Support Worker – Rapid Response Team

Role: Support Worker – Rapid Response Team

Salary £33,472 per annum

Contract: Fixed term until 31/01/2027

Hours: 37.5 per week

Location: Across London

Closing date: 26/07/2026

Interview date: 19/06/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Rapid Response Team.

The Rapid Response Outreach Team responds to reports of rough sleeping every night of the year, across London and work flexibly to reach London’s most vulnerable.

We aim to quickly find realistic accommodation options for everyone we find sleeping on the streets. The team also delivers a service across the Transport for London network, responding to referrals and proactively looking for people sleeping rough across the network and supporting them to find a route away from the streets.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Carry out assessments of rough sleepers found on the night transport network in a person-centred way
• Carry out occasional outreach during unsociable hours
• Manage a caseload of clients, and work alongside them to develop robust plans to end their rough sleeping.
• Work alongside statutory and partner agencies to ensure that clients have the necessary support to access and sustain accommodation.
• Work within databases to accurately record completed work
• Work independently and be accountable to managers and the wider team

You will have:

• Experience in providing a flexible and responsive service to people with experience of rough sleeping and homelessness.
• Strong communication skills with the ability to form and maintain effective working relationships with partners.
• A commitment to supporting people to achieve the best outcomes as they work towards independence.
• Strong organisation skills, with the ability to manage conflicting priorities and deadlines.
• Experience in working autonomously as well as part a team.
• Good IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a computer and a smart phone.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Anneke Ziemen, Service Manager at

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.