Role profile Peer Worker Recovery & Justice Location: Hours: Midlothian, travel throughout area 18 hrs This role is subject to a Protecting Vulnerable Groups (PVG) Disclosure Find out more about working at Health in Mind on the careers section of our website. About us Health in Mind is one of Scotland's best-known and trusted mental health charities. Since 1982, we have evolved in response to need and now promote positive mental health and wellbeing in local communities across Scotland. Our vision Our purpose Everyone in Scotland has positive mental health and wellbeing, and can access high-quality support if, when and how they need it. Through our unique pathway of support, collaborations, campaigns, and resources, we build hope, resilience and understanding of mental health and wellbeing. We bring this to life by: • Living our Values • Focusing on Communities • Being knowledgeable and expert • Having national reach Our approach to support People tell us what we do is special and unique- it is the 'Health in Mind way'. This is summed up by our approach to support: • People at the heart of all we do • Trauma skilled and informed • Support when and how people need it • Curious, proactive and flexible • Community focused and collaborative • Accessible to all • Peer engagement and support • Upholding human rights. Our values Our values are at the core of everything we do. Include a relevant quote for example, a team member, person using services or volunteer. (VAG 16) - First name, role (Arial 14) The Team Team Structure This role sits within Recovery and Justice Midlothian Community Mental Health and Wellbeing Services which are offered across Midlothian. Team Leader - leads, manages and develops the team to support people to improve their mental health and wellbeing, and realise their potential, in line with their hopes and goals; ensuring the service delivered by the team is in line with agreed funding, targets, objectives and contracts. Peer Support Co-ordinator - develops a network and range of support opportunities, with the aim of developing peer support as an option for people involved with criminal justice services. Support and Development Workers - they work alongside people who use substances and/ or are involved with criminal justice to improve their mental health and wellbeing through offering trauma informed, person-centered support on an individual and group basis; in person and online Peer Workers - use personal experience of recovery to work alongside people to encourage and enable them to identify personal outcomes resulting in a greater understanding of their mental health and wellbeing, and improved quality of life. Senior Services Manager (South) Recovery and Justice Team Leader Peer Support Coordinator Support & Development Peer Worker Being part of Health in Mind has helped me through some difficult times in my recovery. A service I'm most grateful to have had or life could have been very different. Midlothian Person Accessing Services Role Profile Role Focus I develop mutually empowering relationships, sharing my personal experience of recovery, and overcoming barriers and discrimination in a way that inspires hope I provide quality support to people based on the principals of Peer Support, which include empathy, mutuality, and empowerment. I work alongside people to encourage and enable them to identify and work towards personal outcomes resulting in a greater understanding of their mental health and wellbeing, and improved quality of life. My approach is compassionate, and trauma informed; putting people at the heart of all I do, ensuring support is offered when and how people need it and is accessible to all. I facilitate groups and inform the content and delivery of groups. I respond to the needs of the community and people I work with. I am community focused and work collaboratively, with curiosity, and flexibility. I work hard to understand and identify barriers to accessing support, and work with people to overcome them. I value and encourage insights and expertise of lived experience, using my own experience where appropriate. I understand that I am accountable for demonstrating the quality and effectiveness of my work by providing accurate and timely information into organisational systems. Relationships • I proactively build positive, respectful relationships with my team, colleagues, external stakeholders and the wider community. I understand this is at the heart of my effectiveness in this role. • Within my relationships I work with integrity and am open, and inclusive, and I contribute to any discussions in a respectful, meaningful, and constructive way. Managing resource and risk • I effectively plan and monitor my workload and resources to ensure efficiency and effectiveness. • • I understand the important of working safety and am jointly accountable for ensuring our work meets Health and Safety standards. I am proactive in identifying and managing risk in my work, ensuring all safety systems are actively implemented and used. Support, supervision and development • I receive regular support and supervision to help me work fully within my role. • • I reflect on my practice and proactively identify areas of my work I am successful in, and those I can further develop. I am keen to develop my skills and realise my potential, taking an active role in identifying and participating in learning and development opportunities. Other • I understand the importance of the SSSC Code of Practice and ensure my work upholds these codes. • • • I understand and implement all relevant Health in Mind policies and procedures I am fully involved within Health in Mind, contributing to consultations and working groups. I work with focus on improvement and delivery of efficient and impactful services. About you We look for a range of experience, skills and knowledge, and values fit. W e value lived and professional experience equally. W e support ongoing learning and development. I have experience of… I have knowledge and understanding of… • Mental health difficulties and recovery (Lived Experience) • I have experience of providing mental health and wellbeing support on an individual and/or group basis including using self-management tools to support and improve mental health and wellbeing in others. • I have experience of continually improving my work practice and service delivery including reviewing procedures and ways of working. • I have experience of working within professional boundaries, ensuring that I offer support that offers choice and control and not dependency. Mental health and wellbeing and of trauma informed practice. I have knowledge of self-management resources and tools. I understand human rights within a health and social care setting I have knowledge and understanding of professional boundaries and apply them in my work. I know the importance of record keeping, reporting and case management system requirements. I have a clear understanding of confidentiality, and data protection requirements. If you do not currently have all the skills required, we can build these into a tailored development plan. Our behaviours are underpinned by our values. I can… • • • • • • Share my personal story of recovery in a safe, intentional manner with the aim of supporting others. I am skilled at managing my time effectively to ensure my tasks are completed to a good standard within deadlines. I ensure that I communicate clearly and accurately and ensure the message is understood, both verbally and in writing. I can convey sensitive information tactfully. I am consultative and listen actively. I have awareness of when to ask for help and actively utilise tools to help me. I am open to change and continually improving practice. • • • • • • • • I am action/solution focussed and professional in my approach. I understand the importance of keeping my manager informed about progress and challenges. I am an active member of the team, contributing ideas for improvements and developments, inviting opinions of others. I am willing to reflect on my work practice and am open to constructive feedback. I strive for continuous improvement. I take responsibility for managing my work life balance. I contribute to internal communications across Health in Mind. I always project a positive image of Health in Mind. Our offer to you • Flexible and hybrid working • Pension with 3% Employer Contribution • Out of pocket expenses • 24-hour employee assistance programme • • 30 days annual leave (pro rata for part time contracts) • • Learning and Development opportunities 10 days public holiday (pro rata for part time contracts) 2 Wellbeing days (pro rata for part time contracts) • Cycle to Work scheme • SSSC registration fees • Enhanced sick pay (following one • Discounts with local and national year service) stores and services • Union recognition agreement • Staff Information and Consultation • (Unite) Forum Life Cover (following one year service) If you are interested in finding out more about the role before applying, please contact: Candace Higgins, Senior Services Manager candace.higgins@health-in-mind.org.uk 0131 225 8508
Role profile Development Worker Location: Edinburgh, Midlothian or Scottish Borders (with some hybrid work possible, some travel required) Hours: 36.25 hrs This role is subject to a Protecting Vulnerable Groups (PVG) Disclosure Find out more about working at Health in Mind on the careers section of our website. About us Health in Mind is one of Scotland's best-known and trusted mental health charities. Since 1982, we have evolved in response to need and now promote positive mental health and wellbeing in local communities across Scotland. Our vision Our purpose Everyone in Scotland has positive mental health and wellbeing, and can access high-quality support if, when and how they need it. Through our unique pathway of support, collaborations, campaigns, and resources, we build hope, resilience and understanding of mental health and wellbeing. We bring this to life by: • Living our Values • Focusing on Communities • Being knowledgeable and expert • Having national reach Our approach to support People tell us what we do is special and unique- it is the 'Health in Mind way'. This is summed up by our approach to support: • People at the heart of all we do • Trauma skilled and informed • Support when and how people need it • Curious, proactive and flexible • Community focused and collaborative • Accessible to all • Peer engagement and support • Upholding human rights. Our values Our values are at the core of everything we do. We help people when they need it, walking with them and sharing hope along the way. When people are feeling low and finding things difficult the skilled staff within Health in Mind help them to find hope and remind them change is possible. - Team Leader The Team Team Structure This role sits within the Support and Service Delivery organisational pillar. Engagement Pathways Team The Engagement Pathways Team have a pivotal role in ensuring that people get to the most suitable mental health service for them. In this role, you will support people through their enquiry. This team ensures that initial conversations, including risk assessments and outcome measures are completed with the supported person to ensure suitability ahead of them beginning with a service. Development Worker Our development workers have a comprehensive knowledge of our services and others available in communities. You will work in a collaborative way with supported people and support teams to ensure people have positive experiences with Health in Mind. Our Services We offer a range of services in Health in Mind across our services in Edinburgh, the Lothians and the Scottish Borders. Including psychoeducational courses, groups, peer support, guided self-help, counselling and one-to- one mental health support. Head of Services Senior Services Manager (South) Engagement Pathways Team- Development Worker Senior Services Manager (North) Midlothian Services Scottish Borders Services Edinburgh Community Mental Health Service Counselling Services Trauma Support Being part of Health in Mind has helped me through some difficult times in my recovery. A service I'm most grateful to have had or life could have been very different. Person accessing Midlothian Community Mental Health and Wellbeing Services Role Profile Role Focus • I am responsible for enquiries, initial conversations, baseline outcome measures, risk assessments and reviews within my area. Ensuring that people get to the right service to improve their mental health and wellbeing, and realise their potential, in line with their hopes and goals. • I am community focused and work collaboratively, with curiosity, and flexibility. • I respond to the needs of the community and people I work with. I ensure an enabling approach is adopted, drawing on individuals’ personal assets and support networks together with community resources. • I build and maintain comprehensive knowledge of community groups and services to connect people with the most appropriate support through local knowledge • I develop creative and innovative ways to reach out to those most isolated and vulnerable within their community • I value and encourage insights and the expertise of lived experience, using my own experience where appropriate. • I am accountable for demonstrating the quality and effectiveness of my work and providing accurate and timely information into organisational systems and producing reports based on my area of work. • My approach is compassionate, and trauma informed; putting people at the heart of all I do, ensuring support is offered when and how people need it and is accessible to all. Relationships • I proactively build positive, respectful relationships with my team, colleagues, external stakeholders and the wider community. I understand this is at the heart of my effectiveness in this role. • Within my relationships I work with integrity and am open, and inclusive, and I contribute to any discussions in a respectful, meaningful, and constructive way. Managing resource and risk • I effectively plan and monitor my workload and resources to ensure efficiency and effectiveness. • • • I understand the important of working safety and am jointly accountable for ensuring our work meets Health and Safety standards. I am proactive in identifying and managing risk in my work, ensuring all safety systems are actively implemented and used. I am proactive in identifying and managing risk across the range of activities and relationships I am responsible for. Support, supervision and development • I receive regular support and supervision to help me work fully within my role. • • • I conduct regular supervision with Peer Workers and prioritise their support and development I reflect on my practice and proactively identify areas of my work I am successful in, and those I can further develop. I am keen to develop my skills and realise my potential, taking an active role in identifying and participating in learning and development opportunities. Other • I understand the importance of the SSSC Code of Practice and ensure my work upholds these codes. • • • I understand and implement all relevant Health in Mind policies and procedures I am fully involved within Health in Mind, contributing to consultations and working groups. I work with focus on improvement and delivery of efficient and impactful services. About you We look for a range of experience, skills and knowledge, and values fit. W e value lived and professional experience equally. W e support ongoing learning and development. I have experience of… I have knowledge and understanding of… • • • • I have experience in the initial engagement with people in services and processes that follow- initial conversations, risk assessment, outcome measures, reviews and planned endings which support and improve mental health and wellbeing in others. I have continually improved my work practice and service delivery including reviewing procedures and ways of working. I work within professional boundaries, ensuring that I offer support that offers choice and control and not dependency. I am able to develop, maintain and work with effective partnerships. • Enhanced understanding of suicide prevention, mental health and wellbeing and of trauma informed practice. • • • • I understand human rights within a health and social care setting. I have knowledge and understanding of professional boundaries within all my work relationships. I know the importance of record keeping, reporting and case management system requirements. I have a clear understanding of my responsibilities in respect of confidentiality, and data protection requirements. If you do not currently have all the skills required, we can build these into a tailored development plan. Our behaviours are underpinned by our values. I am skilled at… I can demonstrate that… • • • • • • I am skilled at designing, developing and delivering mental health services and tools. I manage my time effectively to ensure my tasks are completed to a good standard within deadlines. I communicate clearly and accurately and ensure the message is understood, both verbally and in writing. I can convey sensitive information tactfully. I am consultative and listen actively. I have awareness of when to ask for help and actively utilise tools to help me. I understand the impact of change and can enable and lead on change within my service. I am able to reflect on practice in my area and make improvements to further enhance the service delivered • • • • • • • • • I am action/solution focussed and professional in my approach. I am able to work independently and as part of a multidisciplinary team. I discuss with my manager progress and challenges, and work collaboratively to identify possible solutions. I am an active member of the team, contributing ideas for improvements and developments, inviting opinions of others. I reflect on my work practice and am open to constructive feedback. I strive for continuous improvement. I take responsibility for managing my work life balance. I contribute to internal communications across Health in Mind. I always project a positive image of Health in Mind. Our offer to you • Flexible and hybrid working • Pension with 3% Employer • Learning and Development Contribution opportunities • Out of pocket expenses • 30 days annual leave (pro rata for part time contracts) • 10 days public holiday (pro rata for part time contracts) • 24-hour employee assistance • 2 Wellbeing days (pro rata for programme part time contracts) • Cycle to Work scheme • SSSC registration fees • Enhanced sick pay • Discounts with local and national stores and services • Union recognition agreement (Unite) • Staff Information and Consultation Forum • Life Cover (following one year service) If you are interested in finding out more about the role before applying, please contact: tammy.kirk@health-in-mind.org.uk Tammy Kirk 0131 225 8508
Role profile: Admin Team Lead Location: Edinburgh Hours: 36.25 hours per week Salary: Grade Points 31 to 34, £30,770 to £33,577 This role is subject to a Basic Disclosure. Find out more about working at Health in Mind on the careers section of our website. About Future Pathways Future Pathways offers support to people who were abused or neglected as a child when they were in the Scottish care system. The service was established alongside the Scottish Child Abuse Inquiry and has expanded considerably since its start in 2016. Future Pathways’ aim is to help people live well. To change paths, enjoy life, succeed and grow. Working closely with our Commissioner, the Scottish Government and more than 40 delivery partners, Future Pathways has pioneered a unique model of support that is transformative. Our partnership approach is rooted in understanding that the impact of childhood trauma is individual and lifelong. We recognise that the experience of abuse in care often means people may face significant barriers to accessing much needed help. As importantly, everyone we support will have different needs and have insight about what will work best for them. We provide a safe and trusted space for people to explore what is most important to them and to access tailored help toward their goals. More than 2,800 people have registered. We have grown as more people seek support. Future Pathways hosts 6 support coordination teams and 60 full-time equivalent staff. About the In Care Survivors Alliance Future Pathways is delivered by the In Care Survivors Alliance. The Alliance is formed of four partners: Glasgow Psychological Trauma Service*, Health in Mind, Penumbra Mental Health and the Scottish Government. Our Vision: The Alliance vision is for people to lead full, healthy and independent lives. Our Values: We uphold the following principles: • Safety • Trustworthiness, • Choice • Collaboration • Empowerment • Consideration of the specific needs of people who have experienced Scottish care settings. Our Purpose: We do this by: The purpose of the Alliance is to enable people to access resources, care and support from our two services and from the wider sector. We do this through direct support, commissioning support from our network of Delivery Partners, and enabling people to access existing services. • Being ethical, honest and reliable. • Being professional, committed and respectful. • Showing equity and equality in our approach. • Prioritising the needs of people who access our services. • Supporting each other and enabling others to take part. • Being active participants in the Alliance and sharing our expertise. • Focusing on the people we support and seeking new ways to improve. Find out more about the Alliance at www.incarealliance.scot “The Administration Team is the backbone of our service, enabling others to do their best work and making a tangible difference to people we work with and for. You will join a warm and supportive team that is exceptional at collaboration.” Flora Henderson, Alliance Director Operational Support Team Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another” - Alfred Adler This role sits within the Future Pathways service. We live in challenging times so trust and teamwork are essential as is managing competing priorities which takes perseverance, stoicism, compassion, and a willingness to listen and share. We are truly passionate about making a difference. Good at prioritising and supporting others to succeed, you will lead a team that is collectively responsible for the general administration of the service, associated improvement work and the organisation of events and meetings. You will join a warm, supportive team that strives to continually improve our work on behalf of people we work with. Operational Support Team structure Peer Support Lead 36.25 h/wk Operational Support Manager 36.25 hpw Engagement Coordinator 36.25 hpw/ full time Admin Team Lead 36.25 hpw/ full time Partner Relationship Lead 36.25 hpw/ full time Admin Officers (3) Varied hpw Purchasing Lead 36.25 hpw/ full time Admin Officer - Partners 36.25 hpw/ full time Role profile 1 Service Delivery and Development 2 Relationships • • • • • • • • • • • • • I ensure responsive support to teams I coordinate payment requests, ensuring appropriate approvals and documentation I set objectives for Team Members and provide supervision and coaching support I ensure that agreed policies and procedures are implemented consistently I liaise with Health in Mind’s finance team as needed I input information to databases and spreadsheets, making summary reports as required. I develop and improve administrative processes, contributing to the delivery of a trauma informed service I assist the Operations Support Manager in coordinating information and communication technology improvements (SharePoint, telephony, hardware, Carista) I ensure timely and accurate response to Subject or Information Access requests I make and update rotas and calendars for duty administration and phone line coverage I help plan and organize meetings, events and communication activity support as needed I monitor emails, prioritise messages, drafting responses, or delegating matters raised as appropriate and tracking to completion I support good governance, supporting agenda setting, scheduling and minuting of meetings as needed • • I understand that building positive, respectful relationships is at the heart of my effectiveness in this role. I pro-actively build relationships with my colleagues, and the wider Health in Mind community. • Within my relationships I work with integrity and am open, inclusive and respectful and I ensure I contribute to any discussions in a respectful, meaningful and constructive way. 3 Managing Resources and Risk • • • • I understand the importance of working safely and am accountable for ensuring our work meets Health and Safety and Accountability standards. I am pro-active in identifying and managing risk across the range of activities and relationships I am responsible for. I contribute to the development and maintenance of performance and quality assurance systems. I recognise the importance of self care and am proactive in sustaining my resilience Role profile 4 Support, Supervision and Development • • • I understand that I will receive regular support and supervision to enable me to work fully within my role. I am active in reflecting on my practice identifying areas of my work I succeed in and those I can further develop. I am keen to develop my skills and realise my potential. I take an active part in utilising the development and training opportunities offered to me. 5 Other • • • • I understand and implement Health in Mind policies and procedures, supporting my team to do the same. I understand the importance of good data protection practice and support timely response to information requests. I understand the importance of the SSSC Codes of Practice and ensure that my work upholds these codes. I work with focus on improvement and delivery of effective and impactful services. About you We look for a range of experience, skills and knowledge. The most important aspect for us is values fit. If you feel a connection with our approach, beliefs and values, we'd love to hear from you even if you don't have all the required experience, skills and knowledge. We can help you develop those. Experience: We value lived and professional experience equally. Knowledge: We support ongoing learning and sponsor many employees to undertake further qualifications. I can demonstrate that: I can demonstrate that: • • • • • • I have at least substantial experience in an admin role, supervisory experience desired I have experience of service planning and improvement I have experience of financial control systems and processes I manage competing priorities and demonstrate initiative and autonomous working I have at least intermediate level of professional experience using Microsoft Office 365 packages including cloud-based filing systems like SharePoint, Word, Excel and Teams I have experience working in a similar environment, for example managing a Helpline or a national service • You have a recognised professional qualification that is • • • • relevant to the role to the SVQ4 or degree level I have an understanding of mental health and wellbeing. I have knowledge of confidentiality, GDPR, Data Protection Legislation and safeguarding protocols. It is beneficial if you have had exposure to community service environments in Scotland It is beneficial if you have knowledge of the impact of childhood abuse / neglect in Scottish care settings About you Skills and expertise: If you do not currently have all the skills required, we can build these into a tailored development plan. Behaviours: Our behaviours are underpinned by our values. I can demonstrate that: • • • • • • I understand and know how to use databases and filing systems for performance reporting I communicate well and can convey important information in an accessible way, in writing or in conversation. I can prepare reports, including the analysis of quantitative information I think critically and reflectively to plan, prioritise and evaluate my work I understand professional boundaries and apply them in my work. I apply trauma informed principles in my work I can demonstrate that: • • • • • • • • • I am warm and engaging and, above all, care about people. I celebrate the diversity of thoughts, ideas, and working methods that people with different experiences and backgrounds bring. I am action/ solution focused and professional in my approach. I can reflect on my work practice and be open to constructive feedback. I am flexible and able to adapt with agility when plans change. I understand the importance of informing my manager about my progress and challenges. I take responsibility for managing my work life balance. I am an active team member, contributing ideas for improvements and developments and inviting the opinions of others. I always project a positive image of Future Pathways.