Intake worker

   Volunteer Intake worker

ROLE DESCRIPTION

Role Purpose:

Location:

To provide an intake and triage assessment service and advice
and support to victims of Domestic Abuse and to professionals.

Office base at Meade House, Wedgwood Road, Bath, BA2
1QN.

Responsible to:

Domestic Abuse Manager

Hours:

Benefits:

To be agreed

  A supportive culture where staff feedback is highly valued.
  Training and development opportunities
  On-site parking.

DBS Check:

All Southside’s appointments are subject to satisfactory DBS
checks and references.

Equal Opportunities:

The worker will be expected to implement Southside’s Equity,
Diversity and Inclusion Policy in all aspects of their work.

Child Protection and
Safeguarding Vulnerable
Adults:

Southside
is  committed  to  protecting,  safeguarding  and
promoting  the  welfare  of  all  children,  young  people  and
vulnerable adults and expects all staff, volunteers and partners
follow  appropriate
to  endorse
procedures  to  ensure  staff  and  volunteers  are  trained  and
supported to respond appropriately, efficiently and sensitively
to child protection and safeguarding concerns.

this  commitment.  We

Confidentiality:

The  worker  will  be  expected  to  abide  by  Southside’s
Confidentiality Policy at all times.

Information Governance:

The worker will be expected to follow Southside’s
Information Governance policies and procedures as
defined by the NHS Toolkit.

The below will be dependent on the commitment the volunteer is able to give and their
desire  for  involvement  and  learning.  All  post  requirements  can  be  reasonably  adjusted
according to the volunteer’s commitment.

Main Duties and Responsibilities of the Post:

  To  provide  initial  risk  assessment,  triaging,  advice,  and  appropriate  signposting  to
victims of Domestic abuse who self-refer or who are referred into the Domestic Abuse
Service

  Ensuring that all clients and professionals who have contact with the Intake team are
treated courteously and helpfully with a high level of sensitivity and confidentiality,
especially those who face barriers to accessing services because of ethnicity, sexuality,
disability or other hard to reach groups.

  Assess  level  of  risk  and  immediate  safety  and  support  needs.  This  may  include
signposting  to  external  agencies  in  addition  to  other  Southside  support  where
appropriate i.e Family Support and Counselling

  Accurately  recording  all  relevant  information  and  documents  from  client  and

professional contact onto Southside’s database

  Working with the intake team and domestic abuse manager to ensure that all victims

have an appropriate outcome from their referral.

Other Duties:

  Work at all times within the policies, procedures and ethos of Southside.

  Whilst  this  job  description  attempts  to  cover  the  main  duties  of  the  post,  it  is  not

exhaustive.

Intake worker

ATTRIBUTES

Education and
qualifications

PERSON SPECIFICATION

ESSENTIAL

Experience

Some knowledge of domestic abuse and criminal and civil justice systems.

Skills and Abilities

Ability to:

  make and keep personal and professional boundaries.
  engage with vulnerable service users and carers in a genuine and respectful way.
  work in partnership and as part of a team.
  work effectively as a supportive team player as well as on one’s own initiative. As well as

managing your own workload.

A willingness to utilise technology to perform the role e.g video calls, Microsoft Office and database.

Pro-active and confident communicator with excellent inter-personal and communication skills

An understanding of risk assessment and risk management.

Personal qualities

Self-awareness and the ability to regulate and contain one’s own feelings and behaviour, and the ability
to seek support when needed.

DESIRABLE

A good general standard of education.

Experience of working with individuals with
drug, alcohol, and mental health issues.

Knowledge of benefits, housing and
homelessness issues.