EARLY YEARS EDUCATOR
(NVQ Level 2/3 or equivalent)
  JOB DESCRIPTION

Revised March 2022

Royal Naval Pre-school Learning Organisation is committed to safeguarding and promoting the
welfare of children and young people and expects all staff and volunteers to share this
commitment.  We provide early help through support working with local agencies to identify
children and families who will benefit and, we undertake assessment of the early help needed and
provide targeted services to address those needs.

Job Title :

 Early Years Educator

Accountable to:

 Childcare Manager, the senior management team and Trustees

Experience :             Early Years Educators will have a recognised Childcare / Early
                                  Year’s qualification at Level 2/3 (or equivalent). Experience of
                                  Working in an early years childcare setting. They will demonstrate
                                  Knowledge of Ofsted and the Statutory Framework for the Early
                                  Years Foundation Stage.

Role in the setting:
The role of the Early Years Educator within the childcare setting is to support and
promote children’s early education and development.
To plan and provide effective care, teaching and learning that enables children to
progress and prepares them for school. Making accurate and productive use of
assessments. Developing effective and informed practice.
To safeguard and promote health and safety and the welfare of all children, working in
partnership with colleagues, parents and carers and other professionals.
Ensuring that all children are stimulated within a positive learning environment and kept
safe from harm and abuse in line with organisations Safeguarding Policy.

 The Early Years Educator will be responsible for: -

•  Working with children from birth to approximately school age and up to 8 years in
some settings, that offer extended hours. This will be In line with all relevant
legislation and thereby supporting the childcare manager by working to agreed
policies, procedures and directed tasks.

•

 Working with the childcare manager(s) and other staff with the daily routines of
the childcare setting, deployment of staff in the childcare setting, activities,
planning monitoring and evaluation.

5.7 Early Years Educator/desktop/ploicyfile2022

1

•  Caring and educating the children in the childcare setting within a key person

structure, promoting good practices and being a role model for other staff within
the childcare setting.

•

 To always ensure the safeguarding and the welfare of the children in the
childcare setting.

•  Compliance with the Early Years Foundation Stage Statutory Framework.

Duties and Responsibilities

a)

Organisational responsibilities

•  To ensure that security is always maintained adhering to the organisations

policies and working practices.

•  To ensure that ratios are always adhered to within the working day whilst children

are present.

•   To be responsible for the children’s social, emotional and educational

development. This involves planning and supervising activities. The Early Years
Educator is responsible for observing and monitoring all children.

•  To be responsible for the well-being and care of all children, including physical

care such as feeding, nappy changing, their welfare, health and dietary
requirements, including implementing the medication policy when appropriate
and safeguarding all children in your care.

•  To deliver a service of the highest standard that will develop and improve each
child’s quality of life. To respect each child as an individual, taking in their
appropriate needs.

b)

Environment

•    To provide a safe learning environment through the risk assessments of the
    Childcare setting, activities provided, toys, equipment. All staff, to implement
    safety rules inline with policies and procedures.

• To help provide an environment where enjoyment and fun are linked with
  discovery and learning.

• To be responsible within the room with planning for all children and
  the preparation of resources and materials needed for planned childcare
  activities, interest tables and displays to stimulate communication and
  conversation.

•  To be responsible within the childcare setting for the cleaning of areas such as

Kitchens, tables after meals, cleaning toys and equipment on a regular basis and
cleaning at the end of the session following the Standard Operational

5.7 Early Years Educator/desktop/ploicyfile2022

2

Procedures; including areas such as toilets (children’s and staff), floors and
outside areas.

•  To carry out necessary cleaning tasks to ensure a safe, hygienic environment
     this can mean operating outside of opening times when children are not present.

•  To assist the Childcare Manager with the care and maintenance of furniture, toys
equipment and resources. To monitor stock levels of consumables and to request
items as t...

PRE-SCHOOL MANAGER
 JOB DESCRIPTION
( Radford)
Updated March 2022

Royal Naval Pre-school Learning Organisation is committed to safeguarding and promoting the
welfare of children and young people and expects all staff and volunteers to share this
commitment.  We provide early help through support working with local agencies to identify
children and families who will benefit and, we undertake assessment of the early help needed and
provide targeted services to address those needs.

Main responsibilities.

•  Taking the lead role and responsibility of running the childcare facility.
•  Ensuring that every effort has been made to keep the group open and running

childcare sessions. If for a reason the group must close, then arrangements are
made to re –open as quickly as possible, with the possibility that this may take
the group outside of term time. As the lead person you will be present if required
to direct /advise parents, make phone calls to all users, staff, and Area
Coordinator. This may be outside of the core hours.

•  Providing play and learning opportunities in line with current legislation in a safe

and caring environment.

•  Adhering to RNPSLO policies and good practices, ensuring that all staff are

aware of policies and working practices.

•  To follow the instruction and guidance of the Area Co-ordinator where

appropriate. To follow up instructions/guidance from area coordinator to staff
team.

•  To ensure that security is always maintained adhering to the organisations

policies and working practices.

•  To work to good and safe practice whilst using ICT including the Internet during

daily correspondence with other settings and outside agencies.

•  Maintaining the Internet through monitoring and reporting to the Area Coordinator

any undesirable messages etc through the Internet incident logbook.

•  To meet and greet visitors, into the setting after first verifying ID.
•  To plan and set out the day’s activities delegating duties to staff where

appropriate ensuring that staff ratios are always met.

•  Keeping the register up to date and balanced on a daily/weekly basis.
•  To ensure appropriate ratios are met within the setting and age ranges of

children attending.

•  Ensuring that there are no outstanding fees/debts allowed to culminate.
•  To maintain sustainability and viability of the setting.
•  Complete Early Years Grant Funding process for the children attending the pre-

school.

•  To deliver the Early Years Foundation Stage within the setting coordinating
record keeping, planning, observing and any other appropriate paper work

1

related to the Early Years Foundation Stage. Working within the Statutory
Framework for the EYFS stage welfare requirements. and the organisations
policies and good practices.
 As the manager you are responsible for monitoring staff’s paperwork relating to
children ensuring that is kept up to date and is of a professional standard.
•  To manage the staff and your own allocated paperwork time within the working

•

day to ensure that all relevant paperwork is kept up to date.

•  To supervise the staff team on a regular basis that feed into annual appraisals

held by the area coordinator.

•  To review and evaluate all aspects of the preschool in line with Ofsted

requirement.

•  As the building controller for the setting, you are responsible for all aspects of
Health and Safety including risk assessments, working alongside the MOD for
annual inspections. (Goosewell site excluded)

•  To supervise storage and care of equipment along with maintenance of buildings
when repair work is needed, adhering to health and safety requirements, before
and after the sessions. This can include meeting with contractors outside of
opening times.

•  To carry out necessary cleaning tasks to ensure a safe, hygienic environment,

this can mean operating outside of opening times when children are not present.

•  To lead and manage a team of staff, ensuring that appropriate cover for the

group is always present.

•  To hold supervision for all members of staff team on a regular basis. You are
responsible for your own team’s attendance and disciplinary up to the point of
formal disciplinary actions when the area coordinator will be involved.

•  To lead and manage a team of staff, ensuring that appropriate cover for the

group is always present.

•  Attend all training as appropriate this may include courses outside of working

hours/ term time, to direct staff to further develop skills and qualifications both to
self develop and to enhance the setting.
 Manage the settings training allocation responding to staffing ratios and
seasonal attendance levels

•

•  To attend managers meetings and when required visit other settings.
•  Carry out all responsibilities and activities within an equal opportunity’s

framework.

•  To arrange cover for staff in their absence through the administration office.
Ensuring that ratios are always adhered to. This may mean con...

Job applicant
information pack
Women’s Services Practitioner – OOCR Intensive
Support
(Female*)

*Due to the nature of our work this is a genuine occupational requirement - Equality Act 2010, Sch 9, Pt 1, Para 1

We believe that all women and girls have the right to reach their potential
and to live their lives free from poverty and violence. We are passionate
about what we do. We know it makes a difference.

Through  our work  we  know  that women  and  girls  affected  by  poverty, trauma  and  abuse  have the
potential to transform their lives. We support them by providing a safe environment and high-quality
gender-responsive and trauma-informed support.

New Dawn New Day has worked to promote women’s wellbeing for over 30 years and delivers a
range of services designed to meet the needs of women and girls, particularly those who have been
impacted by trauma.

We are committed to...

•

Improving women’s health and wellbeing, particularly those who face severe and multiple
disadvantage or who are victims and survivors of abuse and trauma.
Improving disadvantaged women’s social and economic circumstances.

•
•  Enabling greater social inclusion for women with who have multiple unmet needs.

We will do this by...

•  Ensuring that women have opportunities to enhance their health, wellbeing and personal

development as well as their economic and social circumstances.

•  Developing quality early intervention services that work with women who are at risk of

violence, abuse, exploitation and involvement in the criminal justice system.

•  Offering holistic, wraparound, gender-responsive support to meet the multiple needs of

women.

•  Ensuring our services are trauma-informed and responsive.
•
•  Being a collaborative, enterprising, sufficiently resourced and sustainable organisation.

Influencing policy and practice to create improvements in services for vulnerable women.

The following principles underpin our work...

•  All women have the right to live their lives free from poverty, violence and oppression.
•  Women affected by poverty, trauma and abuse have the potential to transform their lives
through the provision of a safe environment and high quality, gender-responsive, trauma-
informed support.

•  Women have the right to expect accessible, appropriate and timely support to address their

individual needs.

•  Women have many needs and no one service can meet the needs of any one woman. We

must therefore actively collaborate and work in partnership with other agencies to enable a
co-ordinated package of support to be provided.

•  Women using our services have the right to have their say in how these services are run and

become involved in the development and delivery of these services.

Women’s Services Practitioner – Intensive Support

We are seeking applications from experienced practitioners to deliver a range of support interventions
to women referred to New Dawn New Day through our Out of Court Resolution (OOCR) pathway. These
women may be diverted from formal criminal justice processes and can present with complex needs and
significant barriers to engagement.

This post will complement our existing OOCR pathway by working specifically with women who present
with a higher level of need and who face greater challenges in accessing support. The role offers an
opportunity to provide intensive, wraparound support that is responsive to the realities of women’s
lives and rooted in trauma-informed, relational practice.

The OOCR pathway is delivered in partnership with the OPCC, and forms part of NDND’s wider
commitment to trauma informed support within criminal justice interventions. Support is delivered
from our women’s centre in central Leicester and on an outreach basis across the county.

This will be an interesting and varied post with the postholder working as part of a small team offering
support on both a one-to-one and group basis. The approach is holistic, relational, gender responsive
and trauma informed.

On a day-to-day basis this will involve:

•  Dealing with referrals to the service; making contact with the women who are referred, liaising

with colleagues in probation and setting up initial appointments.

•  Managing referrals to the service: making initial contact with referred women, liaising with

police and partner agencies, and setting up appointments.

•  Carrying out holistic assessments of each woman’s needs, risks, and strengths, and co-producing

action plans that reflect their goals and priorities.

•  Delivering support in community settings when attending the centre is a barrier, including home

visits and accompaniment to appointments.

•  Providing practical and emotional support to help women take steps towards their goals. This

may include referrals to specialist services (e.g. recovery, mental health, education, employment,
debt and benefits advice), or advocacy to access housing, emergency support, or safeguarding.

•  Making regular check-in calls and...

Support the local community:
BECOME
A TRUSTEE
We are looking for community members and service
users to join the Board of Trustees

Especially looking for people with legal, education
Location:
/childcare and finance/fundraising skills
For more information contact: administrator@elizabeth-house.org.uk
or give us a call on: 020 7690 1300

Current Vacancies

Dementia Advisor

LOCATION: Manchester

To promote the ACCG BAME Dementia Advice Service and develop networks with partner organisations who also work in the field of dementia, mental health, disabilities, and benefits and income advice, including Primary and Secondary care, Social Care and Health, and Welfare Benefit agencies, with the aim of promoting
control and empowering individuals to make informed choices.
To help people to navigate and access appropriate services, ensuring they make contact with the right organisation/person able to help them.

Holistic Therapist

LOCATION: Manchester

To provide a range of holistic therapies to individuals accessing the service to aid in improving their health and well-being.

Join our team

Please either download the form fill in and send it back to us, or complete our online form

Working at ACCG requirements:

Below is an outline of the standard practices and what we expected

NOTE: This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder

Elizabeth House Community Centre
Join our Board of Trustees!

Who are we?

The Highbury Vale Blackstock Trust (HVBT) was founded by local residents as a Charity in September
1993 to save and operate Elizabeth House, a grassroot, multi-purpose Community Centre.

Through our community-based approach - acting as a community ‘anchor’ – we build trust and bring
people together so that we can connect residents to practical support and opportunities. Our vision is
for everyone in the local community around Elizabeth House to have a better quality of life through
accessing key services and activities.

The Charity is dedicated to providing a safe and open space, as well as inclusive and flexible services
for the community. We aim to have a meaningful and positive influence on the local community. Our
priority is to respond to the needs of the local community, especially people with high needs or who
are underserved.

Elizabeth House provides a range of services open to all and a place for local people to use, as well as
a space and support for other organisations to deliver their services and activities.

Being a Trustee of the Highbury Vale Blackstock Trust

The Charity and the Community Centre are run through the Board of Trustees. Trustees play a key role
in making sure HVBT and Elizabeth House achieve their purpose and priorities, as well as complying
with all the relevant laws and regulations.

Trustees oversee the overall management of the Charity. They ensure that our work and goals are in
line with our mission and vision. Trustees support the executive team, but also challenge the team so
the organisation continue to adapt and thrive.

Trustees have a collective responsibility. They always act as a group and not as individuals.

You can read more about the role of Trustees on the Charity Commission’s website:
Charity trustee: what’s involved (CC3a) - GOV.UK (www.gov.uk)

The  Trustee’s  commitment  to  the  Charity will  include  attending  quarterly  board  meetings  and  the
annual community event (late September). It is also expected that trustees will visit the centre to meet
staff and volunteers, build their understanding of what we do, and provide support to the Executive
Director. At times, the trustees may need to be actively involved in new initiatives, special events, to
lead discussions on key issues or provide guidance in new areas.

Trustees are expected to give around 4 to 8 hours per month, through face-to-face meetings, visits
and active support in specific projects (e.g. events, recruitment, strategy, research).

The roles are unpaid, but the charity can pay reasonable travel expenses.

Going  forward,  we  intend  that  trustees  are  appointed  for  a  maximum  of  two  three-year  terms.
Renewal of terms is not a given and will be led by organisational needs. We also want to make sure

Updated January 2024

that not all trustees retire at the same time, so we welcome new applications on a rolling basis to
make sure the Board has at least seven trustees at all times.

Who are we looking for?

Trustees should all be from the local community, living in Islington, Hackney or Haringey.

While it is important that some Trustees have certain relevant professional expertise, not all Trustees
need  to  have  a  particular  professional  experience  to  be  valuable.  Commitment  to  the  local
community, ability to bring a fresh perspective, and ‘lived experience’ of the types of challenges faced
by users of the Community Centre are as important.

When considering applications for new Trustees, as well as looking at how your experience, skills and
knowledge can support Elizabeth House, we are also looking for qualities which we ask from all of our
trustees such as:

Integrity and good judgement;

•  A commitment to the mission of HVBT;
•  An ability to meet the time requirements;
•
•  An ability to think creatively and work collaboratively;
•  A willingness to speak your mind and respect other’s opinions;
•  An understanding and acceptance of the legal duties and responsibilities of trusteeship (we

can facilitate training on this);

•  A desire to make a difference in your local community.

HVBT  recruits  on  a  rolling  basis  and  may  prioritise  candidates  with  particular  types  of  experience,
knowledge and skills for an effective and diverse board of trustees. At the moment we are particularly
(but not exclusively) welcoming applications from candidates with ‘lived experience’ of the types of
challenges  faced  by  users  of  the  Community  Centre  (such  as  poverty,  food  insecurity,  social
isolation, single parenthood and adverse childhood or youth experiences).

Why join us?

Highbury Vale Blackstock Trust has been running services and activities at Elizabeth House for over 30
years, and we are looking for trustees to join our dynamic team. With local government services being
reduced or cut, Elizabeth House is well-placed to fill the gaps that have been left.

We would lo...

Home Support Assistant

Hours: Flexible hours (Mon-Fri during business hours) to suit you

Salary: 12.21 per hour for employment induction, training, client visits including travel time and mileage (45p per mile) between clients

Contract Type: Zero Hours 

Location: We currently have roles available in East Devon and Teignbridge.

Please note:

• Access and use of a motor vehicle is required.
• Previous applicants need not re-apply.

About the Role

Age UK Devon’s Enabling and Home Support Service aims to enable older people to make the most of later life and stay independent in their own homes.

Our dedicated Home Support Assistants work in their local communities to help older people by providing companionship and pampering, enabling support attending appointments or activities, shopping (escorted and unescorted), organising household paperwork, providing time off for carers, meal planning and preparation, light cleaning and household, and help with basic pet care.

You will be joining a friendly team with supportive management who provide in house training and development to support you in your role. There is no tricky paperwork or timesheets to complete as our service operates digitally, so all scheduled visits and client information is accessed via an App on an Age UK Devon smartphone which is issued to each Home Support Assistant.

You will be entitled to 20 days of holiday per annum exclusive of bank holidays (calculated on a pro-rata basis for part time employees).

You will be entitled to sign up for:

• BUPA Employee Assistance Programme
• The Blue Light Discount Card
• Age UK Discounts Portal provided by Aon
• Tickets for Good

This post is a zero hours contract, which gives you the flexibility to work as many hours as you choose during our business hours, providing we have the clients in your area. Additional hours are often available for covering holiday leave and sickness.

How to Apply

To apply, please download and complete the application form and the equalities and diversity monitoring form. Email both completed documents to homesupport@ageukdevon.org.uk. If you have any questions, please email or phone us on 0333 241 2340.

THE CARERS CENTRE FOR BRIGHTON & HOVE

JOB DESCRIPTION

Job Title:

Volunteer Co-ordinator

Hours of Work:

15 hours per week

Salary:

£27,500 p.a. (pro rata)

Length of contract:

Permanent

Responsible to:

Service Manager

Annual leave:

25 days plus public holidays (pro rata for
part time posts)

Probation:

Six months

Notice:

Pension:

One month on completion of probation

3% contribution to the Auto Enrolment
Pension Scheme

Location:
The post holder will be based at the Carers Centre but will be expected to work with carers and
volunteers in venues across Brighton and Hove. There will be occasional need to work evenings
and weekends.

AIMS OF THE JOB:

1.  To establish and develop volunteering opportunities at the Carers Centre

2.  To work with the management team to review and reinforce effective policies and

procedures for volunteer-supported projects based on best practice

3.  To develop and implement systems for recruitment and selection of volunteers from a range

of backgrounds

4.  To deliver a programme of induction and ongoing training for volunteers

5.  To supervise a pool of volunteers to support carers safely to achieve positive changes

within their lives and to enable volunteers to feel fulfilled in their role

6.  To keep accurate records and statistics in accordance with the Carers Centre procedures

7.  To monitor, analyse and report on feedback/outcomes with carers and volunteers

8.  To participate in supervision and training to ensure professional operation of the service

9.  To engage in research and networking opportunities provided by other organisations with

expertise in volunteer support

10. To work in accordance with, and to ensure that staff and volunteers for which the post is

responsible, adhere to the values, policies and procedures of the Carers Centre, especially
Confidentiality, Safeguarding, Equal Opportunities and Health & Safety

11. To carry out other duties appropriate to the role and responsibilities as may be delegated by

the CEO of The Carers Centre

This Job description refers to the duties of the post at the current time. Such duties may vary from
time to time, without changing the general nature of the duties or the level of responsibilities of the
post. Such variations cannot of themselves justify a re-grading of the post.

THE CARERS CENTRE FOR BRIGHTON & HOVE
PERSON SPECIFICATION

Volunteer Co-ordinator

Essential:
1.  Experience of recruiting, supervising and

How demonstrated:
Application form and interview

managing volunteers/staff

2.  Experience  of  project  management  and

Application form and interview

or development work
the

3.  Awareness  of

impact  of  caring
responsibilities  on  unpaid  family/friend
carers

4.  Ability  to  identify,  assess  and  mitigate
to

risks
safeguarding and health & safety

including

related

those

Application form and interview

Application form and interview

5.  Experience  of  working  with/supporting

Application form and interview

carers and/or user groups

6.  Experience  of  liaising  and  working  in
from
the  private,

partnership  with  professionals
various  organisations
statutory and voluntary sectors

in

Application form and interview

IT  skills,
including  experience
databases,  Microsoft  Office

7.  Good
using
software and social media platforms
8.  Proven  skills  in  training  and/or  group

work

Application form

Application form and interview

9.  Proven  ability  to  work  and  act  on  own

Application form and interview

initiative

10. Self  motivated  and  able  to  prioritise
competing deadlines and multi-task

Application form and interview

11. Excellent

interpersonal

and
communication  skills  with  an  ability  to
work with  a  diverse  range of volunteers,
services and other professionals

Application form and interview

12. Understanding  of  and  commitment  to

Application form and interview

diversity, equality and inclusion

Finding Freedom From Abuse

Role Title

Domestic Abuse Support Worker

Reports to  Head of Refuge

Location

Test Valley
•  To work outside of normal working hours including participation in the on-call rota. When on

Special
conditions

call, the role holder needs to be available for work and have access to a car.

•  The role holder needs to have an objective distance from any personal experience of violence

or abuse.

•  Due to the nature of this role, there is a Genuine Occupational Requirement that only female

candidates will be considered.

Role
Purpose

To provide high quality support and safety planning to women and children in crisis. This includes
enabling women to access housing, welfare, benefits and legal advice.  A key requirement is to
provide personal welfare support and to ensure that women are provided with a safe, supportive
and welcoming environment.

Responsibility
Areas

Service
delivery

Key Activities

•  To provide practical and emotional support to survivors of domestic violence and other

forms of violence and abuse in accordance with FFFA values.  This will include
conducting key work sessions on a regular basis and keeping casework records up to
date.

•  To welcome new residents, explain and arrange for them to sign occupancy

agreements, ensuring that they are aware of their options for moving on to more
permanent accommodation and to develop a proactive move on strategy for individual
residents.

•  To collect rent payments promptly, record properly, and bank within agreed timescales.
•  To ensure that rooms becoming vacant are re-let as soon as possible, taking all

appropriate steps to enable new referrals into the service.

•  To establish the risks to, and the needs of survivors of, domestic violence and their
children through assessing their practical and emotional support needs throughout
their stay at the refuge.

•  To develop individual support and risk management plans which address the risk of

harm to survivors of domestic violence and other forms of violence and abuse and their
children, and to ensure that such plans are in place for each resident.

•  To ensure that any issues in relation to safeguarding children or vulnerable adults are
brought to the immediate attention of the service manager, or if unavailable another
manager.

•  To work in partnership with other agencies and to advocate for survivors to ensure

their needs are met.

•  To assess benefit requirements of women escaping domestic violence and other forms
of violence and abuse and to ensure prompt take up of housing and other benefits.
•  To ensure that survivors are aware of their rights to legal protection for themselves and
their children, arranging for the provision of legal advice as required and accompany
women to appointments if appropriate.

•  To recognise, respect and address the needs of service-users who face barriers when
seeking help to access the service, including those from different ethnic and cultural
backgrounds, LGBTQ+ communities, disabled people, women with complex needs and
other hard to reach groups.

•  To be an ambassador for FFFA, working in partnership with other agencies to ensure an
effective, coordinated community response to survivors of domestic violence and other
forms of violence and abuse and their children.

•  To work within FFFA management system following all policies and procedures.
•  To provide statistical monitoring or reports as required.

Refuge Support Worker

29/10/22

1

•  To report any problems/difficulties/complaints to the Head of Refuge and participate in

follow up investigations as required.

•  Ensuring that all relevant records are kept accurately and in a timely manner.
•  To write accurate and concise reports and case studies
•  Undertaking administrative and financial tasks and maintaining full records and receipts

for all activities.  This will include issuing licence agreements, collecting rents and
service charges, and assisting women in completing applications for housing and
benefits.

•  Help maintain accurate and confidential records using our secure web-based case
management database and contribute to monitoring information for the service.

•  To participate in fundraising activities on behalf of finding freedom from abuse
•  To maintain confidentiality and to ensure that professional boundaries are observed
when working with residents, staff and external bodies and to work within FFFA Code
of Conduct.

•  To participate in the on-call rota, providing 24-hour support over 7 days, to ensure

effective out of hours coverage of the service.

Security

•  To maintain the security and well-being of survivors of domestic violence and other forms

of violence and abuse and their children within the premises, and to communicate
immediately with the Head of Refuge any breaches of security, house rules or occupancy
agreements especially where there is concern about safety.

•  To control access to the refuge when on duty and r...

Volunteer Telephone Assessor

What will you do?

Not everyone can come for advice in person. Our volunteers also help clients who

need advice over the phone.

By exploring clients' problems, finding relevant information and helping them understand
their options, you could:

  Make a real difference to people's lives
  Learn about a range of issues surrounding benefits, debt, housing and employment
  Develop your communication, listening and analysing skills
  Boost your employability
  Work with a range of different people
  Have a positive impact on your community

What will you do?

talk to clients over the phone to explore what problems they’ve come for help with
find information about the clients’ problems and help them to understand their options

●  complete an introduction to Citizens Advice and training for your role
●
●
●  write a summary of the clients’ problems and what action you’ve taken
●

look out for problems’ that are common, or are unfair for our Research & Campaign
team to investigate

Some examples of what you could do:

●

find the information online that explains how to apply for Housing Benefit in a client’s
local area and explain it to them
identify what steps a client can take to resolve their problem with a second hand car

●
●  help a client find and understand what steps they can take to deal with their rent
arrears

What’s in it for you?

●  gain and build on valuable skills and experience such as communication, admin, IT

skills and working in a team

1

increase your employability

●
●  contribute to the smooth running of the advice service which makes a real difference

to peoples’ lives

●  work with a range of different people, independently and in a team.

And we’ll reimburse expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:

respect views, values and cultures that are different to your own
●
●  have good IT skills including use of Microsoft Office applications
●  be willing to learn about and follow the Citizens Advice aims, principles and policies,

including confidentiality and data protection
●  be willing to undertake training in your role
●  Work independently as well as part of a team
●  Have excellent communication skills, written and verbal
●  Have the ability to multitask and work to deadlines
●  Be friendly, professional and flexible

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and
talk to us.
We ask for you to cover a minimum of 2 x 3 hour sessions per week, which can be
over one day or spread over two days, totalling 6 hours per week for at least 6
months.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications
from racially minoritised people/people of colour, disabled people, people with physical or
mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming a volunteer telephone assessor and would like to discuss
flexibility around time, ‘what you will do’ and how we can support you please contact us.

Contact details

For more information and to arrange an informal chat, please email

volunteering@haveringcab.org.uk

2

Volunteer Face to Face Assessor

What will you do?

Our volunteers also help clients who arrange an appointment to visit one of our outreach
centres in need of advice.

By exploring clients' problems, finding relevant information and helping them understand
their options, you could:

  Make a real difference to people's lives
  Learn about a range of issues surrounding benefits, debt, housing and employment
  Develop your communication, listening and analysing skills
  Boost your employability
  Work with a range of different people
  Have a positive impact on your community

What will you do?

talk to clients in the office to explore what problems they’ve come for help with
find information about the clients’ problems and help them to understand their options

●  complete an introduction to Citizens Advice and training for your role
●
●
●  write a summary of the clients’ problems and what action you’ve taken
●

look out for problems’ that are common, or are unfair for our Research & Campaign
team to investigate

Some examples of what you could do:

●

find the information online that explains how to apply for Housing Benefit in a client’s
local area and explain it to them
identify what steps a client can take to resolve their problem with a second hand car

●
●  help a client find and understand what steps they can take to deal with their rent

arrears

1

What’s in it for you?

●  gain and build on valuable skills and experience such as communication, admin, IT

skills and working in a team
increase your employability

●
●  contribute to the smooth running of the advice service which makes a real difference

to peoples’ lives

●  work with a range of different people, independently and in a team.

And we’ll reimburse travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:

respect views, values and cultures that are different to your own
●
●  have good IT skills including use of Microsoft Office applications
●  be willing to learn about and follow the Citizens Advice aims, principles and policies,

including confidentiality and data protection
●  be willing to undertake training in your role
●  Work independently as well as part of a team
●  Have excellent communication skills, written and verbal
●  Have the ability to multitask and work to deadlines
●  Be friendly, professional and flexible

How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and
talk to us. Ideally we ask for 6 hours per week, which can be over one day or
spread over two days, for at least 6 months.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome
applications from racially minoritised people/people of colour, disabled people,
people with physical or mental health conditions, LGBTQ+ and non-binary
people.

If you are interested in becoming a volunteer telephone assessor and would like to discuss
flexibility around time, ‘what you will do’ and how we can support you please contact us.

Contact details

For more information and to arrange an informal chat, please email

volunteering@haveringcab.org.uk

2

Fundraising volunteer

What will you do?

●  complete an introduction to Citizens Advice and training for your role
●  explore different ways of fundraising to help the local Citizens Advice obtain
money, either for specific things, or for ongoing running costs of the local
Citizens Advice

●  help to organise fundraising events to raise money from the local community

and encourage volunteers and staff to get involved

●  create materials, such as newsletters or presentations, which can be used to

raise the profile of the local Citizens Advice and for raising money

●  explore other ways of fundraising, including identifying new sources of funding

from organisations

●  help to build relationships with local organisations or businesses
●  help staff put together some information to send to potential funders and

maybe help to complete applications for funding bids

What’s in it for you?

●  make a real difference to people’s lives
●

learn about a range of issues such as benefits, debt, employment and
housing

●  build on valuable skills such as communication, and problem solving, and

increase your employability

●  work with a range of different people, independently, in a team and within your

local community

●  have a positive impact in your community

And we’ll reimburse expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:

1

●  be friendly and approachable
●  be non-judgmental and respect views, values and cultures that are different to

your own

●  have a positive attitude towards fundraising
●  have excellent verbal and written communication skills
●  have good IT skills
●  be willing to learn about and follow the Citizens Advice aims, principles and

policies, including confidentiality and data protection

●  be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and
talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome
applications from racially minoritised people/people of colour, disabled people,
people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming a fundraising volunteer and would like to discuss
flexibility around location, time, ‘what you will do’ and how we can support you
please contact us.

Contact details

For more information or to arrange an informal chat,
please email:
                      volunteering @haveringcab.org.uk

2

Volunteer Email Assessor

What will you do?

Not everyone can come for advice in person. Our volunteers also help clients who need
advice online.

  By exploring clients' problems, finding relevant information and helping them

understand their options, you could:

  Make a real difference to people's lives
  Learn about a range of issues surrounding benefits, debt, housing and employment
  Develop your communication, listening and analysing skills
  Boost your employability
  Work with a range of different people
  Have a positive impact on your community

What will you do?

find information about the clients’ problems and help them to understand their options

●  complete an introduction to Citizens Advice and training for your role
●
●  write a summary of the clients’ problems and what action you’ve taken
●

look out for problems’ that are common, or are unfair for our Research & Campaign
team to investigate

Some examples of what you could do:

●

find the information online that explains how to apply for Housing Benefit in a client’s
local area and explain it to them
identify what steps a client can take to resolve their problem with a second hand car

●
●  help a client find and understand what steps they can take to deal with their rent

arrears

What’s in it for you?

●  gain and build on valuable skills and experience such as communication, admin, IT

skills and working in a team
increase your employability

●

1

●  contribute to the smooth running of the advice service which makes a real difference

to peoples’ lives

●  work with a range of different people, independently and in a team.

And we’ll reimburse travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:

●
respect views, values and cultures that are different to your own
●  have good IT skills including use of Microsoft Office applications
●  be willing to learn about and follow the Citizens Advice aims, principles and policies,

including confidentiality and data protection
●  be willing to undertake training in your role
●  Work independently as well as part of a team
●  Have excellent communication skills, written and verbal
●  Have the ability to multitask and work to deadlines
●  Be friendly, professional and flexible

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for
at least 6 months.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications
from racially minoritised people/people of colour, disabled people, people with physical or
mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming a volunteer email assessor and would like to discuss
flexibility around time, ‘what you will do’ and how we can support you please contact us.

Contact details

For more information and to arrange an informal chat, please email
volunteering@haveringcab.org.uk

2

Volunteer Minute Taker

What will you do?

●  complete an introduction to Citizens Advice and training for your role

Take minutes at:

●  Quarterly staff meetings in Romford
●  Trustee Board meetings in Romford
●  Finance committee meetings in Romford
●  HR committee meetings in Romford

What’s in it for you?

●  gain and build on valuable skills and experience such as communication, admin, IT

skills and working in a team
increase your employability

●
●  contribute to the smooth running of the advice service which makes a real difference

to peoples’ lives

●  work with a range of different people, independently and in a team.

And we’ll reimburse expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:

●  respect views, values and cultures that are different to your own
●  have good IT skills including use of Microsoft Office applications
●  be willing to learn about and follow the Citizens Advice aims, principles and policies,

including confidentiality and data protection
●  be willing to undertake training in your role
●  Work independently as well as part of a team
●  Excellent communication skills, written and verbal
●  Ability to multitask and work to deadlines
●  To be friendly, professional and flexible
●  Experience in minute taking is preferred

1

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.
Meetings are held at various times of the day and different days.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications
from racially minoritised people/people of colour, disabled people, people with physical or
mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an minute taking volunteer and would like to discuss
flexibility around location, time, ‘what you will do’ and how we can support you please
contact us.

Contact details

For more information and to arrange an informal chat, please email
volunteering@haveringcab.org.uk

2

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To apply for a post, please visit mynewterm following the link https://mynewterm.com/school/Lawrence-Sheriff-School/141277

Please do not submit CV's, as only the job application form will be considered.

For more information about vacancies at Lawrence Sheriff School contact Michaela Morgan, Beejal Valand, Rosie Brown or  Charlotte Gardner in Personnel.

Tel: 01788 542074

Email: recruitment@lawrencesheriffschool.comSchool Website: 

Lawrence Sheriff School is committed to safeguarding and promoting the welfare of children.The successful applicant will be required to undertake an Enhanced DBS Criminal Records check.For further information on ‘keeping children safe in education’ please visit: