HALTON HAVEN HOSPICE

JOB DESCRIPTION

JOB TITLE
LOCATION
REPORTING TO
ACCOUNTABLE TO
HOURS
SALARY

IT Assistant
Halton Haven Hospice
Associate Director of IT and Transformation
CEO
22.5
£25,000 pa (pro rata)

Role purpose

The IT Assistant is an integral part of the hospice. The hospice relies on IT systems

for all aspects of care delivery, administration, fundraising, and communication.

The  IT  Assistant  will  ensure  timely  resolution  of  technical  issues,  minimising

downtime and maintaining smooth day-to-day operations.

Job Summary

•  Act as the first point of contact for IT issues, providing technical support

on hardware, software, and network matters.

•  Support  account  management  (creation,  modification,  disabling)

while ensuring compliance with GDPR, NHS Digital requirements, and

other  data  security  regulations  through  system  updates,  security

monitoring, and controlled user access.

•  Assist  with  the  maintenance  and  updating  of  IT  equipment,  asset

registers, licences, and warranties.

•  Provide support for key hospice systems, including:

o  Office 365

o  EMIS

o  Electronic Prescribing system

o  Xero

o  Donorflex

o  HR systems

1

o  EPOS

o  Vantage

•  Escalate  issues  appropriately  to  the  Associate  Director  or  external

support providers.

•  Support  training  sessions,  user  guides,  and  IT  clinics  to  build  staff  IT

confidence.

•  Assist  in  the  implementation  of  new  applications,  upgrades,  and

security improvements in line with the hospice’s digital transformation

strategy.  This  includes  supporting  the  expansion  of  digital  clinical

systems and approaches that:

o  Enhance patient care

o  Streamline workflows

o

Improve staff efficiency

•  Provide  cover  for  certain  IT-related  Associate  Director  responsibilities

during periods of absence (with training provided).

Education and Training

•

To  participate  in  and  contribute  to  own  individual  performance  review,

assisting in identification of personal training and development needs.

•

To  undergo  such  education  and  training  as  may  be  necessary  to

competently carry out the post.

•

To contribute to the education of other clinical staff within the hospice

General

•

To  act  responsibly  at  all  times  ensuring  that  any  actions  do  not  bring  the

hospice into disrepute.

•

•

•

To contribute to the team working and efficient functioning of the hospice.

To ensure compliance with the policies and procedures of the hospice

To attend and participate in such meetings and events as may be reasonably

required.

NOTE

2

The duties and responsibilities referred to within this document are an outline only
and may be  changed  in  conjunction with the  post  holder and  in accordance
with the needs of the hospice.

3

IT Assistant
Person Specification

Criteria
Right to work

•  Proof of the right to live and work

in the UK

Essential
X

Desirable

Qualifications
and Experience

•  Nationally recognised IT Support

qualification or Degree in
Computer Science, IT, or relevant
experience.

•  Proven experience as an IT

Support Assistant or similar role

•  Excellent problem-solving and

troubleshooting skills

•  Strong Knowledge of Windows 11

& Office 365, software, and
networks

•  Knowledge of cybersecurity best
practices; Remote working and
cloud-based systems; Training and
user support delivery

•  Good understanding of LAN/WAN

networks

•  Ability to diagnose and resolve

technical issues

•  Strong attention to detail

•  Good understanding of GDPR

and confidentiality

Key Skills and
Competencies

•  Computer Literate

•  Excellent Communication skills

•  Ability  to  develop  strong  working
and

internally

relationships
externally

HR Manager /Person Spec/2025

X

X

X

X

X

X

X

X

X

X

X

X

•  An

ability

reasoning
challenge

to
skills

demonstrate
address
to

•  An ability to organise self and

others

X

X

Other

•  Self motivation

•  Commitment to personal and
professional development

•  Effective time management skills

•  Flexibility

•  Open, honest approach

X

X

X

X

X

NOTE

The duties and responsibilities referred to are an outline only and may be changed in
conjunction with the post holder, and in accordance with the needs of the Hospice.

Please visit the Halton Haven Hospice website for further information and application
forms: https://www.haltonhaven.org.uk/join-us/

Offers of employment will be conditional and subject to pre-employment checks as
deemed appropriate including identity, DBS, qualification, right-to-work, reference
checks etc.

HR Manager /Person Spec/2025

HUMAN RESOURCES MANAGER
Person Specification

Proof of the right to live and work in the
UK

Essential
X

Desirable

X

X

X

X

X

X

X

Criteria
Right to work

Qualifications
and Experience

CIPD Level 5 or equivalent qualification

X

CIPD level 7 or equivalent qualification

Experience of working in a multi
professional setting

X

Experience of working in a healthcare
environment

Key Skills and
Competencies

Presentation and report writing skills

Working knowledge of pay roll
compliance

Experience of working with Volunteers

Safer recruitment qualification

Mediation skills

Team/People management experience

Exceptional communication and
interpersonal skills.

Excellent Verbal and written skills

Able to demonstrate their integrity and an
ethical mindset

Adept at problem-solving and conflict
resolution

Strong analytical and observational skills
Knowledge of Employment law and
organisational compliance

Familiarity with HR software to be able to
produce reports and present findings to
board and senior managers

X

X

X

X

X

X

X

HR Manager /Person Spec/2025

Ability to contribute to the development of
management through coaching and
mentorship

The ability to influence and develop good
working relationships at all levels of the
organsaiton

Ability to work independently and as part
of a multi-disciplinary team

Empathetic and approachable

Good organisational, administrative skills
and time management.

Ability to take a pragmatic approach to
achieve appropriate resolutions and
reach effective outcomes

Team player

Other

Evidence of CPD

X

X

X

X

X

X

X

X

Professional membership of CIPD

X

NOTE

The  duties  and  responsibilities  referred  to  are  an  outline  only  and  may  be  changed  in
conjunction with the post holder, and in accordance with the needs of the Hospice.

Please visit the Halton Haven Hospice website for further information and application forms:
https://www.haltonhaven.org.uk/join-us/

Offers of employment will be conditional and subject to pre-employment checks as deemed
appropriate including identity, DBS, qualification, right-to-work, reference checks etc.

HR Manager /Person Spec/2025

JOB DESCRIPTION

Job Title

Location

Kitchen Lead / Supervisor

Halton Haven Hospice

Reporting To

                                      Facilities Manager

Accountable To

                                               CEO

Minimum
Qualifications

A recognised catering qualification
Current Food Hygiene Certificate.

The Kitchen lead is responsible for;

Job Summary

•  The day-to-day management of the hospice’s catering service.

•  The recruitment, appointment, and ongoing supervisions/appraisals of the

catering staff in consultation with the Facilities Manager.

•  The ordering and correct storage of food, and other provisions.

•  The preparation and serving of meals for patients, visitors, and staff.

Main Duties and Responsibilities.

Managerial

•  To  supervise the  catering  staff  ensuring  all  duties carried  out  by them meet the

required standards of hygiene and food safety.

•  To  undertake  the  routine  ordering  of  catering  supplies,  ensuring  that  these  are

correctly and appropriately stored.

•  To ensure a system of stock rotation and food labeling is in place and that staff

adhere to this.

•  To monitor the use of the catering equipment ensuring their staff have received

appropriate training and understand the system for reporting faults.

•  To undertake the catering duty Rota effectively taking into account staff requests

and the needs of the hospice.

•  To  order  replacement  crockery,  and  other  kitchen  equipment

following

consultation with the Facilities Manager.

•  To  complete  two  weekly  menus  in  consultation  with  the  Facilities  Manager

ensuring these meet the requirements of the current patient/client group.

General Catering Tasks.

•  To  prepare  patient  and  visitor  meals  at  the  pre-agreed  times,  and  snack  meals

for staff and other light refreshments as required.

•  To undertake food preparation and cooking duties when rostered.

•  To  ensure  that  the  food  prepared  is  served  at  the  correct  temperature and  that

accurate records are maintained.

•  To  ensure  that  all  food  items,  (cooked  or  raw)  are  stored  safely,  appropriately,

and at the required temperature.

•  To ensure that all cleaning activities are carried out as per the work schedule and

to the required standard.

Education and Training

•  To  undergo  such  education  and  training  as  may  be  necessary  to  competently

carry out the post.

Communication

•  To carry out all duties involving patients, their families, staff and volunteers in a

courteous and respectful manner.

•  To report all mishaps/accidents as and when they occur to the Facilities Manager

(or person in charge).

•  To  report  any  equipment  shortages  and/or  electrical  faults  to  the  Facilities

Manager (or maintenance staff) as and when they occur.

•  To respect the confidential nature of all patient information.

•  To  hold  an  agenda  based  quarterly  team  meeting  and  provide  copies  of  the

minutes for the kitchen staff and Facilities Manager

General

•  To act responsibly at all times ensuring that any actions do not bring the Hospice

into disrepute.

•  To contribute to the team working and efficient functioning of the Hospice.

•  To ensure compliance with the hospice policies and procedures and have regard
for the employees’ obligations under the Health and Safety at Work act 1974.

•  To  attend  Fire  Safety  Training  as  required  and  demonstrate  awareness  of  the

correct procedure to be undertaken in the event of a fire.

2

•  To  attend  and  participate  in  such  meetings  and  events  as  may  be  reasonably

required.

NOTE

The duties and responsibilities referred to are an outline only and may be changed
in  conjunction  with  the  post  holder,  and  in  accordance  with  the  needs  of  the
Hospice.

3

KITCHEN ASSISTANT

Person Specification

Criteria
Qualifications

Essential

Desirable

•  Current Food Hygiene Certificate
•  Experience in the Catering Industry

•  Basic understanding of Health
and Safety requirements

Experience

•  Able to work independently and on

•  Cooking experience (using fresh

own initiative

ingredients)

Skills And
Knowledge

Personal
Qualities

Other

•  Excellent communication skills,

•  Some knowledge of dietary

requirements of service users
within a Healthcare setting

•  Food presentation skills

•  Motivated to work within a
Hospice environment

•  Hold an understanding of the

values and behaviour expected
within this role

both written and verbal
•  Able to work sensitively and

confidentially

•  Able to work in a team
•  Able to work to a high standard of

cleanliness

•  Organisation skills and time

management within a structured
framework

•  Able to work well under pressure

•  Excellent interpersonal skills
•  Able to organise and prioritise

workload

•  Self-motivated and able to motivate

others

•  Effective team player

•  Able to work flexibly
•  Able to maintain a professional
appearance at all times in
conjunction with uniform policy

•  To undertake any other duty

deemed reasonable as required by
your Line Manager

NOTE

The  duties  and  responsibilities  referred  to  are  an  outline  only  and  may  be  changed  in
conjunction with the post holder, and in accordance with the needs of the Hospice.

Any offer of employment will be conditional and subject to pre-employment checks as deemed
appropriate to the role including identity, DBS, qualification, right-to-work, reference checks
etc.

KITCHEN LEAD / SUPERVISOR

Person Specification

Criteria
Qualifications

Essential

Desirable

•  Current Food Hygiene Certificate
•  Experience working in the Catering

Industry

•  Catering qualification (City &

Guilds or NVQ’s)

•  Basic understanding of
Health and Safety
requirements

Experience

•  Able to work independently and on

•  Cooking experience (using

Skills And
Knowledge

Personal
Qualities

Other

own initiative

•  Experience of leading a team
•  Ability to cook the daily meals

unsupervised

fresh ingredients)

•  Excellent communication skills,

•  Some knowledge of dietary

requirements of service users
within a Healthcare setting

•  Food presentation skills
•  Experience with dysphagia

both written and verbal
•  Able to work sensitively and

confidentially

•  Able to work in a team
•  Able to work to a high standard of

cleanliness

•  Organisation skills and time

management within a structured
framework

•  Able to work well under pressure
•  Supervise a team of staff and

volunteers

•  Write new and exciting weekly
menus for patients and staff

•  Excellent interpersonal skills
•  Able to organise and prioritise

workload

•  Motivated to work within a

Hospice or similar
environment

•  Self-motivated and able to motivate

•  Hold an understanding of the

others

•  Effective team player

values and behaviour
expected within this role

•  Able to work flexibly
•  Able to maintain a professional
appearance while in work at all
times

•  Maintain excellent uniform

standards

•  To undertake any other duty

deemed reasonable as required by
your Line Manager

NOTE:

The  duties  and  responsibilities  referred  to  are  an  outline  only  and  may  be  changed  in
conjunction with the post holder, and in accordance with the needs of the Hospice.

Any offer of employment will be conditional and subject to pre-employment checks as deemed
appropriate to the role including identity, DBS, qualification, right-to-work, reference checks
etc.

JOB DESCRIPTION

Job Title

Location

Kitchen Assistant

Halton Haven Hospice

Reporting To

Kitchen Lead

Accountable To

Facilities Manager

Minimum
Qualifications

A current Food Hygiene Certificate.

Job Summary

The Kitchen Assistant is expected to;

•  Provide support to the kitchen lead, undertaking basic food preparation including

the preparation of the Teatime meals and the lunchtime meals as required.

•  Perform cleaning duties as detailed in the work schedule, or as required by the

Kitchen Lead, to the required standard.

•  Assist in the checking and storing of food orders and other provisions.

Main Duties And Responsibilities

General Tasks

•  To assist in basic food preparation as directed by the Kitchen Lead.

•  To prepare meals, ensuring these are served at the correct temperature and that

this is recorded as per kitchen policy.

•  To prepare the vegetables and salad as required by the Kitchen Lead.

•  To  undertake  dishwashing  duties  using  the  dishwasher  provided  and  hand
the

those  cooking  utensils  not  considered  suitable  for  use

in

washing
dishwasher.

•  To accept delivery of stock in the absence of a more senior person, checking this
and ensuring it is correctly stored and that stock is rotated during this process.

•  To always work within the food safety policy guidelines.

•  To  check  diet  notification  forms  for  any  allergies  before  preparing  meals  for

service users.

•  To ensure the correct color-coded board and equipment is used for preparing
food for service users with allergies, and that all food is prepared in a separate
area of the kitchen away from other foods to avoid contamination.

•  To  ensure  that  all  food  items,  (cooked  or  raw)  are  stored  safely,  appropriately,

and at the required temperature.

•  To  undertake  routine  cleaning  of  the  designated  area  to  the  required  standard.

These include;

o  Wiping  the  dining  tables  and  chairs  and  cleaning  the  dining  area  after

lunchtime meals.

o  Washing the work surfaces after use and at the end of each shift.

o  Wiping down door and other handles daily, ensuring these are free from

debris and other contaminants.

o  Emptying the waste bin and washing this daily.

o  Ensuring the dining area and visitors room and their cups, containers and

trays are kept clean.

o  Ensuring the fridge in the visitors room is stocked and all food is labelled
and  dated,  discarding  any  unlabelled  or  out-of-date  food  items  as  per
policy.

o  Ensuring visitors room is restocked at the end of each shift

o  Ensuring the floor is brushed thoroughly and mopped at the end of each

shift.

o  Ensuring  the  food  cupboard  in  the  dining  room  is  checked  at  the  end  of

each shift and the canisters have been refilled.

o  Ensuring  all  closing  checks  are  carried  out  at  the  end  of  each  shift
handing any relevant information over to the cook for the next day in the
communications diary.

Education and Training

•  To  undergo  such  education  and  training  as  may  be  necessary  to  competently

carry out the post.

2

Communication

•  To carry out all duties involving patients, their families, staff and volunteers in a

courteous and respectful manner.

•  To report all mishaps/accidents as and when they occur to the Kitchen Lead (or

person in charge).

•  To report any equipment shortages and/or electrical faults to the Kitchen Lead (or

maintenance staff) as and when they occur.

•  To respect the confidential nature of all patient information.

General

•  To act responsibly at all times ensuring that any actions do not bring the Hospice

into disrepute.

•  To contribute to the team working and efficient functioning of the Hospice.

•  To ensure compliance with the hospice policies and procedures and have regard
for the employees obligations under the Health and Safety at Work Act 1974.

•  To  attend  Fire  Safety  Training  as  required  and  demonstrate  awareness  of  the

correct procedure to be undertaken in the event of a fire.

•  To  attend  and  participate  in  such  meetings  and  events  as  may  be  reasonably

required.

NOTE

The duties and responsibilities referred to are an outline only and may be changed
in  conjunction  with  the  postholder,  and  in  accordance  with  the  needs  of  the
Hospice.

3

JOB DESCRIPTION

Quality Assurance Administrator

Quality Assurance Manager

Director  of  Care  and  Operational
Services

Job Title

Reporting To

Accountable To

Role Summary

•  The  postholder  will  have  excellent  proven  general  administration  skills  to
support the Quality Assurance and Clinical Governance requirements of the
Hospice.  To  assist  in  the  development  and  monitoring  of  policies,
procedures,  guidelines,  systems  and  infrastructure,  which  will  ensure
Halton  Haven  Hospice  meets  with  its  statutory,  regulatory,  and  other
compliance requirements in respect to the Care Quality Commission (CQC)
and Cheshire and Merseyside Integrated Care Board (ICB).

•  The Quality Assurance Administrator will assist in collating and analysing
data from various sources into meaningful reports ready for presentation at
both internal and external meetings as appropriate.

•  The post holder will be expected to liaise between health and social care
professionals with some direct communication and support to patients and
families. A flexible approach to working is required.

Key Tasks

Quality Assurance

•  Responsible for collating data required to inform monthly quality reporting.
This  involves  liaising  with  key  personnel  across  several  departments  to
ensure the data is received in good time in order to input and publish reports
to schedule.

•  Maintenance of up-to-date patient data appropriate to facilitate external and

internal reporting

QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025

1

•  Assisting  in  the  production  of  quality  and  governance  reports  following

receipt  of  necessary  data  and  sharing  the  report  with  all  appropriate
stakeholders.

•  Support  the  Quality  Assurance  Manager  in  responding  to  information

requests in a timely manner and within requested timescales.

•  Assisting with audit processes throughout the Hospice.
•  Promoting infection control and assisting in appropriate campaigns.
•  Assisting  with  the  Hospice  Clinical  Governance/Patient  Safety  Meetings
e.g.  setting  up  a  meeting  schedule,  setting  an  agenda  for  the  meeting,
producing minutes of the meeting.

•  Assisting with the preparation of a Quality Assurance Report for the Clinical

Governance meeting.

•  Attendance  at  appropriate  meetings,  such  as  Clinical  Governance

Meetings.

•  Use of IT skills to demonstrate and evidence quality data.
•  Assisting with the maintenance of the Hospice risk register.
•  Assist  in  incident  reporting  processes,  supporting  the  investigation  of

incidents as required.

•  Assisting  with  appropriate  incident  reporting  to  external  stakeholders  in a

robust and timely manner.

•  Liaise  with  external  colleagues  as  required  to  feed  into  locality  data

collection.

•  Participation  in  patient  and  carer  feedback  processes,  including  working

with the Hospice Patient and Carer Representative.

•  Support  Halton  Haven  Hospice  to  meet  all  regulatory,  mandatory  and
statuary requirements, such as Care Quality Commission regulations and
contractual service specifications.

•  Ensuring that the Hospice is familiar with the latest requirements from CQC
in  terms  of  evidencing  Quality  Statements  and  inspection  processes.
Assessing how the Hospice meets the Quality Statements and having the
assessment  of  evidence  of  compliance  available.  Also  ensuring  that  any
gaps in evidence have action plans.

•  Assisting  with  the  production  of  the  Hospice  annual  Quality  Account,
ensuring  that  it  is produced  on  time  for  presentation  to  stakeholders  and
then having the final version ready for publication at the end of June.
•  Assisting with Policy Reviews to a set schedule, ensuring that each Hospice

Department reviews existing policies or produces new policies as required.

•  Maintain  professional  development  in  line  with  amendments  to  Quality

Assurance specific requirements

Policies and Procedures

•  Understand  and  comply  with  the  policies  and  practices  of  Halton  Haven

Hospice.

QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025

2

•  Undertaking of policy development and review in line with set schedule of

work

•  Attend  statutory  training  in  accordance  with  Halton  Haven  Hospice

requirements.

Health and Safety

•  The post holder must familiarise themselves with matters relating to health
and  safety  management  as  they  affect  them  personally  and/or  Halton
Haven Hospice reporting any potential risks to life or property immediately
in accordance with the Halton Haven Hospice Health & Safety policy and
procedures. Staff must use all equipment provided to undertake their role
safely.

Other

•  Maintain absolute confidentiality in all areas of work.
•  Always  behave  with  complete  integrity,  respect  and  professional  dignity

ensuring actions enhance the reputation of themselves and charity.

•  Any other duties commensurate with the grade and post.

Safeguarding

•

is

the  responsibility  of

It
the
implementation of the Safeguarding policies, supported operationally by the
Executive Management Team.

the  Hospice  Trustees

to  oversee

•  While the Hospice Safeguarding Lead has primary legal responsibility for
safeguarding  at  the  Hospice,  it  is  the  everyday  responsibility  of  each
member of staff to actively safeguard our patients, service users and their
families.

•  All staff, volunteers and trustees working for, or on behalf of, Halton Haven
Hospice have a duty to not only promote the welfare and safety of adults at
risk but to also report incidents of potential or actual harm.

•  Safeguarding Adults training, Safeguarding Children training, and Prevent
Awareness training and Mental Capacity training are mandatory for all staff
members.

•  The  Hospice’s  recruitment  policies  and  procedures  include  legislative
checks  to  ensure  candidates  are  suitable  for  appointment.  The  Hospice
shall recruit in line with this policy and procedure to protect those in its care
as far as is reasonably practicable.

Equality and Inclusion

•  Promote  a  culture  which  respects  and  values  diversity,  and  support
patients, visitors, and staff in exercising their rights. Foster an environment

QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025

3

and service which strives to reflect the diversity of individual needs within
the Hospice.

•  Promote  and  demonstrate  awareness  of  anti-discriminatory  practice  or
behavior  which  undermines  equality  and  diversity  in  accordance  with
organisational policies and current legislation.

•  Ensuring compliance and assisting in producing reports for stakeholders in
respect to the Hospice’s compliance with Equality and Inclusion criteria.

NOTE: The duties and responsibilities referred to are an outline only and may be
changed in conjunction with the post holder, and in accordance with the needs of
the Hospice.
Any offer of employment will be conditional and subject to pre-employment checks
as deemed appropriate to the role including identity, DBS, qualification, right-to-
work, reference checks etc.

QA ADMINISRATOR JOB DESCRIPTION – 24th JULY 2025

4

QUALITY ASSURANCE ASSISTANT

Person Specification

Criteria

Essential
•  Educated to at least Level 2 (GCSE or
Equivalent) in numeracy and literacy or
equivalent experience

•  ECDL (Level 2) or equivalent ICT

qualification or evidence of extensive
IT experience as part of an
administrative role

Desirable

•  Further education or

general training relevant to
the role

•  Experience of working with and

•  Experience of working with

analysing quantitative and qualitative
data/information, report writing and
data returns

staff and volunteers

•  Experience of working in a

charity

•  Presenting prepared information and

•  Experience of health

reports to individuals, small groups and
meetings.

informatics packages such
as EMIS and Vantage

•  Clinical background

•  Proven ICT, especially Excel and other

•  Understanding of palliative

MS Office Suite skills

care

•  Basic understanding of
Hospice movement

•  Ability to write and understand high
level documentation in healthcare
•  Ability to work to tight deadlines and to

manage a structured schedule

•  Excellent communication skills, both

written and verbal

•  Research skills for facilitating policy

writing

•  Excellent time management and ability
to prioritise conflicting work demands

•  Highly motivated, can demonstrate

initiative, team player who can manage
and work independently and can
demonstrate a positive and flexible
approach

•  Ability to maintain confidentiality and
data protection standards in all areas
of work

•  This post is subject to a disclosure and

barring check

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NOTE:  The  duties  and  responsibilities  referred  to  are  an  outline  only  and  may  be
changed in conjunction with the post holder, and in accordance with the needs of the
Hospice.
Any offer of employment will be conditional and subject to pre-employment checks as
deemed  appropriate  to  the  role  including  identity,  DBS,  qualification,  right-to-work,
reference checks etc.

BANK - Maintenance Assistant

Person Specification

Criteria
Qualifications

Essential

Desirable

•  Basic knowledge of HVAC, plumbing

•  Basic Understanding of

Health & Safety
Requirements

•  Decoration skills
•  Joinery Skills

and electrical systems

•  Experience in Maintenance.
•  Full Clean driving License.
•  Relevant qualification, such as an

NVQ Level 2 or 3 in a building-related
trade

Experience

•  Experience using hand and electrical

Skills And
Knowledge

tools

•  Able to work independently and

working on own initiative
•  A strong commitment to and

knowledge of health and safety
regulations is essential.

•  Experience in a particular sector
(e.g., automotive, or property
management)

•  The role can be physically

demanding, requiring the ability to
perform manual work and work in
various weather conditions.

•  Clear verbal and written

communication skills are needed to
interact with colleagues, customers,
and managers.

•  Able to work sensitively and

confidentially

•  Able to work in a team
•  Able to work to a high standard of

workmanship

•  Organisation skills and time

management within a structured
framework

•  Able to work well under pressure
•  Practical skills in a variety of areas

like minor plumbing, joinery,
decorating, and basic electrical
repairs.

•  Problem-solving: The ability to

diagnose and troubleshoot issues
efficiently is a core requirement.

Personal
Qualities

Other

•  Skills in landscaping, such as grass

cutting, hedge trimming, and grounds
upkeep.

•  Excellent interpersonal skills
•  Self-motivated and able to motivate

others

•  The ability to work effectively as part
of a team is important, though the
ability to work independently.

•  The ability to manage own workload,
prioritize tasks, and meet deadlines
•  The ability to use technology for tasks
like sending emails or logging reports

•  Able to work flexibly
•  Maintain a professional appearance

while in work at all times in
conjunction with uniform guidelines &
PPE

•  To undertake any other duty deemed
reasonable as required by your Line
Manager

•  Motivated to work within
a Hospice environment
•  Hold an understanding of
the values and behaviour
expected within this role

•

NOTE: The duties and responsibilities referred to are an outline only and may be
changed in conjunction with the post holder, and in accordance with the needs of the
Hospice.

Any offer of employment will be conditional and subject to pre-employment checks
as deemed appropriate to the role including identity, right-to-work,  DBS,
qualification, reference checks

JOB DESCRIPTION

Job Title

Bank Maintenance Assistant

Location

Halton Haven Hospice

Reporting To

Facilities Manager

Accountable To

Finance Director

JOB SUMMARY

The  post  holder  will  complete  specific  aspects  of  the  Hospice’s  Maintenance

programme,  whilst  also  undertaking  any  tasks  delegated  by the  Facilities  Manager.

In addition to this the post holder will be required to support the work of the Facilities

Manager.

The  post  holder  will  also  be  expected  to  contribute,  as  and  when  required,  to  the

general  maintenance  of  the  Hospice,  its  exterior,  the  grounds  and  within  the  retail

outlet.

The work will involve bending, lifting and moving and may be physically demanding,

especially on the knees, back, shoulders, wrists and hands.

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MAIN DUTIES AND RESPONSIBILITIES

•  To undertake on a daily basis the minor repairs recorded in the faults book

•  To  undertake  painting  and  decorating  of  patient  rooms  and  other  areas  as

required

•  To undertake all regular cleaning tasks stated in the Maintenance programme

•  To  be  responsible  for  the  routine  maintenance  of  the  external  pathways

ensuring these do not present a hazard to patients, visitors or staff

•  To routinely check the external guttering and drains ensuring the pipe work is

intact and kept clear

•  To ensure the outbuildings are maintained and in satisfactory condition

•  To routinely check the Hospice’s air conditioning units

•  To routinely check the ironmongery within the building repairing/replacing this

as necessary

•

In conjunction with a competent person be responsible for the safe moving of
heavy equipment within the building

•  To attend meetings relevant to the role

•  Assist to participate in the security of the building and contents of the Hospice

FIRE SAFETY

•  To complete checks as trained and deemed capable of fulfilling

•  To complete Fire Alarm checks as/when appropriate

•  To complete relevant fire extinguisher checks as and when appropriate

•  To monitor fire doors, emergency lighting and emergency exits to ensure that

they are fit for purpose at all times

•  To report all issues of concern promptly to the Facilities Manager.

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EDUCATION AND TRAINING

•  To undergo such education and training as may be necessary to competently

carry out the post

DATA PROTECTION

•  You  should  make  yourself  aware  of  the  requirements  of  the  Data  Protection
Act and follow local codes of practice to ensure appropriate action is taken to
safeguard confidential information.

DRIVING

•  To  transport  IPU  patients  to,  and  from  the  hospital,  when  other  transport  is

inappropriate or not available

•  To  deliver  pharmacy  requisitions  to  the  local  pharmacy  and/or  collect

pharmacy orders

•  To provide transport for banking purposes for the hospice and retail outlet.

COMMUNICATION

•  Maintain open communication both with and outside the team

•  To carry out all duties involving patients and their families in a courteous and

respectful manner

•  To  report  all  mishaps/accidents  as  and  when  they  occur  to  the  person  in

charge

•  To  report  any  equipment  faults  as  and  when  they  occur  to  the  person  in

charge

•  Maintain departmental, patient and whole Hospice confidentiality

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GENERAL

•  To  act  responsibly  at  all  times  ensuring  that  any  actions  do  not  bring  the

Hospice into disrepute

•  To contribute to the team working and efficient functioning of the Hospice

•  To  ensure  compliance  with  the  Hospices  policies  and  procedures  and  have
regard  for  the  employees  obligations  under  the  Health  and  Safety  work  act
1974

•  To attend Fire Safety Training as required and demonstrate awareness of the

correct procedure to be undertaken in the event of a fire

•  To  attend  and  participate  in  such  meetings  and  events  as  may  reasonably

required

•  To complete mandatory e-learning training

NOTE: The duties and responsibilities referred to are an outline only and may be
changed in conjunction with the post holder, and in accordance with the needs of the
Hospice.

Any offer of employment will be conditional and subject to pre-employment checks
as deemed appropriate to the role including identity, right-to-work, DBS, qualification,
reference checks

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