ROEHAMPTON STUDENTS' UNION
12.21 per hour
Roehampton Students’ Union, event specific as required.
Part-time
Casual Staff Role: Job Description & Person Specification Key Information Job Title Events Crew Department Commercial Services Team Business Development Reporting to Partnerships and Events Coordinator Direct Management Responsibility Location N/A Roehampton Students’ Union, event specific as required. Hourly Rate of Pay £12.21 (excluding holiday pay) £13.68 (including holiday pay) Hours of work Up to 20 hours per week during term time (between Monday to Friday 07:30 – 17:00) Occasional requirement for work on weekends and evenings depending on the business requirements. Contract type Zero-hours (in accordance with the needs of the organisation and the individual staff member), fixed-term. Purpose of the Role This role assists in the delivery of RSU activities and events at various locations across the University of Roehampton campus, and on some occasions at approved off-campus venues where events have been booked. The role supports the set-up of event equipment, processing payments and event ingress, and contributing to the delivery of a safe and welcoming environment. Key Responsibilities To help make this job description as clear as possible, we’ve included some examples of the type of work/jobs you’ll be asked to do on a regular basis as part of this role: • Setting up (and where required) taking down all event equipment relating to the health and safety of event attendees, such as perimeter fencing, pedestrian barriers and crowd control barriers associated with the event. • Undertaking tasks that support event capacity controls, checking tickets, checking IDs, and acting as a first line of contact for enquiries related to the event. • Acting in the role of a bystander, supporting the delivery of a safe and welcoming environment at all events, assisting attendees who may be perceived as vulnerable due to their actions or the impact of the actions of others. • Working alongside contracted security roles, appointed First Aid providers, and third-party event/venue operators to ensure safe delivery of activities and events. • Undertaking promotional tasks to support the broader communication of activities and events within the student community. • Receiving and processing customer payments. • Effectively communicating information to co-workers. • Maintaining a safe environment, ensuring appropriate housekeeping is undertaken to keep a safe environment. General Responsibilities • Comply with relevant equality and diversity policies, promoting a healthy working environment where all individuals are valued. • Comply with relevant health and safety policies, seeking to minimise hazards for others. • Support the development and implementation of sustainability initiatives within the organisation. • Comply with relevant data protection policies, ensuring General Data Protection Regulations are considered when making plans and decisions. • Establish and maintain excellent working relationships with students, volunteers, staff and individuals outside of the Students’ Union (for example the University). • Comply with the Students’ Union’s articles of association and other governing documents, recognising and celebrating the contribution of members to leading our work. • Work as part of a wider team, undertaking any other reasonable duties appropriate for the grade that may be required by the organisation. Person Specification Essential Desirable X X X X Education & Training Must be a current University of Roehampton student for the full 2025/2026 academic year through to July 2026. Experience & Knowledge Experience of working in a customer service/event delivery role (either voluntary or paid). Experience of working as part of a promotions team (either voluntary or paid). Skills & Abilities Excellent communication skills, both verbal and written. An ability to provide excellent customer services in a busy environment, remaining calm, polite and friendly at all times. Keen attention to detail and ability to complete tasks to a high standard. Enthusiasm to develop your skills and knowledge. The ability to work independently on your own initiative, and co-operatively within a team environment. Values We’re a values-led organisation, which means we’re keen to attract applicants who share our priorities. We’re keen to hear about times you’ve demonstrated the following: Student Focused: We exist to make student life better for students at Roehampton and everything we do should be in the service of driving this forward. Transparent: We believe we should be as open as possible about the way we work and how decisions are made. Supportive: We support equity, diversity, and inclusion and believe the Students’ Union is a place where everyone can thrive. Bold: We are ambitious for our students and unafraid to challenge the status quo. High Quality: We are committed to excellence in everything we do. X X X X X X X X X
Casual Staff Role: Job Description & Person Specification Key Information Job Title Helpdesk Assistant Department Commercial and Central Team Helpdesk Reporting to Head of Commercial Operations (Deputy Chief Executive) Direct Management Responsibility Location N/A Roehampton Students’ Union Hourly Rate of Pay £12.21 (excluding holiday pay) £13.68 (including holiday pay) Hours of work Up to 20 hours per week during term time (between Monday to Friday 09:00 – 17:00) Occasional requirement for work on weekends and evenings depending on the business requirements. Contract type Zero-hours (in accordance with the needs of the organisation and the individual staff member), fixed-term. Purpose of the Role As the first point of contact at the Students’ Union, our Helpdesk team are central to delivering a warm welcome to the organisation, driving our administrative function, and providing triage services for our Advice Centre. Key Responsibilities To help make this job description as clear as possible, we’ve included some examples of the type of work/jobs you’ll be asked to do on a regular basis as part of this role: • Meeting and greeting students, staff, and visitors to the Students’ Union, ensuring they receive a warm welcome. • To always portray a friendly, professional, and courteous manner. • Respond to enquiries received through various RSU communication channels including face to face, email, telephone, and social media. • Providing a triaging service, administrative support and data entry for the RSU advice service. • Provide administrative support for the organisation including but not limited to, room booking, stationery ordering, and managing student group storage. • Responsible for the upkeep and cleanliness of the reception area. • Assist individual students and student groups with purchase enquiries relating to events tickets, student group memberships and merchandise orders. • Provide analysis of data and information collected, producing reports which summarise findings. • Arrange collection of daily post and parcel deliveries and the internal redirection of these items. • Carry out duties at the request of the line manager that are consistent with the grading of the post. General Responsibilities • Comply with relevant equality and diversity policies, promoting a healthy working environment where all individuals are valued. • Comply with relevant health and safety policies, seeking to minimise hazards for others. • Support the development and implementation of sustainability initiatives within the organisation. • Comply with relevant data protection policies, ensuring General Data Protection Regulations are considered when making plans and decisions. • Establish and maintain excellent working relationships with students, volunteers, staff and individuals outside of the Students’ Union (for example the University). • Comply with the Students’ Union’s articles of association and other governing documents, recognising and celebrating the contribution of members to leading our work. • Work as part of a wider team, undertaking any other reasonable duties appropriate for the grade that may be required by the organisation. Person Specification Essential Desirable X X X X X X X Education & Training Must be a current University of Roehampton student for the 2025/2026 academic year through to July 2026. GCSE Maths and English or equivalent (Minimum Grade C/4). Experience & Knowledge Experience of working in a customer service/office administration role (either voluntary or paid). Competent in using the Microsoft Office suite (Word, Excel, Outlook) and other relevant software for administrative purposes. Skills & Abilities An ability to provide excellent customer service in a busy environment, remaining calm, polite and friendly at all times when dealing with a diverse range of individuals. Excellent verbal and written communication skills, with the ability to respond effectively via face-to-face, email, telephone, and social media. A high level of attention to detail, accurately able to complete data entry tasks and produce clear reports based on collected information. Enthusiasm to develop your skills and knowledge. Willingness to carry out a variety of tasks and respond flexibly to changing priorities. The ability to work independently on your own initiative, and co-operatively within a team environment. Demonstratable ability to work with confidential information, displaying tact and discretion with regards to the disclosure and handling of information of a confidential and/or sensitive nature while maintaining data protection principles. Business Requirements Ability to work occasionally on weekends and evenings depending on business requirements Candidates must have a right to work in the UK to be considered for this post. Values We’re a values-led organisation, which means we’re keen to attract applicants who share our priorities. We’re keen to hear about times you’ve demonstrated the following: Student Focused: We exist to make student life better for students at Roehampton and everything we do should be in the service of driving this forward. Transparent: We believe we should be as open as possible about the way we work and how decisions are made. Supportive: We support equity, diversity, and inclusion and believe the Students’ Union is a place where everyone can thrive. Bold: We are ambitious for our students and unafraid to challenge the status quo. High Quality: We are committed to excellence in everything we do. X X X X X X X X X X X