Sutton Crisis Café Deputy Manager

Sutton Mental Health Foundation

PERSON SPECIFICATION
Sutton Crisis Café Deputy Manager

 ‘E’ denotes essential criteria which will be used in shortlisting, while ‘D’ denotes desirable qualities or factors.

1. KNOWLEDGE AND EXPERIENCE

•  Experience of engaging positively with visitors (using a person-centred approach) and

E

stakeholders involved in their care to form collaborative, warm and empathetic relationships
with diverse individuals leading to positive outcomes

•  Experience of confidently and effectively assessing risks and needs, as well as developing

appropriate risk management plans

•  Understanding of issues facing people in a mental health crisis, and experience of

communicating effectively with people in a mental health crisis to finding safe and positive
ways to ‘hold’ and de-escalate situations. Supporting your staff to do the same and managing
them in an enabling way so they can safely debrief and learn from such experiences

•  Demonstrable experience of working in and helping with the delivery of services for and with

people with mental health and complex needs. (min 1 year)

•  Demonstrable experience of supervising staff and volunteers
•  Understanding of working in partnership with statutory mental health services
•  Experience in responding to and dealing effectively with complaints and managing

safeguarding issues in situ as they arise

•  Experience of positively promoting organisation/service and creating marketing material.
•  Experience of overseeing training programmes/training needs audits etc
•

In managing  and updating policies and procedures

E

E

E

E
E
D

D
D
D

2. EDUCATION

2.1

There are no specific educational or professional qualifications needed for this post. However, applicants must

have a good level of literacy and be able to communicate with clients, professionals and carers

3. SKILLS AND ABILITIES

3.1

in communicating effectively across cultural boundaries

3.2

in effective time management

3.3

in helping manage a service and working co-operatively as part of a team

3.4

in maintaining the requirements of a confidentiality policy

3.5

in working independently and taking initiative

3.6

in effectively using IT including case management systems, excel and equivalent

E

E

E

E

E

E

3.7

in speaking and writing fluent English and explaining information face
to face, over the ‘phone and in writing

3.8

in keeping accurate and concise records

E

E

4. PHYSICAL REQUIREMENTS

4.1

Sufficiently healthy and physically able to carry out the duties in the job description. The premises has a lift to
the first floor but some rooms are only accessible by a short flights of (3 or 4) stairs

E

5. OTHER

5.1

Be able and willing to work the hours required, as needed bearing in mind that this service operates 365 days a
year, 7 days a week, in the evenings.

E