Rainbow Trust Children’s Charity enables families who have a child with a life threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

As a Volunteer Driver, you will help to give additional support to the families we work with by providing safe, comfortable and reliable transport, enabling them to travel safely to healthcare appointments, school and to other activities.

We are looking for Volunteer Drivers in the following areas: Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, Sunderland, Darlington, Hartlepool, Middlesbrough, Redcar & Cleveland and Stockton-on-Tees

Your role may include:

• Providing transport for families to and from home or hospital appointments, according to their specific needs
• Providing transport to enable families to attend Rainbow Trust support groups
• Transporting siblings to and from trips or activities at school or with other providers, as and when required

What we’re looking for:

• A confident, calm and patient driver
• Experience of interacting with people from a wide variety of backgrounds
• Experience of interacting with children and young people
• An ability to empathise with families in stressful circumstances
• Non-judgemental, warm, friendly and with a sense of humour
• A commitment to following our policies regarding safeguarding, professional boundaries and confidentiality
• A full driving licence held for a minimum of 2 years, and use of your ownvehicle is required for this role
• All ages from 21 onwards are welcome

Your commitment:

• Most of our drivers support us flexibly on a weekly, bi- weekly or monthly basis, depending on the needs of the family.
• Times can vary between 8am - 6pm, Monday – Friday, depending on appointment times, but there is flexibility depending on the needs of the family and your availability
• To enable you to get the most out of your volunteer role, we are looking for volunteers who are available for the next 12 months

Training and Support

• A dedicated member of Rainbow Trust staff will guide and support you in your work
• You will receive a full induction to the charity and a programme of training relevant to your role, to help you get the most from your time with us
• Training will cover areas such as safeguarding, active listening skills, bereavement, health and safety, confidentiality and GDPR
• Further modules will be available for you if you would like to develop your knowledge
• All care volunteers will receive regular one to one support and more formal supervision sessions

Why choose Rainbow Trust?

• We are a Sunday Times Top 100 Not-for-Profit organisation and a leading charity for children and young people
• Professional training and opportunities to develop your skills and knowledge
• The enjoyment of becoming part of our friendly and welcoming team, knowing you are making a valuable contribution to the lives of the families we support
• A calendar of social events for volunteers, including Christmas events and celebrations for Volunteers’ Week
• We will reimburse your out-of-pocket travel expenses

Ready to apply?

• Get in touch with our Volunteering Team by email on volunteering@rainbowtrust.org.uk or call 01372 363438 for more information about volunteering with us

Selection process:

• Enrolment form, references, interview, Disclosure and Barring Service Check (DBS)

Please note that we will only process applications from volunteers who are resident in the UK and who have already obtained the relevant immigration permits. We are unable to sponsor Charity Worker Visas.

Location: Remote (online meetings)Time commitment: Approx. one morning every 1–2 monthsType: Volunteer role

About Ategi

At Ategi, we believe everyone deserves the right support to live a fulfilling life. We work alongside people with additional needs, their families, and carers to create safe, supportive, and meaningful opportunities within their communities.

About the Role

We’re looking for Shared Lives Panel Volunteers to join our panel and help ensure Shared Lives carers meet Ategi’s high standards.

As a panel volunteer, you’ll review carer assessment and re-approval documents, take part in online panel meetings, and contribute your professional judgement to support fair, consistent decision-making. You’ll work alongside Ategi staff and fellow panel members in a respectful, collaborative environment.

This role plays a vital part in safeguarding and quality assurance within Shared Lives.

Why Volunteer With Us?

• Make a real impact – Help ensure people with additional needs are supported by safe, skilled, and compassionate carers
• Use your experience for good – Apply your judgement, communication skills, or professional background in a meaningful way
• Learn and develop – Gain insight into social care, safeguarding, and assessment processes
• Flexible commitment – Around one morning every month or two, with meetings held online
• Be part of a supportive team – Work alongside experienced professionals in a values-driven organisation
• Support fair decisions – Help maintain consistency and high standards across the Shared Lives service

Who We’re Looking For

You may be a great fit if you:

• Have experience in social care, Shared Lives, or supporting people with additional needs, or
• Are an experienced professional looking to stay connected to the sector, or
• Are studying for a Master’s or PhD in a related field, or
• Are a trainee social worker or early-career professional keen to build your experience

We welcome applications from people at different stages of their careers — what matters most is sound judgement, professionalism, and a commitment to values-led decision-making.

Key Responsibilities

• Read and review Shared Lives carer assessment and re-approval documents
• Take part in panel discussions and contribute informed views
• Support decisions on whether carers meet Ategi’s standards
• Maintain confidentiality and follow Ategi’s Code of Conduct
• Attend training and keep up to date with relevant policies and guidance

Time Commitment

• Approximately one morning per month (sometimes every other month)
• Meetings usually run from 9:30am–12:30pm
• Fully remote — all meetings are held online

This role fits well alongside work, study, or other commitments.

How to Apply

If you’d like to be part of a values-driven organisation making a genuine difference, we’d love to hear from you.

📩 Send your CV and a short supporting statement to: hr@ategi.co.uk

Please tell us why you’re interested in the role and what experience you’d bring.

Shortlisted applicants will be invited to an informal discussion with a Locality or Scheme Manager.

Location: Remote (online meetings)Time commitment: Approx. one morning every 1–2 monthsType: Volunteer role

About Ategi

At Ategi, we believe everyone deserves the right support to live a fulfilling life. We work alongside people with additional needs, their families, and carers to create safe, supportive, and meaningful opportunities within their communities.

About the Role

We’re looking for Shared Lives Panel Volunteers to join our panel and help ensure Shared Lives carers meet Ategi’s high standards.

As a panel volunteer, you’ll review carer assessment and re-approval documents, take part in online panel meetings, and contribute your professional judgement to support fair, consistent decision-making. You’ll work alongside Ategi staff and fellow panel members in a respectful, collaborative environment.

This role plays a vital part in safeguarding and quality assurance within Shared Lives.

Why Volunteer With Us?

• Make a real impact – Help ensure people with additional needs are supported by safe, skilled, and compassionate carers
• Use your experience for good – Apply your judgement, communication skills, or professional background in a meaningful way
• Learn and develop – Gain insight into social care, safeguarding, and assessment processes
• Flexible commitment – Around one morning every month or two, with meetings held online
• Be part of a supportive team – Work alongside experienced professionals in a values-driven organisation
• Support fair decisions – Help maintain consistency and high standards across the Shared Lives service

Who We’re Looking For

You may be a great fit if you:

• Have experience in social care, Shared Lives, or supporting people with additional needs, or
• Are an experienced professional looking to stay connected to the sector, or
• Are studying for a Master’s or PhD in a related field, or
• Are a trainee social worker or early-career professional keen to build your experience

We welcome applications from people at different stages of their careers — what matters most is sound judgement, professionalism, and a commitment to values-led decision-making.

Key Responsibilities

• Read and review Shared Lives carer assessment and re-approval documents
• Take part in panel discussions and contribute informed views
• Support decisions on whether carers meet Ategi’s standards
• Maintain confidentiality and follow Ategi’s Code of Conduct
• Attend training and keep up to date with relevant policies and guidance

Time Commitment

• Approximately one morning per month (sometimes every other month)
• Meetings usually run from 9:30am–12:30pm
• Fully remote — all meetings are held online

This role fits well alongside work, study, or other commitments.

How to Apply

If you’d like to be part of a values-driven organisation making a genuine difference, we’d love to hear from you.

📩 Send your CV and a short supporting statement to: hr@ategi.co.uk

Please tell us why you’re interested in the role and what experience you’d bring.

Shortlisted applicants will be invited to an informal discussion with a Locality or Scheme Manager.

Overview

Senior Landscape Architect (Planning)
(Preferably CMLI +2 years’ experience)

We are looking for a Senior Landscape Architect who can lead landscape planning projects, collaborate effectively with multidisciplinary teams, and communicate design intent clearly to a range of audiences.

This is an exciting opportunity for a Chartered Landscape Architect with proven landscape planning experience, who thrives on planning and designing visionary sustainable places.

What you’ll bring

• A strong track record in the planning and designing of public realm and landscape projects.
• In-depth knowledge of UK landscape planning and emerging trends in sustainable design (e.g., climate-positive design).
• Proven experience in undertaking and composing of Townscape/Landscape Visual Impact Assessments.
• Proficiency in working with multi-disciplinary teams.

Your skills and qualities
Essential

• Excellent knowledge of the UK planning system, and the Landscape Institute Work Stages and Fee Scales.
• High proficiency in AutoCAD, Photoshop, InDesign, Illustrator.
• Multimedia design flair, hand graphics and 3D experience.
• Experience of project management; good report writing and research skills.
• Good knowledge of UK plants, soil, and planting techniques.

Desirable

• Ability to communicate design ideas clearly through drawings, reports, and presentations.
• Good working knowledge of Lumion.
• Experience of individual project accounting.
• Experience working on international projects.

___________________________________________________________________________________________________________

Senior Landscape Architect (Technical)
(Preferably CMLI +2 years’ experience)

We are looking for a talented, articulate, and motivated Senior Landscape Architect to take a leading role in the delivery of our complex landscape projects.

This is an exciting opportunity for a Chartered Landscape Architect with proven project delivery and management experience, who thrives on turning visionary ideas into high-quality, sustainable places.

What you’ll bring

• A strong track record in the delivery of public realm projects (RIBA Stage 3+ onwards).
• In-depth knowledge of landscape construction, biodiversity, and emerging trends in sustainable design (e.g., low carbon construction, climate-positive design).
• Familiarity with design, tender, and construction processes. International experience is a plus.
• Proficiency in working with multi-disciplinary and BIM-enabled teams, with a good understanding of building safety guidance and standards.

Your skills and qualities
Essential:

• Strong and innovative technical abilities, supported by an exciting portfolio.
• High proficiency in AutoCAD, Revit, Keyscape, Photoshop, InDesign, Illustrator.
• Knowledge of the UK planning system, and the Landscape Institute Work Stages and Fee Scales.
• Ability to present ideas visually and verbally with confidence.
• Good knowledge of plants, soil, and planting techniques.
• Experience in project management, client liaison, and delivering outstanding landscape solutions.

Desirable

• Good working knowledge of Lumion.
• Experience of individual project accounting.
• Experience working on international projects.

About Macfarlane + Associates

Macfarlane + Associates is a B Corp placemaking agency delivering meaningful public realm design for complex urban regeneration projects. Our portfolio draws on 20+ years of experience creating that sense of place for award-winning landscapes in the UK and worldwide from large-scale masterplanning to local community projects. Through the lens of the climate emergency, our consultancy offers a holistic approach to sustainable design. We dynamically engage with environmental opportunities as a way of tackling the biodiversity crisis. We provide client-focused design solutions through a highly collaborative approa...

At WWT we shape unforgettable experiences; we want people to feel part of something amazing and this includes our youngest of visitors and the people they visit with. We are therefore looking for keen and enthusiastic people to help run our weekly Wednesday term time toddler group: The Gosling Gang. You will enjoy working with other volunteers, families and young children; have good communication skills, an outgoing personality and an ability to think on your feet.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email volunteering@wwt.org.uk or leave a message at 01453 891 231 with your name and number. 

Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts. 

No formal qualifications are required. However, for this role it is essential that you have:

• Experience of working with the toddler age group
• Excellent communication skills
• Willingness to talk to visitors both on a one-to-one level and to larger groups
• An interest in Education related activities
• Previous experience in running similar events would be desirable

Unfortunately this role is not suitable for Under 18's.

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Team Leader Job 0312

• Job Reference
• Job 0312
• Location
• Cheltenham
• Salary
• £35,098.00 per annum
• Vacancy Type
• Permanent/Full Time
• Working Hours
• 37.5 hours per week
• Application Deadline
• Monday, February 9, 2026
• Job Summary
• The Role

  As a key member of our wider Gloucestershire leadership team, the Team Leader role promises to offer new challenges and opportunities within a supportive local and national context.

  This is an exciting opportunity to lead a dynamic team in a thriving service, making positive changes in peoples’ lives, through a non-judgmental, recovery-based approach that values the strengths and choices of those individuals.

  Through joining Via you will receive a warm welcome, peer support, training, regular supervision and the chance to thrive in a lively and innovative service.

  The main purpose of this role is to lead the team, working closely with the service manager, to ensure excellent quality of care to people who use our service accessing treatment for substance use and their complex needs, in partnership with a clinical team, counsellors and other professionals involved in client's care.

  You will have an in-depth knowledge and experience of the challenges affecting people with substance use and related health and wellbeing issues, and you will be a resilient, compassionate and solution-focussed leader – confident in coaching new and experienced staff alike. You will hold chairing responsibilities for a range of team meetings and so must have strong engagement skills and be confident in facilitating reflective and development sessions, inspiring high standards across every aspect of our service delivery and valuing members of the team as individuals.

  The duties are varied, and no two days will be the same.

  Duties may include supporting other areas of service delivery across the county.

  The Service

  Adult Drug and Alcohol Services across Gloucestershire transferred to Via on 1

  ^stApril 2024. The role is part of Via’s structure and provides a great opportunity to build on existing service strengths, drive new developments and make a positive impact as part of this new contract.

  To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our

  Benefits Package

  For an informal chat about the role, contact Sophie Osborne, Service Manager at

  sophie.osborne@viaorg.ukor 01452 223014.

  The closing date for applications is

  Monday 9^thFebruary 2026at midnight.Interviews are likelyto take place on 18^thand 19^thFebruary 2026.

  We only accept applications via

  http://www.viaorg.uk/work-at-via/career-paths/using our application form, sorry we don’t accept CVs. For guidance on how to complete the application visithttp://www.viaorg.uk/work-at-via/how-to-apply/. Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.

  Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

  We’re a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme.

  Appointment to all our posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.

  Please email

  people@viaorg.ukif you have any recruitment enquiries or if you require this documentation in an accessible format.
• Job Profile
• Job Profile document
  
  

At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.

By providing an excellent visitor experience as a member of the Welcome and Information Team, you will be encouraging our visitors to make the most of their visit to Martin Mere centre, and to understand and support our work to save wetlands for wildlife and people.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email volunteering@wwt.org.uk or leave a message at 01453 891 231 with your name and number. 

Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts. 

No previous experience is required as training will be provided. However this role will suit you if you have a love of wildlife and the outdoors and are:

• Confident or experienced in delivering talks
• Able to work in a team of staff and volunteers
• Experience in a customer related role would be advantageous
• Able to communicate well to a diverse range of audiences
• Familiar with Martin Mere centre

Please note that unfortunately this role is not suitable for Under 18's.

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

At WWT we believe that the best way for people to understand and connect to wetlands is to experience them so we bring awe-inspiring nature up close. You will be directly involved in shaping our visitors’ unforgettable experiences through your warm welcome, your interaction with them and the information that you provide. Activities include pond dipping, bug hunts, animal health checks, living history experiences and egg to duckling activities.

Volunteers play a crucial role in saving wetlands for wildlife and people.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.

 If you are interested in volunteering for WWT but don't wish to apply online, please email volunteering@wwt.org.uk or leave a message at 01453 891 231 with your name and number. 

Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts.

No previous experience is required as training will be provided. However this role will suit you if you have a love of wildlife and the outdoors:

• Experience either in an educational setting or in an environment involving children would be an advantage
• Reliability and people who are prepared to make a commitment to volunteering
• Confident in talking to the public
• Able to work in a team of staff and volunteers
• Keen to give our visitors a first class experience
• Able to communicate well to a diverse range of people, young and old

We are particularly looking for volunteers who are available to help out on the weekend. 

Unfortunately this role is not suitable for Under 18's. 

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Slimbridge

Welcome Hosts help us create a great first impression. They’re on hand to provide a warm welcome and help visitors make the most of their day. Whether it’s pointing visitors in the right direction or letting them know what’s on today you will be encouraging our visitors to make the most of their visit to Slimbridge centre, and to understand our work to save wetlands for wildlife and people.

At WWT we believe that the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. At Slimbridge Wetland Centre visitors can explore unique wetland habitats and the amazing array of birds, mammals and amphibians that inhabit them. Our volunteers help to welcome and inspire visitors, and look after our unique habitats and heritage. Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email volunteering@wwt.org.uk or leave a message at 01453 891 231 with your name and number. 

Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts. 

This role will suit you if you:

• Are confident and pro-active in approaching people
• Excellent verbal communication skills
• Enjoy being part of a friendly team
• Commitment to excellent customer service
• Have an interest in the natural environment
• Are happy using a computer/till
• Like working in a busy visitor environment

We are particularly looking for people that are available to help on Saturdays and Sundays. Please note, this role is not suitable for Under 18's.

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Wellbeing Volunteer

• locations
• Willow House

• time type
• Part time

• posted on
• Posted Today

• job requisition id
• JR011165

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

The role:

This exciting volunteer role would suit someone with an empathetic, open-minded attitude who can built strong working relationships with others as part of a holistic approach to improving overall health and wellbeing of the people we support. A Wellbeing Volunteer will attend the service frequently to engage with the staff and people the service supports, offering assistance with group sessions and supporting people accessing the service one-to-one.

Tasks may include:

· Being a friendly face and welcoming those who attend the service

· Offering a listening ear and facilitating discussions that bring people together

· Setting up for group sessions, helping to keep the communal areas tidy (e.g. kitchen and activity room), and packing away following each session

· Promoting and signposting activities available in the wider community

· Identify and report any concerns or risks to the Duty staff or Duty Manager within the building

· Planning and delivering activities – these could be creative based arts and crafts, board games, music based, yoga, or other skills and interests that you bring with you

· Engaging with the people who access the service and encouraging time in the community (e.g. walk and talks, or attending external groups with them for support)

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes
• Training and personal development
• A chance to make a real difference in people’s lives
• Free induction and role-specific training
• Support from experienced staff and regular supervision
• Opportunities to meet new people and develop your confidence
• Reimbursement for travel and agreed expenses
• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

...

Sales & Guest Booking Officer at Calvert Devon

The role of Sales & Guest Booking Officer

This role supports Calvert Devon’s strategy to raise awareness of our products and services, initially focusing
on schools and large group bookings. You’ll be responsible for responding promptly to inbound enquiries,
while also managing a portfolio of outbound leads to generate new business.

Working closely with teams across Calvert Devon, you’ll help shape bespoke breaks that meet customer
needs. Building and maintaining strong relationships with key account holders will be essential to encourage
repeat bookings and long-term partnerships.

What you will need

Essential:

  A self-motivated approach with a strong drive to achieve targets
  Experience of working within a sales environment
  Comfortable with working to Key Performance Indicators
  Experience of working to targets – individual, team and organisational.
  The ability to learn quickly and adapt to new processes
  Creative thinking to design solutions that meet customer requirements
  To have great attention to detail and a pragmatic approach to problem-solving
  Excellent verbal and written communication skills to convert leads into bookings
  Proven administration experience with strong organisational skills and the ability to work under

your own initiative and manage your own workload effectively

  To be committed to providing outstanding standards of customer service and strive to exceed

customer expectations

  Must be enthusiastic and motivated with the drive for success.
  To enjoy working as part of a close-knit team
  Competent in using: Microsoft Office – including Word, Excel and Outlook (advanced level

desirable)

  To be punctual and adaptable
  Have knowledge of varying disabilities
  To be over 18 years of age
  Your own means of transport due to our location
  To be a competent swimmer and able to dive to the bottom of a shallow 1.3metre pool

Desirable:

  Experience within the education and/outdoor education sector
  Travel sector experience
  Knowledge of the Cinolla booking system or other similar CRM system

The successful applicant will be required to undergo and successfully pass the following training:

  Pool Responder (must be able to dive to the bottom of a shallow 1.3metre pool)
  First Aid
  Safeguarding
  Must be office-based, with some regional travel requirements

Some amazing benefits

Become part of our incredibly inspiring organisation and great team, and you could take advantage of:

  Speedy response to all applicants
  This role includes a performance related pay incentive
  A collaborative, fun, and supportive workplace
  Personal growth and development opportunities
  Free on-site parking
  A stunning location with walks right on your doorstep
  29 days annual leave (including bank holidays) with length of service increase
  Death in service benefit
  Plus, the chance to make a real difference every single day

Job details

Job type: Full-time

Hours: 37.5 hours per week, predominantly Monday to Friday. Some evening and/or weekend work may be
required in line with business needs.

Start date: Immediate start available

Salary: £25,750pa depending on experience

Location: Wistlandpound, Kentisbury, Barnstaple EX31 4SJ on site

Travel: Some travel may be required

Closing date: Close of business 15th February 2026
We interview on a rolling basis — don’t wait to apply!

Our hiring process

If this advert has caught your eye and you think you fit the bill, email your CV to the contact below. We’ll be in
touch to guide you through the next steps.

Who to contact:
Email:

Lizzi Stevenson – Sales & Guest Experience Manager
lizzi.stevenson@calvertdevon.org.uk

Note:

  No agencies please.
  We do not sponsor visas for this post
  A UK Right to Work is required

Job Description

Job Title:

Sales & Guest Booking Officer

Direct Reports:

 None

Report to:

Sales  &  Guest  Experience  Manager

Liaise with:

All departments

Purpose of job

  Provide all required information to guests during the booking process.
  Proactively promote Calvert Devon to existing and future guests and groups.
  Work with Marketing team to implement marketing strategy which promotes Calvert

Devon products and attracts new audiences.

  Build relationships with guests/groups that result in repeat business
  Drive an increase in bookings, with specific percentage targets agreed as part of

performance goals.

  Respond to all enquiries quickly and convert to sales.
  Work with Guest Services team to ensure the booking process is consistently

followed

Key responsibilities

Sales
  Maximise revenue.
  Collaborate with the Guest Services team to ensure a seamless sales journey from enquiry to

confirmed bookings.

  Be an expert in our product and culture – communicating that clearly to our customers.


Identify opportunities within the Calvert Devon region to develop business with corporate...

Deputy Manager - Person specification

And

Skills
Experience
1

2

3

4

5

6

7

8

9

10

11

12

13

KNOWLEDGE
and abilities

1

Substantial recent experience of
working in Health or Social care
Experience of supporting people
with Learning Disabilities, Mental
in Supported
health or Autism,
Living, Day Opportunities
or
Residential services
Experience
and
motivating staff teams, as a Team
Leader or Senior care
Experience of writing documents,
reports, about
the service and
people as required

leading

of

risk

that

ensuring

of
and

recruitment,
performance

the
ensuring
of
is managed safely
is

Experience
supervision
management of staff teams
Experience
environment
and
there
compliance with all regulations
Experience of carrying out
assessments
Experience of assessing people’s
individual needs on a daily basis
Experience of detailed record
keeping
Experience of managing self and
others to deliver quality services to
timescales
Excellent
communication skills.
Experience of working in a diverse
organisation and community
Experience of working in a busy,
growing organisation
Computer literate in all Microsoft
Office programmes, such as Word
and Excel, able to research using
the internet and learn different
software packages eg.  Google
Awareness
of
policies and current issues
1

and written

safeguarding

verbal

Essential Desirable

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2

3

4

5

6

7

8

QUALITIES
1

2

3

4

5

6

3

issues

Knowledge of current HR and
employment
and
legislation
Knowledge of data protection
legislation
Knowledge of Disclosure and
Barring Service regulations
Level
in
diploma
management/health & social care
or equivalent
in
5
Level
management/health & social care
or equivalent or working towards /
prepared to work towards
Comprehensive knowledge of the
Care
Commission
Regulations and able to ensure
compliance
Knowledge of health and safety
legislation

diploma

Quality

adapt

service-oriented

Flexible.
to
Able to
changing work priorities at short
notice, take on the ideas of others,
adapt own way of working
Identifying potential problems and
identifying ways to solve them,
using own initiative
Positive,
helpful
communication
Good at multi-tasking – enjoys
doing several different
tasks at
once
Experienced self-confident person.
Unflappable, ‘can do’ attitude
Interested in and committed to the
aims of New Directions

and
inter-personal

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In your personal statement on the application form please ensure that you give concrete
and specific examples and evidence of how, when, where and why you meet the
requirements on the person specification, i.e. what you are doing or have done in the
past that is similar or transferable to our requirements. (Some of this evidence may not
be work related but still relevant to this post).

March 2022

2

JOB DESCRIPTION

Job title
Hours

Place of work

Deputy Manager - Supported Living
38 hours per week, which may include evening and weekend
work as required
May be based at any of the organisation’s locations and will attend
other locations as required to carry out the duties of the post.

SCOPE OF THE POST
To Support the Registered Manager in ensuring the delivery of high quality holistic support
and to create a safe and supportive environment conducive to the needs of the people we
support, through high standards of professional practice.
The Deputy Manager is required to support the effective leadership of the Team and help
ensure that they  contribute to secure, sustain and promote the reputation of New Directions.

DUTIES AND RESPONSIBILITIES

Objectives
1. To work in Partnership with the Registered Managers and staff teams. Supporting the
manager in the day to day supervision of the staff team and the service
2. To play a full role as a member of the Management Team of New Directions.
3. To support the charity and the Managers in their work with social care regulators and local
authorities to ensure satisfactory standards are maintained, ensure that agreed quality
assurance initiatives are implemented within the service.
4. To provide improvement, independence and choice for the people we support, making
sure they are treated with dignity and respect at all times.
6.To act in the absence of the Registered Manager, with support from the operational
management team.
7. To ensure policies and procedures are implemented and understood by all staff to ensure
the highest standard of support.

Leadership
1. To provide leadership to all staff within your service in order to deliver the highest possible
quality of support within a safe working and living environment.
2. To be a good role model for all, being approachable and present within the service, as well
as being consistent in all actions and decisions.
3. To support the Managers ensuring  staff maintain clear standards of support within the
service, including acting in a professional manner and  ensuring people are well treated and
supported; and respecting equality and diversity at all times.

4. To adhere to recruitment and selection policies and procedures; and promote and
encourage staff retention.

5. To support staff through induction, probation and encourage further Professional
development
6. To participate in HR meetings as required, including investigations, disciplinary and
grievance meetings.
7.  To participate in regular meetings for the people we support, staff and stakeholders to
provide and receive feedback; and administer the customer feedback questionnaire provided
as part of the company’s quality assurance systems.
8.To take part in the Manager’s on-call rota as required.

Supporting Individuals
1. To ensure that the people we support all have an up-to-date support plan, which is
regularly reviewed and actively involves the people we support.
2. To ensure all risks and risk assessments are regularly reviewed and updated.
3. To regularly monitor the delivery of support given by all staff ensuring that the physical,
social, psychological and emotional needs of the people we support are recognised,
assessed and met.
4. To ensure the service and its processes are fully compliant with the Mental Capacity Act
and that the people we support are empowered to make choices where able and where not,
that best interest decisions are made on their behalf involving relevant professionals.
5. To ensure the service is compliant with DoLS/LPS legislation.
6. To ensure every person we support has a named key worker.
7. To ensure the highest standards of support consistent with the requirements of CQC and
funding authorities.
8. To support the manager to arrange and attend regular reviews with the people we support
and with their appropriate professionals and support networks.
9. To meet professional and legal responsibilities with regard to the storage, handling and
administration of medication.

General Management
1. To work with the managers guidance and have an understanding of the legal requirements
of the Care Quality Commission (CQC) and ensure the service complies with relevant
legislation and regulations.
2. To have a full understanding and working knowledge of all New Directions’ policies and
procedures.
3. To support the manager in completing the staff rota and ensuring that the staffing ratio
meets the assessed needs of the people we support.
4. To work with the manager to ensure that any annual leave requests are authorised
appropriately to ensure safe staffing levels.
5. To manage sickness absence by always conducting return to work interviews and
correctly applying company policy.
6.  To ensure that staff hours are recorded and sent to payroll on time.
7.   Promote an open, positive and inclusive culture and ensure the people we support and
staff are familiar with the organisation complaints procedure.
8. To liaise effectively with ...