JOB DESCRIPTION Job Title Department Reporting To Accountable To Minimum Qualifications Human Resource Manager Human Resources Executive Team Chief Executive Officer See Person Specification Job Purpose The HR Manager is expected to be an integral part of the leadership team to manage the delivery of the HR strategy as well as maintaining and enhancing the HR service through business planning and projects, implementation of HR policy and providing day to day operational support on all HR matters. Key Tasks • Provision of a comprehensive and responsive HR service providing advice, support, and guidance on a broad range of operational matters including recruitment and selection, employee relations, absence and change management. • Development of HR policy, procedures, ways of working and training resources to support the delivery of Hospice objectives, goals and values. • Working with managers and staff to undertake organisational change, workforce planning and organizational development and leadership initiatives. • To support the provision and analysis of workforce information, indicators and reports. • Manage support and coach the development of a HR Team consisting of HR assistant to oversee the HR systems and develop workforce dashboard/reports and manage support and coach the development of a Volunteer Co Ordinator • Ensure clear information is issued to the payroll service in respect of employee salaries/payments/banking details/personal circumstances, to enable smooth and efficient payment of monthly remuneration. • Ensure HR policies, practices and processes are up to date, effective and deliver the HR strategy and legal compliance. • Support and coach managers to implement and apply organisational policies and procedures, employee development including appraisals, personal development plans and succession planning. • Support and contribute to the development of management through coaching and mentorship • Provide HR support and guidance at investigation meetings and hearings, including supporting the preparation of cases, attendance and ensuring the production of formal minutes at hearings and support managers in drafting formal documentation, i.e. investigation letters, reports, disciplinary and grievance letters. • To seek out and contribute to improvements to the HR function and the service it provides. • Deliver HR project and provide support on business projects and initiatives. • To assess the organisation needs to determine the number and range of volunteers needed for different projects, recruitment and hiring processes, monitoring, and assessing volunteers progress and satisfaction, and the presentation of updates and data reports for Senior Management and the Board. HR/JD/HR Manager/Aug 2025 1 • To undertake the co-ordination of all HR administrative tasks ensuring all documentation is managed in line with the agreed standards and records are fully updated and maintained efficiently. • To take a key role in the recruitment and selection of all staff by supporting the development of key documents, e.g. job descriptions, person specifications, job advertisements, placing of adverts and supporting information and undertaking all pre-employment checks against agreed standards. • To oversee and update all information in respect of “job opportunities” at Halton Haven Hospice and the benefits of working for the Hospice on the Hospice website and social media. • To oversee the management, input and reporting from the HR systems ensuring accurate record keeping of information and provision of reports for managers. • Ensure systems are in place to keep personal information up to date and in adherence with compliance requirements including professional registrations. • To co-ordinate the log of HR policies, procedures and guidance documents overseeing update arrangements and dissemination of updated documents. • To ensure professional communications and information sharing with the full range of internal and external customers including staff, volunteers, managers, internal teams, training providers and Payroll. • To support the wider HR and volunteer function as required. Key Working Relationships: To be able to influence and develop good working relationships at all levels of the organsaiton including: Internal – Executive Team, Managers and all staff. • • External – HR Networks and colleagues. Policies, Procedures and Practice • Working with the Executive Team, proactively participate and lead in the review, development and implementation of Human Resources policies, procedures and guidelines to provide a quality, compliant and responsive service. • Provide advice, guidance and training to managers on all aspects of HR management, policies and procedures. Employee Relations • Interpret employment legislation, terms and conditions and policy, providing comprehensive information, advice and support both verbally and in writing to line managers. • Advise and support managers and staff in relation to matters including disciplinary grievance, dignity at work, absence and performance management. NOTE The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc. Please visit the Halton Haven Hospice website for further information and application forms: https://www.haltonhaven.org.uk/join-us/ HR/JD/HR Manager/Aug 2025 2
JOB DESCRIPTION JOB TITLE LOCATION REPORTING TO ACCOUNTABLE TO HOURS SALARY IT Assistant Halton Haven Hospice Associate Director of IT and Transformation CEO 22.5 £25,000 pa (pro rata) Role purpose The IT Assistant is an integral part of the hospice. The hospice relies on IT systems for all aspects of care delivery, administration, fundraising, and communication. The IT Assistant will ensure timely resolution of technical issues, minimising downtime and maintaining smooth day-to-day operations. Job Summary • Act as the first point of contact for IT issues, providing technical support on hardware, software, and network matters. • Support account management (creation, modification, disabling) while ensuring compliance with GDPR, NHS Digital requirements, and other data security regulations through system updates, security monitoring, and controlled user access. • Assist with the maintenance and updating of IT equipment, asset registers, licences, and warranties. • Provide support for key hospice systems, including: o Office 365 o EMIS o Electronic Prescribing system o Xero o Donorflex o HR systems 1 o EPOS o Vantage • Escalate issues appropriately to the Associate Director or external support providers. • Support training sessions, user guides, and IT clinics to build staff IT confidence. • Assist in the implementation of new applications, upgrades, and security improvements in line with the hospice’s digital transformation strategy. This includes supporting the expansion of digital clinical systems and approaches that: o Enhance patient care o Streamline workflows o Improve staff efficiency • Provide cover for certain IT-related Associate Director responsibilities during periods of absence (with training provided). Education and Training • To participate in and contribute to own individual performance review, assisting in identification of personal training and development needs. • To undergo such education and training as may be necessary to competently carry out the post. • To contribute to the education of other clinical staff within the hospice General • To act responsibly at all times ensuring that any actions do not bring the hospice into disrepute. • • • To contribute to the team working and efficient functioning of the hospice. To ensure compliance with the policies and procedures of the hospice To attend and participate in such meetings and events as may be reasonably required. NOTE 2 The duties and responsibilities referred to within this document are an outline only and may be changed in conjunction with the post holder and in accordance with the needs of the hospice. 3
IT Assistant Person Specification Criteria Right to work • Proof of the right to live and work in the UK Essential X Desirable Qualifications and Experience • Nationally recognised IT Support qualification or Degree in Computer Science, IT, or relevant experience. • Proven experience as an IT Support Assistant or similar role • Excellent problem-solving and troubleshooting skills • Strong Knowledge of Windows 11 & Office 365, software, and networks • Knowledge of cybersecurity best practices; Remote working and cloud-based systems; Training and user support delivery • Good understanding of LAN/WAN networks • Ability to diagnose and resolve technical issues • Strong attention to detail • Good understanding of GDPR and confidentiality Key Skills and Competencies • Computer Literate • Excellent Communication skills • Ability to develop strong working and internally relationships externally HR Manager /Person Spec/2025 X X X X X X X X X X X X • An ability reasoning challenge to skills demonstrate address to • An ability to organise self and others X X Other • Self motivation • Commitment to personal and professional development • Effective time management skills • Flexibility • Open, honest approach X X X X X NOTE The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Please visit the Halton Haven Hospice website for further information and application forms: https://www.haltonhaven.org.uk/join-us/ Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc. HR Manager /Person Spec/2025
HUMAN RESOURCES MANAGER Person Specification Proof of the right to live and work in the UK Essential X Desirable X X X X X X X Criteria Right to work Qualifications and Experience CIPD Level 5 or equivalent qualification X CIPD level 7 or equivalent qualification Experience of working in a multi professional setting X Experience of working in a healthcare environment Key Skills and Competencies Presentation and report writing skills Working knowledge of pay roll compliance Experience of working with Volunteers Safer recruitment qualification Mediation skills Team/People management experience Exceptional communication and interpersonal skills. Excellent Verbal and written skills Able to demonstrate their integrity and an ethical mindset Adept at problem-solving and conflict resolution Strong analytical and observational skills Knowledge of Employment law and organisational compliance Familiarity with HR software to be able to produce reports and present findings to board and senior managers X X X X X X X HR Manager /Person Spec/2025 Ability to contribute to the development of management through coaching and mentorship The ability to influence and develop good working relationships at all levels of the organsaiton Ability to work independently and as part of a multi-disciplinary team Empathetic and approachable Good organisational, administrative skills and time management. Ability to take a pragmatic approach to achieve appropriate resolutions and reach effective outcomes Team player Other Evidence of CPD X X X X X X X X Professional membership of CIPD X NOTE The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Please visit the Halton Haven Hospice website for further information and application forms: https://www.haltonhaven.org.uk/join-us/ Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc. HR Manager /Person Spec/2025
JOB DESCRIPTION
Job Title
Location
Kitchen Lead / Supervisor
Halton Haven Hospice
Reporting To
Facilities Manager
Accountable To
CEO
Minimum
Qualifications
A recognised catering qualification
Current Food Hygiene Certificate.
The Kitchen lead is responsible for;
Job Summary
• The day-to-day management of the hospice’s catering service.
• The recruitment, appointment, and ongoing supervisions/appraisals of the
catering staff in consultation with the Facilities Manager.
• The ordering and correct storage of food, and other provisions.
• The preparation and serving of meals for patients, visitors, and staff.
Main Duties and Responsibilities.
Managerial
• To supervise the catering staff ensuring all duties carried out by them meet the
required standards of hygiene and food safety.
• To undertake the routine ordering of catering supplies, ensuring that these are
correctly and appropriately stored.
• To ensure a system of stock rotation and food labeling is in place and that staff
adhere to this.
• To monitor the use of the catering equipment ensuring their staff have received
appropriate training and understand the system for reporting faults.
• To undertake the catering duty Rota effectively taking into account staff requests
and the needs of the hospice.
• To order replacement crockery, and other kitchen equipment
following
consultation with the Facilities Manager.
• To complete two weekly menus in consultation with the Facilities Manager
ensuring these meet the requirements of the current patient/client group.
General Catering Tasks.
• To prepare patient and visitor meals at the pre-agreed times, and snack meals
for staff and other light refreshments as required.
• To undertake food preparation and cooking duties when rostered.
• To ensure that the food prepared is served at the correct temperature and that
accurate records are maintained.
• To ensure that all food items, (cooked or raw) are stored safely, appropriately,
and at the required temperature.
• To ensure that all cleaning activities are carried out as per the work schedule and
to the required standard.
Education and Training
• To undergo such education and training as may be necessary to competently
carry out the post.
Communication
• To carry out all duties involving patients, their families, staff and volunteers in a
courteous and respectful manner.
• To report all mishaps/accidents as and when they occur to the Facilities Manager
(or person in charge).
• To report any equipment shortages and/or electrical faults to the Facilities
Manager (or maintenance staff) as and when they occur.
• To respect the confidential nature of all patient information.
• To hold an agenda based quarterly team meeting and provide copies of the
minutes for the kitchen staff and Facilities Manager
General
• To act responsibly at all times ensuring that any actions do not bring the Hospice
into disrepute.
• To contribute to the team working and efficient functioning of the Hospice.
• To ensure compliance with the hospice policies and procedures and have regard
for the employees’ obligations under the Health and Safety at Work act 1974.
• To attend Fire Safety Training as required and demonstrate awareness of the
correct procedure to be undertaken in the event of a fire.
2
• To attend and participate in such meetings and events as may be reasonably
required.
NOTE
The duties and responsibilities referred to are an outline only and may be changed
in conjunction with the post holder, and in accordance with the needs of the
Hospice.
3
KITCHEN ASSISTANT Person Specification Criteria Qualifications Essential Desirable • Current Food Hygiene Certificate • Experience in the Catering Industry • Basic understanding of Health and Safety requirements Experience • Able to work independently and on • Cooking experience (using fresh own initiative ingredients) Skills And Knowledge Personal Qualities Other • Excellent communication skills, • Some knowledge of dietary requirements of service users within a Healthcare setting • Food presentation skills • Motivated to work within a Hospice environment • Hold an understanding of the values and behaviour expected within this role both written and verbal • Able to work sensitively and confidentially • Able to work in a team • Able to work to a high standard of cleanliness • Organisation skills and time management within a structured framework • Able to work well under pressure • Excellent interpersonal skills • Able to organise and prioritise workload • Self-motivated and able to motivate others • Effective team player • Able to work flexibly • Able to maintain a professional appearance at all times in conjunction with uniform policy • To undertake any other duty deemed reasonable as required by your Line Manager NOTE The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Any offer of employment will be conditional and subject to pre-employment checks as deemed appropriate to the role including identity, DBS, qualification, right-to-work, reference checks etc.
KITCHEN LEAD / SUPERVISOR Person Specification Criteria Qualifications Essential Desirable • Current Food Hygiene Certificate • Experience working in the Catering Industry • Catering qualification (City & Guilds or NVQ’s) • Basic understanding of Health and Safety requirements Experience • Able to work independently and on • Cooking experience (using Skills And Knowledge Personal Qualities Other own initiative • Experience of leading a team • Ability to cook the daily meals unsupervised fresh ingredients) • Excellent communication skills, • Some knowledge of dietary requirements of service users within a Healthcare setting • Food presentation skills • Experience with dysphagia both written and verbal • Able to work sensitively and confidentially • Able to work in a team • Able to work to a high standard of cleanliness • Organisation skills and time management within a structured framework • Able to work well under pressure • Supervise a team of staff and volunteers • Write new and exciting weekly menus for patients and staff • Excellent interpersonal skills • Able to organise and prioritise workload • Motivated to work within a Hospice or similar environment • Self-motivated and able to motivate • Hold an understanding of the others • Effective team player values and behaviour expected within this role • Able to work flexibly • Able to maintain a professional appearance while in work at all times • Maintain excellent uniform standards • To undertake any other duty deemed reasonable as required by your Line Manager NOTE: The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Any offer of employment will be conditional and subject to pre-employment checks as deemed appropriate to the role including identity, DBS, qualification, right-to-work, reference checks etc.
JOB DESCRIPTION Job Title Location Kitchen Assistant Halton Haven Hospice Reporting To Kitchen Lead Accountable To Facilities Manager Minimum Qualifications A current Food Hygiene Certificate. Job Summary The Kitchen Assistant is expected to; • Provide support to the kitchen lead, undertaking basic food preparation including the preparation of the Teatime meals and the lunchtime meals as required. • Perform cleaning duties as detailed in the work schedule, or as required by the Kitchen Lead, to the required standard. • Assist in the checking and storing of food orders and other provisions. Main Duties And Responsibilities General Tasks • To assist in basic food preparation as directed by the Kitchen Lead. • To prepare meals, ensuring these are served at the correct temperature and that this is recorded as per kitchen policy. • To prepare the vegetables and salad as required by the Kitchen Lead. • To undertake dishwashing duties using the dishwasher provided and hand the those cooking utensils not considered suitable for use in washing dishwasher. • To accept delivery of stock in the absence of a more senior person, checking this and ensuring it is correctly stored and that stock is rotated during this process. • To always work within the food safety policy guidelines. • To check diet notification forms for any allergies before preparing meals for service users. • To ensure the correct color-coded board and equipment is used for preparing food for service users with allergies, and that all food is prepared in a separate area of the kitchen away from other foods to avoid contamination. • To ensure that all food items, (cooked or raw) are stored safely, appropriately, and at the required temperature. • To undertake routine cleaning of the designated area to the required standard. These include; o Wiping the dining tables and chairs and cleaning the dining area after lunchtime meals. o Washing the work surfaces after use and at the end of each shift. o Wiping down door and other handles daily, ensuring these are free from debris and other contaminants. o Emptying the waste bin and washing this daily. o Ensuring the dining area and visitors room and their cups, containers and trays are kept clean. o Ensuring the fridge in the visitors room is stocked and all food is labelled and dated, discarding any unlabelled or out-of-date food items as per policy. o Ensuring visitors room is restocked at the end of each shift o Ensuring the floor is brushed thoroughly and mopped at the end of each shift. o Ensuring the food cupboard in the dining room is checked at the end of each shift and the canisters have been refilled. o Ensuring all closing checks are carried out at the end of each shift handing any relevant information over to the cook for the next day in the communications diary. Education and Training • To undergo such education and training as may be necessary to competently carry out the post. 2 Communication • To carry out all duties involving patients, their families, staff and volunteers in a courteous and respectful manner. • To report all mishaps/accidents as and when they occur to the Kitchen Lead (or person in charge). • To report any equipment shortages and/or electrical faults to the Kitchen Lead (or maintenance staff) as and when they occur. • To respect the confidential nature of all patient information. General • To act responsibly at all times ensuring that any actions do not bring the Hospice into disrepute. • To contribute to the team working and efficient functioning of the Hospice. • To ensure compliance with the hospice policies and procedures and have regard for the employees obligations under the Health and Safety at Work Act 1974. • To attend Fire Safety Training as required and demonstrate awareness of the correct procedure to be undertaken in the event of a fire. • To attend and participate in such meetings and events as may be reasonably required. NOTE The duties and responsibilities referred to are an outline only and may be changed in conjunction with the postholder, and in accordance with the needs of the Hospice. 3
JOB DESCRIPTION Quality Assurance Administrator Quality Assurance Manager Director of Care and Operational Services Job Title Reporting To Accountable To Role Summary • The postholder will have excellent proven general administration skills to support the Quality Assurance and Clinical Governance requirements of the Hospice. To assist in the development and monitoring of policies, procedures, guidelines, systems and infrastructure, which will ensure Halton Haven Hospice meets with its statutory, regulatory, and other compliance requirements in respect to the Care Quality Commission (CQC) and Cheshire and Merseyside Integrated Care Board (ICB). • The Quality Assurance Administrator will assist in collating and analysing data from various sources into meaningful reports ready for presentation at both internal and external meetings as appropriate. • The post holder will be expected to liaise between health and social care professionals with some direct communication and support to patients and families. A flexible approach to working is required. Key Tasks Quality Assurance • Responsible for collating data required to inform monthly quality reporting. This involves liaising with key personnel across several departments to ensure the data is received in good time in order to input and publish reports to schedule. • Maintenance of up-to-date patient data appropriate to facilitate external and internal reporting QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025 1 • Assisting in the production of quality and governance reports following receipt of necessary data and sharing the report with all appropriate stakeholders. • Support the Quality Assurance Manager in responding to information requests in a timely manner and within requested timescales. • Assisting with audit processes throughout the Hospice. • Promoting infection control and assisting in appropriate campaigns. • Assisting with the Hospice Clinical Governance/Patient Safety Meetings e.g. setting up a meeting schedule, setting an agenda for the meeting, producing minutes of the meeting. • Assisting with the preparation of a Quality Assurance Report for the Clinical Governance meeting. • Attendance at appropriate meetings, such as Clinical Governance Meetings. • Use of IT skills to demonstrate and evidence quality data. • Assisting with the maintenance of the Hospice risk register. • Assist in incident reporting processes, supporting the investigation of incidents as required. • Assisting with appropriate incident reporting to external stakeholders in a robust and timely manner. • Liaise with external colleagues as required to feed into locality data collection. • Participation in patient and carer feedback processes, including working with the Hospice Patient and Carer Representative. • Support Halton Haven Hospice to meet all regulatory, mandatory and statuary requirements, such as Care Quality Commission regulations and contractual service specifications. • Ensuring that the Hospice is familiar with the latest requirements from CQC in terms of evidencing Quality Statements and inspection processes. Assessing how the Hospice meets the Quality Statements and having the assessment of evidence of compliance available. Also ensuring that any gaps in evidence have action plans. • Assisting with the production of the Hospice annual Quality Account, ensuring that it is produced on time for presentation to stakeholders and then having the final version ready for publication at the end of June. • Assisting with Policy Reviews to a set schedule, ensuring that each Hospice Department reviews existing policies or produces new policies as required. • Maintain professional development in line with amendments to Quality Assurance specific requirements Policies and Procedures • Understand and comply with the policies and practices of Halton Haven Hospice. QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025 2 • Undertaking of policy development and review in line with set schedule of work • Attend statutory training in accordance with Halton Haven Hospice requirements. Health and Safety • The post holder must familiarise themselves with matters relating to health and safety management as they affect them personally and/or Halton Haven Hospice reporting any potential risks to life or property immediately in accordance with the Halton Haven Hospice Health & Safety policy and procedures. Staff must use all equipment provided to undertake their role safely. Other • Maintain absolute confidentiality in all areas of work. • Always behave with complete integrity, respect and professional dignity ensuring actions enhance the reputation of themselves and charity. • Any other duties commensurate with the grade and post. Safeguarding • is the responsibility of It the implementation of the Safeguarding policies, supported operationally by the Executive Management Team. the Hospice Trustees to oversee • While the Hospice Safeguarding Lead has primary legal responsibility for safeguarding at the Hospice, it is the everyday responsibility of each member of staff to actively safeguard our patients, service users and their families. • All staff, volunteers and trustees working for, or on behalf of, Halton Haven Hospice have a duty to not only promote the welfare and safety of adults at risk but to also report incidents of potential or actual harm. • Safeguarding Adults training, Safeguarding Children training, and Prevent Awareness training and Mental Capacity training are mandatory for all staff members. • The Hospice’s recruitment policies and procedures include legislative checks to ensure candidates are suitable for appointment. The Hospice shall recruit in line with this policy and procedure to protect those in its care as far as is reasonably practicable. Equality and Inclusion • Promote a culture which respects and values diversity, and support patients, visitors, and staff in exercising their rights. Foster an environment QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025 3 and service which strives to reflect the diversity of individual needs within the Hospice. • Promote and demonstrate awareness of anti-discriminatory practice or behavior which undermines equality and diversity in accordance with organisational policies and current legislation. • Ensuring compliance and assisting in producing reports for stakeholders in respect to the Hospice’s compliance with Equality and Inclusion criteria. NOTE: The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Any offer of employment will be conditional and subject to pre-employment checks as deemed appropriate to the role including identity, DBS, qualification, right-to- work, reference checks etc. QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025 4
QUALITY ASSURANCE ASSISTANT Person Specification Criteria Essential • Educated to at least Level 2 (GCSE or Equivalent) in numeracy and literacy or equivalent experience • ECDL (Level 2) or equivalent ICT qualification or evidence of extensive IT experience as part of an administrative role Desirable • Further education or general training relevant to the role • Experience of working with and • Experience of working with analysing quantitative and qualitative data/information, report writing and data returns staff and volunteers • Experience of working in a charity • Presenting prepared information and • Experience of health reports to individuals, small groups and meetings. informatics packages such as EMIS and Vantage • Clinical background • Proven ICT, especially Excel and other • Understanding of palliative MS Office Suite skills care • Basic understanding of Hospice movement • Ability to write and understand high level documentation in healthcare • Ability to work to tight deadlines and to manage a structured schedule • Excellent communication skills, both written and verbal • Research skills for facilitating policy writing • Excellent time management and ability to prioritise conflicting work demands • Highly motivated, can demonstrate initiative, team player who can manage and work independently and can demonstrate a positive and flexible approach • Ability to maintain confidentiality and data protection standards in all areas of work • This post is subject to a disclosure and barring check s n o i t a c i f i l a u Q e c n e i r e p x E d n A s l l i k S e g d e l w o n K l a n o s r e P s e i t i l a u Q e r u s o l c s i D s e c i v r e S g n i r r a B ) S B D ( d n a NOTE: The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Any offer of employment will be conditional and subject to pre-employment checks as deemed appropriate to the role including identity, DBS, qualification, right-to-work, reference checks etc.
BANK - Maintenance Assistant Person Specification Criteria Qualifications Essential Desirable • Basic knowledge of HVAC, plumbing • Basic Understanding of Health & Safety Requirements • Decoration skills • Joinery Skills and electrical systems • Experience in Maintenance. • Full Clean driving License. • Relevant qualification, such as an NVQ Level 2 or 3 in a building-related trade Experience • Experience using hand and electrical Skills And Knowledge tools • Able to work independently and working on own initiative • A strong commitment to and knowledge of health and safety regulations is essential. • Experience in a particular sector (e.g., automotive, or property management) • The role can be physically demanding, requiring the ability to perform manual work and work in various weather conditions. • Clear verbal and written communication skills are needed to interact with colleagues, customers, and managers. • Able to work sensitively and confidentially • Able to work in a team • Able to work to a high standard of workmanship • Organisation skills and time management within a structured framework • Able to work well under pressure • Practical skills in a variety of areas like minor plumbing, joinery, decorating, and basic electrical repairs. • Problem-solving: The ability to diagnose and troubleshoot issues efficiently is a core requirement. Personal Qualities Other • Skills in landscaping, such as grass cutting, hedge trimming, and grounds upkeep. • Excellent interpersonal skills • Self-motivated and able to motivate others • The ability to work effectively as part of a team is important, though the ability to work independently. • The ability to manage own workload, prioritize tasks, and meet deadlines • The ability to use technology for tasks like sending emails or logging reports • Able to work flexibly • Maintain a professional appearance while in work at all times in conjunction with uniform guidelines & PPE • To undertake any other duty deemed reasonable as required by your Line Manager • Motivated to work within a Hospice environment • Hold an understanding of the values and behaviour expected within this role • NOTE: The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Any offer of employment will be conditional and subject to pre-employment checks as deemed appropriate to the role including identity, right-to-work, DBS, qualification, reference checks
JOB DESCRIPTION Job Title Bank Maintenance Assistant Location Halton Haven Hospice Reporting To Facilities Manager Accountable To Finance Director JOB SUMMARY The post holder will complete specific aspects of the Hospice’s Maintenance programme, whilst also undertaking any tasks delegated by the Facilities Manager. In addition to this the post holder will be required to support the work of the Facilities Manager. The post holder will also be expected to contribute, as and when required, to the general maintenance of the Hospice, its exterior, the grounds and within the retail outlet. The work will involve bending, lifting and moving and may be physically demanding, especially on the knees, back, shoulders, wrists and hands. 1 MAIN DUTIES AND RESPONSIBILITIES • To undertake on a daily basis the minor repairs recorded in the faults book • To undertake painting and decorating of patient rooms and other areas as required • To undertake all regular cleaning tasks stated in the Maintenance programme • To be responsible for the routine maintenance of the external pathways ensuring these do not present a hazard to patients, visitors or staff • To routinely check the external guttering and drains ensuring the pipe work is intact and kept clear • To ensure the outbuildings are maintained and in satisfactory condition • To routinely check the Hospice’s air conditioning units • To routinely check the ironmongery within the building repairing/replacing this as necessary • In conjunction with a competent person be responsible for the safe moving of heavy equipment within the building • To attend meetings relevant to the role • Assist to participate in the security of the building and contents of the Hospice FIRE SAFETY • To complete checks as trained and deemed capable of fulfilling • To complete Fire Alarm checks as/when appropriate • To complete relevant fire extinguisher checks as and when appropriate • To monitor fire doors, emergency lighting and emergency exits to ensure that they are fit for purpose at all times • To report all issues of concern promptly to the Facilities Manager. 2 EDUCATION AND TRAINING • To undergo such education and training as may be necessary to competently carry out the post DATA PROTECTION • You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information. DRIVING • To transport IPU patients to, and from the hospital, when other transport is inappropriate or not available • To deliver pharmacy requisitions to the local pharmacy and/or collect pharmacy orders • To provide transport for banking purposes for the hospice and retail outlet. COMMUNICATION • Maintain open communication both with and outside the team • To carry out all duties involving patients and their families in a courteous and respectful manner • To report all mishaps/accidents as and when they occur to the person in charge • To report any equipment faults as and when they occur to the person in charge • Maintain departmental, patient and whole Hospice confidentiality 3 GENERAL • To act responsibly at all times ensuring that any actions do not bring the Hospice into disrepute • To contribute to the team working and efficient functioning of the Hospice • To ensure compliance with the Hospices policies and procedures and have regard for the employees obligations under the Health and Safety work act 1974 • To attend Fire Safety Training as required and demonstrate awareness of the correct procedure to be undertaken in the event of a fire • To attend and participate in such meetings and events as may reasonably required • To complete mandatory e-learning training NOTE: The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Any offer of employment will be conditional and subject to pre-employment checks as deemed appropriate to the role including identity, right-to-work, DBS, qualification, reference checks 4