Volunteer Business Support

Volunteer Business Support

ROLE DESCRIPTION

Role Purpose:

To provide over the telephone advice, information and
support  to  professionals  and  clients.  To  maintain  the
smooth running of Southside reception and office.

Location:

Office base at Meade House, Wedgwood Road, Bath,
BA2 1QN.

Responsible to:

Business Support manager

Hours:

Benefits:

To be agreed

  Ongoing training and development opportunities.
  A supportive culture where staff feedback is highly

valued.

  On-site parking.

DBS Check:

All Southside’s appointments are subject to satisfactory
DBS checks and references.

Equal Opportunities:

The worker will be expected to implement Southside’s
Equity,  Diversity  and  Inclusion  Policy  in  all  aspects  of
their work.

Child Protection and
Safeguarding Vulnerable
Adults:

Southside is committed to protecting, safeguarding  and
promoting the welfare of all children, young people and
vulnerable  adults  and  expects  all  staff,  volunteers  and
partners  to  endorse  this  commitment.  We  follow
appropriate procedures to ensure staff and volunteers
are  trained  and  supported  to  respond  appropriately,
efficiently  and  sensitively  to  child  protection  and
safeguarding concerns.

Confidentiality:

The  worker  will  be  expected  to  abide  by  Southside’s
Confidentiality Policy at all times.

Information Governance:

The worker will be expected to follow Southside’s
Information Governance policies and procedures
as defined by the NHS Toolkit.

The below will be dependent on the commitment the volunteer is able to give and
their desire for involvement and learning. All post requirements can be reasonably
adjusted according to the volunteer’s commitment.

Main Duties and Responsibilities of the Post:

  Receiving and dealing with calls, referrals and queries from workers, other

professionals and members of the public.

  Taking self-referrals from clients wanting Family Support or Domestic abuse
support who at times may be distressed or in need and handling these
sensitively and compassionately.

  To ensure that the telephone is answered promptly during office hours and

messages passed on immediately.

  To provide advice and signposting for parents/carers, victims of Domestic

Abuse and professionals.

  Accurately recording client and professional calls onto our database, ensuring

security and confidentiality of personal and sensitive data at all times.

  To ensure that all callers to Southside are treated courteously, helpfully and

sensitively, always being mindful of confidentiality in respect of service users.

  As part of the Business Support team ensure that the reception area and

general office is clean, tidy, welcoming and maintained to a high standard.

Other Duties:

  Work at all times within the policies, procedures and ethos of Southside.

  To attend meetings and training as required.

  Whilst this role description attempts to cover the main duties of the post,

it is not exhaustive.

ATTRIBUTES

Education and
qualifications

Experience

ESSENTIAL

DESIRABLE

A good general standard of education.

Experience of intermediate IT skills including databases and Microsoft Office packages,
particularly Outlook.

Experience of working in a varied administrative
role.

Experience of undertaking tasks that require initiative eg: responding appropriately to
enquires in the absence of management and acting as required.

Experience of using SharePoint.

Skills and Abilities   A resilient, calm, robust temperament with the ability to deal with distressing situations

e.g. crisis domestic abuse, mental health difficulties.

Ability to work independently without direct
supervision.

Ability to work effectively as a supportive team player as well as on one’s own initiative.

Ability to maintain personal and professional boundaries.

  Understanding of safeguarding issues.
  Understanding of confidentiality issues.
  Commitment to Equal Opportunities and awareness of diversity issues.

Pro-active and confident communicator with
excellent inter-personal and communication skills
(verbal and written).

Personal qualities

Self-awareness and the ability to regulate and contain one’s own feelings and
behaviour, and the ability to seek support when needed.