Front Door Administrator

J O B   V A C A N C Y

Front Door Administrator

12 Month Fixed Term Contract (Maternity Cover)

35 hours per week, £22,222 per annum

Our Front Door social prescribing model provides low level community based support for
older people with a focus the preventative agenda.  This means that older people will receive
the right support, in the right place at the right time receiving information, early interventions
and flexible low-level community-based support to those who do not require intensive or
specialised care from statutory services.

The service acts as a conduit to community infrastructure support and assets. The aim of the
programme is to increase life expectancy by empowering older people through effective care
navigation, working to maximise independence, self-care, wellbeing and reduce social isolation.

We  are  looking  for  highly  organised,  self-motivated,  flexible  administrator  to  provide  an
administrative service to our busy Front Door team.  The administrator must be able to demonstrate
a consistently high standard of professionalism, being aware of the need for confidentiality at all
times.  The  administrator  will  record  relevant  client  documentation  on IT systems  and will  be  in
contact with clients in order to analyse their outcomes for reporting and evaluation purposes.  The
role  also  includes  an  element  of  support  in  information  analysis.  The  administrator  will  also  be
responsible  for  signposting  and  making  referrals  to  other  services  and  organisations  when
appropriate.

The successful candidate will be proficient in IT packages and be prepared to learn new software
packages, as well as have the ability to maintain various databases and support the analysis of the
information collated to support the Front Door team.  The successful candidate must be able to
communicate effectively with team members, key partners and clients to ensure a smooth delivery
of the front door service.

A good standard of education and sound understanding of data protection and GDPR is required
with a willingness to undergo further training and development.  The successful candidate must be
able to manage a busy workload and priorities effectively.  The successful candidate will also have
an understanding and empathy of the needs and aspirations of older people.

This post is subject to DBS Enhanced Disclosures

To request an application pack for this post please email enquiries@ageuksunderland.org.uk or
download one from our website at www.ageuksunderland.org.uk  Alternatively send a large SAE
for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland.  SR2 7AQ. Tel: 0191
5141131. CV’s are not accepted and will be shredded immediately upon receipt.

Closing date: Wednesday 4th March 2026 at 9.00 am
Interview date: Tuesday 10th March 2026
Age UK Sunderland is an Equal Opportunities Employer
Reg. Charity No. 1086995.  Reg. Co. No. 4199449

Reg. No. 88Q10781