HEARING DOGS FOR DEAF PEOPLE

• We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

• The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people

• You will need resilience and a high degree of efficiency to be a successful Dog Training Instructor

• Preferably be educated to degree level or equivalent in the relevant subject area.

• Full clean UK driving licence

If this sounds like you, then we would love to hear from you. Please click below to apply.

Location: Homebased (periodic requirement to attend meetings at The Grange, Saunderton)
Hours: Full time, 35 hours per week, Monday to Friday
Contract: Permanent

This is a strategic and creative role at the heart of Hearing Dogs for Deaf People’s national fundraising and engagement efforts. The post holder will lead the development and delivery of national community and challenge event programmes across all four UK regions (England, Scotland, Wales, and Northern Ireland).

Using strong project and campaign management skills, the role will grow existing initiatives charity owned initiatives such as the Great British Dog Walk and the 28 Challenge and develop new, audience-led campaigns that inspire public participation, drive fundraising, and deepen long-term engagement with the charity.

In addition to the owned initiatives, the role will promote Hearing Dogs for Deaf People to participants of external national events such as The Great North Run or the London Marathon.

The ultimate objectives are to drive income generation and guide supporters from initial involvement to becoming volunteers for the broader work of the charity and legacy pledgers.

We’re looking for a Partnership Trainer to guide new hearing dog partnerships through their first steps together. You’ll:

•    Lead our placement course – blending virtual, home-based, and centre training.
•    Coach and mentor deaf partners to build strong bonds with their dogs.
•    Carry out public access assessments.
•    Provide ongoing support and interventions to ensure success.

This is a hands-on, rewarding role where you’ll see partnerships thrive because of your guidance. 

We are seeking a compassionate, proactive, and organised 

 to join our Partnership Support Team for a 

. You’ll manage a defined geographic area across the

including Lancashire, Merseyside, Cheshire, Manchester & Isle of Man , ensuring our partnerships thrive through tailored, person-centred advice, emotional support, and practical guidance. This is an impact-driven role where your work directly enhances the quality of life for the people we support.

What you’ll do

• Provide tailored wellbeing, training, and behavioural support to hearing dog partnerships.
• Build strong, trust-based relationships through regular visits — especially during the early months of a partnership — to address individual needs.
• Be available to provide timely, high-quality support within your territory, responding to emergencies and maintaining a strong local presence.
• Offer emotional and practical assistance during significant life events such as dog retirement, bereavement, or health challenges.
• Collaborate with colleagues across Hearing Dogs and with external partners such as support workers, councils, employers, and veterinary practices.
• Organise and attend local community events to represent the charity and strengthen engagement.
• Facilitate peer support groups to encourage shared learning and connection between partnerships.
• Work with volunteers, trainers, healthcare teams, and other stakeholders to improve outcomes and remove barriers.
• Maintain accurate, up-to-date partnership records and ensure actions are documented.

• We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

• The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people

• You will need resilience and a high degree of efficiency to be a successful Dog Training Instructor

• Preferably be educated to degree level or equivalent in the relevant subject area.

• Full clean UK driving licence

If this sounds like you, then we would love to hear from you. Please click below to apply.

• Skilled in a range of maintenance tasks, including plumbing, joinery, decorating, and general repairs.
• Take pride in maintaining a safe, high-quality, and well-presented environment.
• Proactive, reliable, and able to prioritise work effectively using maintenance systems.
• Knowledgeable about Health & Safety standards, always working with care and compliance.
• A flexible team player, willing to support wider site operations and events when needed.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V). 

Make a life-changing difference for people with hearing loss

At Hearing Dogs for Deaf People, we create unique partnerships between specially trained hearing dogs and people with hearing loss. These partnerships transform lives — delivering companionship, confidence, and connection.

We are passionate about helping people live well with hearing loss. In this role, you’ll play a crucial part in sustaining life-changing partnerships, while working in a supportive, knowledgeable, and dedicated team. You’ll see first-hand the positive impact of your work on people’s confidence, connection, and independence.

This role is hybrid and will based from our Northern Centre in Bielby, York, East Yorkshire.

In this practical, hands-on position, you’ll be responsible for making sure their physical and emotional needs are met with excellence. From overseeing routine care and health to supporting volunteers, your work will be vital to each dog’s journey through training.

You’ll be trained in national wellbeing protocols, how to provide tailored healthcare support, and how to triage when issues arise.  Collaboration is key - you’ll work closely with volunteers and team members, offering advice, technical expertise, and encouragement to help them thrive in their roles.

Your responsibilities will also include:

• Supporting volunteers through the various life stages 
• Attending puppy classes and veterinary visits (some travel and overnight stays may be required)
• Delivering training on everyday canine health practices
• Sharing updates with internal teams
• Helping volunteers build confidence and skills

Job Title: Director of Digital Transformation Programme
Department: IT
Reports to: Director Finance, IT and Estates
Location: Hybrid (regular travel required for meetings)
Contract Type: Fixed term contract (initially 18 months, with possible extension)
Hours:  minimum 28 hours per week
Salary: Up to £80,000 (pro rata)

Purpose of the Role
The Director of Digital Transformation will be responsible for the development and delivery of our Digital Roadmap, providing leadership across the organisation to:

• Improve operational efficiency and user experience in the delivery of our supporter, applicant, recipient and volunteering journeys;
• Enhance accessibility to our services;
• Enabling HD to leverage existing data (including appropriate use of AI) and extend the range of data sources to provide deeper  insights into performance and impact, which HD will use to improve decision-making, resource allocation and service delivery as well as grow income, based on evidence;
• improve reporting and data visualisation
• implement scalable solutions and technology, that can grow in line with HD's strategic goals; and
• implement and sustain a high level of data protection and cyber security.

Working collaboratively across departments, the postholder will develop a clear and actionable digital transformation programme, agree priorities and budgets with Digital Transformation Programme Board members, recruit the necessary resources and/or consultancy support to deliver the benefits of digital transformation.
The postholder will be the de facto Chief Technology Officer, with the full remit for IT services and is supported by an established IT team of 9 (8FTE).

Key Responsibilities
Strategic Leadership & Collaboration

• Develop the Digital Roadmap in conjunction with key stakeholders across the organisation to meet the strategic priorities of Hearing Dogs for Deaf People
• Work closely with the Director of Performance Marketing and Communications to develop a new Data Strategy which will underpin the implementation of a Customer Data Platform
• Work closely with teams across the organisation tasked with developing and implementing change in how we deliver our services, in particular the Head of Service Design and Development
• Build partnerships with external stakeholders (e.g. corporate partners, service users, suppliers) to support successful delivery and skill transfer
• Engage with the Head of Commercial in sourcing potential pro bono advice and support

• Build robust business cases for each stage of the digital transformation, including measures of success relating to improved digital maturity and organisational effectiveness
• Support the Board-led Digital Transformation Programme Board, ensuring they have timely and sufficient information to enable them to carry out their responsibilities
• Ensure each stage of the programme has clear project plans, decision-points, appropriate resource allocation and active management of risks and opportunities
• Deliver the programme to time and budget

• Identify and champion new digital technologies, processes and solutions that might contribute to the achievement of the digital transformation goals, ensuring solutions have longevity and are sustainable and affordable into the future
• Develop a scorecard for digital maturity which can be tracked over a number of years, helping to demonstrate the outcome of our investment in digital and data solutions
• Support the IT team to develop and implement good practices in design, development, testing and documentation of all solutions and databases deployed across the organisation

• Ensure compliance with Hearing Dogs policies for Data Protection and other IT related policies
• Implement measures to continuously enhance cyber security

• Delivery of the agreed Digital and Data Roadmap to time and budget
• Improved digital maturity scores
• Achievement of Cyber Essentials accreditation

• Some out-of-hours work and travel will be required for events or meetings.
• Our IT team is primarily located at our Buckinghamshire base, but this role can also be on a hybrid basis. 

• This role requires confidence in dealing with the volunteers on a day to day basis including one to one work with volunteers and holding group classes where learning has to take place to progress the dog. 
• An ability to adapt delivery style from teacher, mentor & coach as appropriate.
• Awareness of the needs of lip readers and able to adapt communication appropriately when required
• Awareness of and basic skills in British Sign Language, communication with deafblind and/or children is desirable
• Manage, prioritise and calmly deliver a range of demands on both a day-to-day and long term basis
• Ability to work with minimum supervision, problem solve and handle people and situations with tact and diplomacy.
• Degree level desired – not essential
• Kennel Club Accredited Instructor highly desirable – not essential
• Must hold a full UK driving licence

If this sounds like you, then we would love to hear from you.

Please click below to apply - applications close on 7th January 2026. Please note: We encourage you to apply early, we will be reviewing applications on a rolling basis and may close the applications before this date.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V)

Role: Front of House Manager
Reporting to:  Director of Finance, Technology and Estates
Location: On-site, The Grange, Saunderton, HP27 9NS
Hours: Full time, 35 hours per week, Monday to Friday

Core Purpose
To manage the Front of House function at The Grange main site, including Reception, Staff/Volunteers Barn restaurant, Stables Accommodation, The Grange Restaurant and any other customer-facing areas and activities at the site.   

Key Activities

• Act as the main Client Manager for the restaurant at The Grange to ensure a strong collaborative working partnership ensuring the highest standard of service delivery, operation and best practice to maintain the charity’s reputation and monitor costs
• Directly lead, motivate and support the Front of House team including reception staff to ensure smooth running of the front desk and delivery of exceptional customer service.
• Act as the Volunteer Coordinator for the Front of House, Restaurant and Gardening Volunteers and ensure Volunteers are supported and motivated in their role
• Coordinate internal and external events on The Grange site and manage any catering requirements for events and hospitality. 
• Manage the use of shared spaces on the Grange site and oversee any accommodation needs;  support events at the Grange, e.g. staff or volunteer events
• Ensure provision of and instruct and oversee external contractors for the FOH function, including cleaning contracts and laundry services and ensure all contracts are kept up to date and provide value for money for the charity.
• Manage FOH budget and ensure spending is in line with budget

If you are looking for a local, part-time role which is predominantly office based with some home working, please send your CV together with a covering letter to recruitment@hearingdogs.org.uk

This post is exempt from the Rehabilitation of Offenders Act 1974. This is in relation to the Protection of Children and Vulnerable Adults. Applicants will therefore be required to disclose all convictions (spent and unspent), cautions, warnings and reprimands and any relevant non-conviction information. The successful candidate will be required to undertake a Criminal Records Bureau Disclosure Check under the terms of the Police Act 1997 (Part V).
 

Job Title: Ambassador & Influencer Manager
Reports to: Head of PR & Media
Location: Hybrid/The Grange, Saunderton
Contract Type: Permanent, Full Time
Salary: £40,000-£42.000 per annum

We are seeking a proactive and relationship-driven Ambassador & Influencer Manager to lead our engagement with ambassadors, influencers, and celebrity supporters. This role oversees the development and delivery of our high-profile engagement strategy, ensuring partnerships are authentic, values-led, and aligned with our mission.
Working closely with Marketing & Communications, Income Generation, and Services, you will build and manage a strong network of high-profile supporters who can meaningfully amplify our campaigns, raise awareness and contribute to our goals.

Key Responsibilities

Strategy & Planning

• Oversee and deliver the engagement strategy for ambassadors, influencers, and celebrity supporters.
• Ensure all high-profile partnerships are authentic, align with our mission and contribute positively to our brand and organisational priorities.
• Develop and maintain a strategic prospect pipeline of ambassadors, influencers and celebrity supporters aligned with our mission and values.
• Identify opportunities across campaigns, fundraising, and services where high-profile involvement can meaningfully add value.

• Build and steward strong, genuine relationships with ambassadors, influencers, celebrities and their representatives.
• Oversee all due diligence processes to safeguard our reputation and ensure alignment with our values.
• Manage long-term, mutually beneficial relationships that support both our needs and the interests of our high-profile partners.
• Act as a key point of contact to ensure a positive and professional experience for all high-profile partners.
   

• Plan and coordinate ambassador and influencer involvement in campaigns, fundraising appeals, social media content, media opportunities and events to help us build our brand and profile.
• Produce clear briefs, messaging and content plans to support impactful, consistent storytelling.
• Work collaboratively with internal teams to ensure high-profile activity is integrated, effective and delivered to a high standard.
• Ensure all activity complies with our brand and safeguarding guidelines.

• Monitor and report on the impact of ambassador and influencer activity on awareness, engagement, and organisational goals.
• Assess authenticity, strategic value, and effectiveness of partnerships to inform ongoing and future engagement strategies.

Job Title: Associate Director of Creative Strategy
Reports to: Director of Performance Marketing & Communications
Location: Hybrid/The Grange, Saunderton
Contract Type: Permanent, Full Time
Salary: £60,000 per annum

The Associate Director of Creative Services is a strategic leader responsible for shaping, overseeing, and driving our creative and brand strategy, which includes our visual identity, storytelling and all creative outputs. This role ensures that the stories of the people we support, and the impact of our work, are communicated clearly, accessibly and with impact.

You will ensure that we build our profile, stand out in a crowded sector and engage our audiences effectively across all channels.

Responsibilities

• Develop and implement a strategic creative vision that differentiates Hearing Dogs for Deaf People, strengthens our profile and amplifies our mission, driving increased engagement across all audiences
• Ensure brand strategy is embedded across all campaigns, communications and touchpoints, maintaining consistency, quality and alignment with organisational priorities and values
• Lead, inspire and develop the creative team, including storytelling, brand and design specialists; building a culture of creative innovation and excellence
• Oversee all creative outputs, ensuring they are cohesive, high-quality and reflect our mission, brand and commitment to accessibility
• Oversee storytelling, campaigns, digital content, publications, and multimedia work, ensuring our work engages and resonates with key audiences
• Act as a strategic advisor to senior leadership and the wider organisation on brand positioning, creative strategy and audience engagement.
• Champion accessibility and inclusivity across all creative work, ensuring content is understandable and engaging for all audiences
• Manage budgets, resources, and project pipelines to deliver ambitious, high-impact creative projects efficiently
• Monitor sector trends and audience insights to ensure creative work remains relevant, innovative and impactful
• Rigorously measuring the effectiveness of our work and ensuring that all creative work is delivering against its brief and driving increased engagement
• As a senior leader, you’ll model our values, and contribute effectively to the senior management team to help us to deliver our strategy and continue to improve our culture

Role: Maintenance Technician
Reporting to:  Head of Estates
Location: On-site, The Beatrice Wright Centre, York, YO42 4JP
Hours: Full time, 35 hours per week, Monday to Friday
 

We are looking for someone to provide a safe and secure environment for staff, visitors, and volunteers by responding to, and delivering a range of maintenance tasks. 

MAIN RESPONSIBILITIES

Ensure the Grange Estate buildings and grounds are maintained to a high standard of repair providing a safe and professional environment that is always presented at its best internally/externally on a day-to-day basis. Assessing maintenance needs to ‘make-safe’ and complete the works quickly and effectively.

Undertake repairs and maintenance to the buildings to a consistently high standard. Tasks will include joinery, plumbing, glazing, electrical repairs/ renovations, decorating, light renovations, Site equipment maintained (i.e. washing machines/tumble dryers), etc. Risk Assessing with an agile approach with strict adherence to legal H&S standards at all times.

Utilise the Maintenance Management System prioritising the maintenance work and keeping accurate records of all works completed and ensuring excellent communication with colleagues and peers.

Undertake and accurately record the scheduled compliance checks: weekly, monthly, and quarterly relating to fire safety, legionella, Site building PPM’s & Maintenance Equipment safety checks.

Act as a site H&S representative at all times demonstrating vigilance and awareness of responsibilities relating to legal compliance. Always acting with professionalism.

Attend to the security of site – locking/unlocking the site working closely with others to ensure site securty. 

Support the Estates team in planning and delivering minor works and project programmes.

Provide Facilities Support: setup/clear down rooms and the grounds for conferences, meetings, tours, and events; safley and effectively support colleagues across the site with office furniture moves and the distribution of deliveries.

Supporting the front and back of house teams e.g. within The Grange Restaurant and Reception.

 Content & Storytelling Lead

 Associate Director of Creative Strategy 

 Hybrid/The Grange, Saunderton

 Permanent, Full Time

 Circa £46,000 per annum

Stories are at the heart of how we inspire people to support, volunteer for and stand with our mission, and how we connect with more people who can benefit from our services. 

The Content & Storytelling Lead will be the custodian of these stories: uncovering them, shaping them and ensuring they are shared powerfully and consistently across the organisation and beyond.

This role blends creative leadership with structured content planning. You will work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels and making them accessible to all teams.  

• Lead the development and implementation of an organisation-wide storytelling strategy that builds our brand, increases engagement among supporters and volunteers and encourages more people to access our services
• Create a clear and simple process that defines how stories are collected, curated and shared internally to maximise strategic use
• Ensure our storytelling aligns with and builds our brand, reinforcing a clear and consistent identity across all channels and audiences
• Ensure that stories rooted in lived experience sit at the heart of our storytelling and brand strategy and shape them into compelling narratives that inspire understanding, connection and action
• Ensure storytelling aligns with our organisational values, safeguarding standards and ethics

• Create and manage a central story pipeline and content library that captures case studies, lived experience voices, recipient and volunteer stories, frontline employee experience and impact data
• Establish clear workflows for identifying, requesting, approving and maintaining stories and supporting materials (quotes, images, video, permissions, safeguarding etc)
• Build positive, collaborative relationships with colleagues, volunteers, recipients and partner organisations to encourage ongoing story-sharing
• Work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels including digital platforms, media, appeals, campaigns and internal communications

• Oversee a team that crafts compelling narratives and raw content for stories that can be used across multiple channels such as blogs, appeals, media, social media, newsletters, video scripts, campaign messaging, targeted outreach and annual reports.
• Collaborate with other teams to tailor stories to audience needs, ensuring raw content is available to all relevant teams, in a timely manner
• Guide tone of voice and storytelling messaging across the organisation, in line with our overarching brand framework offering training, templates and editorial support where needed.
• Work closely with Marketing Communications, Income Generation, Services, People & Culture & ELT to embed storytelling into their strategies and workplans.
• Ensure stories are used consistently and fully leveraged across all relevant channels

• Develop metrics to measure story and content performance
• Regularly evaluate what types of stories resonate and refine approaches to build stronger connection and engagement