Major Gifts Officer

Major Gifts Officer

Major Gifts Team Manager

Hybrid, The Grange, Saunderton, HP27 9NS

Part time, 21 hours per week

The Major Gifts Officer will play a key role in helping to deliver exceptional stewardship to major donors, with a particular focus on the VIP Name a Puppy programme and the Major Gift Patron programme. This role will ensure that these high-value supporters receive a personalised, engaging experience that strengthens their connection to Hearing Dogs for Deaf People and inspires continued support. 

The postholder will provide administrative support to the Major Gifts Team ensuring accurate CRM updates and smooth delivery of donor communications and events. 

• Manage the administration for VIP Name a Puppy scheme, following the agreed processes for updates, communications, and milestones. 
• Coordinate with internal teams (Breeding Scheme, Trainers, Volunteers, Community, Corporate and Trust teams) to gather updates, photos, and certificates and prepare donor reports. 
• Ensure timely delivery of welcome packs, birth certificates, puppy updates (6, 12, 18, and 24 months), and final partnership updates for the relationship managers to share with donors. 
• Oversee organisation of bespoke stewardship elements such as Christmas cards and personalised communications. 
• Maintain accurate records in the CRM, including managing the VIP (Bespoke) Name a Puppy sponsorship process and donor interactions.  

• Support the Major Gifts Team in the delivery of the Major Gift stewardship programme, including:
  • Coordinating stewardship mailings and personalised communications. 
  • Managing logistics for donor meetings, centre visits and cultivation events. 

• Record gifts and donor interactions in the CRM system promptly and accurately. 
• Update donor records with relevant notes, tasks, and stewardship milestones as requested. 

• Work closely with colleagues in Services, Breeding Scheme, Marketing, and Creative Services to deliver high-quality donor materials and experiences. 
• Liaise with Creative Services for bespoke items such as Christmas cards and event collateral.