Casual Staff Role: Job Description & Person Specification
Key Information
| Job Title | Barista |
| Department | Central and Commercial |
| Team | The Hive Café |
| Reporting To | The Hive Café Manager for line managementHive Café Team Leaders for day-to-day supervision on shift |
| Direct ManagementResponsibility | N/A |
| Location | The Hive Café |
| Hourly Rate of Pay | £12.71 (excluding holiday pay), £14.24 (including holiday pay) |
| Grade | RSUA |
| Hours of Work | Up to 20 hours per week during term time (our shifts typically take placeMonday to Friday 07:30 – 17:00 but vary with the needs of the organisation).Hours are also available outside of term time.Occasional requirement for work on weekends and evenings depending onthe business requirements. |
| Contract Type | Zero-hours (in accordance with the needs of the organisation and theindividual staff member), fixed-term. |
Purpose of the Role
Our baristas play a vital role in making The Hive Café a welcoming, high-quality destination at the heart of campus life. As a key point of contact for students and staff, you will help create a positive and inclusive environment that reflects the values of Roehampton Students’ Union. Day-to-day, this involves serving customers, preparing hot and cold drinks to a high standard, processing payments, maintaining cleanliness, and contributing to the smooth commercial operation of the café. The role is central to the financial sustainability of the Students’ Union, and the quality of the experience you deliver directly supports our ability to invest in student life.
Key Responsibilities
To help make this job description as clear as possible, we’ve included some examples of the type of work/jobs you’ll be asked to do on a regular basis as part of this role:
Customer Service: Welcome customers, take orders, and deliver a friendly, attentive experience that reflects the character and values of The Hive. Describe menu items, make recommendations, communicate our sustainability ethos, and contribute to the overall atmosphere that makes the café a special place on campus.
• Payments and Orders: Receive and accurately process customer payments, and communicate orders clearly and efficiently to co-workers to ensure smooth service.
• Drinks and Food Preparation: Prepare and serve hot and cold drinks to a high standard, assist in the preparation and serving of our food menu, and display and serve cakes and pastries.
Cleaning and Hygiene: Clean and sanitise work areas, utensils, and kitchen equipment, and maintain clean service and seating areas throughout the day to uphold the highest standards of food hygiene.
• Stock Management: Assist with receiving and distributing stock supplies, helping to ensure the café is always well-stocked and ready to serve.
General Responsibilities
• Comply with relevant equality and diversity policies, promoting a healthy working environment where all individuals are valued.
• Comply with relevant health and safety policies, seeking to minimise hazards for others.
• Support the development and implementation of sustainability initiatives within the organisation.
• Comply with relevant data protection policies, ensuring the Data Protection Act 2018 is considered when making plans and decisions.
Establish and maintain excellent working relationships with students, volunteers, staff and individuals outside of the Students’ Union (for example the University).
Comply with the Students’ Union’s articles of association and other governing documents, recognising and celebrating the contribution of members to leading our work.
• Work as part of a wider team, undertaking any other reasonable duties appropriate for the grade that may be required by the organisation.
Person Specification
| Education & Training | Essential | Desirable |
| Must be a current University of Roehampton student or recent graduate. | X | |
| Food Hygiene Level 2. | × | |
| Experience & Knowledge | ||
| Experience of working in a customer service/catering role (either voluntary orpaid). | X | |
| Experience handling cash or card payments accurately. | X | |
| Familiarity with food hygiene and safe food handling practices. | X | |
| Skills & Abilities | ||
| An ability to provide excellent customer services in a busy environment,remaining calm, polite and friendly at all times. | X | |
| Excellent communication skills, both verbal and written. | X | |
| Keen attention to detail and ability to complete tasks to a high standard. | X | |
| Enthusiasm to develop your skills and knowledge. | X | |
| The ability to work independently on your own initiative, and co-operativelywithin a team environment. | X | |
| Ability to work at pace during busy periods, remaining composed and eficientunder pressure. | X | |
| Values & Behaviours | ||
| Demonstrates behaviours consistent with our organisational values of beingStudent-Focused, Transparent, Supportive, Bold, and High Quality. | X | |
| Business Requirements | ||
| Ability to work occasionally on weekends and evenings depending on businessrequirements. | X | |
| Candidates must have a right to work in the UK to be considered for this post. | X | |