Support Worker (1:1 Support)

Role profile
Support Worker (1:1 Support)

Location:

Scottish Borders, travel throughout
area

Hours:

36.25 hrs

This role is subject to a Protecting Vulnerable Groups
(PVG) Disclosure

Find out more about working at Health in Mind on the
careers section of our website.

About us
Health in Mind is one of Scotland's best-known and trusted mental health charities. Since 1982,
we have evolved in response to need and now promote positive mental health and wellbeing in
local communities across Scotland.

Our vision

Our purpose

Everyone in Scotland has
positive mental health and
wellbeing, and can access
high-quality support if, when
and how they need it.

Through our unique pathway of support,
collaborations, campaigns, and resources,
we build hope, resilience and
understanding of mental health and
wellbeing. We bring this to life by:

• Living our Values
• Focusing on Communities
• Being knowledgeable and expert
• Having national reach

Our approach to support

People tell us what we do is special and
unique- it is the 'Health in Mind way'. This
is summed up by our approach to support:
• People at the heart of all we do
• Trauma skilled and informed
• Support when and how people need it
• Curious, proactive and flexible
• Community focused and collaborative
• Accessible to all
• Peer engagement and support
• Upholding human rights.

Our values

Our values are at the core of everything we do.

We help people when they need it,
walking with them and sharing hope
along the way. When people are
feeling low and finding things
difficult the skilled staff within Health
in Mind help them to find hope and
remind them change is possible.

- Team Leader

The Team

Team Structure

This role sits within Scottish Borders Community
Mental Health and Wellbeing Services  which are
offered across the Scottish Borders.

Service Manager - leads, manages and develops the
team to support people to improve their mental health and
wellbeing, and realise their potential, in line with their
hopes and goals; ensuring the service delivered by the
team is in line with agreed funding, targets, objectives
and contracts.

Support and Development Workers - work alongside
people to improve their mental health and wellbeing
through offering trauma informed, person-centered
support on an individual and group basis; in person and
online. Their work also includes developing groupwork
programmes and learning opportunities.

Support Workers - work alongside people to improve
their mental health and wellbeing through offering trauma
informed, person-centered support to individuals

Peer Workers - use personal experience of recovery to
work alongside people to encourage and enable them to
identify personal outcomes resulting in a greater
understanding of their mental health and wellbeing, and
improved quality of life.

Deputy Head of Services

Service
Manager

Peer Workers

Support
Workers

Support &
Development
Workers

Engagement
Pathways
Development
Workers

Being part of Health in Mind has helped me
through some difficult times in my recovery. A
service I'm most grateful to have had or life
could have been very different.

Borders Person Accessing Services

Role Profile

Role Focus
•

I support people to improve their mental health and wellbeing, and realise their potential, in line
with their hopes and goals.

• My approach is compassionate and trauma informed; putting people at the heart of all I do,

•

•

•
•

•

•

ensuring support is offered when and how people need it and is accessible to all.
I deliver support through person centred conversations to identify and work towards outcomes that
are important to them, resulting in a greater understanding of their mental health and wellbeing,
and improved quality of life.
I value and encourage insights and expertise of lived experience, using my own experience where
appropriate.
I am community focused and work collaboratively, with curiosity, and flexibility.
I work hard to understand and identify barriers to accessing support, and work with people to
overcome them
I respond to the needs of the community and people I work with; reflecting on feedback received
and working with my line manager to further enhance the service we offer.
I understand that I am accountable for demonstrating the quality and effectiveness of my work by
providing accurate and timely information into organisational systems.

• Where I feel another service may be more suitable for a person, I actively signpost them to other

services, community groups or support available

Relationships

Managing resource and risk

•

I proactively build positive, respectful relationships with
my team, colleagues, external stakeholders and the
wider community. I understand this is at the heart of my
effectiveness in this role.​

• Within my relationships I work with integrity and am

open, and inclusive, and I contribute to any discussions
in a respectful, meaningful, and constructive way.​

•

•

•

I effectively plan and monitor my workload and resources to
ensure efficiency and effectiveness.​

I understand the important of working safety and am jointly
accountable for ensuring our work meets Health and Safety
standards.

I am proactive in identifying and managing risk in my work,
ensuring all safety systems are actively implemented and used.​

Support, supervision and development

Other

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•

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I receive regular support and supervision to help me
work fully within my role.

I reflect on my practice and proactively identify areas of
my work I am successful in, and those I can further
develop.

I am keen to develop my skills and realise my potential,
taking an active role in identifying and participating in
learning and development opportunities.

•

•

•

•

I understand the importance of the SSSC Code of Practice and
ensure my work upholds these codes.

I understand and implement all relevant Health in Mind policies
and procedures

I am fully involved within Health in Mind, contributing to
consultations and working groups.

I work with focus on improvement and delivery of efficient and
impactful services.

About you
We look for a range of experience, skills and knowledge, and values fit.

We value lived and
professional experience equally.

We support ongoing learning and
development.

I have experience of…

I have knowledge and understanding of…

•

•

•

I have experience of providing mental health and
wellbeing support on an individual and/or group basis
including using self-management tools to support and
improve mental health and wellbeing in others.

I have experience of continually improving my work
practice and service delivery including reviewing
procedures and ways of working.

I have experience of working within professional
boundaries, ensuring that I offer support that offers choice
and control and not dependency.

Mental health and wellbeing and of trauma informed
practice.

I have knowledge of self-management resources and tools.

I understand human rights within a health and social care
setting

I have knowledge and understanding of professional
boundaries and apply them in my work.

I know the importance of record keeping, reporting and
case management system requirements.

I have a clear understanding of confidentiality, and data
protection requirements.

If you do not currently have all the
skills required, we can build these
into a tailored development plan.

Our behaviours are underpinned by
our values.

I can…

•

•

•

•

•

I am skilled at managing my time effectively to ensure
my tasks are completed to a good standard within
deadlines.

I ensure that I communicate clearly and accurately and
ensure the message is understood, both verbally and in
writing. I can convey sensitive information tactfully.

I am consultative and listen actively.

I have awareness of when to ask for help and actively
utilise tools to help me.

I am open to change and continually improving practice.

•

•

•

•

•

•

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I am action/solution focussed and professional in my
approach.

I understand the importance of keeping my manager
informed about progress and challenges.

I am an active member of the team, contributing ideas for
improvements and developments, inviting opinions of others.

I am willing to reflect on my work practice and am open to
constructive feedback.

I strive for continuous improvement.

I take responsibility for managing my work life balance.

I contribute to internal communications across Health in
Mind.

I always project a positive image of Health in Mind.

Our offer to you

•

Flexible and hybrid working

• Pension with 3% Employer

Contribution

• Out of pocket expenses

•

24-hour employee assistance
programme

•

•

30 days annual leave (pro rata for
part time contracts)

•

•

Learning and Development
opportunities

10 days public holiday (pro rata for
part time contracts)

2 Wellbeing days (pro rata for part
time contracts)

• Cycle to Work scheme

• SSSC registration fees

• Enhanced sick pay (following one

• Discounts with local and national

year service)

stores and services

• Union recognition agreement

• Staff Information and Consultation

•

(Unite)

Forum

Life Cover (following one year
service)

If you are interested in finding out more about the role before applying, please contact:

Tammy Kirk, Head of Services and Improvement     tammy.kirk@health-in-mind.org.uk       0131 225 8508