Sutton Mental Health Foundation

PERSON SPECIFICATION
Sutton Crisis Café Deputy Manager

 ‘E’ denotes essential criteria which will be used in shortlisting, while ‘D’ denotes desirable qualities or factors.

1. KNOWLEDGE AND EXPERIENCE

•  Experience of engaging positively with visitors (using a person-centred approach) and

E

stakeholders involved in their care to form collaborative, warm and empathetic relationships
with diverse individuals leading to positive outcomes

•  Experience of confidently and effectively assessing risks and needs, as well as developing

appropriate risk management plans

•  Understanding of issues facing people in a mental health crisis, and experience of

communicating effectively with people in a mental health crisis to finding safe and positive
ways to ‘hold’ and de-escalate situations. Supporting your staff to do the same and managing
them in an enabling way so they can safely debrief and learn from such experiences

•  Demonstrable experience of working in and helping with the delivery of services for and with

people with mental health and complex needs. (min 1 year)

•  Demonstrable experience of supervising staff and volunteers
•  Understanding of working in partnership with statutory mental health services
•  Experience in responding to and dealing effectively with complaints and managing

safeguarding issues in situ as they arise

•  Experience of positively promoting organisation/service and creating marketing material.
•  Experience of overseeing training programmes/training needs audits etc
•

In managing  and updating policies and procedures

E

E

E

E
E
D

D
D
D

2. EDUCATION

2.1

There are no specific educational or professional qualifications needed for this post. However, applicants must

have a good level of literacy and be able to communicate with clients, professionals and carers

3. SKILLS AND ABILITIES

3.1

in communicating effectively across cultural boundaries

3.2

in effective time management

3.3

in helping manage a service and working co-operatively as part of a team

3.4

in maintaining the requirements of a confidentiality policy

3.5

in working independently and taking initiative

3.6

in effectively using IT including case management systems, excel and equivalent

E

E

E

E

E

E

3.7

in speaking and writing fluent English and explaining information face
to face, over the ‘phone and in writing

3.8

in keeping accurate and concise records

E

E

4. PHYSICAL REQUIREMENTS

4.1

Sufficiently healthy and physically able to carry out the duties in the job description. The premises has a lift to
the first floor but some rooms are only accessible by a short flights of (3 or 4) stairs

E

5. OTHER

5.1

Be able and willing to work the hours required, as needed bearing in mind that this service operates 365 days a
year, 7 days a week, in the evenings.

E

Job Description

Job Title

Community Alcohol Related Damage CARDS Locum Support
Worker Support Worker

Core Purpose
of Job

Organisational
Position

Key Outcomes

The  service  receives  referrals  mainly  from  professionals,  requesting  one  of  our
volunteers to be matched with individuals who have a past or present, problematic
relationship  with alcohol.    The  CARDS  team  work  together  to  recruit  and  train
volunteers to provide this service.
The role of the CARDS Locum Support Worker support worker will be to support
the service to meet this demand and other areas of service provision.
This includes volunteer recruitment, client assessments, introductions of volunteers
to service users, and responding as directed by the CARDS staff team and Rowan
Alba management.

•  Advocacy on behalf of the client
•  Relationship building with clients, volunteers, team and external agencies
•  Socialising & self-esteem building
•  Administration
•  Team communication

Reports to CARDS Team and Service Manager

•  To  facilitate  and  establish  a  supportive  and  respectful  relationship  with

service users and volunteers

•  Help service users to identify their own achievable and meaningful goals and

to set objectives

•  To introduce people referred to the service to a CARDS volunteer
•  Support volunteers to develop healthy relationships with their service users

and model best practice

•  Record meetings with clients and volunteers and provide feedback of

progress of the matching process to the CARDs team

•  Update computer records to reflect work undertaken and in progress

(Spreadsheets, forms and reporting information)
Support the team with service and organisational events such as
recruitment, training and fundraising activities / events

•  Liaise with agencies on behalf of the organisation and the individuals we

are working with

•  To take part in support and supervision, coaching and all other aspects of

training provided by the CARDS Team

Locum Support Worker  This version replaces any previous one   November 2022

Rowan Alba Limited is a Company Limited by Guarantee 289744 with Charitable Status (Charity No.SC036775). Our
registered head office is Rowan Alba at SPACES, 1 Lochrin Square, 92-98 Fountainbridge, Edinburgh, EH3 9QA.

Page 1 of 4

•  To develop a working practice that underpins the coaching ethos

Authority Levels

Financial and tangible
resources

People

Accountability

Freedom to act

Risk Management

Responsibility  to  account  for,  record  and  submit  all  expenses  incurred
during CARDS Locum Support Worker work with service users.
To work to the agreed hours by recording and submitting time sheets and
reporting any issues with working agreed hours to CARDS manager

CARDS Locum Support Worker
CARDS Manager
Rowan Alba Finance dept

The CARDS Locum Support Worker will have the freedom to act in progressing
ideas that originate from their experience in the sector, their understanding of the
CARDS service and person centred support.

The CARDS Locum Support Worker is responsible for following covid 19 national
guidance and risk assessing all aspects of the role and reporting, documenting and
updating risk assessments of
The individual client visit
The service risk assessment as a whole
The ongoing individual risk assessment of the individual themselves and instigating
conversation and understanding about the organisations requirement to assess risk
to reduce harm and hazards.

Level  of  problem-
solving required

The  CARDS  Locum  Support  Worker  will  take  part  in  group  and  one  to  one
supervision to contribute to the organisations requirement to provide a safe and
risk assessed place of work.
This involves identifying risk and leading the conversation around risk reduction and
risk management.

Locum Support Worker  This version replaces any previous one   November 2022

Rowan Alba Limited is a Company Limited by Guarantee 289744 with Charitable Status (Charity No.SC036775). Our
registered head office is Rowan Alba at SPACES, 1 Lochrin Square, 92-98 Fountainbridge, Edinburgh, EH3 9QA.

Page 2 of 4

Communication

Subject complexity
and expertise

Contact inside the
organisation

Contact outside
the organisation

Take direction from CARDS staff in relation to providing a relevant and supportive
service.
Feedback  to  the  team  and  individual  with  any  concerns  around  risk  whilst
progressing the service users own goals and aspirations

Service users, Volunteers, Staff and RA Consultants

Local agencies
Social Work departments
Health and Social Care teams
Key Stakeholders

Competencies required

Core
Competencies

Establishing, maintaining, and developing relationships
Providing feedback and reflecting on your own practice
Presenting information by way of reports, presentations, training courses and

Additional Information in relation to employment status

•  CARDS Locum Support Workers to provide cover where there are gaps

in the service schedul...

W I

T H I N G T O N   G I

R

L

S

’

  S

C H O O L

R E C R U I T M E N T   P A C K :
P A R T   T I M E   B I O L O G Y   T E C H N I C I A N

ABOUT WITHINGTON GIRLS’ SCHOOL

Withington Girls’ School was founded in 1890 by a small group of
eminent and far-sighted Manchester families who wanted the same
educational opportunities to be available for their daughters as were
already available to their sons. In keeping with the Founders’ wishes,
the School has remained relatively small, with 756 pupils in total with
163 in the Junior School (Years 3 - 6), 429 in the Senior School (Years 7 -
11) and 164 in the Sixth Form. The Head of Withington Girls’ School
is a member of both the Girls’ Schools Association (GSA) and HMC
(The Heads’ Conference).
Pupils come from a wide geographical area around Greater Manchester
and Cheshire, and from many different social, cultural and religious
backgrounds, creating a diversity in which the School rejoices.
The School is non-denominational and girls of all faiths, or none,
are equally welcome. Through the Withington Girls’ School Trust,
around 100 means-tested bursaries are offered each year according
to need. The Governing Body is strategically focused and highly
supportive of all areas of the School.

A FOCUS ON EXCELLENT TEACHING AND PASTORAL CARE
The School’s A Level and GCSE results are outstanding, with Withington
ranked consistently in national league tables as the top independent
school in the North West of England. The Sunday Times’ prestigious
schools guide, Parent Power, named Withington the North West
Independent Secondary School of the Year 2020, 2022 and 2023 and
North West Independent Secondary School of the Decade in 2021.
Withington has been listed in the annual Tatler Schools Guide to the
UK’s top independent schools since 2012.
Girls who gain a place as a result of the entrance examination
normally take GCSE/IGCSE examinations in 9/10 subjects, followed by
3 or 4 A Levels. An exciting and varied Enrichment programme offers
Sixth Formers core elements such as PSHCE, financial literacy and
professional skills plus a range of choices from computer coding and
languages, to mosaics, mindfulness and cooking and preparing healthy
meals. In addition to the Enrichment Programme, which all Sixth

Formers follow, many also complete an Extended Project Qualification
(EPQ). Studies are directed towards encouraging a love of learning for
its own sake, frequently going beyond the confines of the examined
curriculum, as well as towards the ultimate goal of University entrance,
including Oxford and Cambridge.
The excellent quality of teaching and pastoral care is a major factor in
the exceptional level of achievement secured by pupils, both within
and outside the classroom. Staff are eager to share their passion and
enthusiasm for their subjects and give willingly of their time to assist
individual pupils outside lesson times; the relationship between pupils
and staff is a particular strength of the School. The School runs on
‘the 3 Rs’ of Respect for self, Respect for others, and Responsibility for
personal actions and its pupils thrive within the warm, friendly and
supportive environment.
Preparation for life after school starts early and involves a programme
of careers advice, work experience and UCAS application guidance.
Older pupils work with younger pupils in numerous ways, through the
House system, extra-curricular activities, peer support and mentoring.

A BREADTH OF ACTIVITIES
Academic excellence is secured alongside an extensive range of extra-
curricular opportunities, including Music, Drama, Sport, the Duke of
Edinburgh’s Award, Young Enterprise Scheme, Model United Nations,
Debating and Robotics Clubs, to name but a few. Sixth Formers
volunteer as assistants in local primary schools, residential homes,
hospices and hospitals.
All pupils, throughout the School, engage in charity fundraising,
collectively raising around £30,000 each year. There are special links
with local charities, Wood Street Mission and The Booth Centre,
The Christie hospital, two schools and a hospital in Kenya and a school
in Uganda. Groups of Upper Sixth Formers engage in voluntary projects
in The Gambia and pupils take part in World Challenge, or similar,
expeditions. Academic departments offer subject-related trips and
activities in addition to cultural trips at home and overseas.

WITHINGTON GIRLS’ SCHOOL WHERE GIRLS SHINEABOUT WITHINGTON GIRLS’ SCHOOL

AN INVESTMENT IN FACILITIES
The School enjoys excellent facilities and has an ongoing programme
of major developments. Recent projects have included a purpose-built
Junior School building, a central, enclosed ‘Hub’ area at the heart of the
school and an expanded and refurbished suite of university-standard
Chemistry laboratories, all of which were completed in 2015.
During 2018 a significant new sports facilities development was
completed, reflecting the school’s ongoing commitment to the
promotion of physical activity for gir...

Sutton Mental Health Foundation

PERSON SPECIFICATION
Sutton Crisis Café Manager

 ‘E’ denotes essential criteria which will be used in shortlisting, while ‘D’ denotes desirable qualities or factors.

1. KNOWLEDGE AND EXPERIENCE

•  Experience of engaging positively with visitors (using a person-centred approach) and
stakeholders involved in their care to form collaborative, warm and empathetic
relationships with diverse individuals leading to positive outcomes..

E

•  Experience of confidently and effectively assessing risks and needs, as well as

developing appropriate risk management plans.

•  Understanding of issues facing people in a mental health crisis, and experience of
communicating effectively with people in a mental health crisis to finding safe and
positive ways to ‘hold’ and de-escalate situations.  Supporting your staff to do the same
and managing them in an enabling way so they can safely debrief and learn from such
experiences.

•  Demonstrable experience of managing the operational delivery of services for and with

people with mental health and complex needs (min 1 year).

•  Experience of creating a staff rota and dealing with gaps due to unexpected staff sickness

(including taking personal responsibility to cover if necessary) etc.

•  Demonstrable experience of recruitment, induction, supervision, motivation, appraisal,

training, disciplinary and grievance issues (min 2 years).

•  Experience of performance monitoring, delivering KPIs and consistently high service user

standards.

•  Understanding of working in partnership with statutory mental health services.

•  Experience in responding to and dealing effectively with complaints and managing

safeguarding issues in situ as they arise.

•  Experience of positively promoting organisation/service at external events, including

delivering presentations and creating marketing material.

•  Experience of working with BAME communities and young people.

•  Knowledge of relevant legislation, eg Community Care, Mental health, Health and Safety

and welfare benefits legislation.

E

E

E

  E

E

E

E

E

D

D

D

2. EDUCATION

2.1

There are no specific educational or professional qualifications needed for this post.  However, applicants must
have a good level of literacy and be able to communicate with clients, professionals and carers.

3. SKILLS AND ABILITIES

3.1

In communicating effectively across cultural boundaries

3.2

In effective time management

3.3

In managing a service and working co-operatively as part of a team

3.4

In effectively managing budgets

3.5

In maintaining the requirements of a confidentiality policy

3.6

In working independently and taking initiative

3.7

In effectively using IT including case management systems, excel and equivalent

3.8

In speaking and writing fluent English and explaining information face
to face, over the ‘phone and in writing

3.9

In writing clear and concise records and reports

E

E

E

E

E

E

E

E

E

4. PHYSICAL REQUIREMENTS

4.1

Sufficiently healthy and physically able to carry out the duties in the job description.  The premises has a lift to
the first floor but some rooms are only accessible by a short flight of (3 or 4) stairs.

E

5. OTHER

5.1

Be able and willing to work the hours required, as needed bearing in mind that this service operates 365 days a
year, 7 days a week, in the evenings.

E

School Office Administrator

Chaigeley School, Lymm Road, Thelwall, Warrington, WA4 2TE
Full-time 8:30am to 4:30pm. Monday to Friday, term time only
NJC Payscale Scale 2 to 4, Spine 5 to 11
Actual Pay £22,631.00 to £24,894.00
To start as soon as possible

About us
Chaigeley School is a Non-maintained Special School that caters for young people between the ages of 8 and
16 who experience Social, Emotional and Mental Health (SEMH) difficulties. We provide a specialist
environment where all pupils have an Education, Health and Care Plan (EHCP). Our school ethos is rooted in
the Quaker principle of respect for the individual and valuing every person's contribution. We are an Ofsted-
rated 'Good' school committed to supporting every pupil to achieve their best. Our Vision is to prepare and
empower our young people with all the skills they need to live independent lives, become valued members of
the community and achieve their true potential.

The Role
We are seeking an organised, professional and approachable School Administrator to provide and
administrative support to staff, pupils and parents. The post holder will play a key role in the smooth day-to-
day running of the school office.

The role includes handling telephone calls and face-to-face enquiries with empathy and professionalism,
maintaining accurate records on the school’s information systems, and supporting staff with a wide range of
administrative queries. You will be responsible for updating pupil records, supporting admissions processes,
liaising with parents, assisting with the school office processes and supporting the Assistant School Business
and Finance Manager.

The post holder will also have responsibility for coordinating pupil transport arrangements, working closely
with staff, local authorities and transport providers to ensure clear communication and accurate records. In
addition, the role supports supply staff processes, maintaining compliance records, and assisting with office
administration.

Health and safety, security and safeguarding are integral to this role. You will be expected to follow school
policies and procedures at all times, take part in emergency procedures when required, and demonstrate a
strong understanding of safeguarding responsibilities in line with Keeping Children Safe in Education. The role
may evolve over time to meet the changing needs of the school.

The Candidate
The successful candidate will be an experienced administrator who is able to manage competing priorities
calmly and efficiently. You will have excellent communication skills and be confident liaising with parents,
pupils, staff and external agencies. A high level of accuracy, confidentiality and professionalism is essential.

You will be comfortable learning and using a range of IT systems, maintaining high-quality data, and
supporting others with system queries. A flexible, proactive and team-focused approach is vital, along with
reliability and patience. Understanding of a SEND/SEMH setting would be an advantage, as would prior
knowledge of school operations but is not essential.

Essential Qualifications and Experience:

•  Proven experience in general administrative duties
•  Ability to maintain detailed, accurate and confidential records
•  Strong oral and written communication skills
•  Ability to organise, prioritise and work effectively in a busy office environment
•  Confidence in liaising professionally with parents, pupils, staff and external bodies
•  Willingness and ability to learn new IT systems and processes
•  Competence in maintaining data quality across office systems
•  GCSE Maths and English at grade C/4 or equivalent
•  Understanding of safeguarding requirements, including Keeping Children Safe in Education
•  Understanding of GDPR principles
•  Willingness to undertake training as required
•  Clear and enhanced DBS check

If you've got what it takes to join our amazing team, complete the application form located on our website
www.chaigeley.org.uk and email it across to HR@Chaigeley.org.uk no later than Midnight on the 1st
February 2026. Please include a brief supporting letter outlining your suitability, skills and
experience for the role. Interviews will take place shortly after the closing date.

You are welcome to come and visit the school prior to submitting your application. To do so, please email
your request to HR@Chaigeley.org.uk

This position is exempt from the Rehabilitation of Offenders Act 1974. Therefore, the successful applicant will be required to disclose any
relevant criminal convictions, cautions, reprimands, or final warnings.

An Enhanced DBS check will be undertaken for the successful candidate. An online check will be carried out for all shortlisted candidates
and references may be requested prior to interview. Our school is committed to safeguarding and promoting the welfare of children and
young people and expects all staff and volunteers to share this commitment.

We are an equal opportunity ...