Street Light Chaplain and Outreach Worker

CLC Job Profile

Full Job Title	Reports To:
Street Light Chaplain and Outreach Worker	Church Leader (Homelessness)
Internal Relationships:	Location & Hours of Work
Street Light volunteer team Night Light Team Church Leadership	15-30 hours per week Aldermoor Farmhouse (With occasional attendance at other CLC sites as required).
Grade:	D-E
Key Purpose
To help coordinate and deliver the Street Light chaplaincy and outreach service to support and empower those sleeping rough on the streets or who are street attached in Southampton. Working to encourage positive and empowered life choices through build trusting, supportive relationships, providing holistic practical and spiritual support and facilitating their engagement with, and access to, support through partner agencies.
Key Accountabilities
that affirms dignity and value. recognising and responding to their individual journeys and needs. needs, including through informal chaplaincy, offering emotional, spiritual, practical and relational support. Where appropriate and possible provide one-to-one follow-up support to encourage and support people to identify and pursue their own goals and aspirations, promoting self-worth and resilience.	To help coordinate and deliver the Street Light multi-agency mobile hub and chaplaincy outreach provision, ensuring a consistent, compassionate presence and engagement with people on the streets To set the culture alongside volunteer drivers, and staff from other agencies, cultivating safe, non- judgmental, and trusting relationships with those who are street attached or sleeping rough, Ensure the outreach van is clean, tidy, well stocked and appropriately maintained. Build and maintain collborative relationships with local support workers across other agencies and charities as part of delivering a multi-agency mobile outreach hub, and to ensure further joined-up support pathways, including through regular attendance at partnership meetings and homelessness forums and regular communication with, and occasional attendance at, the Night Light cafe. Provide trauma-informed, person-centred support that addresses spiritual, emotional, and practical

CLC Job Profile

Where appropriate represent City Life Church and the Street Light Project within the wider community, including through social media, engagement with churches, local groups, and networks, to raise awareness of the issues affecting those who are street attached or sleeping rough on the streets, and to support fundraising initiatives.

Uphold and communicate the values and vision of the charity and the Street Light project in all internal and external relationships. Work alone, when necessary, in accordance with our Lone Working Policy Participate in reflective practice, regular supervision, and ongoing training to enhance the quality of

care and understanding of complex needs. Take responsibility for identifying and responding to safeguarding concerns fully complying with policies, best practice and safeguarding legislation. Full Enhanced DBS check is required.

Commit to listening and engaging with diverse communities with empathy and respect. Valuing others internal and external to City Life Church.

Dimensions The duties of this post are not exhaustive and may vary from time to time in line with the needs of CLC.If business priorities change. It is not intended for any additional duties/ variations to require formal variation

of contract or to change the general scope of this job profile. In accordance with the Equality Act 2010 it is an occupational requirement that the post holder is female and a practicing Christian.

Qualifications and Experience • English and Maths GSCE or equivalent

• Relevant counselling or chaplaincy skills training or experience desirable Values and Behaviours & Personal Attributes

The post holder will be expected to operate in line with CLC values and behaviours. City Life Church charity is involved in many different church activities and community projects. We are motivated by, and committed to, loving, and serving people well. Our four overarching values are: Pioneering

Compassionate Community We embrace diversity, welcoming both friends We are responsive to the needs of those within our and strangers, and seek to offer a place of community and in the communities, we serve, finding creative solutions, breaking new ground,

belonging to all. and courageously embracing the challenges that

Empowering We seek to give people the tools to enable them We value the courage to reflect, learn and express to live well and thrive. We are committed to ourselves creatively. We celebrate creativity in

justice for all,respecting each person's beliefs every action, expression, response, and and choices. collaboration. Behaviours Open - we are honest, transparent and respectful Collaborative – we achieve more when we work together

CLC Job Profile

We welcome differences and encourage diverse input

• We learn from our mistakes

• We strive to keep improving

• We ask for, and offer, support when needed

• We solve problems by working together

• We give and receive useful feedback

We take responsibility for tasks from start to finish

Key Competencies

Communications

• Uses forms of communication appropriate to audience

• Takes responsibility for reading and understanding communications from CLC management

• Communicates in a professional and courteous manner

• Responds appropriately to requests for routine information and communicates clearly and concisely

• Information and messages are conveyed accurately and timely

Leadership & Accountability

• Demonstrates a flexible attitude to own and others workload

• Manages workload with minimal supervision and achieves set deadlines

• Shows commitment to personal learning and development

Committed to building and retaining effective working relationships

Upholds the values of CLC

Planning & Organisation

• Prioritises and organises workload to achieve deadlines

• Proactively works with others to achieve individual and team objectives

• Works to agreed standards and achieves deadlines

• Able to follow detailed instructions

People and Team Management

• Understands own role in team

Contributes to and shapes individual and team targets

• Treats colleagues and others with respect and courtesy

• Is committed to the team and the team agenda

• Actively contributes to the work of the team

• Assists with aspects of induction of new staff

• Positively responds to requests for assistance from team members

Teaching, Learning and Pastoral

• Is sensitive to spiritual and emotional needs of community, individuals, and other internal and external stakeholders

Signposts further advice/support where appropriate

Empathy (Incorporating Diversity & Inclusion)

Takes responsibility to expand knowledge, understanding and the ability to sense others' perceptions of how they see things.

CLC Job Profile

Recognises different perceptions and tolerant of the circumstances and needs of others without ● judgement Models CLC expectations with regards to equalities, diversity and inclusion Able to demonstrate sensitivity, compassion and empathise with an individual's circumstances

Financial Control Ensures records and data are collated, kept up to date and accurate

● Recognises issues that require escalation Follows good practice guidance and complies with CLC's financial processes

Technical Takes responsibility to expand knowledge and understanding within own sphere of responsibility

Recognises different needs of individuals in their ability to undertake their respective roles Models CLC expectations with regards to provision of its range of services locally or nationally

Working Conditions Follows best practice guidance and comply with safeguarding, health & safety regulations and policies

Recognises and eliminates common hazards Able to anticipate dangerous incidents, identify risks and take appropriate action to mitigate those risks

Innovation and Creativity Makes timely and considered decisions by applying knowledge

Reviewed: May 2026

Next Review due: May 2028

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