HEARING DOGS FOR DEAF PEOPLE

• We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

• The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people

• You will need resilience and a high degree of efficiency to be a successful Dog Training Instructor

• Preferably be educated to degree level or equivalent in the relevant subject area.

• Full clean UK driving licence

If this sounds like you, then we would love to hear from you. Please click below to apply.

Location: Homebased (periodic requirement to attend meetings at The Grange, Saunderton)
Hours: Full time, 35 hours per week, Monday to Friday
Contract: Permanent

This is a strategic and creative role at the heart of Hearing Dogs for Deaf People’s national fundraising and engagement efforts. The post holder will lead the development and delivery of national community and challenge event programmes across all four UK regions (England, Scotland, Wales, and Northern Ireland).

Using strong project and campaign management skills, the role will grow existing initiatives charity owned initiatives such as the Great British Dog Walk and the 28 Challenge and develop new, audience-led campaigns that inspire public participation, drive fundraising, and deepen long-term engagement with the charity.

In addition to the owned initiatives, the role will promote Hearing Dogs for Deaf People to participants of external national events such as The Great North Run or the London Marathon.

The ultimate objectives are to drive income generation and guide supporters from initial involvement to becoming volunteers for the broader work of the charity and legacy pledgers.

We’re looking for a Partnership Trainer to guide new hearing dog partnerships through their first steps together. You’ll:

•    Lead our placement course – blending virtual, home-based, and centre training.
•    Coach and mentor deaf partners to build strong bonds with their dogs.
•    Carry out public access assessments.
•    Provide ongoing support and interventions to ensure success.

This is a hands-on, rewarding role where you’ll see partnerships thrive because of your guidance. 

We are seeking a compassionate, proactive, and organised 

Interim Partnership Advisor

 to join our Partnership Support Team for a 

12-month fixed term contract

. You’ll manage a defined geographic area across the

Northwest

including Lancashire, Merseyside, Cheshire, Manchester & Isle of Man , ensuring our partnerships thrive through tailored, person-centred advice, emotional support, and practical guidance. This is an impact-driven role where your work directly enhances the quality of life for the people we support.

What you’ll do

• Provide tailored wellbeing, training, and behavioural support to hearing dog partnerships.
• Build strong, trust-based relationships through regular visits — especially during the early months of a partnership — to address individual needs.
• Be available to provide timely, high-quality support within your territory, responding to emergencies and maintaining a strong local presence.
• Offer emotional and practical assistance during significant life events such as dog retirement, bereavement, or health challenges.
• Collaborate with colleagues across Hearing Dogs and with external partners such as support workers, councils, employers, and veterinary practices.
• Organise and attend local community events to represent the charity and strengthen engagement.
• Facilitate peer support groups to encourage shared learning and connection between partnerships.
• Work with volunteers, trainers, healthcare teams, and other stakeholders to improve outcomes and remove barriers.
• Maintain accurate, up-to-date partnership records and ensure actions are documented.

• We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

• The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people

• You will need resilience and a high degree of efficiency to be a successful Dog Training Instructor

• Preferably be educated to degree level or equivalent in the relevant subject area.

• Full clean UK driving licence

If this sounds like you, then we would love to hear from you. Please click below to apply.

• Skilled in a range of maintenance tasks, including plumbing, joinery, decorating, and general repairs.
• Take pride in maintaining a safe, high-quality, and well-presented environment.
• Proactive, reliable, and able to prioritise work effectively using maintenance systems.
• Knowledgeable about Health & Safety standards, always working with care and compliance.
• A flexible team player, willing to support wider site operations and events when needed.

Please note:

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V). 

Make a life-changing difference for people with hearing loss

At Hearing Dogs for Deaf People, we create unique partnerships between specially trained hearing dogs and people with hearing loss. These partnerships transform lives — delivering companionship, confidence, and connection.

We are passionate about helping people live well with hearing loss. In this role, you’ll play a crucial part in sustaining life-changing partnerships, while working in a supportive, knowledgeable, and dedicated team. You’ll see first-hand the positive impact of your work on people’s confidence, connection, and independence.

This role is hybrid and will based from our Northern Centre in Bielby, York, East Yorkshire.

In this practical, hands-on position, you’ll be responsible for making sure their physical and emotional needs are met with excellence. From overseeing routine care and health to supporting volunteers, your work will be vital to each dog’s journey through training.

You’ll be trained in national wellbeing protocols, how to provide tailored healthcare support, and how to triage when issues arise.  Collaboration is key - you’ll work closely with volunteers and team members, offering advice, technical expertise, and encouragement to help them thrive in their roles.

Your responsibilities will also include:

• Supporting volunteers through the various life stages 
• Attending puppy classes and veterinary visits (some travel and overnight stays may be required)
• Delivering training on everyday canine health practices
• Sharing updates with internal teams
• Helping volunteers build confidence and skills

 

Job Title: Director of Digital Transformation Programme
Department: IT
Reports to: Director Finance, IT and Estates
Location: Hybrid (regular travel required for meetings)
Contract Type: Fixed term contract (initially 18 months, with possible extension)
Hours:  minimum 28 hours per week
Salary: Up to £80,000 (pro rata)

Purpose of the Role
The Director of Digital Transformation will be responsible for the development and delivery of our Digital Roadmap, providing leadership across the organisation to:

• Improve operational efficiency and user experience in the delivery of our supporter, applicant, recipient and volunteering journeys;
• Enhance accessibility to our services;
• Enabling HD to leverage existing data (including appropriate use of AI) and extend the range of data sources to provide deeper  insights into performance and impact, which HD will use to improve decision-making, resource allocation and service delivery as well as grow income, based on evidence;
• improve reporting and data visualisation
• implement scalable solutions and technology, that can grow in line with HD's strategic goals; and
• implement and sustain a high level of data protection and cyber security.

Working collaboratively across departments, the postholder will develop a clear and actionable digital transformation programme, agree priorities and budgets with Digital Transformation Programme Board members, recruit the necessary resources and/or consultancy support to deliver the benefits of digital transformation.
The postholder will be the de facto Chief Technology Officer, with the full remit for IT services and is supported by an established IT team of 9 (8FTE).

Key Responsibilities
Strategic Leadership & Collaboration

• Develop the Digital Roadmap in conjunction with key stakeholders across the organisation to meet the strategic priorities of Hearing Dogs for Deaf People
• Work closely with the Director of Performance Marketing and Communications to develop a new Data Strategy which will underpin the implementation of a Customer Data Platform
• Work closely with teams across the organisation tasked with developing and implementing change in how we deliver our services, in particular the Head of Service Design and Development
• Build partnerships with external stakeholders (e.g. corporate partners, service users, suppliers) to support successful delivery and skill transfer
• Engage with the Head of Commercial in sourcing potential pro bono advice and support

Programme Management

• Build robust business cases for each stage of the digital transformation, including measures of success relating to improved digital maturity and organisational effectiveness
• Support the Board-led Digital Transformation Programme Board, ensuring they have timely and sufficient information to enable them to carry out their responsibilities
• Ensure each stage of the programme has clear project plans, decision-points, appropriate resource allocation and active management of risks and opportunities
• Deliver the programme to time and budget

Technology and Innovation

• Identify and champion new digital technologies, processes and solutions that might contribute to the achievement of the digital transformation goals, ensuring solutions have longevity and are sustainable and affordable into the future
• Develop a scorecard for digital maturity which can be tracked over a number of years, helping to demonstrate the outcome of our investment in digital and data solutions
• Support the IT team to develop and implement good practices in design, development, testing and documentation of all solutions and databases deployed across the organisation

Governance & Compliance

• Ensure compliance with Hearing Dogs policies for Data Protection and other IT related policies
• Implement measures to continuously enhance cyber security

Measures of success

• Delivery of the agreed Digital and Data Roadmap to time and budget
• Improved digital maturity scores
• Achievement of Cyber Essentials accreditation

Working Conditions

• Some out-of-hours work and travel will be required for events or meetings.
• Our IT team is primarily located at our Buckinghamshire base, but this role can also be on a hybrid basis. 

Criteria

Attributes

Essential DesirableQualifications and Training
 Qualifications (GCSE equivalent) in Maths and English Previous Experience
 Experience of working with databases and MS Office, specifically Excel.
  Skills/Abilities/
Knowledge
 Excellent administration skills.

Experience of accurately following processes.

IT competency with all Microsoft packages

A high level of attention to detail and accuracy across your work.

Good problem-solving skills.
 Cash-handing and reconciliation

Experience of using a CRM

Experience of working within the voluntary sectorPersonal AttributesProfessionalism

Diplomacy and tolerance

Ability to work effectively under pressure

Diligent and organised

Committed to achieving the Charity’s goals, self-directed 

Approachable and responsive to team members 

If you are looking for a local, part-time role which is predominantly office based with some home working, please send your CV together with a covering letter to recruitment@hearingdogs.org.uk

This post is exempt from the Rehabilitation of Offenders Act 1974. This is in relation to the Protection of Children and Vulnerable Adults. Applicants will therefore be required to disclose all convictions (spent and unspent), cautions, warnings and reprimands and any relevant non-conviction information. The successful candidate will be required to undertake a Criminal Records Bureau Disclosure Check under the terms of the Police Act 1997 (Part V).
 

 

Role: Maintenance Technician
Reporting to:  Head of Estates
Location: On-site, The Beatrice Wright Centre, York, YO42 4JP
Hours: Full time, 35 hours per week, Monday to Friday
 

We are looking for someone to provide a safe and secure environment for staff, visitors, and volunteers by responding to, and delivering a range of maintenance tasks. 

MAIN RESPONSIBILITIES

Ensure the Grange Estate buildings and grounds are maintained to a high standard of repair providing a safe and professional environment that is always presented at its best internally/externally on a day-to-day basis. Assessing maintenance needs to ‘make-safe’ and complete the works quickly and effectively.

Undertake repairs and maintenance to the buildings to a consistently high standard. Tasks will include joinery, plumbing, glazing, electrical repairs/ renovations, decorating, light renovations, Site equipment maintained (i.e. washing machines/tumble dryers), etc. Risk Assessing with an agile approach with strict adherence to legal H&S standards at all times.

Utilise the Maintenance Management System prioritising the maintenance work and keeping accurate records of all works completed and ensuring excellent communication with colleagues and peers.

Undertake and accurately record the scheduled compliance checks: weekly, monthly, and quarterly relating to fire safety, legionella, Site building PPM’s & Maintenance Equipment safety checks.

Act as a site H&S representative at all times demonstrating vigilance and awareness of responsibilities relating to legal compliance. Always acting with professionalism.

Attend to the security of site – locking/unlocking the site working closely with others to ensure site securty. 

Support the Estates team in planning and delivering minor works and project programmes.

Provide Facilities Support: setup/clear down rooms and the grounds for conferences, meetings, tours, and events; safley and effectively support colleagues across the site with office furniture moves and the distribution of deliveries.

Supporting the front and back of house teams e.g. within The Grange Restaurant and Reception.

Job Title:

 Content & Storytelling Lead

Reports to:

 Associate Director of Creative Strategy 

Location:

 Hybrid/The Grange, Saunderton

Contract Type:

 Permanent, Full Time

Salary:

 Circa £46,000 per annum

Overview 

Stories are at the heart of how we inspire people to support, volunteer for and stand with our mission, and how we connect with more people who can benefit from our services. 

The Content & Storytelling Lead will be the custodian of these stories: uncovering them, shaping them and ensuring they are shared powerfully and consistently across the organisation and beyond.

This role blends creative leadership with structured content planning. You will work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels and making them accessible to all teams.  

Key Responsibilities:Story & Content Strategy

• Lead the development and implementation of an organisation-wide storytelling strategy that builds our brand, increases engagement among supporters and volunteers and encourages more people to access our services
• Create a clear and simple process that defines how stories are collected, curated and shared internally to maximise strategic use
• Ensure our storytelling aligns with and builds our brand, reinforcing a clear and consistent identity across all channels and audiences
• Ensure that stories rooted in lived experience sit at the heart of our storytelling and brand strategy and shape them into compelling narratives that inspire understanding, connection and action
• Ensure storytelling aligns with our organisational values, safeguarding standards and ethics

Story Sourcing & Management 

• Create and manage a central story pipeline and content library that captures case studies, lived experience voices, recipient and volunteer stories, frontline employee experience and impact data
• Establish clear workflows for identifying, requesting, approving and maintaining stories and supporting materials (quotes, images, video, permissions, safeguarding etc)
• Build positive, collaborative relationships with colleagues, volunteers, recipients and partner organisations to encourage ongoing story-sharing
• Work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels including digital platforms, media, appeals, campaigns and internal communications

Content Creation & Creative Leadership 

• Oversee a team that crafts compelling narratives and raw content for stories that can be used across multiple channels such as blogs, appeals, media, social media, newsletters, video scripts, campaign messaging, targeted outreach and annual reports.
• Collaborate with other teams to tailor stories to audience needs, ensuring raw content is available to all relevant teams, in a timely manner
• Guide tone of voice and storytelling messaging across the organisation, in line with our overarching brand framework offering training, templates and editorial support where needed.
• Work closely with Marketing Communications, Income Generation, Services, People & Culture & ELT to embed storytelling into their strategies and workplans.
• Ensure stories are used consistently and fully leveraged across all relevant channels

Performance 

• Develop metrics to measure story and content performance
• Regularly evaluate what types of stories resonate and refine approaches to build stronger connection and engagement

Role:

Community Fundraising & Events Admin Assistant

Reporting to:

National Community Events Manager

Location:

On-site, The Grange, Saunderton, HP27 9NS

Hours:

Full time, 35 hours per week, Monday to Friday

PURPOSE OF THE ROLE:

The role provides administration for Community Fundraising and events and offers the best possible service to supporters raising funds and assists the Community Fundraising Team nationwide.

KEY TASKS OF THE ROLE:

• Ensure that all enquiries regarding Community Fundraising and Events are handled in a timely, sensitive, and professional manner at all times, delegating further actions where required to the appropriate member of staff.
• Work with the Finance Team to ensure any donations made directly to our bank are correctly allocated.
• Ensure that all donations are acknowledged promptly and appropriately, working with the Communications team to ensure consistent messaging in our responses.
• Monitor and manage emails coming into Community Fundraising and Events inboxes.
• Ensure literature requests are dealt with in a timely manner with the support of an admin volunteer.
• Admin for National Fundraising Events such as London Marathon and Christmas market
• Support role for Community Fundraising initiatives such as Paws Appeal
• Maintain an accurate filing system to enable Hearing Dogs accounts to be audited correctly and donor queries to be answered.
• Assist with the accurate maintenance of the Community Fundraising & Events section of the charity's CRM system.
• Coordination of various fundraising initiatives, managing the production and distribution of fundraising collateral and materials and aiding the delivery of Community Fundraising activity for example Paws Appeal. This includes the management of volunteers to dispense literature and other relevant resource. 
• Creation and maintenance of webpages and ticket pages for event sales

 

Job Title: Puppy Support Trainer
Location: Centre Based (The Grange, Saunderton or Beatrice Wright Centre, York)
Hours: Shifts (see job description)
Responsible To: Regional Training Manager
Salary: £13.45 per hour

The Puppy Support Trainer role contains aspects of the early dog training framework from eight-weeks whilst the puppy is based at the centre, until placed with a next stage volunteer and Dog Training Instructor.

Key Objectives:

• Responsibility for the day to day running centre-based daycare activities, ensuring high quality routines, care and appropriate early learning and dog behaviour development. Focus is on early life skills of relaxed interactions and good rest patterns.
• Ensure the dog’s social, emotional, and environmental development is optimised for the puppy’s age, so that as the dog moves to a volunteer training home, they can continue to develop and achieve a standard high enough to be placed in a working role.
• Where an allocated puppy/young dog has a support volunteer ensure they receive the right level of support and advice for their personal situation.

Shifts are envisaged to be available in the following patterns but are subject to change:Weekday Days: Monday – Friday 9am – 5pmWeekday Nights: Monday – Friday 4:30pm - 9.00am (limited responsibilities as puppies will be asleep)Weekend Working: Friday 4:30pm – Monday 9.00am (including overnight sleep at onsite accommodation)Weekday and Weekends Nightshift (Waking Night): Monday – Thursday 4.30pm – 9.00am (limited responsibilities as puppies will be asleep)Main Responsibilities:

• Care for the health and development for a group of up puppies. Follow our feeding, sleeping and early training plans to help our dog’s development
• Maintain records of the pups in your care. This will include sleeping patterns, feeding routines, toileting routines, and training exercises.
• Full hand over to teammates.
• Delivering basic hands-on puppy training with specific dogs developing their social behaviour and handling to the required level as appropriate to their age.
• Where relevant, providing support to volunteers on a one-to-one basis to all aspects of physical & social puppy development from allocated Hearing Dogs centre.
• Ensure cleanliness and tidiness of puppy areas, toys and equipment and the wider working environment.
• Ensure appropriate Health and safety and infection control to meet the needs of young puppies.
• Communicate any urgent requirements to the Hearing Dogs Staff team and ensure thorough handovers at the end and beginning of shifts to maintain consistency of care.
• Carry out any other reasonable duties associated with the welfare and wellbeing of the puppies in your car

We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people

• You will need resilience and a high degree of efficiency to be a successful Dog Training Instructor
• Preferably be educated to degree level or equivalent in the relevant subject area.
• Full clean UK driving licence

If this sounds like you, then we would love to hear from you.

Please click below to apply - applications close on 13th February 2026.

Please note: We encourage you to apply early, we will be reviewing applications on a rolling basis and may close the applications before this date.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).