Works Scheduler/Administrator

Job Description

About the Trust

We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?

Join Our Team: Works Scheduler Opportunity

Navigate your future and lock in your career as we keep our canals open and alive.

As a Work Scheduler will join a small team of 2 schedulers across the UK supporting our multi-disciplinary teams of around 700 operational and technical colleagues who play an important role in maintaining, conserving, renewing and protecting engineering infrastructure and assets UK wide.

Your role will be to specifically to organise work schedules, transfer programmes onto portable work devices (phones), and aid with hire desk diary management alongside other members of the team. In doing this you will support the organisation and planning of delivery of a wide range of canal engineering work, including inspections, investigations, and small works, alongside briefs for larger activities too.

Working Hours & Location

This role follows 37 hours, Monday to Friday working pattern. This role will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required. Regular travel across our network will be required. See here: https://canalrivertrust.org.uk/canals-and-rivers

Relevant Hubs: Burnley, Ellesmere Port, Birmingham, Hatton (Warwick), Leeds

Role Overview

In this role you will own and control the weekly/daily assignment of planned and reactive tasks to our customer service, mechanical & electrical and Direct Services delivery teams, providing vital support to the programme planners in aiding them to deliver the national asset maintenance, repair and renewal delivery works programme.

Key Responsibilities

Assign resources and monitor the delivery of work contained in the asset inspection, maintenance, repair and renewal and customer service programmes.
Provide a visible work programme to delivery teams, coordinating any changes that arise to minimise the impact on delivery.
Work with delivery team supervisors to optimise the scheduling of the works programme to maximise efficiencies.
Develop and maintain an accurate people resource plan and schedule and dispatch work in a timely manner to delivery teams.
Take requests for reactive work, in line with business rules, and create work orders and schedule and assign these activities to minimise disruption to programmed works.
Support the programme team with day-to-day technical administration tasks.
Contribute to the preparation, maintenance and application of programme management standard processes that fully utilise the Trust’s information systems and ensure these are communicated within the Trust.
Work safely ensuring the safety of others and contribute to safe working in all activities.

About You

To succeed in this role, you will be highly organised and able to demonstrate strong planning and coordination skills, ensuring work is delivered on time.

Skills & Qualifications

Technical Requirements

Experience working in technical administrative or call centre environments.
Experience using SAP, ideally ECC6, or other comparable enterprise systems.
Proficiency in the use of a personal computer and standard business. applications, including Excel, Word and other Microsoft Office tools.
Strong attention to detail, particularly when managing data, systems, and work orders.

General Requirements

Excellent customer service and communication skills.
Ability to manage and balance the expectations of internal customers.
Comfortable working both independently and collaboratively as part of a team.
A proactive and collaborative approach to working with colleagues and stakeholders.

Contact & Application

If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer

In addition to your annual base salary of £29,000, we also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1.

Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits

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Our values

All of our jobs can be considered on a part time, flexible or job share basis.

At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions – without exception - are made by our hiring managers.

Navigate your future and lock in your career as we keep our canals open and alive.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us