We’re looking for compassionate and reliable Service Support Workers to join our Telecare team, supporting vulnerable adults to live safely and independently at home.
This is a rewarding, community-based role where you’ll respond to Telecare alerts, provide practical and emotional support, and ensure service users receive timely and person-centred care—often in urgent situations.
- Respond to Telecare alarms promptly, attending service users’ homes within 60 minutes and providing immediate support.
- Deliver person-centred care through welfare checks, risk assessments, and follow-up visits.
- Work collaboratively with families, health professionals, and support networks to meet individual needs.
- Maintain accurate records, monitor changes in condition, and work flexibly across a 7-day rota to ensure continuous service delivery.
- Strong communication and interpersonal skills, with the ability to work independently and as part of a team in a fast-paced environment.
- Well-organised with good time management skills, able to prioritise tasks effectively and maintain accurate records using basic IT systems.
- Professional and discreet approach when handling sensitive situations, with experience delivering services to the public.
- Understanding of health or social care (including vulnerable individuals, dementia or complex needs desirable), with flexibility to work 24/7 shifts and travel across Hertfordshire to meet response times.
- Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme:Up to 6% contributory pension.
- Learning & Development:A range of career & learning opportunities.
- Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work:Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.