Visitor Operations Manager (Fixed Term Cover)

About the role

As Visitor Operations Manager (Fixed Term Cover) you will be responsible for ensuring that the building is fully operational during scheduled opening hours. You will manage the smooth-running of the day-to-day operations and Front of House services and will work alongside the Building Operations team to delivery the required services for Events, Hires and Artistic Programme activities. You will be responsible for overseeing the Front of House administration, supervising extra staff on event days, and manage the ‘soft facilities’ contracts.

This post is required for a fixed term, covering a Maternity cover post, and the duration of the role will be for 15 months, in line with that maternity cover.

This post is required for a fixed term, covering a Maternity cover post, and the duration of the role will be for 15 months, in line with that maternity cover.

Your main

responsibilities asVisitor Operations Manager (Fixed Term Cover)will include:

• Oversee the smooth, safe running of all activity at the Mulryan Centre for Dance (MCD).
• Be a responsible keyholder, first aider, fire marshal, and oversee FOH to ensure all front and rear of house areas are well-presented, and health and safety compliant at all times.
• Ensure smooth delivery of all key services at reception, and manage all ‘soft facilities’ contractors, communicating clear requirements for all service levels and standards.
• Provide support services for colleagues in Producing, Technical, Development, Marketing and Commercial.
• Build positive working relationships with all team members, internal and external contacts and stakeholders.
• Lead by example as a team player within the wider Building Operations team.
• Plan and manage workflows to deal effectively with multiple, competing deadlines.

Key Selection Criteria

• Experience of working on a supervisory or managerial level in Building Operations, Front of House, Events or similar, within the performing arts or cultural sector.
• Experience of working in a busy customer-orientated environment.
• Experience of line management of direct reports and ability to support training and development, allocation of duties and rota management, creating an environment where team members can thrive.
• Ability to work to a shift pattern including early morning, evening and weekend shifts.
• Strong organisation skills and the ability to prioritise your own workload in order to manage busy periods and meet deadlines.

About English National Ballet

English National Ballet has been opening up the possibilities of ballet for over seventy five years. We are a pioneering Company at the forefront of ballet’s growth and evolution: celebrating tradition whilst forging innovation and developing the artform. English National Ballet is also a UK leader in creative learning and engagement practice, building dynamic partnerships and community programmes. We strive for artistic excellence and to share ballet with as many people as possible, across the UK and around the world.

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation.

English National Ballet is a Disability Confident Committed organisation.

English National Ballet is a Disability Confident Committed organisation.

English National Ballet is based at the Mulryan Centre for Dance on London City Island in Canning Town, East London. We would particularly like to hear from local East London residents, and would encourage those based in the boroughs of Tower Hamlets, Newham, Waltham Forest, and Hackney to apply.

Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on