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Not all jobs give you the satisfaction of seeing someone you work with achieve their true potential. Social Care is a truly rewarding career and St Anne’s is a leading provider of care and support services in Yorkshire and the North East, with a reputation for high quality, person-centred services.

We are often recruiting whether it is for our amazing operational teams or support staff, to discover more see below.

Temporary Deputy Manager – Complex Mental Health Supported Living Service - Hull

Adult Social Care

Fixed term: 6 months (This will be reviewed)

Full time - 37.5 hours per week

B0399-7987533

Unit 51B K3 Business Park

Hull

£31,721.94 pa

Yearly

13/05/2026 23:59

Job overview

We are seeking a dynamic and compassionate Deputy Manager to join our supported living service in Hull, supporting adults with complex mental health needs and substance misuse challenges. Our clients often have dual diagnoses and experience with trauma, requiring a trauma-informed, person-centred approach from someone who can lead with empathy and resilience.

This is not a 9–5 role – due to the complex and often unpredictable nature of the client group, we need someone who is flexible, responsive, and prepared to adapt to the needs of the service. You’ll work closely with the service manager to lead a dedicated team, ensure high standards of support, and help individuals on their journey toward stability and greater independence. 

This is a temporary role, the length of the role will be reviewed.

This role would suit someone with experience in mental health, substance misuse or the criminal justice system, who understands the rewards and challenges of supporting individuals within the community. 

Main duties of the job

• Support the Service Managerin the day-to-day running of the supported living service, ensuring compliance with regulatory standards and internal policies.
• Provide strong, compassionate leadershipto a team of support workers, fostering a positive and resilient team culture.
• Oversee the delivery of person-centred supportfor clients with complex mental health conditions, substance misuse histories, and challenging behaviours.
• Contribute to risk assessments, support planning, and crisis management, ensuring safety, dignity, and respect are at the forefront of care.
• Liaise and build strong partnershipswith external agencies including mental health teams, substance misuse services, probation, housing providers, and crisis teams.
• Support with recruitment, staff development, supervisions, and performance management, helping build a competent and confident workforce.
• Monitor service delivery and quality, including participating in audits, compliance checks, and continuous improvement initiatives.
• Promote a culture of safeguarding and accountability, ensuring that concerns are appropriately identified, reported, and acted upon.
• Contribute to rota planning and ensure adequate staffing levels, sometimes providing hands-on support when required.
• Be available outside core hours, including flexible working, to respond to incidents, support staff, or ensure the stability of the service.
• It is essential that you have a driving licence and access to a vehicle.

Working for our organisation

St. Anne's wants to reward its employees for their hard work. Employee benefits include;

• Rising 20 to 25 days plus statutory bank holidays
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover

Detailed job description and main responsibilities

We are looking for a committed and resilient Deputy Manager to join our supported living service in Hull, supporting adults with complex mental health needs and substance misuse challenges. Our service empowers individuals to work towards independence, stability, and recovery in a safe and structured environment.

You will support the service manager in leading a skilled staff team and ensuring high-quality, person-centred support. You’ll play a key role in overseeing risk management, care planning and safeguarding.

This is not a typical 9–5 role. Due to the nature of the service and the complex needs of our clients, flexibility is essential. You’ll need to be adaptable, emotionally resilient, and confident in managing challenging situations. 

Key responsibilities include:

• Supporting with service management, compliance, and day-to-day operations

• Leading and supervising support staff, promoting a positive team culture

• Coordinating and reviewing individualised support plans and risk assessments

• Building effective relationships with external agencies and professionals

• Responding to crisis situations using trauma-informed, psychologically informed approaches

• Supporting recruitment, staff development, and quality improvement

Essential experience:

• Working with adults with complex mental health and/or substance misuse needs

• Managing risk and challenging behaviours

• Supervising or leading staff

• A flexible, person-centred approach

Desirable:

• Experience working with those with complex behaviours

Person specification

Experience

Essential criteria

• Experience in like for like service

Qualifications

Essential criteria

• willing to complete an NVQ

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name

Kirstie Akrill

Job title

Service Manager

Email address

kirstie.akrill@st-annes.org.uk

Telephone number

07790551628