Toy Appeal Campaign Assistant
Job Reference:
1795
Location:
Greater London
Hours of Work:
37 hours per week (full-time)
Salary:
£28,321 per annum, inclusive of the Inner London weighting
Contract Type:
Temporary Contract
Closing Date:
31 May 2026
Toy Appeal Campaign Assistant
Service: External Engagement
Salary: £28,321 per annum, inclusive of the Inner London weighting
Location: Hybrid – Family Action Head Office, London N1 7GR
We typically work 2 days a week in the office but offer the flexibility to work fully remotely. Our office space is wheelchair accessible.
Hours: 37 hours per week (full time)
We offer flexible working arrangements - please see below for more details.
Contract: Fixed term, 24-week contract from early/mid July through to late December/early January 2027
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Family Action is looking for an enthusiastic and organised Toy Appeal Campaign Assistant to play a vital role in our annual campaign to deliver over 10,000 toys and gifts to disadvantaged children. This is a fantastic opportunity to launch your career in the charity sector, working alongside experienced staff (both in-person and virtually) from our fundraising and marketing teams, gaining valuable skills and contributing directly to a heartwarming cause.
Main Responsibilities:
• Acting as a first point of contact for the Toy Appeal, responding in a timely and professional manner to company enquiries, as well as internal enquiries from service colleagues receiving gifts.
• Managing data across multiple platforms/sources (including our CRM database, Salesforce, and Microsoft documents). Maintaining a live list of all gift requests from Family Action services/projects, and all gift pledges from companies, updating as matches are made and requests are filled.
• Building positive relationships with corporate donors through written and verbal communications, including email, telephone and Teams meetings/in-person visits where appropriate.
• Co-ordinating deliveries of gifts from corporates to local Family Action services/projects, ensuring needs and requirements of both parties are met.
• Assisting the Corporate Partnerships Manager and Fundraising Officer with donation processing and administration.
Benefits*
• an annual paid leave entitlement that commences at 25 working days (pro rata) plus bank holidays
• up to 6% matched-pension contributions
• Employee assistance programme
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities
*Please note that some of these benefits are only applicable after 6 months of employment.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Sunday 31 May 2026 at 23:00
Interviews are scheduled to take place w/c 8 June 2026, in-person at Family Action Head Office (34 Wharf Road, London, N1 7GR), with slots throughout the working day.
Please note that as part of the interview process, we’ll require you to complete a pre-task, which we share details of with the invitation to interview.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Alyse Roberts: alyse.roberts@family-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.