Supervised Contact Centre Facilitator (sessional hours or permanent)

Job Reference:

1793

Location:

Isle of Man

Hours of Work:

Part-time (hours per week negotiable) or sessional

Salary:

£29,554 FTE per annum, rising to £32,227 - Or hourly rate for sessional (£15.36)

Contract Type:

Permanent

Closing Date:

22 May 2026

ID: 1793 Supervised Contact Centre Facilitator (sessional hours or permanent)
Service: Isle of Man Supervised Contact Centre

Salary:
- starting at £29,554 FTE per annum, rising to £32,227
- Or hourly rate for sessional (£15.36)

Location: Douglas, Isle of Man

Hours: Part-time (hours per week negotiable) or sessional

We offer flexible working arrangements - please see below for more details.

Contract: Permanent or sessional

Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. Most of our services are based in the UK, whilst on the Isle of Man we deliver two services.

Our vision is of a society that understands the importance and power of family as a foundation for individual futures and connected, resilient communities.

We’re looking for motivated Supervised Contact Centre Facilitators to join our dedicated team on a sessional or permanent basis, working school hours to suit your lifestyle. We can offer family-friendly, school-hours patterns that will enable you to develop your knowledge, confidence and skills.

We are looking for warm, caring and child-focused individuals who are calm and assertive.

The role focuses on supervising and observing interactions between parents and their children, recognising strengths, needs and moments of connection, and supporting families to build positive, lasting memories together. You will also be required to ensure that children are safe during their family time sessions with their parents/ carers.

The role requires excellent written English, as clear, accurate and reflective recording is essential, and strong IT skills, as all observations, session notes and reports are completed using electronic recording systems.

Main Responsibilities:
• Support the delivery of safe and effective supervised Family Time sessions.
• Assess the quality of parenting observed during the supervised Family Time and use this evidence to complete reports as required by the court or social worker.

Main Requirements (for details check the job description and person specification):
• Educated to Level 3 or above with a recognised professional qualification in social work, health, education, or equivalent.
• Practical experience of working with and supporting children, young people and their families.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced with Children’s Barred List
Benefits (employee):
- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

Benefits (sessional):
- Holiday Pay
- Training and career development opportunities
- Employee Assistance Programme

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 22nd May 2026 at 23:59
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: Gosia.Gladys@family-action.org.uk

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.