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- Location:Home based, In Scotland, the North of England, or Midlands
- Workplace Type:Remote
- Hours:18 hours per week
- Salary:£25,557 FTE (£12,779 pro-rata)
- Job Family:Retail
- Division:Engagement
- Grade:E
- Job Type:Open ended
- Closing Date:1 June 2026
Oxfam is a global movement of people working together to end the injustice of poverty.
As a Volunteer Support Administrator, you will play a vital role in ensuring every volunteer across Oxfam’s shop network feels informed, supported and valued. You’ll be the first point of contact for volunteer enquiries, providing high‑quality assistance by phone, in writing and online.
In this role, you will manage volunteer applications and queries efficiently, ensuring responses are timely, accurate and aligned with Oxfam’s organisational standards. You’ll maintain clear and consistent records, follow up on actions, and help create a smooth, positive experience for everyone who chooses to give their time to Oxfam.
This is a role for someone who thrives on helping others, enjoys problem‑solving, and takes pride in delivering excellent service that strengthens our volunteer community.
An ideal candidate for the role will also have:
- Excellent administrative skills, including attention to detail and effective prioritisation of competing tasks.
- Ability to deal in a tactful and professional manner with confidential information and sensitive situations.
- Good written and communication skills.
- Works well with others.
You can read more about all Oxfam has to offer here.
Flexfam:
We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.
How to apply:
As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.
values are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
A thriving diverse Oxfam:
To do that:
- We want and need everyone, and that means we need you.
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