1. Job Description

Job Title:

Location:

Volunteer Coordinator

Halton Haven Hospice, Barnfield Avenue, Murdishaw,
Runcorn, WA7 6EP

Responsible to:

               HR Manager

Responsible for:                          Halton Haven Volunteers

Length of Contract:

Permanent

1.  Job Purpose

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To coordinate all elements of volunteering within Halton Haven Hospice
and shops and to be a source of support for volunteers.
To identify the volunteering needs of the organisation and manage and
support the recruitment, placement, and retention of volunteers for our
services.
To encourage and support the personal development of our volunteers.

2.  Main Duties and Responsibilities

Project Management:

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To encourage regular involvement opportunities
To advertise for, and recruit volunteers to support services across the hospice.
To manage DBS process for all volunteers and check their references.
To ensure effective communication across our volunteer networks, the
wider hospice team, board of trustees and local stakeholders.
To develop partnership relationships with organisations across the
surrounding areas, lead in the promotion of the volunteering service and
increase the number of volunteers uptake from diverse communities.
To provide timely, accurate information as requested, for the purposes of
monitoring and evaluation to evidence the impact of projects.
To organise recognition and award events to celebrate achievements of our
volunteers.

Organisational Volunteer Development:

•  Raise staff awareness of the potential benefits and impact of volunteering

to encourage opportunities across the hospice.

•  Advertise volunteering opportunities widely to encourage wider

engagement.

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•  Ensure Halton Haven’s volunteering practices are kept up to date and in

line with legislation and good practice.

Delivering Peer Led Interventions:

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To develop and deliver a range of successful approaches to volunteer led
support, in the best interests of our volunteers.
To encourage approaches which support individuals with lived experience.
To  identify  and  manage  any  potential  risk  and  safeguarding  concerns
relating to our volunteers and to take proactive action to resolve.

Supporting & Training Volunteers:

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•  Support staff who directly supervise volunteers to focus on the personal
development and support needs of individuals, and to be available for
support when resolving difficulties or challenges.
To  support  the  delivery  of  effective  inductions  and  mandatory  volunteer
training.
To encourage access to a range of personal development opportunities and
training,  including  coordinating  external  training  for  volunteers  where
appropriate.
To  develop  and  deliver  a  range  of  resources  to  support  effective
management and person-centred support for volunteers.
To communicate and share relevant information with volunteers regularly.
To provide opportunities to recognise volunteer contribution, give thanks for
their support and to bring them together to build their network.

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3.  General Responsibilities

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To adhere to Halton Haven’s policy portfolio, including Diversity, Equity and
Inclusion, Privacy, Health and Safety and Safeguarding Policies.
To engage in supervision from your designated manager.
To undergo training and development as is necessary to maintain
appropriate performance in the post.
To attend staff meetings and organisational events when possible.

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•  Be efficient, responsible and maintain a high level of personal organisation.
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To undertake any other reasonable tasks consistent with the post.

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3.  Person Specification

Dimension

Scope

Essential  Desirable

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Experience &
Qualifications

Knowledge

Skills &
Abilities

Experience of working within the field of
health and social care or the voluntary
sector
Experience of providing project
management and meeting targets,
outputs and outcomes
Experience of managing a small team,
including volunteers

Experience of designing, developing and
delivering training
Good knowledge of the hospice services
and the impact of volunteering

A clear understanding of best practice
for volunteer recruitment and retention
Strong grasp of equal opportunities,
confidentiality, data-protection, risk
management and anti-discrimination
practice
A thorough understanding of boundaries
when working with a health care
environment
Ability to motivate and coach people

Capable of working under own initiative,
planning and prioritising own workloads
Strong team working skills
Ability to communicate effectively both
orally and in writing
Ability to network and engage with
multiple external agencies
Excellent listening skills with the ability to
offer empathy and guided support
To  work  within  Halton  Haven’s  mission  &
values
Proficiency in Microsoft Office packages.

Strong administrative skills, including use of
databases
Positive and flexible attitude to work

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Assessed by
Application/
Interview
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