Sales & Guest Booking Officer at Calvert Devon

The role of Sales & Guest Booking Officer

This role supports Calvert Devon’s strategy to raise awareness of our products and services, initially focusing
on schools and large group bookings. You’ll be responsible for responding promptly to inbound enquiries,
while also managing a portfolio of outbound leads to generate new business.

Working closely with teams across Calvert Devon, you’ll help shape bespoke breaks that meet customer
needs. Building and maintaining strong relationships with key account holders will be essential to encourage
repeat bookings and long-term partnerships.

What you will need

Essential:

  A self-motivated approach with a strong drive to achieve targets
  Experience of working within a sales environment
  Comfortable with working to Key Performance Indicators
  Experience of working to targets – individual, team and organisational.
  The ability to learn quickly and adapt to new processes
  Creative thinking to design solutions that meet customer requirements
  To have great attention to detail and a pragmatic approach to problem-solving
  Excellent verbal and written communication skills to convert leads into bookings
  Proven administration experience with strong organisational skills and the ability to work under

your own initiative and manage your own workload effectively

  To be committed to providing outstanding standards of customer service and strive to exceed

customer expectations

  Must be enthusiastic and motivated with the drive for success.
  To enjoy working as part of a close-knit team
  Competent in using: Microsoft Office – including Word, Excel and Outlook (advanced level

desirable)

  To be punctual and adaptable
  Have knowledge of varying disabilities
  To be over 18 years of age
  Your own means of transport due to our location
  To be a competent swimmer and able to dive to the bottom of a shallow 1.3metre pool

Desirable:

  Experience within the education and/outdoor education sector
  Travel sector experience
  Knowledge of the Cinolla booking system or other similar CRM system

The successful applicant will be required to undergo and successfully pass the following training:

  Pool Responder (must be able to dive to the bottom of a shallow 1.3metre pool)
  First Aid
  Safeguarding
  Must be office-based, with some regional travel requirements

Some amazing benefits

Become part of our incredibly inspiring organisation and great team, and you could take advantage of:

  Speedy response to all applicants
  This role includes a performance related pay incentive
  A collaborative, fun, and supportive workplace
  Personal growth and development opportunities
  Free on-site parking
  A stunning location with walks right on your doorstep
  29 days annual leave (including bank holidays) with length of service increase
  Death in service benefit
  Plus, the chance to make a real difference every single day

Job details

Job type: Full-time

Hours: 37.5 hours per week, predominantly Monday to Friday. Some evening and/or weekend work may be
required in line with business needs.

Start date: Immediate start available

Salary: £25,750pa depending on experience

Location: Wistlandpound, Kentisbury, Barnstaple EX31 4SJ on site

Travel: Some travel may be required

Closing date: Close of business 15th February 2026
We interview on a rolling basis — don’t wait to apply!

Our hiring process

If this advert has caught your eye and you think you fit the bill, email your CV to the contact below. We’ll be in
touch to guide you through the next steps.

Who to contact:
Email:

Lizzi Stevenson – Sales & Guest Experience Manager
lizzi.stevenson@calvertdevon.org.uk

Note:

  No agencies please.
  We do not sponsor visas for this post
  A UK Right to Work is required

Job Description

Job Title:

Sales & Guest Booking Officer

Direct Reports:

 None

Report to:

Sales  &  Guest  Experience  Manager

Liaise with:

All departments

Purpose of job

  Provide all required information to guests during the booking process.
  Proactively promote Calvert Devon to existing and future guests and groups.
  Work with Marketing team to implement marketing strategy which promotes Calvert

Devon products and attracts new audiences.

  Build relationships with guests/groups that result in repeat business
  Drive an increase in bookings, with specific percentage targets agreed as part of

performance goals.

  Respond to all enquiries quickly and convert to sales.
  Work with Guest Services team to ensure the booking process is consistently

followed

Key responsibilities

Sales
  Maximise revenue.
  Collaborate with the Guest Services team to ensure a seamless sales journey from enquiry to

confirmed bookings.

  Be an expert in our product and culture – communicating that clearly to our customers.


Identify opportunities within the Calvert Devon region to develop business with corporate
customers.

  Conduct  outbound  call  campaigns  to  generate  increased  business  and provide weekly

report to Sales & Guest Experience Manager.

  Provide  exceptional  customer  service  and  guidance  at  all  times.

  Collaborate  with  the  Operations  Manager  to  ensure  products  sold  align  with customer

objectives and support our business goals.

  Respond  to  enquiries  promptly  and  professionally,  while  ensuring  accurate record-

keeping.

  Actively encourage, escalate, and respond to customer feedback in a constructive and

positive manner.

  To be an integral part of the Sales team by providing support and assistance in-line with the

needs of the business.

  Follow up inbound enquiries in a timely manner with a view of converting to confirmed bookings.
  Proactively record and track marketing data, ensuring accurate feedback is provided to the
Marketing team to assist in campaign evaluation and measure return on investment (ROI).

  Collaborate  with  the  Marketing  team  to  help  refine  and  optimise  campaigns based on insights

and feedback from sales activities.

Operations
  Managing the bookings process from enquiry through to the guests’ stay/visit
  Responding  to  all  enquiries
  Taking  bookings  using  the  online  bookings  system
  Producing  and  sending  out  correspondence  for  bookings
  Monitoring  and  responding  to  bookings-related  emails
  Meeting  guests  during  their  visit  to  enhance  relationships  formed  during  the initial booking

period

  Assisting the Guest Services team with room lists and meal plans
  Recording payments accurately as required
  Data entry onto the booking system – keeping information up to date

General

  Assist Front of House with answering telephone calls promptly, answering queries or taking

messages as appropriate

  Assist Front of House with assisting guests/visitors and general reception cover when

required

  General administration
  Swimming  pool,  Menvi  call  and  fire  panel  emergency  response requirements
  To participate in internal and external training appropriate to the role
  Provide assistance to other members of the immediate and wider team as required.
  To undertake any other reasonable duties as requested to ensure the smooth running of

the organisation.