Supporter Welcome Assistant
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Supporter Welcome Assistant.
The Supporter Welcome Assistant is responsible for telephoning new Yorkshire Wildlife Trust members within the first month of their membership to welcome them to our community, thank them for giving their support, and inspire and enable them to make the most of their new member benefits and deepen their engagement with the Trust and Yorkshire’s wildlife. For many members, the Supporter Welcome Assistant will be the first representative of the Trust that they come into contact with and will therefore be the voice of Yorkshire Wildlife Trust.
The role holder will need a good knowledge of the work of Yorkshire Wildlife Trust to answer any questions or issues raised by members and to make calls to supporters as required while keeping accurate records of all activities and feedback. You will also occasionally assist the Supporter Services Team in processing new memberships and donations and in maintaining the Customer Relationship Management (CRM) database. In addition to this, there will be limited opportunities to work flexibly across the broader Supporter Engagement Team including supporting the development and delivery of our supporter retention events and activities.
We are looking for a team player who has a passion for the work of the Yorkshire Wildlife Trust and a desire to communicate this confidently and sensitively to others. With experience working in a customer-focused role as part of a high-performing team, you will be professional in the delivery of supporter care and have with the ability to work independently with minimum supervision. A general knowledge and broad understanding of wildlife, nature conservation and environmental issues in the UK is a key attribute as is an understanding of data protection legislation. You will have excellent verbal communication skills, an articulate highly engaging telephone manner and competence in the use of office-based computing software, such as Microsoft Word, Excel, Outlook and CRM Systems.
How to apply:
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please ensure you describe your relevant knowledge, skills and experience aligned to the Person Specification within the Job Description. Please be aware that if you only submit a CV, your application may not be considered.
Please DO NOT include any personal details (name, address etc) on your supporting statement.
Closing date: 25 th May 2026 at Midnight
Interview date: 16th June 2026
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.