Carers Energy Support Advisor

JOB ADVERT

Job Title: Carers Energy Support Advisor

Hours: 14.5 hours per week (flexible working options available)

Salary: £26,000 - £28,277 FTE, depending on experience

Actual salary: £10,189 - £11,081 per annum, based on 14.5 hours per week

Contract: Fixed Term until 31/03/2028

Location: Coventry-based, with travel across the organisation’s area of operation. Hybrid working available.

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

The Role

To deliver specialist, person-centred energy advice and practical energy support to unpaid carers across Coventry, as part of the Carers Energy Wellbeing Project. The role will help vulnerable carers reduce energy costs, improve home warmth and safety, and access wider support services.

The postholder will provide both in-depth and light-touch energy advice, deliver home visits and community-based sessions, distribute small energy-saving and winter-warmth measures, and support crisis interventions where households are at risk of cold or unsafe living conditions.

What We Offer

• Competitive salary

Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days and Bank Holidays, plus your 'birtholiday' (pro-rated for part time employees)

• Pension contribution scheme

Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

Ongoing training and development opportunities (including City & Guilds Level 3 Energy Awareness qualification)

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

JOB DESCRIPTION

Job Title: Carers Energy Support Advisor

Salary: £26,000 - £28,277 FTE, depending on experience

Hours: 14.5 hours per week (flexible working options available)

Contract: Fixed Term until 31/03/2028

Location: Coventry-based, with travel across the organisation’s area of operation. Hybrid working available.

Reporting to: Finance and Resources Manager

ROLE PURPOSE

RESPONSIBILITIES

Main Responsibilities

Act as the main point of contact for unpaid carers experiencing difficulties managing energy costs, taking a holistic approach to identifying ways to reduce bills, improve efficiency, and increase household energy security.

Manage a caseload of carers requiring advice and practical support, prioritising those at risk of fuel poverty or living in cold or unsafe homes.

Deliver tailored energy advice covering bills, tariffs, meters, heating systems, energy consumption, switching options, social tariffs, and financial support schemes.

Support carers to access relevant assistance including tariff switching, social tariffs, Warm Home Discount, and other energy-related entitlements.

Provide practical guidance on energy efficiency and behaviour change, helping carers develop tools and strategies to better manage energy use and household costs.

Act as a “Carers Energy Wellbeing Champion” within the organisation, supporting colleagues to identify carers experiencing energy hardship and ensuring appropriate referrals into the service.

Deliver energy-saving workshops, group sessions, and outreach activities across community settings, carer hubs, and online platforms.

Produce accessible information and resources for carers, including leaflets, guidance sheets, and practical tips on reducing energy use and improving warmth.

Distribute small energy-saving measures and winter-warmth items, ensuring support is targeted to those most in need.

Build and maintain effective partnerships with key stakeholders, including local authorities, health partners, and voluntary sector organisations, to strengthen responses to fuel poverty.

• Make referrals to appropriate external services such as energy advice agencies, financial wellbeing support, and local authority schemes.

• Maintain accurate records of all interventions using CRM systems and contribute to monitoring, evaluation, and reporting requirements.

Use feedback, case studies, and evaluation data to continuously improve service delivery and demonstrate impact.

Work in accordance with safeguarding, lone-working, and organisational risk management procedures at all times.

Communication

• Facilitate group activities and discussions, adapting communication methods to meet a range of individual needs within a group setting.

Effectively manage group dynamics.

• Communicate effectively with team members, service leads and external professionals.

• Attend and take part in all relevant meetings appropriate for this role.

• Promote our services amongst professional networks to increase the takeup.

• Participate in personal supervision/appraisal with your line manager and attend training as appropriate.

Laise with PR and Communications colleagues regarding the development of materials and the external promotions of services.

Planning and Organisation

• Ensure work is completed within the agreed timescales.

Prioritise daily work, schedule and manage bookings, manage time effectively, utilise the outlook calendar for meetings and co-ordinate the resources available.

External Representation

Attend and represent the organisation at a range of events and meetings as appropriate and by prior arrangement.

Undertake information and awareness raising sessions for external third parties where required and by prior arrangement.

Health and Safety

To operate and maintain safe systems of work in accordance with Carers Trust Heart of England policies, procedures and guidance, training, and associated risk assessments.

To report to your manager any situations or issues for concern relating to significant foreseeable risks, incidents (including near misses) and / or accidents which give cause for concern in relation to safe systems of work (affecting your own health and safety or that of others affected by your work activities).

• To comply with the Health & Safety at Work Act 1974.

General

• To be committed to safeguarding and promoting the welfare of vulnerable adults and children.

• To adhere to all policies and procedures and work within the values and ethos of Carers Trust Heart of England.

To respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that equal opportunity principles are applied at all times.

• To comply with the Carers Trust Heart of England Code of Conduct.

• To undertake any other duties that may be considered commensurate with the level of the post.

This job description may be subject to change from time to time, to reflect the changing needs of the organisation.

PERSON SPECIFICATION

Essential	Desirable
Knowledge✓ Understanding of, and sensitivityto, the needs and difficultiesfaced by carers and familiesaffected by a caring role.	Strong understanding ofdomestic energy use, biling,tariffs, and efficiency measures√ Knowledge of fuel poverty,vulnerable consumer needs,and safeguarding principles√ Awareness of carbonmonoxide risks and energysafety issues
Experience√Experience of supporting othersin the community.✓ Previous experience of healthand social care, CQC and orregulated care services.√ Experience of delivering toagreed timeframes and meetingsdeadlines.√ Experience of working withMicrosoft 365, Word, Excel,PowerPoint, Outlook etc.	√ Experience delivering energy一advice or similar advice-basedsupport services.√Experience working withvulnerable adults orhouseholds in crisis orhardship.√ Experience conducting homevisits or community-basedoutreach.Experience of developing anddelivering group-basedactivities.√ Experience of deliveringsessions to a range ofaudiences.
Skills & Abilities√ Excellent communication skillsboth verbal and written.√ Comfortable in speaking to andengaging a range of people andaudiences.√ Ability to work on own initiativeand as part of a team.✓ Ability to work under pressure,with a range of complex andcompeting needs.

	Ability to adapt and improvise in accordance with others'needs. Good time management and
√ √	excellent planning and organisational skills. Attention to detail. Ability to proritise tasks and manage workload within
√	deadlines. Fully computer literate with a good working knowledge of Microsoft 365 and programs such as Word and Excel. Confident using Teams, Outlook
	and managing calendars. ducation/Qualifications
√ Awareness	City & Guilds Level 3 Energy qualification (or willingness to undertake this)	√ Evidence of continuing professional development.
ther	Enthusiastic, innovative, and
√	flexible approach. A compassionate person who
√	can support people in their caring roles.
√	Commitment to valuing fair access and diversity. Commitment and supportive
✓	approach to the strategic aims of the organisation.
√	Commitment to Carers Trust Heart of England's values.
√	Commitment to maintaining confidentiality and GDPR procedures.

CARERS TRUST HEART OF ENGLAND

1 role available