Front Door Administrator

Job Description

Post:

Front Door Administrator

Responsible to:

Front Door Manager

Location:

Bradbury Centre, Stockton Road, Sunderland

Hours:                             35 hours per week

Salary:                             £22,222 per annum

Key working Relationships

AUKS FD Service staff
Sunderland City Council
Primary care
Statutory and Community VCS providers

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    Older people
    Carers and Carer Organisations
    Other clinical and non-traditional provider groups as required

Purpose of the post

The FDS Administration Assistant will undertake administrative duties related to the FDS team.
The post holder will support the FD work across 5 Sunderland localities, many older people have
support needs and the service focuses on practical support via social prescribing to encourage
the utilisation of services within the local communities.

Key Responsibilities

The  post  holder  will  be  an  excellent  communicator  and  develop  a  wide  knowledge  of  the
services  offered  by  non-traditional  providers  in  the  Sunderland  area.  The  post  holder  will
require  strong  organisational  and  administrative  skills,  must  be flexible  in  approach,  able  to
exercise  initiative  and  demonstrate  a  consistently  high  standard  of  professionalism,  being
aware of the need for confidentiality and integrity.

Tasks:

  Provide general administration support to the FDS Team
  Record relevant client documentation on identified IT systems as required

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  Contact  clients  in  order  to  analyse  client  outcomes  via  the  Outcome  Star  or  other  client
feedback to establish the impact the FDS has had on the client for reporting and evaluation
purposes

  To signpost and make referrals where appropriate to other organisations.
  Provide information to support any quality assessments or inspection frameworks as

and when required.

  To develop and maintain links with other relevant organisations in the City.

Information and Data

  To be proficient in using Microsoft office packages and other identified IT systems and

support other team members in their use

  To record relevant client documentation on identified IT systems as required
  Facility for learning new software packages which may be in continued development
  Maintain Excel, CharityLog and other databases to input clients’ engagement
  Support  completion  of  client  referrals,  record  electronically  and  feedback  to  team

members

  Support input of KPI service targets
  Extract  caseload  information  from  the  client  database  as  required,  and  support  the
analysis  of  caseload  information  for  audit  and  performance  management  purposes,
including running reports

  Input data onto the client information management systems to update client details, and

periodically use reports to ensure client details are correct in line with GDPR

  Be responsible for updating the electronic service directory on a regular basis, sourcing
referral  criteria  and  ensuring  these  are  accessible  to  all  relevant  parties  in  line  with
General Data Protection Regulation (GDPR) requirements

Client Support

•  Ensure older people’s requirements are managed smoothly with no fragmentation in

service delivery.

•  Ensure appropriate actions from referrals to the service are completed in a timely

fashion

•  Communicate with members of key partners and FD staff as required
•  Communicate effectively with older people and their families/carers, other staff both

internal and external and members of the public.

General

  The post holder must at all times carry out duties and responsibilities with due regard to

the organisations’ equal opportunity policies and procedures.
The  post  holder  must  at  all  times  respect  client  confidentiality  and,  in  particular,  the
confidentiality of electronically stored personal data in line with the requirements of GDPR
ensuring that there is no breach of confidentiality as a result of his/her actions.

  The  post  holder  will  be  expected  to  take  responsibility  for  self-development  on  a

continuous basis, undertaking on-the-job training as required.

  The post holder must be aware of individual responsibilities under the Health and Safety
at  Work  Act,  and  identify  and  report  as  necessary  any  untoward  accident  incident  or

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potentially hazardous environment being aware of and responsible corporately and as an
individual for Health and Safety policy.

  The post holder will ensure they accurately represent Age UK Sunderland and ensure the

values of Age UK Sunderland are upheld at all times in carrying out their work

  The  post  holder  must  work  in  general  accordance  with  the  organisation’s  policies  and

guidelines at all times.

  To abide by and implement all policies and procedures of Age UK Sunderland, including
being aware of and responsible corporately and as an individual for Health and Safety
policy.

  To abide by Age UK Sunderland’s safeguarding policy and organisational alerter process.

This job description is intended as a guide to the main responsibilities of the post and not
as an exhaustive list of  duties and tasks. The post holder may be required to undertake
other  duties  appropriate  to his/her  grade,  which  are  not  listed  above,  at  the  direction  of
his/her manager/Chief Executive Officer. The job description may be amended from time to
time after consultation with the post holder.

This post is subject to a Disclosure & Barring Service (DBS) Enhanced check.

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Person Specification

Post:

Front Door Administrator

Responsible to:

Front Door Manager

Location:

Bradbury Centre, Stockton Road, Sunderland

Hours:                             35 hours per week

Salary:                             £25,222 per annum

Essential Criteria

  Good standard of education
  Extensive experience of administration
  Experience of working within a team environment
  Experience in the use of databases
  Good IT skills with the ability to use MS Office in particular Word & Excel
  Good communication skills
  Understanding of and empathy with the needs and aspirations of older people
  Ability to manage a busy workload and prioritise effectively
  Knowledge of current issues around older people
  Ability to work on own initiative
  Good telephone manner
  Ability to work as part of a team
  A flexible approach to work
  Knowledge of Data Protection and GDPR
  Willingness to undergo further training or development
  To abide by and implement all policies and procedures of Age UK Sunderland, including
being aware of and responsible corporately and as an individual for Health and Safety
policy.

Desirable:

  Experience of working in the voluntary sector

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