Workshop and Volunteer Worker

Job purpose

The purpose of the Wellbeing Workshop & Volunteer Worker is to support the provision of the Lewisham Wellbeing Hub wellbeing groups and workshops, including peer support and other advisors or service user led initiatives that help improve the health and wellbeing of the people using the service that complement the other elements of the service.

Support and work alongside the Peer Support Coordinator and Peer Support Volunteers / Volunteers, and work collaboratively with people who use the service and fellow members of staff, the Wellbeing Workshop & Volunteer Worker will support the delivery of groups and workshops within the service that increases social activity, reduces isolation, facilitates sharing of lived experience, helps to develop coping strategies, develops skills that will help in managing daily tasks, improves connections in local community and promote service user leadership opportunities.

To lead communication and digital strategy for the Lewisham Wellbeing Hub groups and workshops delivery and Lewisham Wellbeing Hub service, using a variety of online and marketing materials to reach out to potential service users and professionals.

Forging and maintaining relationships with other organizations, agencies and spaces in the community whilst sharing this knowledge and skills within the team.

Key Responsibilities

FUNCTIONAL RESPONSIBILITIES

• Support with the design and delivery of wellbeing groups and workshops designed to increase attendees’ life skills, coping strategies and expanding their pro-social support network, including the digital and marketing strategy.
• Ensure that the Lewisham Wellbeing Hub groups / workshops embody the organization’s values of service user leadership, lived experience leading the way and promoting principles of recovery to decrease isolation / increase socializing often focused on activities or common interest.
• Support the deputy manager in the hub and peer support coordinator with administrative tasks.
• Ensure that the Lewisham Wellbeing Hub groups and workshops reflect the overall ethos of peer led and participant led focus - workshops and groups in the service.
• Support the Lewisham Wellbeing Hub with the recruitment, induction, support and supervision of small team of peer support volunteers and volunteers to support the design and delivery of workshops/ groups.
• Ensure that Volunteers stay safe and that all aspects of Health and Safety are considered.
• Ensure that all Volunteers work in person centred ways using relevant skills and tools.
• Ensure that all Volunteers work consistently within Together’s service user led model and reflect our values.
• Lead and support the development of the digital presence and marketing of the Hub in order to ensure the hub’s service delivery are well advertised to engage the people in the community in most need and experiencing greatest stigma, including the creation of brochure and marketing materials.
• Contribute to the development and promotion of the Lewisham Wellbeing Hub and Together for Mental Wellbeing by attending relevant forums or events in the local Borough.
• Ensure that the wellbeing groups and workshops are delivered safely and risk assessed in advance. Dynamically assess and manage risk, sharing need to know information with the relevant agencies.
• Undertake administrative duties using relevant IT equipment as required.
• Work with the wider team, (including the Peer Support Coordinator, Volunteers and Advisors) to ensure there are robust ways to monitor outputs and outcomes of workshops and groups, and contribute to contract monitoring and other reports as required.
• As required, work with local organizations to bring in skills/ experience, share resources to influence, support the delivery of groups and workshops in the Hub.
• Work with the Peer Support Coordinator, Deputy Manager as well as the Enhanced Service Manager to support the delivery of Wellbeing Groups and Workshops within the available financial resources.
• Promote people’s equality, diversity and rights.

Skills, Knowledge & Expertise

Essential

• Experience of developing, promoting and facilitating meetings and groups.
• Passionate about and committed to the empowerment of people who are experiencing mental distress.
• Understanding of factors around equal opportunities, marginalization and social exclusion including understanding of issues surrounding BAME and other minority groups.
• Excellent communication skills and the ability to deal tactfully and sensitively with a range of people.
• Experience developing and promoting through digital and marketing materials.
• An ability to develop, maintain and facilitate positive working relationships with service users, volunteers, staff, and health professionals.
• Ability to handle sensitive and confidential issues with tact and diplomacy, whilst maintaining boundaries.
• Experience of engaging adults with complex needs in the community to address their presenting needs.
• Experience of developing risk and crisis plans, as well as safeguarding people.
• The ability to work flexibly as part of a team as well as use your own initiative, prioritize work and meet deadlines.
• Ability to solve problems, learn and share learning.
• Good computer literacy skills, including the ability to use Windows office suite & Customer
• Management Databases and creation of marketing materials.
• Ability to record information accurately, within required timeframes and appropriately within GDPR guidelines.
• Ability to use data to contribute to reports, to learn from it and use to improve service delivery.

Desirable

• Practical experience of recruiting, inducting, training and managing volunteers.
• Good understanding of service user leadership volunteering in a service/project environment

Job Benefits

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Successful candidates will require an enhanced DBS check. To find out more, visit

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