Carers Energy Support Advisor

JOB ADVERT

Job Title: Carers Energy Support Advisor

Hours: 14.5 hours per week (flexible working options available)

Salary: £26,000 - £28,277 FTE, depending on experience

Actual salary: £10,189 - £11,081 per annum, based on 14.5 hours per week

Contract: Fixed Term until 31/03/2028

Location: Coventry-based, with travel across the organisation’s area of operation. Hybrid working available.

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

The Role

To deliver specialist, person-centred energy advice and practical energy support to unpaid carers across Coventry, as part of the Carers Energy Wellbeing Project. The role will help vulnerable carers reduce energy costs, improve home warmth and safety, and access wider support services.

The postholder will provide both in-depth and light-touch energy advice, deliver home visits and community-based sessions, distribute small energy-saving and winter-warmth measures, and support crisis interventions where households are at risk of cold or unsafe living conditions.

What We Offer

• Competitive salary

Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days and Bank Holidays, plus your 'birtholiday' (pro-rated for part time employees)

• Pension contribution scheme

Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

Ongoing training and development opportunities (including City & Guilds Level 3 Energy Awareness qualification)

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

JOB DESCRIPTION

Job Title: Carers Energy Support Advisor

Salary: £26,000 - £28,277 FTE, depending on experience

Hours: 14.5 hours per week (flexible working options available)

Contract: Fixed Term until 31/03/2028

Location: Coventry-based, with travel across the organisation’s area of operation. Hybrid working available.

Reporting to: Finance and Resources Manager

ROLE PURPOSE

RESPONSIBILITIES

Main Responsibilities

Act as the main point of contact for unpaid carers experiencing difficulties managing energy costs, taking a holistic approach to identifying ways to reduce bills, improve efficiency, and increase household energy security.

Manage a caseload of carers requiring advice and practical support, prioritising those at risk of fuel poverty or living in cold or unsafe homes.

Deliver tailored energy advice covering bills, tariffs, meters, heating systems, energy consumption, switching options, social tariffs, and financial support schemes.

Support carers to access relevant assistance including tariff switching, social tariffs, Warm Home Discount, and other energy-related entitlements.

Provide practical guidance on energy efficiency and behaviour change, helping carers develop tools and strategies to better manage energy use and household costs.

Act as a “Carers Energy Wellbeing Champion” within the organisation, supporting colleagues to identify carers experiencing energy hardship and ensuring appropriate referrals into the service.

Deliver energy-saving workshops, group sessions, and outreach activities across community settings, carer hubs, and online platforms.

Produce accessible information and resources for carers, including leaflets, guidance sheets, and practical tips on reducing energy use and improving warmth.

Distribute small energy-saving measures and winter-warmth items, ensuring support is targeted to those most in need.

Build and maintain effective partnerships with key stakeholders, including local authorities, health partners, and voluntary sector organisations, to strengthen re...

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