Crisis Café Manager

Sutton Mental Health Foundation

PERSON SPECIFICATION
Sutton Crisis Café Manager

 ‘E’ denotes essential criteria which will be used in shortlisting, while ‘D’ denotes desirable qualities or factors.

1. KNOWLEDGE AND EXPERIENCE

•  Experience of engaging positively with visitors (using a person-centred approach) and
stakeholders involved in their care to form collaborative, warm and empathetic
relationships with diverse individuals leading to positive outcomes..

E

•  Experience of confidently and effectively assessing risks and needs, as well as

developing appropriate risk management plans.

•  Understanding of issues facing people in a mental health crisis, and experience of
communicating effectively with people in a mental health crisis to finding safe and
positive ways to ‘hold’ and de-escalate situations.  Supporting your staff to do the same
and managing them in an enabling way so they can safely debrief and learn from such
experiences.

•  Demonstrable experience of managing the operational delivery of services for and with

people with mental health and complex needs (min 1 year).

•  Experience of creating a staff rota and dealing with gaps due to unexpected staff sickness

(including taking personal responsibility to cover if necessary) etc.

•  Demonstrable experience of recruitment, induction, supervision, motivation, appraisal,

training, disciplinary and grievance issues (min 2 years).

•  Experience of performance monitoring, delivering KPIs and consistently high service user

standards.

•  Understanding of working in partnership with statutory mental health services.

•  Experience in responding to and dealing effectively with complaints and managing

safeguarding issues in situ as they arise.

•  Experience of positively promoting organisation/service at external events, including

delivering presentations and creating marketing material.

•  Experience of working with BAME communities and young people.

•  Knowledge of relevant legislation, eg Community Care, Mental health, Health and Safety

and welfare benefits legislation.

E

E

E

  E

E

E

E

E

D

D

D

2. EDUCATION

2.1

There are no specific educational or professional qualifications needed for this post.  However, applicants must
have a good level of literacy and be able to communicate with clients, professionals and carers.

3. SKILLS AND ABILITIES

3.1

In communicating effectively across cultural boundaries

3.2

In effective time management

3.3

In managing a service and working co-operatively as part of a team

3.4

In effectively managing budgets

3.5

In maintaining the requirements of a confidentiality policy

3.6

In working independently and taking initiative

3.7

In effectively using IT including case management systems, excel and equivalent

3.8

In speaking and writing fluent English and explaining information face
to face, over the ‘phone and in writing

3.9

In writing clear and concise records and reports

E

E

E

E

E

E

E

E

E

4. PHYSICAL REQUIREMENTS

4.1

Sufficiently healthy and physically able to carry out the duties in the job description.  The premises has a lift to
the first floor but some rooms are only accessible by a short flight of (3 or 4) stairs.

E

5. OTHER

5.1

Be able and willing to work the hours required, as needed bearing in mind that this service operates 365 days a
year, 7 days a week, in the evenings.

E