Volunteer Family Support Worker ROLE DESCRIPTION Role Purpose: Location: To offer one to one practical and emotional support to families living in Bath and North East Somerset in their homes or groups. Office base at Meade House, Wedgwood Road, Bath, BA2 1QN. Clients or groups will be located anywhere in Bath and North East Somerset. Responsible to: Family Services Manager Hours: Benefits: To be agreed A supportive culture where staff feedback is highly valued. Training and development opportunities Volunteer travel/mileage allowance. On-site parking. DBS Check: All Southside’s appointments are subject to satisfactory DBS checks and references. Equal Opportunities: The worker will be expected to implement Southside’s Equity, Diversity and Inclusion Policy in all aspects of their work. Child Protection and Safeguarding Vulnerable Adults: Southside is committed to protecting, safeguarding and promoting the welfare of all children, young people and vulnerable adults and expects all staff, volunteers and partners to endorse follow appropriate procedures to ensure staff and volunteers are trained and supported to respond appropriately, efficiently and sensitively to child protection and safeguarding concerns. this commitment. We Confidentiality: The worker will be expected to abide by Southside’s Confidentiality Policy at all times. Information Governance: The worker will be expected to follow Southside’s Information Governance policies and procedures as defined by the NHS Toolkit. The below will be dependent on the commitment the volunteer is able to give and their desire for involvement and learning. All post requirements can be reasonably adjusted according to the volunteer’s commitment. Main Duties and Responsibilities of the Post: To offer practical help, advice and emotional support to families in their homes or groups. To accompany families to medical, social care, school or other appointments as agreed with Family Support Manager. To provide families with information about other services and help them to access these services. To attend external meetings, staff meetings and training as agreed. To maintain detailed notes on the work with families/carers on the database. Other Duties: To attend 1-1s and clinical supervision. Work at all times within the policies, procedures and ethos of Southside. Whilst this role description attempts to cover the main duties of the post, it is not exhaustive. ATTRIBUTES Education and qualifications ESSENTIAL DESIRABLE A good general standard of education. Experience Some knowledge of child development and adult attachment relationships. Interest in working in community groups. Experience of working with families with complex needs. E.g. drugs and alcohol, mental health issues and domestic and sexual abuse. Skills and Abilities Ability to: make and keep personal and professional boundaries. engage with vulnerable service users and carers in a genuine and respectful way. recognise the need for and aim of intervention in the lives of parents and carers, as well as potential dangers and limitations. work effectively as a supportive team player as well as on one’s own initiative. A willingness to utilise technology to perform the role e.g video calls, Microsoft Office and database. Pro-active and confident communicator with excellent inter-personal and communication skills Knowledge of benefits, housing and homelessness issues. Personal qualities An understanding of risk assessment and risk management. Self-awareness and the ability to regulate and contain one’s own feelings and behaviour, and the ability to seek support when needed. A commitment to being open and curious to continuous learning. Hold full driving licence and have access to a car at all times.
Volunteer Intake worker ROLE DESCRIPTION Role Purpose: Location: To provide an intake and triage assessment service and advice and support to victims of Domestic Abuse and to professionals. Office base at Meade House, Wedgwood Road, Bath, BA2 1QN. Responsible to: Domestic Abuse Manager Hours: Benefits: To be agreed A supportive culture where staff feedback is highly valued. Training and development opportunities On-site parking. DBS Check: All Southside’s appointments are subject to satisfactory DBS checks and references. Equal Opportunities: The worker will be expected to implement Southside’s Equity, Diversity and Inclusion Policy in all aspects of their work. Child Protection and Safeguarding Vulnerable Adults: Southside is committed to protecting, safeguarding and promoting the welfare of all children, young people and vulnerable adults and expects all staff, volunteers and partners follow appropriate to endorse procedures to ensure staff and volunteers are trained and supported to respond appropriately, efficiently and sensitively to child protection and safeguarding concerns. this commitment. We Confidentiality: The worker will be expected to abide by Southside’s Confidentiality Policy at all times. Information Governance: The worker will be expected to follow Southside’s Information Governance policies and procedures as defined by the NHS Toolkit. The below will be dependent on the commitment the volunteer is able to give and their desire for involvement and learning. All post requirements can be reasonably adjusted according to the volunteer’s commitment. Main Duties and Responsibilities of the Post: To provide initial risk assessment, triaging, advice, and appropriate signposting to victims of Domestic abuse who self-refer or who are referred into the Domestic Abuse Service Ensuring that all clients and professionals who have contact with the Intake team are treated courteously and helpfully with a high level of sensitivity and confidentiality, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups. Assess level of risk and immediate safety and support needs. This may include signposting to external agencies in addition to other Southside support where appropriate i.e Family Support and Counselling Accurately recording all relevant information and documents from client and professional contact onto Southside’s database Working with the intake team and domestic abuse manager to ensure that all victims have an appropriate outcome from their referral. Other Duties: Work at all times within the policies, procedures and ethos of Southside. Whilst this job description attempts to cover the main duties of the post, it is not exhaustive. Intake worker ATTRIBUTES Education and qualifications PERSON SPECIFICATION ESSENTIAL Experience Some knowledge of domestic abuse and criminal and civil justice systems. Skills and Abilities Ability to: make and keep personal and professional boundaries. engage with vulnerable service users and carers in a genuine and respectful way. work in partnership and as part of a team. work effectively as a supportive team player as well as on one’s own initiative. As well as managing your own workload. A willingness to utilise technology to perform the role e.g video calls, Microsoft Office and database. Pro-active and confident communicator with excellent inter-personal and communication skills An understanding of risk assessment and risk management. Personal qualities Self-awareness and the ability to regulate and contain one’s own feelings and behaviour, and the ability to seek support when needed. DESIRABLE A good general standard of education. Experience of working with individuals with drug, alcohol, and mental health issues. Knowledge of benefits, housing and homelessness issues.
Volunteer Business Support ROLE DESCRIPTION Role Purpose: To provide over the telephone advice, information and support to professionals and clients. To maintain the smooth running of Southside reception and office. Location: Office base at Meade House, Wedgwood Road, Bath, BA2 1QN. Responsible to: Business Support manager Hours: Benefits: To be agreed Ongoing training and development opportunities. A supportive culture where staff feedback is highly valued. On-site parking. DBS Check: All Southside’s appointments are subject to satisfactory DBS checks and references. Equal Opportunities: The worker will be expected to implement Southside’s Equity, Diversity and Inclusion Policy in all aspects of their work. Child Protection and Safeguarding Vulnerable Adults: Southside is committed to protecting, safeguarding and promoting the welfare of all children, young people and vulnerable adults and expects all staff, volunteers and partners to endorse this commitment. We follow appropriate procedures to ensure staff and volunteers are trained and supported to respond appropriately, efficiently and sensitively to child protection and safeguarding concerns. Confidentiality: The worker will be expected to abide by Southside’s Confidentiality Policy at all times. Information Governance: The worker will be expected to follow Southside’s Information Governance policies and procedures as defined by the NHS Toolkit. The below will be dependent on the commitment the volunteer is able to give and their desire for involvement and learning. All post requirements can be reasonably adjusted according to the volunteer’s commitment. Main Duties and Responsibilities of the Post: Receiving and dealing with calls, referrals and queries from workers, other professionals and members of the public. Taking self-referrals from clients wanting Family Support or Domestic abuse support who at times may be distressed or in need and handling these sensitively and compassionately. To ensure that the telephone is answered promptly during office hours and messages passed on immediately. To provide advice and signposting for parents/carers, victims of Domestic Abuse and professionals. Accurately recording client and professional calls onto our database, ensuring security and confidentiality of personal and sensitive data at all times. To ensure that all callers to Southside are treated courteously, helpfully and sensitively, always being mindful of confidentiality in respect of service users. As part of the Business Support team ensure that the reception area and general office is clean, tidy, welcoming and maintained to a high standard. Other Duties: Work at all times within the policies, procedures and ethos of Southside. To attend meetings and training as required. Whilst this role description attempts to cover the main duties of the post, it is not exhaustive. ATTRIBUTES Education and qualifications Experience ESSENTIAL DESIRABLE A good general standard of education. Experience of intermediate IT skills including databases and Microsoft Office packages, particularly Outlook. Experience of working in a varied administrative role. Experience of undertaking tasks that require initiative eg: responding appropriately to enquires in the absence of management and acting as required. Experience of using SharePoint. Skills and Abilities A resilient, calm, robust temperament with the ability to deal with distressing situations e.g. crisis domestic abuse, mental health difficulties. Ability to work independently without direct supervision. Ability to work effectively as a supportive team player as well as on one’s own initiative. Ability to maintain personal and professional boundaries. Understanding of safeguarding issues. Understanding of confidentiality issues. Commitment to Equal Opportunities and awareness of diversity issues. Pro-active and confident communicator with excellent inter-personal and communication skills (verbal and written). Personal qualities Self-awareness and the ability to regulate and contain one’s own feelings and behaviour, and the ability to seek support when needed.
Volunteer Group Worker ROLE DESCRIPTION Role Purpose: Location: The Group Worker will work in one or more geographical Hub groups supporting parents or carers and their children. Groups will be located anywhere in Bath and North East Somerset. Responsible to: Family Services Manager Hours: Benefits: To be agreed A supportive culture where staff feedback is highly valued. Training and development opportunities Volunteer travel/mileage allowance. Equal Opportunities: The worker will be expected to implement Southside’s Equity, Diversity and Inclusion Policy in all aspects of their work. Child Protection and Safeguarding Vulnerable Adults: Southside is committed to protecting, safeguarding and promoting the welfare of all children, young people and vulnerable adults and expects all staff, volunteers and partners to endorse follow appropriate procedures to ensure staff and volunteers are trained and supported to respond appropriately, efficiently and sensitively to child protection and safeguarding concerns. this commitment. We Confidentiality: The worker will be expected to abide by Southside’s Confidentiality Policy at all times. Information Governance: The worker will be expected to follow Southside’s Information Governance policies and procedures as defined by the NHS Toolkit. The below will be dependent on the commitment the volunteer is able to give and their desire for involvement and learning. All post requirements can be reasonably adjusted according to the volunteer’s commitment. Main Duties and Responsibilities of the Post: To support the Hub team and other staff involved in the Hub. Tasks will involve but will be not limited to: setting up tables and chairs, serving food, assisting with craft and play activities, offering information, advice and support to families with complex needs and cleaning and tidying up at the end of sessions. To attend summer picnics, outdoor activities or trips as required and agreed. To attend meetings and appropriate training as required. Work at all times within the policies, procedures and ethos of Southside. Whilst this role description attempts to cover the main duties of the post, it is not exhaustive. ATTRIBUTES Education and qualifications ESSENTIAL DESIRABLE A good general standard of education. Experience Some knowledge of child development and adult attachment relationships. Interest in working in community groups. Experience of working with families with complex needs. E.g. drugs and alcohol, mental health issues and domestic and sexual abuse. Skills and Abilities Ability to: make and keep personal and professional boundaries. engage with vulnerable service users and carers in a genuine and respectful way. recognise the need for and aim of intervention in the lives of parents and carers, as well as potential dangers and limitations. work effectively as a supportive team player as well as on one’s own initiative. Pro-active and confident communicator with excellent inter-personal and communication skills An understanding of risk assessment and risk management. Knowledge of benefits, housing and homelessness issues. Personal qualities Self-awareness and the ability to regulate and contain one’s own feelings and behaviour, and the ability to seek support when needed. A commitment to being open and curious to continuous learning.