, reports, agendas etc. on SMT’s behalf. Actively coordinate on the planning, organisation and facilitation of successful organisational conferences and events (e.g. celebrations, etc.), coordinating working groups, staff and volunteer teams to support and deliver. 1 To act as main point of contact Age UK Brand matters and use of Age UK Brand Bank online system to design compliant promotional materials for Age UK Sunderland, e.g. leaflets, posters, letterhead, signage and marketing etc. To provide administrative maintenance and repair support. Research, source information and produce briefings on behalf of the SMT. Use available systems to establish and maintain the smooth running of the SMT office, ensuring information is accessible and quickly retrieved. To provide the administrative function of AUKS’s website and social media platforms To support in the provision of communication technology Provide a fully comprehensive administrative function to service the Board of Trustees including: - effectively planning and organising of Board and subcommittee meetings - effective minute taking, production and distribution of Board & subcommittee minutes and papers. Assist in Charity matters including the coordination of the Annual Review and HR related administrative reports. Assist the SMT in maintaining quality assurance systems, e.g. ISO9001and Health & Safety accreditations. To follow all organisational Safeguarding policies and procedures. To follow all GDPR procedures and principles. Requirement to attend some evening meetings (approx. 6 per annum) To abide by all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the CEO. 2 Age UK Sunderland Person Specification Post: SMT & Business Support Responsible to: Age UK Sunderland Senior Management Team (SMT) Location: Bradbury Centre, Stockton Road, Sunderland Essential Requirements: The ability to conduct professionalism & strict confidentiality at all times A good standard of education Excellent verbal and written communication skills I.T. literate with experience of word processing, spread sheets, mail merge, database, PowerPoint and desktop publishing NVQ level III qualification in Business Administration or equivalent/above or relevant experience Fast and accurate word processing Ability to work independently and as part of a team and manage own workload Substantial admin support experience at reporting to senior management level Experience of diary management and ability to prioritise Experience in comprehensive minute taking Ability to competently understand and abide by Age UK Sunderland’s Confidentiality Policy Excellent organisational skills Excellent interpersonal skills Ability to work under pressure and meet deadlines Experience of HR administration An understanding of and empathy with the needs and aspirations of older people Understanding of GDPR and data protection policies Desirable Requirements: Hold a recognised shorthand qualification 3
AGE UK SUNDERLAND
Bradbury Centre, Stockton Road, Sunderland
Part-time
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
A P P L I C A T I O N F O R E M P L O Y M E N T
Please complete in block letters, using black ink, or type. Where necessary continue answers
on a separate sheet of paper.
1. Details of Post
For which post are you applying? Day Service Community Club Driver (Casual)
How did you learn about this vacancy?
2. Personal Details
First Names
Address
……………………………………………………
Last Name
……………………………………………………
……………………………………………………
Post Code…………..………………………….
National Insurance No.
Tel. No. (Home) including area code
Mobile No.
Email
Tel No. (Work) including area code
May we telephone you at work?
Yes No
In order to comply with the Asylum & Immigration Act 1996 we require appropriate
documentary evidence of authorisation to work, e.g. National Insurance No.
You will also be required to produce a British/EU passport.
Do you require a work permit to work in the UK Yes No
If YES, please give details………………………………………………….…………………………
……………………………………………………………………………………………………………
3. Declaration
I understand that the information given on this form is true and correct, and understand
that any deception could result in instant dismissal.
Signed
Date
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
1
App No:
4. Disability
What do we mean by disability? The Equality Act 2010 defines a disability as a "physical
or mental impairment which has a substantial and long-term adverse effect on a person's
ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is
likely to last, more than 12 months.
If you consider yourself to have a disability as defined by the Equality Act 2010 and you require
any adjustments to or assistance with the interview process, please detail your requirements
below and we will try to make the necessary arrangements
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
5. Car Owner
Do you have a current full, clean driving licence? Yes No
Do you own/have access to a car for work? Yes No
Do you have D1 category on your driving licence? Yes No
Number of years licence held ………………………………………………………
6. Criminal Convictions and Cautions
Due to working with vulnerable adults all posts are subject to Disclosure and Barring Service
checks. A caution or conviction does not necessarily mean you will not be considered for
employment. Each case is considered on its merits. This post is exempt from the
Rehabilitation of Offenders Act of 1974. This means that applicants are not entitled to withhold
details of cautions or convictions (including those considered spent) unless the caution or
conviction is "protected". "protected cautions" and "protected convictions" are defined in the
The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2013
and are not subject to disclosure to employers, and cannot be taken into account. Guidance
on the filtering of these cautions and convictions can be found on the Disclosure and Barring
Service website.
Other than a "protected caution" or "protected conviction", have you ever been convicted of a
criminal offence, received a caution, or awaiting prosecution?
Yes No
If YES, details will be required from you in strict confidence on a separate sheet and they will
not necessarily debar you from employment within Age UK Sunderland.
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
2
App No:
7. Employment History
Please give details of your present/most recent employer.
Job Title
Employment Status
Salary
Employer’s Name
Date appointed
Date of leaving
Reason for leaving
Period of notice required by current employer
Full time Part time
If part time, state number of hours worked.
Employers Address
……………………………………………………
……………………………………………………
……………………………………………………
Post Code………..…………………………….
Brief description of main duties and responsibilities
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
3
App No:
8. Employment History cont.
Dates from
and to
Name and
address of
employer
Position held and
outline of
responsibility
Reason for
leaving
Full/
Part-time
Pay/
benefits
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
4
App No:
8. Referees
Please give names and addresses of two referees. One should be your present or most
recent employer.
Reference 1 – should be current/last
employer
Reference 2
Name…………………………………………….
Name…………………………………………….
Position Held…………………………………..
Position Held…………………………………..
Organisation…………………………………….
Organisation…………………………………….
Address………………………………………….
Address………………………………………….
……………………………………………………
……………………………………………………
……………………………………………………
……………………………………………………
Postcode………………………………………
Postcode……………………………………….
Email Address………………………………..
Email Address………………………………..
Tel. No. ………………………………………….
Tel. No. ………………………………………….
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
5
App No:
9. Secondary & Further Education
Name and address of
schools/colleges
Dates from
and to
Subjects taken
Grade (GCSE,
A-Level or
equivalent
Level
Attained
10. Higher Education & Professional Qualifications
*Please state whether attained/expected
Name & address of
University/college
Dates from
and to
Qualifications
Class attained/
expected*
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
6
App No:
11. Training & Experience
Please include any training courses/voluntary work and non-paid work.
*Please state whether attained/expected.
Dates from and to
Description of course/work
Qualification*
(if applicable)
12. Experience & Skills
This is an opportunity to draw attention to your experience, skills and aspects or your career,
study, training, interests and ambitions which meet the requirements of the post as described
in the Person Specification. Please continue on separate sheet if necessary.
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
7
App No:
13. Reason for Applying
Please state briefly why you are interested in applying for the post.
14. Additional Information
Please list any other information relevant to your application not covered elsewhere on the
form, e.g. public service/duties.
About your data
Your privacy is important to Age UK Sunderland. Age UK Sunderland is the Data Controller for all personal data you provide in a job application
or otherwise across the recruitment process. Our lawful basis for processing your personal data in this way is the legitimate interest of Age UK
Sunderland’s staff recruitment. All personal data you submit to Age UK Sunderland is collated and processed for recruitment purposes only.
This applies to the completed Application Form and the completed Equal Opportunities Monitoring Form.
Only authorised employees of Age UK Sunderland have access to submitted job applications and Age UK Sunderland will never supply any
personal data it holds for this purpose to any third party. Age UK Sunderland does not store or transfer your personal data outside of the UK.
The personal data you provide will be used to assess your application for employment with Age UK Sunderland. Should your application be
successful, the information collected will become part of your employment record.
If your application is unsuccessful, your application form and other any other personal data acquired over the recruitment process will be
shredded or otherwise destroyed securely within one month of the completion of the recruitment process. The Equal Opportunities Monitoring
Form is anonymous and will be detached and kept for one year in order to assist us with our recruitment and selection processes.
As a data subject you have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain
kinds of processing of your personal data; to the portability of your personal data and to complain to the UK’s data protection supervisory
authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject you are not obliged to share your
personal data with Age UK Sunderland. If you choose not to share your personal data with us we may not be able to progress your application.
For more information please go to www.ageuksunderland.org.uk/privacy
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
8
App No:
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
E Q U A L O P P O R T U N I T I E S M O N I T O R I N G F O R M
We are committed to ensuring that all job applicants and members of staff are treated equally,
without discrimination on the grounds of gender, sexual orientation, marital or civil partner
status, gender reassignment, race, ethnicity or nationality, religion or belief, disability or age.
This form is intended to help us maintain equal opportunities best practice and identify barriers
to workforce equality and diversity.
Please complete this form and return it with your application. The form will be separated from
your application on receipt. The information on this form will be used for monitoring purposes
only and will play no part in the recruitment process.
All questions are optional. You are not obliged to answer any of these questions but the
more information you supply, the more effective our monitoring will be. All information
supplied will be treated in the strictest confidence. It will not be placed on your personnel
file.
POST APPLIED FOR: Day Service Community Club Driver (Casual)
GENDER
Male Female Other ☐ Prefer not to say
Please specify
GENDER IDENTITY
Does your gender identity match your sex registered at birth? Yes ☐ No ☐
prefer not to say ☐
ETHNIC GROUP
British/
English, Scottish
or Welsh
White and
Black Caribbean
Irish Other White
background
Other Asian
background
White and
Black African
White and
Asian
Prefer
not to say
Indian Pakistani
Bangladeshi
Caribbean
African
Other Black
background
Chinese
Other
ethnic group
Other Mixed
background
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
9
App No:
AGE
16-19 20-24 25-29 30-34 35-39 40-44 45-49
50-54 55-59 60-64 65 & over Other
please specify
Do not wish to
disclose age
SEXUAL ORIENTATION
Heterosexual Homosexual
Bisexual
Other
please specify
Prefer not to say
RELIGION OR BELIEF
Agnostic Atheist Bahai Buddhist Christian Hindu Jewish
Muslim Pagan Sikh Not
Religious
Other
Please
specify
Do not wish to
disclose my religious
beliefs
DISABILITY
The Equality Act 2010 defines a disability as a "physical or mental impairment which has a substantial
and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect
is long-term if it has lasted, or is likely to last, more than 12 months.
Do you consider that you have a disability under the Equality Act (please tick)?
Yes
No
Used to have a disability
but now recovered
Prefer not to say
Don’t know
How did you find out about this post? Please state the source of any advertisement.
Private & Confidential for official use only
Ref No: Day Service Community Club
Driver (Casual)
10
App No:
Age UK Sunderland (AUKS) Job Description Post: Day Service/ Community Club Driver - (Casual) Responsible to: Community Support Coordinator Job Purpose To transport older people into our Day Services and Community Support Clubs across the city. Job Description Daily inspection of vehicles safety, to ensure roadworthy condition. To plan an effective route. To ensure that all persons on the bus are safe and comfortable. To escort passengers from their homes safely on and off the bus and into the Day Service / Community Clubs To assist wheelchair users on and off the bus To operate a manual tail lift safety as required To assist passengers fastening their seat belts To ensure that the vehicle is maintained both inside and out in a clean tidy condition. To ensure that documents relating to the use of transport are completed correctly. To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Director. This post is subject to an DBS Enhanced Disclosure Age UK Sunderland (AUKS) Person Specification Post: Day Services / Community Club Driver- casual Responsible to: Community Support Coordinator Essential Criteria Full clean driving licence with a D1 entitlement Mini Bus driving experience To pass a medical examination to ascertain fitness to drive passenger carrying vehicles. To be physically able to assist frail older people on and off the bus including wheelchair users Have the ability to plan and organise routes effectively and efficiently Understanding of and empathy with the needs and aspirations of older people. Ability to deal with older people in a caring, respectful and courteous manner. Respect confidentiality. Ability to work in a team and to use own initiative as appropriate. Be prepared to work flexibly to meet changing needs and staff cover. Demonstrate common sense and reliability. Willingness to participate in any training considered necessary. Safe moving and handling and first aid qualifications. Good general standard of education. To abide by and implement all polices and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and safety policy, with special awareness to the safe transportation of passengers. To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Director.
AGE UK SUNDERLAND
12.21 per hour
Various locations across the City of Sunderland
Part-time
Age UK Sunderland (AUKS) Job Description Post: Older Peoples Support Worker - Casual Responsible to: Lifestyle Co-ordinator Base: Various locations across the City of Sunderland Hours: Casual Salary: £12.21 per hour Job Purpose To deliver a high-quality service to older people aged 50+ requiring support and assistance to live an independent life by undertaking day to day tasks in client’s own home environment such as house work, shopping and companionship across all areas of Sunderland. Job Description You will: • Develop appropriate professional working relationships with clients. • Undertake tasks such as light house work, shopping and companionship across all areas of Sunderland. • Contribute to the client’s wellbeing. • Provide information on other support services and activities, signposting where appropriate. • Undertake basic record keeping. • Manage and follow simple financial procedures including financial transactions e.g. shopping for clients. • Report without delay, changes in client’ health, abilities or circumstances to the Line Manager/Lifestyle Administration Assistant. • Maintain strict confidentiality regarding all aspects of the work undertaken. • Abide by AUKS Lone Working Policy at all times • Abide by and implement all policies and procedures of AUKS, including being aware of, and responsible corporately and as an individual, for AUKS Health & Safety policy. • Undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by management team. • Be aware of and understand procedures for the safeguarding vulnerable adults alerter process. • Be GDPR compliant at all times. This post is subject to an enhanced DBS. 1 AUKS Person Specification Post: Older Peoples Support Worker - Casual Responsible to: Lifestyle Co-ordinator Base: Various locations across the City of Sunderland Hours: Casual Salary: £12.21 per hour Essential Criteria: • Have a flexible approach to work and be willing to undertake a variety of identified tasks across all areas of Sunderland. • Have the ability to undertake light house work & shopping duties to a good standard. • Have a ‘can do’ attitude and be able to use own initiative. • Understand the needs of older people. • Be able to communicate effectively with people. • Have an awareness of the safeguarding vulnerable adults alerter process. • Have ability to keep basic records. • Flexibility with regard to working times and areas across the City of Sunderland. • Ability to work alone with the minimum of supervision. • Must hold a current driving license with access to a vehicle to use for work purposes. • Must have access to a mobile with internet access to use for work purposes. • Undertake all training requirements of the post. Be physically able to: • Lift/use domestic equipment to complete light housework tasks and client’s shopping bags etc. as appropriate. 2
Trustee (Treasurer) Organisation: Age UK Sunderland. Age UK Sunderland is an independent local charity working with communities within the City of Sunderland for over 70 years supporting older people (aged 50 and over). Dedicated teams of staff and volunteers help us to deliver our wide range of services and activities. Volunteers play an important and integral role within our organisation and we are looking to recruit new volunteers to join our Charity’s Board of Trustees. The treasurer is a trustee with a specific role on the board. Generally, the treasurer role within Age UK Sunderland helps trustees carry out their financial responsibilities. They might do this by: • presenting financial reports to the board in a format that helps the board understand the charity’s financial position • advising the board on how to carry out its financial responsibilities liaising with professional advisors (e.g. auditors) • • overseeing the preparation and scrutiny of annual accounts Age UK Sunderland Board members are responsible for ensuring the organisation is governed correctly and that we remain compliant with Charity Law and other internal/external guidance whilst ensuring we maintain our mission to “promote the well-being of all older people throughout the City of Sunderland, improve their quality of life and help them maintain independence” The applicant must be able to demonstrate care and understanding of the needs of older people living in Sunderland and have financial experience at a managerial level, if you feel that you have the skills and experience that would bring a benefit to the role; we would like to hear from you. The post of trustee is an unpaid volunteering role and you must be able to: • Attend a minimum of six board meetings and six subcommittee meetings per annum • Offer additional time and support as and when required • Keep yourself briefed on issues relevant to the organisation and think strategically • Ensure confidentiality and loyalty to Age UK Sunderland. Expressions of interest to be sent to Age UK Sunderland Chief Executive Officer, Tracy Collins by email at tracycollins@ageuksunderland.org.uk Registered charity No 1086995
AGE UK SUNDERLAND
25,425 per year
Bradbury Centre, Stockton Road, Sunderland
Full-time
Age UK Sunderland Job Description Post: Business Support Administrator Responsible to: Age UK Sunderland Senior Management Team (SMT) Location: Bradbury Centre, Stockton Road, Sunderland Hours: 28 - 35 hours per week Salary £25, 425 p.a. Job Purpose To provide effective and efficient business administrative support to the senior management team co-ordinating all activities and associated administrative duties in line with business need. Job Description Provide first class professional and confidential administrative support to the Age UK Sunderland’s Senior Management Team (SMT). Co-ordinate SMT diaries, prioritising, scheduling and cancelling meetings. Organise and facilitate internal/external meetings, events, appointments, collate information, provide briefings, arrange and carry out follow up actions. Provide key point of contact for the SMT determining and dealing with all internal and external contacts effectively. Coordinate correspondence, electronic and paper-based communications, prioritising, actioning and storing as appropriate. Assist SMT in both national and local campaigning work, liaising with Age UK Campaigns unit, partner organisations, general public and media etc. on their behalf. Provide business administrative support in all aspects of recruitment of new staff and of current staff (e.g. minute taking at staff consultations, disciplinary investigations and hearings etc.). Draft, word process and distribute emails, letters, reports, agendas etc. on SMT’s behalf. Actively coordinate on the planning, organisation and facilitation of successful organisational conferences and events (e.g. celebrations, etc.), coordinating working groups, staff and volunteer teams to support and deliver. 1 To act as main point of contact Age UK Brand matters and use of Age UK Brand Bank online system to design compliant promotional materials for Age UK Sunderland, e.g. leaflets, posters, letterhead, signage and marketing etc. To provide administrative maintenance and repair support. Research, source information and produce briefings on behalf of the SMT. Use available systems to establish and maintain the smooth running of the SMT office, ensuring information is accessible and quickly retrieved. To provide the administrative function of AUKS’s website and social media platforms To support in the provision of communication technology Provide a fully comprehensive administrative function to service the Board of Trustees including: - effectively planning and organising of Board and subcommittee meetings - effective minute taking, producing and distributing meeting Board & subcommittee minutes, papers and reports Assist in Charity matters including the coordination of the Annual Review and HR related reports. Assist the SMT in maintaining quality assurance systems, e.g. ISO9001and Health & Safety accreditations. To follow all organisational Safeguarding policies and procedures. To follow all GDPR procedures and principles. Requirement to attend some evening meetings (approx. 6 per annum) To abide by all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the CEO. 2 Age UK Sunderland Person Specification Post: Business Support Administrator Responsible to: Age UK Sunderland Senior Management Team (SMT) Location: Bradbury Centre, Stockton Road, Sunderland Essential Requirements The ability to conduct professionalism & strict confidentiality at all times A good standard of education Excellent verbal and written communication skills I.T. literate with experience of word processing, spread sheets, mail merge, database, PowerPoint and desktop publishing NVQ level III qualification in Business Administration or equivalent/above or relevant experience Fast and accurate word processing Ability to work independently and as part of a team and manage own workload Substantial admin support experience at reporting to senior management level Experience of diary management and ability to prioritise Experience in comprehensive minute taking Ability to competently understand and abide by Age UK Sunderland’s Confidentiality Policy Excellent organisational skills Excellent interpersonal skills Ability to work under pressure and meet deadlines Experience of HR administration An understanding of and empathy with the needs and aspirations of older people Understanding of GDPR and data protection policies Desirable Requirements 3 Hold a recognised shorthand qualification 4
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
A P P L I C A T I O N F O R E M P L O Y M E N T
Please complete in block letters, using black ink, or type. Where necessary continue answers
on a separate sheet of paper.
1. Details of Post
For which post are you applying? Business Support Administrator
How did you learn about this vacancy?
2. Personal Details
First Names
Address
……………………………………………………
Last Name
……………………………………………………
……………………………………………………
Post Code…………..………………………….
National Insurance No.
Tel. No. (Home) including area code
Mobile No.
Email
Tel No. (Work) including area code
May we telephone you at work?
Yes No
In order to comply with the Asylum & Immigration Act 1996 we require appropriate
documentary evidence of authorisation to work, e.g. National Insurance No.
You will also be required to produce a British/EU passport.
Do you require a work permit to work in the UK Yes No
If YES, please give details………………………………………………….…………………………
……………………………………………………………………………………………………………
3. Declaration
I understand that the information given on this form is true and correct, and understand
that any deception could result in instant dismissal.
Signed
Date
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
1
4. Disability
What do we mean by disability? The Equality Act 2010 defines a disability as a "physical
or mental impairment which has a substantial and long-term adverse effect on a person's
ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is
likely to last, more than 12 months.
If you consider yourself to have a disability as defined by the Equality Act 2010 and you require
any adjustments to or assistance with the interview process, please detail your requirements
below and we will try to make the necessary arrangements
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
5. Car Owner
Do you have a current full, clean driving licence? Yes No
Do you own/have access to a car for work? Yes No
Do you have D1 category on your driving licence? Yes No
Number of years licence held ………………………………………………………
6. Criminal Convictions and Cautions
Due to working with vulnerable adults all posts are subject to Disclosure and Barring Service
checks. A caution or conviction does not necessarily mean you will not be considered for
employment. Each case is considered on its merits. This post is exempt from the
Rehabilitation of Offenders Act of 1974. This means that applicants are not entitled to withhold
details of cautions or convictions (including those considered spent) unless the caution or
conviction is "protected". "protected cautions" and "protected convictions" are defined in the
The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2013
and are not subject to disclosure to employers, and cannot be taken into account. Guidance
on the filtering of these cautions and convictions can be found on the Disclosure and Barring
Service website.
Other than a "protected caution" or "protected conviction", have you ever been convicted of a
criminal offence, received a caution, or awaiting prosecution?
Yes No
If YES, details will be required from you in strict confidence on a separate sheet and they will
not necessarily debar you from employment within Age UK Sunderland.
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
2
7. Employment History
Please give details of your present/most recent employer.
Job Title
Employment Status
Salary
Employer’s Name
Date appointed
Date of leaving
Reason for leaving
Period of notice required by current employer
Full time Part time
If part time, state number of hours worked.
Employers Address
……………………………………………………
……………………………………………………
……………………………………………………
Post Code………..…………………………….
Brief description of main duties and responsibilities
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
3
8. Employment History cont.
Dates from
and to
Name and
address of
employer
Position held and
outline of
responsibility
Reason for
leaving
Full/
Part-time
Pay/
benefits
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
4
8. Referees
Please give names and addresses of two referees. One should be your present or most
recent employer.
Reference 1 – should be current/last
employer
Reference 2
Name…………………………………………….
Name…………………………………………….
Position Held…………………………………..
Position Held…………………………………..
Organisation…………………………………….
Organisation…………………………………….
Address………………………………………….
Address………………………………………….
……………………………………………………
……………………………………………………
……………………………………………………
……………………………………………………
Postcode………………………………………
Postcode……………………………………….
Email Address………………………………..
Email Address………………………………..
Tel. No. ………………………………………….
Tel. No. ………………………………………….
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
5
9. Secondary & Further Education
Name and address of
schools/colleges
Dates from
and to
Subjects taken
Grade (GCSE,
A-Level or
equivalent
Level
Attained
10. Higher Education & Professional Qualifications
*Please state whether attained/expected
Name & address of
University/college
Dates from
and to
Qualifications
Class attained/
expected*
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
6
11. Training & Experience
Please include any training courses/voluntary work and non-paid work.
*Please state whether attained/expected.
Dates from and to
Description of course/work
Qualification*
(if applicable)
12. Experience & Skills
This is an opportunity to draw attention to your experience, skills and aspects or your career,
study, training, interests and ambitions which meet the requirements of the post as described
in the Person Specification. Please continue on separate sheet if necessary.
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
7
13. Reason for Applying
Please state briefly why you are interested in applying for the post.
14. Additional Information
Please list any other information relevant to your application not covered elsewhere on the
form, e.g. public service/duties.
About your data
Your privacy is important to Age UK Sunderland. Age UK Sunderland is the Data Controller for all personal data you provide in a job application
or otherwise across the recruitment process. Our lawful basis for processing your personal data in this way is the legitimate interest of Age UK
Sunderland’s staff recruitment. All personal data you submit to Age UK Sunderland is collated and processed for recruitment purposes only.
This applies to the completed Application Form and the completed Equal Opportunities Monitoring Form.
Only authorised employees of Age UK Sunderland have access to submitted job applications and Age UK Sunderland will never supply any
personal data it holds for this purpose to any third party. Age UK Sunderland does not store or transfer your personal data outside of the UK.
The personal data you provide will be used to assess your application for employment with Age UK Sunderland. Should your application be
successful, the information collected will become part of your employment record.
If your application is unsuccessful, your application form and other any other personal data acquired over the recruitment process will be
shredded or otherwise destroyed securely within one month of the completion of the recruitment process. The Equal Opportunities Monitoring
Form is anonymous and will be detached and kept for one year in order to assist us with our recruitment and selection processes.
As a data subject you have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain
kinds of processing of your personal data; to the portability of your personal data and to complain to the UK’s data protection supervisory
authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject you are not obliged to share your
personal data with Age UK Sunderland. If you choose not to share your personal data with us we may not be able to progress your application.
For more information please go to www.ageuksunderland.org.uk/privacy
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
8
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
E Q U A L O P P O R T U N I T I E S M O N I T O R I N G F O R M
We are committed to ensuring that all job applicants and members of staff are treated equally,
without discrimination on the grounds of gender, sexual orientation, marital or civil partner
status, gender reassignment, race, ethnicity or nationality, religion or belief, disability or age.
This form is intended to help us maintain equal opportunities best practice and identify barriers
to workforce equality and diversity.
Please complete this form and return it with your application. The form will be separated from
your application on receipt. The information on this form will be used for monitoring purposes
only and will play no part in the recruitment process.
All questions are optional. You are not obliged to answer any of these questions but the
more information you supply, the more effective our monitoring will be. All information
supplied will be treated in the strictest confidence. It will not be placed on your personnel
file.
POST APPLIED FOR: Business Support Administrator
GENDER
Male Female Other ☐ Prefer not to say
Please specify
GENDER IDENTITY
Does your gender identity match your sex registered at birth? Yes ☐ No ☐
prefer not to say ☐
ETHNIC GROUP
British/
English, Scottish
or Welsh
White and
Black Caribbean
Irish Other White
background
Other Asian
background
White and
Black African
White and
Asian
Prefer
not to say
Indian Pakistani
Bangladeshi
Caribbean
African
Other Black
background
Chinese
Other
ethnic group
Other Mixed
background
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
9
AGE
16-19 20-24 25-29 30-34 35-39 40-44 45-49
50-54 55-59 60-64 65 & over Other
please specify
Do not wish to
disclose age
SEXUAL ORIENTATION
Heterosexual Homosexual
Bisexual
Other
please specify
Prefer not to say
RELIGION OR BELIEF
Agnostic Atheist Bahai Buddhist Christian Hindu Jewish
Muslim Pagan Sikh Not
Religious
Other
Please
specify
Do not wish to
disclose my religious
beliefs
DISABILITY
The Equality Act 2010 defines a disability as a "physical or mental impairment which has a substantial
and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect
is long-term if it has lasted, or is likely to last, more than 12 months.
Do you consider that you have a disability under the Equality Act (please tick)?
Yes
No
Used to have a disability
but now recovered
Prefer not to say
Don’t know
How did you find out about this post? Please state the source of any advertisement.
Private & Confidential for official use only
Ref No: Business Support
Administrator
App No:
10
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
A P P L I C A T I O N F O R E M P L O Y M E N T
Please complete in block letters, using black ink, or type. Where necessary continue answers
on a separate sheet of paper.
1. Details of Post
For which post are you applying? Service Manager
How did you learn about this vacancy?
2. Personal Details
First Names
Address
……………………………………………………
Last Name
……………………………………………………
……………………………………………………
Post Code…………..………………………….
National Insurance No.
Tel. No. (Home) including area code
Mobile No.
Email
Tel No. (Work) including area code
May we telephone you at work?
Yes
No
In order to comply with the Asylum & Immigration Act 1996 we require appropriate
documentary evidence of authorisation to work, e.g. National Insurance No.
You will also be required to produce a British/EU passport.
Do you require a work permit to work in the UK Yes
No
If YES, please give details………………………………………………….…………………………
……………………………………………………………………………………………………………
3. Declaration
I understand that the information given on this form is true and correct, and understand
that any deception could result in instant dismissal.
Signed
Date
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
1
4. Disability
What do we mean by disability? The Equality Act 2010 defines a disability as a "physical
or mental impairment which has a substantial and long-term adverse effect on a person's
ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is
likely to last, more than 12 months.
If you consider yourself to have a disability as defined by the Equality Act 2010 and you require
any adjustments to or assistance with the interview process, please detail your requirements
below and we will try to make the necessary arrangements
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
5. Car Owner
Do you have a current full, clean driving licence? Yes
Do you own/have access to a car for work? Yes
Do you have D1 category on your driving licence? Yes
No
No
No
Number of years licence held ………………………………………………………
6. Criminal Convictions and Cautions
Due to working with vulnerable adults all posts are subject to Disclosure and Barring Service
checks. A caution or conviction does not necessarily mean you will not be considered for
employment. Each case is considered on its merits. This post is exempt from the
Rehabilitation of Offenders Act of 1974. This means that applicants are not entitled to withhold
details of cautions or convictions (including those considered spent) unless the caution or
conviction is "protected". "protected cautions" and "protected convictions" are defined in the
The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2013
and are not subject to disclosure to employers, and cannot be taken into account. Guidance
on the filtering of these cautions and convictions can be found on the Disclosure and Barring
Service website.
Other than a "protected caution" or "protected conviction", have you ever been convicted of a
criminal offence, received a caution, or awaiting prosecution?
Yes
No
If YES, details will be required from you in strict confidence on a separate sheet and they will
not necessarily debar you from employment within Age UK Sunderland.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
2
7. Employment History
Please give details of your present/most recent employer.
Job Title
Employment Status
Salary
Employer’s Name
Date appointed
Date of leaving
Reason for leaving
Period of notice required by current employer
Full time
Part time
If part time, state number of hours worked.
Employers Address
……………………………………………………
……………………………………………………
……………………………………………………
Post Code………..…………………………….
Brief description of main duties and responsibilities
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
3
8. Employment History cont.
Dates from
and to
Name and
address of
employer
Position held and
outline of
responsibility
Reason for
leaving
Full/
Part-time
Pay/
benefits
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
4
8. Referees
Please give names and addresses of two referees. One should be your present or most
recent employer.
Reference 1 – should be current/last
employer
Reference 2
Name…………………………………………….
Name…………………………………………….
Position Held…………………………………..
Position Held…………………………………..
Organisation…………………………………….
Organisation…………………………………….
Address………………………………………….
Address………………………………………….
……………………………………………………
……………………………………………………
……………………………………………………
……………………………………………………
Postcode………………………………………
Postcode……………………………………….
Email Address………………………………..
Email Address………………………………..
Tel. No. ………………………………………….
Tel. No. ………………………………………….
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
5
9. Secondary & Further Education
Name and address of
schools/colleges
Dates from
and to
Subjects taken
Grade (GCSE,
A-Level or
equivalent
Level
Attained
10. Higher Education & Professional Qualifications
*Please state whether attained/expected
Name & address of
University/college
Dates from
and to
Qualifications
Class attained/
expected*
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
6
11. Training & Experience
Please include any training courses/voluntary work and non-paid work.
*Please state whether attained/expected.
Dates from and to
Description of course/work
Qualification*
(if applicable)
12. Experience & Skills
This is an opportunity to draw attention to your experience, skills and aspects or your career,
study, training, interests and ambitions which meet the requirements of the post as described
in the Person Specification. Please continue on separate sheet if necessary.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
7
13. Reason for Applying
Please state briefly why you are interested in applying for the post.
14. Additional Information
Please list any other information relevant to your application not covered elsewhere on the
form, e.g. public service/duties.
About your data
Your privacy is important to Age UK Sunderland. Age UK Sunderland is the Data Controller for all personal data you provide in a job application
or otherwise across the recruitment process. Our lawful basis for processing your personal data in this way is the legitimate interest of Age UK
Sunderland’s staff recruitment. All personal data you submit to Age UK Sunderland is collated and processed for recruitment purposes only.
This applies to the completed Application Form and the completed Equal Opportunities Monitoring Form.
Only authorised employees of Age UK Sunderland have access to submitted job applications and Age UK Sunderland will never supply any
personal data it holds for this purpose to any third party. Age UK Sunderland does not store or transfer your personal data outside of the UK.
The personal data you provide will be used to assess your application for employment with Age UK Sunderland. Should your application be
successful, the information collected will become part of your employment record.
If your application is unsuccessful, your application form and other any other personal data acquired over the recruitment process will be
shredded or otherwise destroyed securely within one month of the completion of the recruitment process. The Equal Opportunities Monitoring
Form is anonymous and will be detached and kept for one year in order to assist us with our recruitment and selection processes.
As a data subject you have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain
kinds of processing of your personal data; to the portability of your personal data and to complain to the UK’s data protection supervisory
authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject you are not obliged to share your
personal data with Age UK Sunderland. If you choose not to share your personal data with us we may not be able to progress your application.
For more information please go to www.ageuksunderland.org.uk/privacy
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
8
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
E Q U A L O P P O R T U N I T I E S M O N I T O R I N G F O R M
We are committed to ensuring that all job applicants and members of staff are treated equally,
without discrimination on the grounds of gender, sexual orientation, marital or civil partner
status, gender reassignment, race, ethnicity or nationality, religion or belief, disability or age.
This form is intended to help us maintain equal opportunities best practice and identify barriers
to workforce equality and diversity.
Please complete this form and return it with your application. The form will be separated from
your application on receipt. The information on this form will be used for monitoring purposes
only and will play no part in the recruitment process.
All questions are optional. You are not obliged to answer any of these questions but the
more information you supply, the more effective our monitoring will be. All information
supplied will be treated in the strictest confidence. It will not be placed on your personnel
file.
POST APPLIED FOR: Essence Service Manager
GENDER
Male
Please specify
Female
Other ☐ Prefer not to say
GENDER IDENTITY
Does your gender identity match your sex registered at birth? Yes ☐ No ☐
prefer not to say ☐
ETHNIC GROUP
British/
English, Scottish
or Welsh
White and
Black Caribbean
White and
Black African
Irish
Other White
background
Other Asian
background
White and
Asian
Prefer
not to say
Indian
Pakistani
Bangladeshi
Caribbean
African
Other Black
background
Chinese
Other
ethnic group
Other Mixed
background
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
9
AGE
16-19
20-24
25-29
30-34
35-39
40-44
45-49
50-54
55-59
60-64
65 & over
Other
please specify
Do not wish to
disclose age
SEXUAL ORIENTATION
Heterosexual
Homosexual
Bisexual
Other
please specify
Prefer not to say
RELIGION OR BELIEF
Agnostic
Atheist
Bahai
Buddhist
Christian
Hindu
Jewish
Muslim
Pagan
Sikh
Not
Religious
Other
Please
specify
Do not wish to
disclose my religious
beliefs
DISABILITY
The Equality Act 2010 defines a disability as a "physical or mental impairment which has a substantial
and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect
is long-term if it has lasted, or is likely to last, more than 12 months.
Do you consider that you have a disability under the Equality Act (please tick)?
Yes
No
Used to have a disability
but now recovered
Prefer not to say
Don’t know
How did you find out about this post? Please state the source of any advertisement.
Private & Confidential for official use only
Ref No: Essence Service
Manager
App No:
10
Age UK Sunderland Job Description Post: Location: Responsible to: Essence Service Manager Doxford Park Senior Operations Manager Job Purpose To provide direct management to Age UK Sunderland’s Essence Service and staff team; ensuring the exemplar provision of practical, social and emotional specialised support to individuals who are living with a mild to moderate diagnosis of dementia and their Carers. Job Description To provide operational management of The Essence Service to ensure the provision of innovative interventions and continuous practical, social and emotional support to those living with a mild to moderate diagnosis of dementia and their Carers. To manage and oversee the delivery of other services or developments as required by Age UK Sunderland. To ensure clear and effective referral pathways are maintained with the Sunderland Memory Protection Unit and other key partner statutory/voluntary organisations in the City including the liaison with social work teams. To lead, motivate, supervise and manage a staff team including direct line management and appraisals. To effectively recruit, train, support and develop volunteers involved in the delivery of the Services. To ensure the implementation of a person-centred approach for people living with mild to moderate dementia diagnosis and their carer; to create a supportive environment to retain confidence, personal interests, wellbeing and independence. To ensure the continuous monitoring of assessment tools and support plans for the Essence Service to ensure robust operational processes and systems are sustained and implemented. To ensure the Essence transitional pathway is adhered to and higher support services are sought for the person with dementia and their carers where appropriate. To ensure the implementation of a varied programme of activities that are responsive to the needs of the client groups. To monitor the adherence to service KPIs and Risk Register including all risk management needs. 1 To provide high level written and verbal service reports/summaries as required. This will include operational reports, evaluations and the contribution to strategic leadership reports on developing and maintaining the Essence and other services of responsibility in Sunderland. To ensure a robust referrals pathways to VCS and statutory support across the City. To keep an accurate training matrix ensuring the provision of appropriate training and support to staff and volunteers. To support in all HR related activities including staff disciplinaries. To oversee the input of data onto the client information management systems to update client details, and periodically produce detailed accurate reports ensuring client details are correct in line with GDPR requirements. To ensure the Doxford Park Essence Building is kept to an excellent standard and a dementia friendly environment is maintained at all times. Be aware of Health and Safety issues involved in the management of a building and the delivery of this service. To actively promote, develop and market the Essence service liaising with partner agencies appropriately as an Age UK Sunderland representative. To ensure effective communication and joint working with the wider Age UK Sunderland teams. To support the successful contract management of the Essence Service To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To act as a responsible person within Age UK Sunderland’s safeguarding policy and procedure. To abide by all equality and diversity practice in the provision of the Essence Service. To support in the sustainment and attainment of all Age UK Sunderland quality marks and accreditations To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Chief Executive Officer. This post is subject to a Disclosure & Barring Service (DBS) Enhanced check. 2 Age UK Sunderland Person Specification Post: Location: Responsible to: Essence Service Manager Doxford Park Senior Operations Manager Essential Criteria: A minimum of three years operational management experience of leading and managing a diverse staff team Extensive experience of HR related tasks including appraisals and performance management including good knowledge and experience of disciplinary processes. Good track record of contract management and commissioning procedures. Vast experience required on contract monitoring including the adherence of KPIs and targets to achieve outcome focussed results. Experience of supporting people with dementia, their carers and older people with low level mental health issues. Experience of implementing the provision of services to vulnerable people and the identification of gaps in service provision. Proven track record of managing the logistics of a multi operational and multi partner service. Exemplary partnership/multiagency working experience and skills. Extensive experience of client assessments, evaluation processes and working within a person-centred approach. Ability to manage a busy workload and prioritise appropriately. Previous experience of working with vulnerable people. 3 A good track record of developing and maintaining successful services. Possess excellent communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis. Excellent report writing and analytical skills required via the aggregation of data to produce complex reports. Excellent communicator and influencer with the ability to tailor communications to different audiences. Have a good understanding of volunteering and demonstrate evidence of the ability to recruit, train and retain volunteers. Commitment to working in the voluntary sector. Be innovative and take on new challenges. Be a dynamic self-starter. Demonstrate a flair for organising. Ability to respond effectively to unplanned/ emergency situations including crisis management. A flexible approach to work. Maintain confidentiality at all times. Educated to Degree level (although consideration may be given to candidates who are able to demonstrate a track record of operational managerial achievement and experience). Sound understanding of GDPR principles and safeguarding processes for vulnerable adults Have excellent IT skills, with ability to produce reports, databases and other key IT project management tools. Possess a full, clean driving licence and have access to a car for work. Desirable: Management qualification of level 4 or above. 4
AGE UK SUNDERLAND
33,168 per year
Various community settings across Sunderland
Full-time
Age UK Sunderland Job Description Post: Programmes Manager Contract Type: Permanent Hours: 5 days (35 hours) per week. Salary/benefits: £33, 168 pa inclusive; access to pension scheme Location: Responsible to: Various community settings across Sunderland, with a HQ at Bradbury Centre, Stockton Road, Sunderland Senior Operations Manager Accountable to: Age UK Sunderland (AUKS) Key working Relationships: AUKS CIT Social Prescribing Team, Hospital Discharge Team and other relevant services Statutory and Community based providers Secondary Care Age UK Sunderland Internal Teams Older people Carers and Carer Organisations Other clinical and non-traditional provider groups as required Integrated Care Teams Background: Integrated care is a way of better coordinating care for older people with one or more long term conditions. Integrated care in Sunderland is defined as collaborative working between key stakeholders, including GPs, health and social care and voluntary organisations, to integrate and organise patient care more effectively. The purpose of Programme Services is to put older people in personal control of their health & wellbeing and provide them with integrated care and support in their local community, focusing on prevention of ill health and the promotion of wellbeing. The service enables older people to have improved health outcomes and independence whilst reducing the burden on NHS services in Sunderland through the reduction in need for GP visits, Out of Hours Contacts, emergency admissions/readmissions etc. Purpose of the post: The post provides an interface between voluntary sector provider organisations and service users, health and social care multi-disciplinary teams (MDT) and other statutory bodies. The Programmes Service Manager will lead & coordinate staff and volunteers to support individuals to self-manage their needs. 1 The post holder will work in and across 5 Sunderland localities coordinating the service. Many older people have complex health needs, the service focusses on practical support to encourage the utilisation of local community services and assets. The post holder will also support the identification of unpaid carers and enable access to appropriate services. Key Responsibilities The post holder will be an excellent communicator and develop a wide knowledge of the services offered by non-traditional providers in the Sunderland area. The post holder will require strong organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Management Tasks: To manage and coordinate AUKS CIT social prescribers, Hospital Discharge staff and other identified staff/volunteers to ensure the provision of innovative interventions and continuous practical, social and emotional support to older people in the local communities and on discharge from hospital. To ensure a clear and effective referral pathways are established with key partner organisations in the City. To effectively recruit, train, support and develop volunteers involved in programme delivery if required. To lead and supervise a staff team to focus on the client group; to create a supportive environment for older people to retain their confidence, personal interests, wellbeing and independence. To deliver relevant training to staff and volunteers. To oversee the conduction of personal plans with each person referred to the services; to determine the type the support required To ensure the implementation of an action plan which is responsive to the needs of the client group To monitor the service and provide written reports/summaries as required. This will include operational reports, evaluations and contribute to strategic leadership reports on developing and maintaining integrated care in Sunderland To actively promote, market and develop the services To keep records of clients and volunteers To provide HR support to staff including appraisals, supervisions and support in any disciplinary procedures To liaise appropriately with partners. To ensure oversight of assessments & home visits including lone working procedures GP & professional liaison Patient information gathering & analysis 2 In depth knowledge gathering on available services (community & statutory), multi- disciplinary services etc. Publicity & promotion of offering Record keeping, monitoring, evaluation Identification of step up care and safeguarding responsibilities Identification of gaps in services to inform future development Additional responsibilities: Be aware of Health & safety issues involved in the delivery of the service Communicate with members of the MDT/Integrated teams/other relevant teams as required Ensure appropriate actions from Multi-Disciplinary Team (MDT) meetings are completed in a timely fashion Deal in a professional, helpful & sensitive manner with older people, staff, carers & other agencies. Promote the independence & empowerment of older people Build strong relationships with partners and providers Ensure all KPI targets are met To abide by and implement all policies and procedures of AUKS, including being aware of and responsible corporately and as an individual for Health & Safety Information and Data Coordination To be proficient in using Microsoft office packages and other identified IT systems and support other team members in their use. To record relevant patient documentation on identified IT systems as required. Facility for learning new software packages which may be in continued development Maintain Excel, Charitylog and other databases to input patients’ engagement Support completion of patient referrals, record electronically and feedback to team members. Extract caseload information from the patient database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team. Input data onto the patient information management systems to update patient details, and periodically use reports to ensure patient details are correct. Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring these are accessible to all relevant parties. Produce comprehensive operational reports to inform on service activity 3 General The post holder must at all times carry out duties and responsibilities with due regard to the organisations’ equal opportunity policies and procedures. The post holder will be expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required. The post holder will ensure they accurately represent AUKS and ensure the values of AUKS are upheld at all times in carrying out their work The post holder must adhere to the organisation’s information governance/GDPR policies at all times, in particular ensuring that there is no breach of confidentiality as a result of his/her actions. To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. This job description is intended as a guide to the main responsibilities of the post and not as an exhaustive list of duties and tasks. The post holder may be required to undertake other duties in keeping with the level of responsibility of the post, as requested by the Director The job description may be amended from time to time after consultation with the post holder. This post is subject to a Disclosure & Barring Service (DBS) Enhanced check. 4 Age UK Sunderland Person Specification Post: Programmes Manager Location: Responsible to: Various community settings across Sunderland, with a HQ at Bradbury Centre, Stockton Road, Sunderland Operations Manager Essential Criteria Good standard of education preferably to Degree level or be able to demonstrate the equivalent experience At least 2 years’ experience of operational management preferably in health/social care or information & advice or work in direct contact with people, families & carers. Experience of managing a diverse staff team Proven track record of managing the logistics of a multi operational and multi partner service Previous experience of assessment and evaluation processes Ability to manage a busy workload and prioritise appropriately Previous experience of working with vulnerable people A track record of developing successful services Possesses excellent communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis Possess excellent report writing skills and ability to tailor communications to different audiences Have a good understanding of volunteering and demonstrate evidence of the ability to recruit, train and retain volunteers Commitment to working in the voluntary sector Be innovative with enthusiasm to take on new challenges Be a dynamic self-starter 5 Ability to respond effectively to unplanned/emergency situations Have excellent IT skills, with ability to produce reports, databases and other key IT project management tools Good people skills with a friendly approachable style and ability to generate trust and form positive relationships A good listener Flexible & responsive to changing needs of clients Creative approach to problem solving Tactful and diplomatic, able to build a rapport with people from a wide range of backgrounds Experience of risk assessment & risk management Understanding of health and social care processes Understanding of the complexity of older people’s lives & the barriers they face Understanding of safeguarding responsibilities Knowledge of the range of voluntary, statutory and private sector orgs/services working with older people Understanding of welfare benefits available to older people Possess a full clean driving licence and have access to a car for work To abide by and implement all policies and procedures of AUKS, including being aware of and responsible corporately and as an individual for Health & Safety 6
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
A P P L I C A T I O N F O R E M P L O Y M E N T
Please complete in block letters, using black ink, or type. Where necessary continue answers
on a separate sheet of paper.
1. Details of Post
For which post are you applying? Programmes Manager
How did you learn about this vacancy?
2. Personal Details
First Names
Address
……………………………………………………
Last Name
……………………………………………………
……………………………………………………
Post Code…………..………………………….
National Insurance No.
Tel. No. (Home) including area code
Mobile No.
Email
Tel No. (Work) including area code
May we telephone you at work?
Yes
No
In order to comply with the Asylum & Immigration Act 1996 we require appropriate
documentary evidence of authorisation to work, e.g. National Insurance No.
You will also be required to produce a British/EU passport.
Do you require a work permit to work in the UK Yes
No
If YES, please give details………………………………………………….…………………………
……………………………………………………………………………………………………………
3. Declaration
I understand that the information given on this form is true and correct, and understand
that any deception could result in instant dismissal.
Signed
Date
Private & Confidential for official use only
Ref No: Programmes
Manager
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App No:
4. Disability
What do we mean by disability? The Equality Act 2010 defines a disability as a "physical
or mental impairment which has a substantial and long-term adverse effect on a person's
ability to carry out normal day-to-day activities". An effect is long-term if it has lasted, or is
likely to last, more than 12 months.
If you consider yourself to have a disability as defined by the Equality Act 2010 and you require
any adjustments to or assistance with the interview process, please detail your requirements
below and we will try to make the necessary arrangements
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
………………………………………..……………………………………………….…………………
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5. Car Owner
Do you have a current full, clean driving licence? Yes
Do you own/have access to a car for work? Yes
Do you have D1 category on your driving licence? Yes
No
No
No
Number of years licence held ………………………………………………………
6. Criminal Convictions and Cautions
Due to working with vulnerable adults all posts are subject to Disclosure and Barring Service
checks. A caution or conviction does not necessarily mean you will not be considered for
employment. Each case is considered on its merits. This post is exempt from the
Rehabilitation of Offenders Act of 1974. This means that applicants are not entitled to withhold
details of cautions or convictions (including those considered spent) unless the caution or
conviction is "protected". "protected cautions" and "protected convictions" are defined in the
The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2013
and are not subject to disclosure to employers, and cannot be taken into account. Guidance
on the filtering of these cautions and convictions can be found on the Disclosure and Barring
Service website.
Other than a "protected caution" or "protected conviction", have you ever been convicted of a
criminal offence, received a caution, or awaiting prosecution?
Yes
No
If YES, details will be required from you in strict confidence on a separate sheet and they will
not necessarily debar you from employment within Age UK Sunderland.
Private & Confidential for official use only
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Manager
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7. Employment History
Please give details of your present/most recent employer.
Job Title
Employment Status
Salary
Employer’s Name
Full time
Part time
If part time, state number of hours worked.
Date appointed
Employers Address
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Manager
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Date of leaving
……………………………………………………
Reason for leaving
……………………………………………………
Period of notice required by current employer
……………………………………………………
Post Code………..…………………………….
Brief description of main duties and responsibilities
8. Employment History cont.
Dates from
and to
Name and
address of
employer
Position held and
outline of
responsibility
Reason for
leaving
Full/
Part-time
Pay/
benefits
Private & Confidential for official use only
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Manager
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8. Referees
Private & Confidential for official use only
Ref No: Programmes
Manager
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App No:
Please give names and addresses of two referees. One should be your present or most
recent employer.
Reference 1 – should be current/last
employer
Reference 2
Name…………………………………………….
Name…………………………………………….
Position Held…………………………………..
Position Held…………………………………..
Organisation…………………………………….
Organisation…………………………………….
Address………………………………………….
Address………………………………………….
……………………………………………………
……………………………………………………
……………………………………………………
……………………………………………………
Postcode………………………………………
Postcode……………………………………….
Email Address………………………………..
Email Address………………………………..
Tel. No. ………………………………………….
Tel. No. ………………………………………….
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
Capacity in which you know referee
……………………………………………………
Please tick the box if you do not wish
referees to be contacted unless you are
offered the post.
9. Secondary & Further Education
Private & Confidential for official use only
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Manager
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App No:
Name and address of
schools/colleges
Dates from
and to
Subjects taken
Grade (GCSE,
A-Level or
equivalent
Level
Attained
10. Higher Education & Professional Qualifications
*Please state whether attained/expected
Name & address of
University/college
Dates from
and to
Qualifications
Class attained/
expected*
Private & Confidential for official use only
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Manager
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11. Training & Experience
Please include any training courses/voluntary work and non-paid work.
*Please state whether attained/expected.
Dates from and to
Description of course/work
Qualification*
(if applicable)
12. Experience & Skills
This is an opportunity to draw attention to your experience, skills and aspects or your career,
study, training, interests and ambitions which meet the requirements of the post as described
in the Person Specification. Please continue on separate sheet if necessary.
Private & Confidential for official use only
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Manager
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13. Reason for Applying
Please state briefly why you are interested in applying for the post.
14. Additional Information
Please list any other information relevant to your application not covered elsewhere on the
form, e.g. public service/duties.
About your data
Your privacy is important to Age UK Sunderland. Age UK Sunderland is the Data Controller for all personal data you provide in a job application
or otherwise across the recruitment process. Our lawful basis for processing your personal data in this way is the legitimate interest of Age UK
Sunderland’s staff recruitment. All personal data you submit to Age UK Sunderland is collated and processed for recruitment purposes only.
This applies to the completed Application Form and the completed Equal Opportunities Monitoring Form.
Only authorised employees of Age UK Sunderland have access to submitted job applications and Age UK Sunderland will never supply any
personal data it holds for this purpose to any third party. Age UK Sunderland does not store or transfer your personal data outside of the UK.
The personal data you provide will be used to assess your application for employment with Age UK Sunderland. Should your application be
successful, the information collected will become part of your employment record.
If your application is unsuccessful, your application form and other any other personal data acquired over the recruitment process will be
shredded or otherwise destroyed securely within one month of the completion of the recruitment process. The Equal Opportunities Monitoring
Form is anonymous and will be detached and kept for one year in order to assist us with our recruitment and selection processes.
As a data subject you have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain
kinds of processing of your personal data; to the portability of your personal data and to complain to the UK’s data protection supervisory
authority, the Information Commissioner’s Office about the processing of your personal data. As a data subject you are not obliged to share your
personal data with Age UK Sunderland. If you choose not to share your personal data with us we may not be able to progress your application.
For more information please go to www.ageuksunderland.org.uk/privacy
Private & Confidential for official use only
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Manager
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App No:
Bradbury Centre, Stockton Road, Sunderland. SR2 7AQ
Tel: 0191 5141131 Fax: 0191 5640378
Email: enquiries@ageuksunderland.org.uk
Website: www.ageuksunderland.org.uk
E Q U A L O P P O R T U N I T I E S M O N I T O R I N G F O R M
We are committed to ensuring that all job applicants and members of staff are treated equally,
without discrimination on the grounds of gender, sexual orientation, marital or civil partner
status, gender reassignment, race, ethnicity or nationality, religion or belief, disability or age.
This form is intended to help us maintain equal opportunities best practice and identify barriers
to workforce equality and diversity.
Please complete this form and return it with your application. The form will be separated from
your application on receipt. The information on this form will be used for monitoring purposes
only and will play no part in the recruitment process.
All questions are optional. You are not obliged to answer any of these questions but the
more information you supply, the more effective our monitoring will be. All information
supplied will be treated in the strictest confidence. It will not be placed on your personnel
file.
POST APPLIED FOR: Essence Service Manager
GENDER
Male
Please specify
Female
Other ☐ Prefer not to say
GENDER IDENTITY
Does your gender identity match your sex registered at birth? Yes ☐ No ☐
prefer not to say ☐
Private & Confidential for official use only
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Manager
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ETHNIC GROUP
British/
English, Scottish
or Welsh
White and
Black Caribbean
White and
Black African
Irish
Other White
background
Other Asian
background
White and
Asian
Prefer
not to say
Indian
Pakistani
Bangladeshi
Caribbean
African
Other Black
background
Chinese
Other
ethnic group
Other Mixed
background
AGE
16-19
20-24
25-29
30-34
35-39
40-44
45-49
50-54
55-59
60-64
65 & over
Other
please specify
Do not wish to
disclose age
SEXUAL ORIENTATION
Heterosexual
Homosexual
Bisexual
Other
please specify
Prefer not to say
RELIGION OR BELIEF
Agnostic
Atheist
Bahai
Buddhist
Christian
Hindu
Jewish
Muslim
Pagan
Sikh
Not
Religious
Other
Please
specify
Do not wish to
disclose my religious
beliefs
DISABILITY
The Equality Act 2010 defines a disability as a "physical or mental impairment which has a substantial
and long-term adverse effect on a person's ability to carry out normal day-to-day activities". An effect
is long-term if it has lasted, or is likely to last, more than 12 months.
Do you consider that you have a disability under the Equality Act (please tick)?
Yes
No
Used to have a disability
but now recovered
Don’t know
Private & Confidential for official use only
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Manager
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App No:
Prefer not to say
How did you find out about this post? Please state the source of any advertisement.
Private & Confidential for official use only
Ref No: Programmes
Manager
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App No:
J O B V A C A N C Y Programmes Manager 35 hours per week - £33, 168 pa - plus pension and excellent holidays We seek an enthusiastic, motivated experienced programmes manager to oversee the management of Age UK Sunderland’s CIT Social Prescribing Team, Hospital Discharge Team and other appropriate services. A minimum of 2 years operational management experience is essential with substantial experience of implementing support services ideally working with people aged 50 and over. The successful candidate must have excellent I.T, report writing and communication skills and the ability to effectively promote the service to a wide range of stakeholders. You should also have a good standard of education, preferably to degree level as well as experience of partnership working and staff and volunteer management. Candidates are required to have a full clean driving licence and have access to a car for work. This post is subject to a DBS Enhanced Disclosure check. For further information and to request an application pack you can email enquiries@ageuksunderland.org.uk or download one directly from our website www.ageuksunderland.org.uk. Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland. SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role. This post is subject to DBS Enhanced Disclosure. Age UK Sunderland is an Equal opportunities Employer Registered Charity 1086995 Closing date: Friday 2nd January 2026 Interview date: Monday 12th January 2026 Age UK Sunderland is an Equal Opportunities Employer. Reg. Charity No. 1086995. Reg. Co. No. 4199449 Certificate No. 88Q10781
Dear Applicant Programmes Manager Thank you for requesting an application pack for the above post. Included in your application pack are:- Job Advertisement Job Description Person Specification Application Form The application form needs to be returned to the above address by the closing date of Friday 2nd January 2026 If you have not received a response within two weeks of the closing date you may assume that your application has been unsuccessful. When returning your completed application pack by post, please ensure that the correct postage is used on the envelope. You can check this with your local Post Office. CV’s will not be accepted for this vacancy. If you require an informal discussion regarding the post please do not hesitate to contact Leah Abdulla, Senior Operations Manager on 0191 514 1131 Yours sincerely Tracy Collins Chief Executive Officer Encs Bradbury Centre Stockton Road Sunderland SR2 7AQ Tel: 0191 514 1131 Fax: 0191 5670378 Email: enquiries@ageuksunderland.org.uk Web: www.ageuksunderland.org.uk
Age UK Sunderland Job Description Post: Location: Responsible to: Service Manager Doxford Park Senior Operations Manager Job Purpose To provide direct management to Age UK Sunderland’s Essence Service and staff team; ensuring the exemplar provision of practical, social and emotional specialised support to individuals who are living with a mild to moderate diagnosis of dementia and their Carers. Job Description To provide operational management of The Essence Service to ensure the provision of innovative interventions and continuous practical, social and emotional support to those living with a mild to moderate diagnosis of dementia and their Carers. To manage and oversee the delivery of other services or developments as required by Age UK Sunderland. To ensure clear and effective referral pathways are maintained with the Sunderland Memory Protection Unit and other key partner statutory/voluntary organisations in the City including the liaison with social work teams. To lead, motivate, supervise and manage a staff team including direct line management and appraisals. To effectively recruit, train, support and develop volunteers involved in the delivery of the Services. To ensure the implementation of a person-centred approach for people living with mild to moderate dementia diagnosis and their carer; to create a supportive environment to retain confidence, personal interests, wellbeing and independence. To ensure the continuous monitoring of assessment tools and support plans for the Essence Service to ensure robust operational processes and systems are sustained and implemented. To ensure the Essence transitional pathway is adhered to and higher support services are sought for the person with dementia and their carers where appropriate. To ensure the implementation of a varied programme of activities that are responsive to the needs of the client groups. To monitor the adherence to service KPIs and Risk Register including all risk management needs. 1 To provide high level written and verbal service reports/summaries as required. This will include operational reports, evaluations and the contribution to strategic leadership reports on developing and maintaining the Essence and other services of responsibility in Sunderland. To ensure a robust referrals pathways to VCS and statutory support across the City. To keep an accurate training matrix ensuring the provision of appropriate training and support to staff and volunteers. To support in all HR related activities including staff disciplinaries. To oversee the input of data onto the client information management systems to update client details, and periodically produce detailed accurate reports ensuring client details are correct in line with GDPR requirements. To ensure the Doxford Park Essence Building is kept to an excellent standard and a dementia friendly environment is maintained at all times. Be aware of Health and Safety issues involved in the management of a building and the delivery of this service. To actively promote, develop and market the Essence service liaising with partner agencies appropriately as an Age UK Sunderland representative. To ensure effective communication and joint working with the wider Age UK Sunderland teams. To support the successful contract management of the Essence Service To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To act as a responsible person within Age UK Sunderland’s safeguarding policy and procedure. To abide by all equality and diversity practice in the provision of the Essence Service. To support in the sustainment and attainment of all Age UK Sunderland quality marks and accreditations To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Chief Executive Officer. This post is subject to a Disclosure & Barring Service (DBS) Enhanced check. 2 Age UK Sunderland Person Specification Post: Location: Responsible to: Essence Service Manager Doxford Park Senior Operations Manager Essential Criteria: A minimum of three years operational management experience of leading and managing a diverse staff team Extensive experience of HR related tasks including appraisals and performance management including good knowledge and experience of disciplinary processes. Good track record of contract management and commissioning procedures. Vast experience required on contract monitoring including the adherence of KPIs and targets to achieve outcome focussed results. Experience of supporting people with dementia, their carers and older people with low level mental health issues. Experience of implementing the provision of services to vulnerable people and the identification of gaps in service provision. Proven track record of managing the logistics of a multi operational and multi partner service. Exemplary partnership/multiagency working experience and skills. Extensive experience of client assessments, evaluation processes and working within a person-centred approach. Ability to manage a busy workload and prioritise appropriately. Previous experience of working with vulnerable people. A good track record of developing and maintaining successful services. Possess excellent communication skills to deal with highly sensitive and emotional issues on a frequent and unpredictable basis. Excellent report writing and analytical skills required via the aggregation of data to produce complex reports. Excellent communicator and influencer with the ability to tailor communications to different audiences. 3 Have a good understanding of volunteering and demonstrate evidence of the ability to recruit, train and retain volunteers. Commitment to working in the voluntary sector. Be innovative and take on new challenges. Be a dynamic self-starter. Demonstrate a flair for organising. Ability to respond effectively to unplanned/ emergency situations including crisis management. A flexible approach to work. Maintain confidentiality at all times. Educated to Degree level (although consideration may be given to candidates who are able to demonstrate a track record of operational managerial achievement and experience). Sound understanding of GDPR principles and safeguarding processes for vulnerable adults Have excellent IT skills, with ability to produce reports, databases and other key IT project management tools. Possess a full, clean driving licence and have access to a car for work. Desirable: Management qualification of level 4 or above. 4
J O B V A C A N C Y Service Manager Permanent Contract 35 hours per week - £33,168 pa Plus pension option and excellent holidays We seek an enthusiastic, motivated experienced services manager to oversee the management of Age UK Sunderland’s Essence Service. A minimum of 3 years operational management experience is essential with substantial experience of implementing support services ideally working with people with dementia and their carers. The successful candidate must have excellent I.T, report writing and communication skills and the ability to effectively promote the service to a wide range of stakeholders. You should also have a good standard of education, preferably to degree level as well as experience of partnership working and staff and volunteer management. Candidates are required to have a full clean driving licence and have access to a car for work. This post is subject to a DBS Enhanced Disclosure check. For further information and to request an application pack you can email enquiries@ageuksunderland.org.uk or download one directly from our website www.ageuksunderland.org.uk. Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland. SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role. This post is subject to DBS Enhanced Disclosure. Age UK Sunderland is an Equal opportunities Employer Registered Charity 1086995 Closing date: Friday 2nd January 2026 Interview date: Friday 9th January 2026 Age UK Sunderland is an Equal Opportunities Employer. Reg. Charity No. 1086995. Reg. Co. No. 4199449 Certificate No. 88Q10781
Dear Applicant Service Manager Thank you for requesting an application pack for the above post. Included in your application pack are:- Job Advertisement Job Description Person Specification Application Form The application form needs to be returned to the above address by the closing date of Friday 2nd January 2026. If you have not received a response within two weeks of the closing date you may assume that your application has been unsuccessful. When returning your completed application pack by post, please ensure that the correct postage is used on the envelope. You can check this with your local Post Office. CV’s will not be accepted for this vacancy. If you require an informal discussion regarding the post please do not hesitate to contact Leah Abdulla, Senior Operations Manager on 0191 514 1131 Yours sincerely Tracy Collins Chief Executive Officer Encs Bradbury Centre Stockton Road Sunderland SR2 7AQ Tel: 0191 514 1131 Fax: 0191 5670378 Email: enquiries@ageuksunderland.org.uk Web: www.ageuksunderland.org.uk
AGE UK SUNDERLAND
Based at the Bradbury Centre Sunderland
Part-time
Age UK Sunderland (AUKS) Job Description Post: Responsible to: Location: Gift of Friendship Befriender - Keeping in Touch Service Front Door Manager Various – Based at the Bradbury Centre Sunderland Job Purpose To deliver a quality befriending service to vulnerable older people, reducing the negative impact of loneliness and isolation. Implementing activities to support the client’s wellbeing. Job Description To be a Befriender to Older People within the boundaries of Sunderland and undertake all reasonable activities identified (e.g. telephone and visiting client’s homes to provide support). Engage with the Client and converse on a variety of topics To support the Clients emotional wellbeing. Liaise and co-operate with carers and share information as required Report immediately changes in clients’ health, abilities or circumstances to the line manager. Identify potential extra support needs Signpost to relevant support services Provide information on Age UK Sunderland activities and services where appropriate to meet older people’s needs outside of the role Maintain strict confidentiality regarding all aspects of the work undertaken Abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health & Safety policy To comply with all principles of GDPR and data protection To input data on the organisation’s information gathering system (Charity Log) Undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Line Manager/CEO. 1 Act as a Safeguarding Adults Alerter This post is subject to an enhanced DBS A befriender will not be asked to meet any personal care needs. 2 Age UK Sunderland Person Specification Post: Responsible to: Location: Gift of Friendship Befriender - Keeping in Touch Service Front Door Manager Various – Based at the Bradbury Centre, Sunderland. Essential Criteria Have an understanding of the needs of Older People and impact of social isolation and loneliness Be able to communicate clearly and effectively Be able to work to an agreed timetable of visits Have ability to keep basic records Ability to work alone with the minimum of supervision and abide by AUKS lone working policies and procedures A caring, sympathetic, sensitive manner and a non-judgemental approach. Reliable/dependable/flexible Ability to demonstrate empathy and understanding of older people’s needs Understanding of confidentiality Demonstrate a positive and enthusiastic approach Willingness to help raise self -esteem/confidence through a positive befriending relationship. NVQ Level 3 in health & social care or equivalent experience of working with vulnerable people required Possess a full, clean driving licence and have access to a car for work. 3