Job Description: Day Services Team Leader Job Title: Day Services Team Leader Reports to: Head of Day Services Location: Various Salary: £28,000 per annum Hours: Full Time Monday – Friday (37 hours) Purpose of the Role Carers Trust Heart of England’s core aim is to support unpaid carers and their families by providing the highest possible quality services, information, advice, and support. Supporting unpaid carers to have a life alongside their caring role and to access the support they need. The Day Services Team Leader will be responsible for the effective daily operation and direct delivery of day service sessions across Carers Trust Heart of England’s area of operation. The postholder will lead by example — supporting staff, volunteers, and participants to create safe, person-centred, and engaging sessions for people with a wide range of needs, including dementia, acquired brain injury, physical disabilities, and learning disabilities. They will act as the main point of contact during service delivery, ensuring high standards of care and support, positive communication with families and carers, and a welcoming, inclusive environment for all participants. Key Responsibilities • Lead and oversee the day-to-day running of day service sessions, including set up and closing, ensuring they are safe, well-organised, and person centred. • With the Head of Day Services ensure there is adequate staff cover for sessions, proactively arranging cover and sessional support where necessary. • Ensure activities are creative, inclusive, and flexible. • Actively participate in the direct delivery of activities, providing hands-on support and engagement with service users to include help with mobility, medication, personal care, and support at mealtimes. • Supervise, support, and motivate staff and volunteers during sessions, ensuring effective teamwork. • Plan and coordinate daily activity programmes that are engaging, inclusive, and tailored to participants’ needs and interests. • Act as the main point of contact for carers, families, and visitors during sessions, ensuring effective communication and support. • Ensure all safeguarding, health and safety, and regulatory requirements are consistently met. • Maintain accurate records, including attendance, incident reports, and support plans, as required and including some same-day data entry into client record management systems. • Provide feedback and updates to the Head of Day Services regarding session delivery, outcomes, and any concerns. • Contribute to the continuous improvement of services, bringing forward ideas and suggestions for development. • Support new staff and volunteers through induction, mentoring, and on-the-job guidance. • Promote equality, diversity, and inclusion in all aspects of service delivery. • Be prepared to on occasion attend events or activities outside of core hours e.g. evenings and/or weekends. Other Duties • To ensure that all activities undertaken on behalf of Carers Trust Heart of England, externally or internally, are executed in accordance with the overall aims of the organisation and in line with policies and procedures. • To undertake these duties in a framework that recognises the diversity of employees and encourages equality of opportunity for all. • To undertake any other duties as delegated which are deemed appropriate within the grade and responsibilities of the post following consultation with the postholder. • Where appropriate to monitor ongoing environmental health and safety issues, reporting repairs and defects as appropriate. This job description may be subject to change by agreement from time to time, to reflect the changing needs of the organisation. Person Specification: Day Services Team Leader Essential • Experience working in a social care, health, or community support setting. • Strong leadership and team coordination skills, with the ability to motivate others. • Ability to deliver and participate in engaging activities that meet a range of needs. • Excellent communication and interpersonal skills, with the ability to build positive relationships with service users, carers, and families. • Knowledge of safeguarding, health and safety, and best practice in supporting people with diverse needs. • Organised and reliable, with good record-keeping and reporting skills. • Flexible and adaptable, able to respond to changing needs and priorities. • Car driver and have access to own vehicle. Desirable • Supervisory or team leader experience. • Relevant qualification in health, social care, or community work. • Knowledge of the challenges faced by unpaid carers. • First Aid training and/or other relevant specialist training. • Carers Trust is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment.
Wellbeing Adviser for Carers Wellbeing Services in Warwickshire Supporting Carers in Coventry Carers Trust Heart of England Wellbeing Services JOB ADVERT Job Title: Wellbeing Advisor Salary: £25,700 per annum (starting salary) Hours: 37 per week Accountability: To the Wellbeing Service Manager Contract: Permanent Location: Warwickshire Carers Trust Heart of England’s aim is to support carers and their families by providing the highest possible quality services, information, advice and support. Supporting carers to have a life alongside their caring role. The successful candidate will join a dynamic and busy team supporting carers across Warwickshire. The role Carers Trust Heart of England aims to improve the identification and support of carers in the community across Warwickshire. Statutory agencies in Health and Social Care are ideally positioned to play a collaborative role in identifying and initiating support for carers and their families. We are looking for a Wellbeing Carers Adviser to develop and deliver this work in partnership with the Wellbeing Services and Warwickshire County Council. Wellbeing Services for Carers is an exciting, Warwickshire wide programme, led by Carers Trust Heart of England making it as easy as possible for carers to access the support they need. You will have a working knowledge of the Health and Social Care system, and the challenges faced by carers. You will have experience of building strong relationships and influencing partners to refer Carers to our services. You will be passionate about involving carers from diverse and hard-to reach groups in the community. This is an exciting opportunity to get involved in a service that will vastly improve the availability of support to carers and their families. Supporting Carers in Coventry Carers Trust Heart of England Wellbeing Services JOB DESCRIPTION Job Title: Wellbeing Advisor Salary: £25,700 per annum (starting salary) Hours: 37 per week Accountability: To the Wellbeing Carers Service Manager Contract: Permanent Location: Warwickshire Main aims of the post • To improve the identification of and support carers in the community ensuring carers can access the support they need to lead their own lives alongside their caring role. • To work in partnership with Heath and Social Care, the voluntary sector and other professionals to support carers. • Providing person centred practice which may include signposting and/or referring to other organisations, undertaking ‘1-2-1’ support and carers assessments to achieve outcomes that support the carer to become self-reliant and build a network of support. Duties to include Partnership Working • Build and maintain an in-depth working knowledge of local community and voluntary groups to build effective partnerships with Health and Social Care staff and other professional bodies to signpost and support carers and their families. • Work with internal and external staff to develop and implement new ways to support carers and facilitate and maintain carers support groups Carer Support • To identify and engage carers to access services available to them • To provide information, advice and guidance, and support via a centralised helpdesk via telephone, email, online and face to face • To facilitate and maintain outreach and drop in sessions through the city and support groups • To provide person centred practice which may include signposting and/or referring to other organisations • To undertake ‘1-2-1’ support, carers assessments and produce support plans, to achieve outcomes that support the carer to become self-reliant and build a network of support. • To undertake Wellbeing checks, develop contingency plans and develop plans for carers to access their local communities • To assist carers in the identification of training needs that will develop resilience and support them within their caring role • Work with team members to develop social activities. External representation • To deliver presentations for Carers Trust Heart of England as agreed on local forums, steering groups and committees, using these to raise awareness of Carers and services • To work in partnership with organisations to ensure they have our up to date marketing materials and create strong referral pathways. • To provide information, articles and case studies for marketing, quarterly reports, newsletters, annual review and social media. Other • To be an active team member and ensure the Wellbeing Team are kept up to date about the progress of groups and initiatives through email, bulletins, articles and presentations, and by including information about the project on Carers Trust Heart of England website and newsletters. • To contribute to the success of Carers Week and Carers Awards. • Producing and maintaining accurate online records and interventions using a database system • Deliver agreed outcomes to deadline and within agreed budgets General • To work at all times within the values and policies of Carers Trust Heart of England. • To have a commitment to developing quality by the implementation of Carers Trust Heart of England quality evaluation tools along with any other standards set by Warwickshire County Council or governing body. • To respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that equal opportunity principles are always applied. • To undertake any other duties that may be considered commensurate with the level of the post. In return we offer • Pension contribution • 25 days holiday plus Bank Holidays • Ongoing training • A role that offers further career opportunities and qualifications • Mobile phone, laptop, is provided and fuel allowance paid PERSON SPECIFICATION Essential Knowledge Desirable • Knowledge of the Health and Social Care and the voluntary sector in Warwickshire. • The Care Act 2014 and how it relates to Carers • Knowledge of the challenges faced by carers and their families and a willingness to acquire in depth knowledge of carers’ rights and entitlements. Experience • Experience of organising events • Experience of facilitating and maintaining groups • Experience of outreach work • Experience of undertaking assessments with a range of people • Experience of working with carers • Ability to speak engagingly in public to a range of technical and non-technical audiences Skills and abilities • Ability to work collaboratively and quickly build personal credibility and foster good relationships with colleagues, carers and external partners • Ability to capture and record accurate information and produce written material, which is engaging, concise and clear • Ability to prioritise competing demands, meet deadlines, and to organise own workload. • IT skills – including MS Word, MS PowerPoint and MS Excel, MS Teams and the internet and social media for campaigning purposes Other • This post has a remit to work across Warwickshire. Access to a vehicle is essential, for this post as travel is required across the city area. Carers Trust is a registered charity in England (1057024) Registered as a company limited by guarantee in England No. 3206963.
CARERS TRUST HEART OF ENGLAND
35,000 per year
Carers Trust Heart of England’s Area of Operation
Full-time
Job Description: Head of Day Services Job Title: Head of Day Services Reports to: TBC Location: Carers Trust Heart of England’s Area of Operation Salary: £35k pa Hours: Full Time Monday – Friday (37 hours) Purpose of the Role Carers Trust Heart of England’s core aim is to support unpaid carers and their families by providing the highest possible quality services, information, advice, and support. Supporting unpaid carers to have a life alongside their caring role and to access the support they need. The Head of Day Services will provide strategic and operational leadership to develop and deliver high-quality, person-centred day services across Carers Trust Heart of England’s area of operation. The service is designed to provide meaningful activities, support, and respite for people with a wide range of needs — including dementia, acquired brain injury, physical disabilities, and learning disabilities — while giving unpaid carers valuable breaks. The postholder will play a key role in overseeing the expansion of the service into a five- day-a-week provision across multiple locations, ensuring its sustainability, quality, and impact. They will build strong relationships with carers, families, funders, and a wide range of partners to ensure the service meets community needs and grows in line with the organisation’s vision, mission, and values. Key Responsibilities • Provide inspirational leadership and day-to-day management of the day services, ensuring a safe, inclusive, and person-centred approach. • Drive the expansion of services, developing new locations and growing provision to five days per week. • Work in partnership with carers, families, and service users to ensure the service reflects their needs, preferences, and aspirations. • Develop and maintain positive relationships with funders, commissioners, community partners, and other stakeholders. • Ensure compliance with all relevant regulations, safeguarding standards, and best practice in care and support. • Lead and support staff teams through recruitment and induction to then delivering high-quality services, fostering a culture of learning, development, and continuous improvement, including undertaking staff supervision and appraisals. • Monitor and evaluate service quality, impact, and outcomes, providing regular reports internally and externally as required taking into account GDPR and other regulatory considerations. • Manage budgets and resources effectively, ensuring services are sustainable and cost- • effective. Identify and pursue opportunities for innovation, partnership, and additional funding to strengthen and grow services. • Champion equality, diversity, inclusion, and safeguarding across all areas of work. • Be prepared to on occasion attend events or activities outside of core hours e.g. evenings and/or weekends. Other Duties • To ensure that all activities undertaken on behalf of Carers Trust Heart of England, externally or internally, are executed in accordance with the overall aims of the organisation and in line with policies and procedures. • To undertake these duties in a framework that recognises the diversity of employees and encourages equality of opportunity for all. • To undertake any other duties as delegated which are deemed appropriate within the grade and responsibilities of the post following consultation with the postholder. • Where appropriate to monitor ongoing environmental health and safety issues, reporting repairs and defects as appropriate. This job description may be subject to change by agreement from time to time, to reflect the changing needs of the organisation. Person Specification: Head of Day Services Essential • Significant experience of managing and developing services within social care, health, or community support settings. • Proven track record in service growth, development, or multi-site management. • Excellent communication and interpersonal skills, with the ability to build strong, trusting relationships with carers, families, funders, and partners. • Strong leadership and people management skills, with the ability to inspire and motivate teams. • Sound knowledge of safeguarding, regulatory frameworks, and best practice in supporting people with diverse and complex needs. • Financial and resource management experience, including budget planning and reporting. • Strategic thinker with the ability to translate vision into action. • Car driver and have access to own vehicle. Desirable • Relevant professional qualification in health, social care, or management. • Knowledge of the challenges faced by unpaid carers and the impact of caring roles. • Experience in partnership working with local authorities, NHS, and voluntary sector organisations. • Familiarity with commissioning processes and contract management. Carers Trust is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment.
Young Carers Transition Lead JOB DESCRIPTION Job Title: Young Carers Transition Lead Reports to: Young Carers Service Manager Location: Various Salary: £28,250 per annum Hours: Full time, worked over 5 days per week (regular evenings and occasional weekends by prior arrangement) Safeguarding Level: Enhanced DBS with barred lists Purpose of the Role Lead and coordinate the Young Carers Transition Pathway so that young carers (YC) and young adult carers (YAC) experience a consistent, person-centred journey from early preparation (5–10) through post-16 and into adulthood. The role drives awareness and access to support across schools, FE/HE and employers, maintains regular conversations and touch points, and embeds the Transition Pathway within the Local Authority statutory assessment and review cycle in partnership with Assessment Officers. Working Pattern and Requirements • This post is full-time, with regular evenings (and occasional weekends) to deliver and/or cover groups across our area of operation, ensuring consistent conversations and touch points for carers who cannot attend in school hours. • Travel across community venues, schools/colleges and partners is required; flexibility in location and hours is essential. • Maintain an enhanced DBS check and up-to-date safeguarding training. Key Responsibilities • Maintain Carers Trust Heart of England (CTHoE) Young Carers Transition Pathway (tools, timelines, checklists, templates); ensure alignment with statutory guidance and commissioning requirements; champion co-production and inclusive practice. • Run a blended model of weekly venue-based groups, the Drop-In Hub, structured one-to-one (1:1) sessions, and online options, tailored by age and stage (including early preparation for children aged 5–10 and post-16 transition content). • Plan, deliver and cover groups across our area of operation to maintain continuity and meet agreed access and touch-point standards; provide contingency cover to avoid session gaps. • Co-work with Assessment Officers so Transition Pathway prompts are built into statutory assessments and scheduled 6 and 12-month reviews; update prompts, templates and Customer/Client Relationship Management (CRM) fields as needed. • Model best practice in assessment, planning, reviews and safe closure; work in a trauma-informed, strengths-based way; escalate risks promptly via safeguarding procedures. • Develop active relationships with schools, Further Education (FE) and Higher Education (HE) providers, employers, and Voluntary, Community, Faith and Social Enterprise (VCFSE) partners; coordinate assemblies, staff briefings, campus visits, mentoring and careers inputs to increase awareness and referrals. • To work towards all of our Key Performance Indicators (KPIs) as set out in our funding agreements, which will be kept under regular review. • Produce routine updates for the Service Manager, Senior Management Team (SMT) and commissioners; use data to target continuous improvement. • Deliver in line with safeguarding policy; promote EDI across all delivery; follow lone-working procedures and escalate concerns appropriately. • Health & Safety and compliance: Complete and review risk assessments; report incidents, hazards and defects; ensure safe use of venues, transport and equipment; maintain professional boundaries; complete mandatory and refresher training (including Disclosure and Barring Service (DBS) and safeguarding) and participate in supervision/appraisal. • Attend activities and events outside core hours (evenings/weekends) where service needs require. • Work with colleagues who support adult carers to coordinate support plans and assessments ensuring that young adult carers receive joined-up timely help that meets their needs. • Create and maintain a clear young carer (under 18) adult carer (18+) handover process, including joint meetings, shared action plans and follow-up checks to ensure no loss of support at the point of transition. • Co-design and, where appropriate, co-deliver sessions (e.g. information evenings, carer’s rights, benefits, condition-specific education, wellbeing) that meet the needs of both young carers and adult carers. • Apply the No Wrong Doors approach and the Triangle of Care principles across children’s and adults’ services so families experience seamless access, shared responsibility and consistent professional boundaries. This job description may be reviewed and updated by agreement to reflect changing organisational and commissioning needs PERSON SPECIFICATION Essential Desirable Knowledge of young carer and young adult carer issues. Transition planning within education/FE settings. Understanding of safeguarding (children), trauma-informed practice and inclusive delivery. Building partnerships with schools/FE/HE/employers and community organisations. Strong facilitation and rapport-building; clear verbal, written and digital communication. Delivering group work and 1:1 support with children/young people and/or young adult carers. Using case-management systems and outcome frameworks to evidence impact. Values-led, with high standards of integrity, trust and empathy. Coordinating multi-site programmes and providing evening delivery. Organised and data-literate; able to balance priorities across venues and deadlines. Solution-focused, reflective, and committed to co-production and continuous improvement. Car driver with access to a vehicle for multi-site delivery.
Care Support Worker for Regulated Care in Coventry Supporting Carers in Coventry Carers Trust Heart of England Regulated care JOB DESCRIPTION Job Title: Care Support Worker Salary: £12.60 - £13.28 Per Hour Hours: Flexible Accountability: To the Regulated Care Manager Contract: Permanent Location: Coventry Job Purpose Carers Trust Heart of England’s core aim is to support unpaid carers and their families by providing the highest possible quality services, information, advice, and support. The provision of our Care Support Services enables us to meet our aims in supporting unpaid carers to have a life alongside their caring role and some much-needed respite time, by providing the highest standards of care and support to the person they look after. Our Care Support Services provide help, assistance, and support to enable people to live as independently as possible in their own homes and to socialise in the community. Care Support Workers assist with personal care, light domestic duties and sometimes shopping, as well as companionship and reassurance. They may also provide support outside of the home to enable attendance to GP / hospital appointments and access to opportunities within the community, such as visits to the opticians, hairdressers or place of worship. Main aims of the post • To provide support to carers and people with care needs including emotional support. • To provide personal care. • To carry out domestic tasks. Duties to include • To assist with personal hygiene, for example helping the person with care needs to have a bath or shower, to go to the toilet or to care for their skin or hair. Supporting Carers in Coventry Carers Trust Heart of England Regulated care • To assist with dressing / undressing, choice of clothes and personal appearance. • To support the person with care needs with their medication. • To assist with mobility including use of wheelchairs, hoists etc • To assist with a therapeutic programme designed by a medical professional. • To provide emotional support, companionship and a safe environment for those in need of supervision and help. • To carry out basic first aid and summon emergency services. • To report any concerns about abuse or the welfare or safety of any adult or child there is contact with at work to a line manager / nominated person / person on call. • To undertake specialised tasks as agreed and after appropriate training, for example, administration of medication by specialised techniques, toe nail care and assistance with oxygen therapy. • To support the person with care needs with activities outside their home, for example community activities, shopping or attending medical appointments. • To provide support with organised group activities for people with care needs. • To prepare meals and drinks and provide assistance with eating / drinking. • To help clean the home for example: washing up, vacuuming, cleaning the bathroom and doing laundry. • To look after pets. Health and safety • To implement, operate and maintain safe systems of work in accordance with Carers Trust Heart of England’s policies, procedures and guidance, training and associated risk assessments. • To report to your manager any situations or issues for concern relating to significant foreseeable risks, incidents (including near misses) and / or accidents which give cause for concern in relation to safe systems of work (affecting your own health and safety or that of others affected by your work activities). General • To be committed to safeguarding and promoting the welfare of vulnerable adults and children. • To work at all times within the philosophy and policies of Carers Trust Heart of England. • To comply with the Health & Safety at Work Act 1974 and with Carers Trust Heart of England’s policy, paying particular attention to the reporting of dangerous situations. • To respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equal Opportunity principles are applied at all times. • To comply with the Code of Conduct. • To undertake any other duties that may be considered commensurate with the level of the post and that are set out in the care plan. Supporting Carers in Coventry Carers Trust Heart of England Regulated Services Supporting Carers in Coventry Carers Trust Heart of England Regulated Services PERSON SPECIFICATION Essential Knowledge • Understanding the importance of confidentiality Experience Desirable • Understanding the needs of the service users • Experience of providing care. • Experience of working with vulnerable adults and / or children Skills and abilities • Able to develop good working relationships with carers and people with care needs while maintaining appropriate personal boundaries. • Able to work independently and take initiative while working within the organisation’s polices, procedures and guidance. • Able to demonstrate a caring and compassionate nature. • Able to demonstrate good verbal and written communication skills. Other • To be committed to safeguarding and promoting the welfare of vulnerable adults and children. • Able to work in the area covered in a time and cost effective manner. Drivers will only be permitted to carry service users if they have held a driving licence for at least one year and have no more than six points on their licence. • Applicants must be willing to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Carers Trust is a registered charity in England (1057024) Registered as a company limited by guarantee in England No. 3206963. Supporting Carers in Coventry Carers Trust Heart of England Regulated Services