Student Staff – SU Ambassadors

Job Purpose
To work across multiple departments and a range of roles providing support to Union staff, students, and prospective students.

Accountabilities:

Be visible and engaged with the SU, encouraging others to do the same.

Responsibilities:

Studen t Facing

Represent Reading Students’ Union in a positive manner, maintaining a polite, friendly, and professional attitude at all times

Be a welcoming face, acting as a friendly and helpful point of contact for students, providing excellent customer service at events like freshers' fairs, pen days, and SU stands

Work effectively as part of a team of AmbasSUdors, communicating with teammates and Union staff to ensure the success of activities and events

Help set up and run pop-up stalls for various SU campaigns like elections, Summer Ball, and centenery events

Operational Support

Assist with the running of major events like Freshers’ Fair and Refreshers’ Fair: directing students, managing queues, and providing important information

Provide help with event logistics, including moving equipment and setting up stalls and tables

General 

Develop and promote a culture of excellence in customer service

Undertake any other tasks commensurate with the level of appointment that may from time to time be reasonably requested

Maintain health & safety protocols at all times

Be flexible and willing to take on various tasks as needed

This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

Person Specification

Experience of working within a team

Customer service experience

Experience supervising a team

Experience in events or similar of setting up rooms to align with specific briefs safely and quickly

Ability to deal with people at all levels in an effective and efficient manner

Ability to multitask and prioritise

Good verbal communication skills

Knowledge and understanding of current student trends

Ability to work in a proactive and timely manner including under own initiative

Positive attitude to work related problems

Friendly, flexible, and organised approach to work

Reliable and trustworthy

Self-motivated and enthusiastic

Champion for equity, diversity and inclusion and an understanding of how this is relevant in a students’ union

Passion for sustainability

READING UNIVERSITY STUDENTS' UNION

1 role available

Student Staff – SU Ambassadors