Student Staff - Energy Adviser

Reading Students' Union is looking for an Energy Adviser!

The student staff member in this role will help develop, launch, and deliver a new energy advice service for students, working within Reading Students' Union Advice Service.

Accountabilities:

The key accountabilities of the post holder will be to:

Work with the wider Advice Service, University Sustainability team and School of Construction Management on the development and launch of a new Energy Advice Service provision within the existing Reading Students’ Union Advice Service
Promote the service through social media, web content and other relevant opportunities, including attendance at events
Provide advice to students on energy contracts
Provide advice to students on saving energy
Provide advice to students on related topics, such as condensation
Lead on reporting on the impact of the Energy Advice Service

Responsibilities

Create web content, explaining and promoting the Energy Advice Service
Alongside the Reading Students’ Union Digital and Communications Team, create social media content, promoting the service and encouraging engagement
Attend ad hoc events to promote the service and provide associated advice
Work with the wider Advice Service team, University Sustainability team, School of Construction Management and external advisors on the development of relevant advice
Respond to telephone, email, Teams and face-to-face queries to provide advice on energy contracts and energy efficiency
Produce tailored written energy advice through the use and selection of relevant template guidance
Record advice given within the policies and procedures of the Advice Service
Undertake other ad hoc administrative tasks in the promotion and delivery of the service
Network with other Energy Advice Services, as well as other relevant organisations
Signpost to other areas of the Advice Service as required

Relevant training and support will be provided for the role.

This job description is not necessarily an exhaustive list of duties. It is, instead, intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience, organisational need, and in consultation with the post-holder.

Person Specification:

Experience of working in an administrative role
Working effectively on own initiative
Able to work as part of a team
Interest and enthusiasm for sustainability (however studying for a sustainability-related degree is not necessary)

- An understanding of home energy contracts for students
- An understanding of home energy efficiency
- Working with students or young people
- Working in an advice setting
- Using an electronic case recording system, such as AdvicePro

- Excellent interpersonal and communication skills
- Organisational and time management skills
- Able to give written and verbal information in a clear and concise manner
- IT literate and working knowledge of Microsoft Office software (Word, Excel, Access, Outlook)
- Understanding of diversity issues

- Understanding of confidentiality and conflict of interest
- Knowledge of Advice Services Alliance Advice Quality Standard
- Understanding of the role of a Students’ Union

- An understanding of, and a commitment to, promoting equal opportunities
- Reliable and trustworthy
- Team focussed approach
- Self-motivated and enthusiastic
- Flexible and able to manage time effectively
- Committed to continuous improvement
- Attention to detail

Champion for equity, diversity and inclusion and an understanding of how this is relevant in a students’ union

Awareness of ethical and environmental issues

Energy Adviser

Reading Students’ Union building, Whiteknights, Reading, RG6 6EH

5-8 hours per week

£12.71 per hour

Advice

Advice Service Manager

READING UNIVERSITY STUDENTS' UNION

1 role available